Customer Facing Operations

Module Leader -Manish Sharma

Ms. Himani Prasad - Shresth Kapoor

- Arijit Das

Technologies That Will Disappear By 2020

“You never change things by fighting theexisting reality. To change something, build anew model that makes the existing modelobsolete.”

- R. Buckminster Fuller

DVD Players

“A DVD player is a device that plays discs produced underboth the DVD-Video and DVD-Audio technical standards, twodifferent and incompatible standards. Some DVD players willalso play audio CDs. DVD players are connected to a televisionto watch the DVD content, which could be a movie, arecorded TV show, or other content.”

Future of Watching Movies

Gadgets:

• Chrome cast

• Apple TV

Application:

• Netflix

• Hulu

• Play Movies

• ITunes

"DVD player sales plummeting as film loversswitch to downloads" - By Dailymail

Year Drop in sale of DVD Players

2012 - 2013 2%

2013 - 2014 8%

Digital Camera

A digital camera (or digicam) is a camera that encodes digitalimages and videos digitally and stores them for laterreproduction. Most cameras sold today are digital, and digitalcameras are incorporated into many devices ranging fromPDAs and mobile phones (called camera phones) to vehicles

“Digital camera sales slump as people use Smartphone's to take snaps” – The Telegraph

• According to reports of camera and imaging products association (CIPA):

Reasons for Decrease in sale of Digital Camera’s

Apple islight Camera Optical Image Stabilizer HTC Re

Computer Keyboard

A keyboard is a typewriter-style device, which uses an arrangement ofbuttons or keys, to act as mechanical levers or electronic switches.Following the decline of punch cards and paper tape, interaction viateleprinter-style keyboards became the main input device forcomputers.

Why computer Keyboards?

Intelligence Voice Assistants

An intelligent voice assistant is a software agent that can perform tasks or servicesfor an individual. These tasks or services are based on user input, locationawareness, and the ability to access information from a variety of online sources(such as weather or traffic conditions, news, stock prices, user schedules, retailprices, etc.).

Cortana Siri OK Google

Global Positioning System(GPS)

The Global Positioning System (GPS) is a space-based satellitenavigation system that provides location and time information inall weather conditions, anywhere on or near the earth wherethere is an unobstructed line of sight to four or more GPSsatellites.

Why GPS will Disappear?

All Source Positioningand Navigation(ASPN)

More advancedPositioning

More reliable andaccurate than GPS.

Can also track particularperson and can beviewed in 3D.

How ASPN Works?

• DARPA is developing sensors that“use signals of opportunity” such astelevision, radio, cell towers,satellites, and even lightning, forreal-time tracking.

• The ultimate goal is to develop acompact navigation system thatcould be given to soldiers, put ontanks or implemented in guidancesystems. For that, the sensors andcircuitry have to be shrunk downand designed to operate within acertain power consumption limit.

Landline Telephone

A telephone, or phone, is a telecommunications device that permits twoor more users to conduct a conversation when they are too far apart tobe heard directly. A telephone converts sound, typically and mostefficiently the human voice, into electronic signals suitable fortransmission via cables or other transmission media over long distances,and replays such signals simultaneously in audible form to its user

Why Landline Telephones?

Alternatives to Landline Telephones

Mobile Phones Smartwatches

References

Shah, A. 2015. DARPA preparing alternative positioning technology. PCWorld.[online] Available from :http://www.pcworld.com/article/2902938/goodbyegps-darpa-preparing-alternative-positiontracking-technology.html[Accessed on 21 April 2015]

Fritz, B. 2014. Sale of Digital movies surge. WSJ. [online]Available from :http://www.wsj.com/articles/SB10001424052702304887104579306440621142958[Accessed on 21 April 2015]

Daily Mail Reporter. 2010. DVD player sales plummeting as film lovers switch to downloads. Dailymail. [online] Available from : http://www.dailymail.co.uk/sciencetech/article-1270704/DVD-sales-decline-likely-die-internet-Digiboxes-over.html [Accessed on 21 April 2015]

DP Review Staff. 2013. Camera shipments continue to fall. Dpreview. [online] Available from : http://www.dpreview.com/articles/2101371529/camera-shipments-2013-cipa [Accessed on 21 April 2015]

Editor. 2012. Sales of digital cameras decline as consumers snap up smartphones. [online] Available from : http://www.mintel.com/press-centre/technology-press-centre/sales-of-digital-cameras-decline-as-consumers-snap-up-smartphones [Accessed on 21 April 2015]

Telegraph. 2012. Digital camera sales slump as people use smartphones to take snaps. [online] Available from : http://www.telegraph.co.uk/technology/news/9361867/Digital-camera-sales-slump-as-people-use-smartphones-to-take-snaps.html[Accessed on 21 April 2015]

Barribeau, T. 2014. More doom and gloom: camera sales dropped badly in 2013, 2014 off to poor start. [online] Available from : http://www.imaging-resource.com/news/2014/03/06/more-doom-and-gloom-camera-sales-dropped-badly-in-2013-2014-off-to-bad-star

[Accessed on 21 April 2015]

Carlson, N. 2014. Time Warner Cable Pays Me $25 Per Month To Have A Landline I Never Use - Here's Why. [online] Available from : http://www.businessinsider.in/Time-Warner-Cable-Pays-Me-25-Per-Month-To-Have-A-Landline-I-Never-Use-Heres-Why/articleshow/44117503.cms [Accessed on 21 April 2015]

thank you