Technology Tuesday, September 29, 2015

Wes St. Clair, CPCU, AINS, API, AIT Senior Manager Development The IMT Group West Des Moines, Iowa Wes St. Clair has 15 years of experience working as a software developer and manager of a software development team for the IMT Group. He is currently senior manager of development with the IMT computer services division, where he oversees the development of software for mutual insurance companies. Wes holds the Chartered Property Casualty Underwriter, Associate in General Insurance, Associate in Personal Insurance, Associate in Information Technology, and Professional Farm Mutual Manager designations.

Three Session Ideas Tools or tips you learned from this session and can apply back at the office.

1. ______________________________________________________________________

2. _______________________________________________________________________

3. _______________________________________________________________________

Wes St.Clair Sr. Manager Development

IMT Computer Services – The IMT Group

West Des Moines, IA - Longmont, CO

Who is this guy?

What are our GOALS with technology?

Why are these goals important?

The 7 most expensive words in business are: “We have always done it that way!”

- Catherine DeVrye, former IBM exec Source: http://www.greatmotivation.com/media/pdf/The-seven.pdf

Justifying the Expense

Consider Benefits: •Tangible • Intangible

Multitasking

How many things can a person focus on at one

time?

Selling Change

Technology Across Generations

Technology Across Generations

Technology Across

Generations

Technology Across Generations

Technology Across Generations

Generations • Traditionalist

s • Baby

Boomers • Gen X • Millennials • Gen Y

Groups • Insureds • Agents • Employees

“How they Feel” • Alienated • Content • Engaged

Technology Across Generations

Technology Across Generations

Technology Across Generations

Technology Across Generations

Security Considerations

Security Considerations

Passwords

Data Theft

Disaster Recovery

Internet Marketing

Who is “Spazz Mutual Insurance”

Internet Marketing

Analyzing Technology Options

• In House (homegrown) vs Purchased

• Installed/Owned vs Software as a Service

(SaaS)

• Piecemeal vs Single Vendor Solutions

Expectations of a Software Vendor

• Passion for what they do

• Continual enhancements

• Good, consistent customer service

• Bug tracking, good resolution rate

• Enhancement tracking, progress

communication

External Vendor Integration

• Insurance Scoring, Loss History, CLUE, MVRs, etc

• Data Submittal • Replacement Cost Estimators • Data Pre-Fill • Protection Class Determination • Payments • Other Insurance Carrier Partners

Monetary Transactions

• Credit Card

• ACH / EFT

• Third Party Billing

• Premium Finance Company

Paperless Office

Signatures

Web Applications

Mobile Applications

Responsive Design

Remote Work

Tech for Remote Employees Video Chat • Google

Hangouts • Skype

Screen Share • Google

Hangouts • Skype • Team Viewer

Chat • Slack • Hipchat • Google Chat

Project Management • Trello

Document Collaboration • Google Docs • Google Drive • Dropbox for Business

Repetition with the Intent to

Learn

Wes St.Clair Sr. Manager Development

IMT Computer Services – The IMT Group

West Des Moines, IA - Longmont, CO