TECHNOLOGYJohn M. Doe

VP of Information Technology

PLEASE TURN YOUR CELL PHONES OFF OR PUT

THEM ON VIBRATE.

OVERWHELMING?

Do you find new waves of technology to be…

If so, we’re here to help you navigate the waters!

THE I.T. DEPARTMENT’S GOAL

Is to insure that all Jenny Pruitt & Associates

agents have access to leading edge technology

as well as proper training and support in order

to utilize this technology to their greatest

professional advantage.

THESE SHOULD BE YOUR FIRST POINTS OF

CONTACT IN ALL AREAS OF TECHNOLOGY

Members of your Office Staff are also available to serve you in the

form of Tech Reps:

Betty Williams (North Fulton)Angie Slaton (Buckhead)Trisha Care (Cobb)Mark Knopfler (Sandy Springs)Gail Drew (John’s Creek)

HOW STRONG IS OUR COMMITMENT?

1) The Help Line number is 678-805-5411 and the

e-mail address is techsupport@jennypruitt.com

Both are monitored 24/7.

*Tip- Send an e-mail first as it sends a text message

to everyone in the I.T. Department at once.

2) Jenny Pruitt & Associates has $100,000+

budgeted for technological improvements to help

your business this year.

TECHNOLOGY COMMITMENTS CONTINUED…

3) Computer Speed will double by year end.

4) Our intranet will continue to grow.

5) The offices have new color Copiers/Printers with

Scanner capabilities.

6) Office 2007 has been added to all shared

computers.

7) www.jennypruitt.com is the flagship of general

real estate websites!

REMEMBER THE COMPUTER IS YOUR BUSINESS TOOL, NOT YOUR BUSINESS

We take small steps.

We decide on a platform and stick with it. Why?

Changing software or hardware every six months is

expensive…

Plus there is the time associated with a learning curve

as well as working out the inevitable bugs…

Both which lead to a subsequent loss in productivity.

We provide on-going training.

We also recommend you spend at least 2 hours a week

playing/learning.

How We Help You Manage Our Technology

EXAMPLES OF EQUIPMENT AT JENNY PRUITT & ASSOCIATES

Work Room Computers

High Speed Printers (25 pages per minute)

Color Printer/Copier/Scanner machines (35 cents per

colored copy)

Fast Fax Machines

E-Fax Solution

Professional E-mail Server

Voice Mail System

Digital Camera

LCD Projector (for use by brokers in sales meetings)

WORK ROOM COMPUTERS PROVIDE YOU

MS Office 2007

Word

Excel

Power Point

Photo Editor

Publisher

Internet Explorer

Real Quest (via Intranet)

Icon with a link to the No Call List (Reminder: The fine can be a minimum of

$10,000!!!)

Access to Network

Access to all Printers

Computers in Conference Rooms…They give you a professional environment

to show clients listings and write

contracts.

Presentation Laptops…These can be checked out to show a live

listing presentation to your clients.

And Coming Soon to a Lobby near you, the Lobby Marketing Program…This will scroll through all the listings in your office.

EQUIPMENT TO WOW YOUR CUSTOMERS!

ARE YOU CONNECTING YOUR PERSONAL

COMPUTER TO THE JP&A NETWORK?

If so, we provide you…

1) FREE wireless connectivity

2) Use of all workroom printers

3) High speed access to the internet and FMLS

4) Access to the servers (I drive, K drive)

IT GIVES YOU A SECURE PLACE TO STORE AND BACKUP YOUR

FILES AND THE ABILITY TO ACCESS THEM FROM ANY

WORKSTATION!

What’s so great about having access to the JP&A network drives?

HOW DO YOU CONNECT TO OUR NETWORK?

Obtain a Wireless Network

Interface Card if you don’t already

have one.

Install some type of Firewall

software on your PC (we

recommend Norton Internet

Security).

Send an e-mail to techsupport@

jennypruitt.com to make an

appointment.

Randy or Tyrone will set up your

laptop to connect to the network.

Please note: You should find an

outside source to set up the basic functions and

software of your laptop.

CAUTION!

A few points to remember regarding software…

1) We suggest that you check with the I.T. Department before loading

additional software onto your computer to avoid complications.

2) Before purchasing the software, are you sure it will do what you

want it to?

3) Watch out for spyware, viruses and hackers!

ARE YOU READY TO JOIN THE REVOLUTION

SWEEPING THE GLOBE?

WELCOME TO THE AGE OF TECHNOLOGY!

WHAT HARDWARE SHOULD YOU HAVE?

A dedicated computer for business only

(preferably a laptop, see accompanying

handout)

A dedicated connection to the Internet at home

A PDA (personal digital assistant), e.g. Palm

A digital camera (see handout)

Access to the JPA network on your laptop

Thumb drive, flash drive, etc.

RECOMMENDED SOFTWARE PROGRAMS

Microsoft Office Products (Word, Excel, Power Point, Publisher)

Outlook (not Outlook Express)

PIM (Personal Information Manager)

Outlook, Act, Top Producer, Online Agent

Norton Internet Security:

Regularly checks your system for viruses

Examines incoming e-mails to protect you from viruses

Includes a firewall to prevent people from outside getting into your

computer

Provides parental controls

Contains anti-spam features

BEWARE OF SPYWARE!

What is Spyware? A program which gives others

total access to your computer

without your knowledge.

It sends private information to

others about your computer.

It also allows the user to track

your online banking id’s and

software.

How do you combat it? Don’t load Kazza, Lime Light or

Lime Wire onto your computer.

Stay off questionable websites

such as porn and gambling.

If you obtain software from a

source other than a qualified

retailer, be careful!

Install some type of Anti-Spyware

program such as Spysweeper,

Counterspy , Ad-Ware or Spybot in

order of preference.WARNING!!

PERSONAL HARDWARE RECOMMENDATIONS

FOR A DEDICATED INTERNET CONNECTION

Dial-up/Modem Least expensive is $22 per month

Slow

Need second line or can’t use

telephone at same time

ISDN 2.5 faster than dial-up

$30 per month for limited amount

of hours

Need second line or can’t use

telephone at same time

DSL 20x faster than dial-up

$40-$50 per month

Can use same phone line

Can be on the phone and internet

at same time

Cable 50x faster than dial-up

$40 per month

Uses the same cable as TV

HOW TO CHOOSE A PDA

Do You Want a Phone/PDA

Combo?

Is having an integrated lock

box key a must?

Treo device (which one

depends on cell provider)

Blackberry or other device that has e-mail and

internet

Choose a Palm based PDA

Yes No

Yes No

PDA OPTIONS

Palm Tungsten Palm Treo 650-Uses Palm OS - Uses Qwerty Keyboard

-Address book -Access to wireless applications

-To do’s -Access to any standard e-mail

-Calendar

Blackberry Pocket PC (iPaq) or Treo 700w-Biggest plus is e-mail capabilities - Windows OS

-Access to wireless applications -MS Office

-Uses Qwerty Keyboard -Address book

-Doesn’t have its own PIM software -To do’s

-Calendar

OTHER CONSIDERATIONS

Data plansText MessagingTethering- The ability to connect your phone to your laptop in order to provide you high speed internet connectivity.

E-MAIL RECOMMENDATIONS

You should have a dedicated ISP…

We don’t recommend Hotmail, MSN or AOL.

Use an E-mail Client program, Outlook is the preferred

software.

Have your e-mail sent to your JPA account…

This is more professional, it also helps strip out

viruses.

Keep your JPA and personal e-mail accounts separate and

don’t forward your JPA e-mail to your personal e-mail.

Check your e-mail at least 4 times a day.

HOW DO YOU GET YOUR JPA E-MAIL?

Sender

Local ISP

Internet World

(looks up

where to

deliver e-mail

to)

JPA Spam

Filter

JPA E-Mail

Server

Receives all e-mails not identified as

SPAM. E-mail can be read using IE,

Eudora or Outlook if not forwarded to

your personal e-mail.

Looks at e-mails and filters based on

phrases, # of e-mails from a given

address, # of recipients, subject, etc.

Strips out all attachments except .pub,

.xls, .ppt, .doc, .pdf, and .jpg. You will

still receive the e-mail.

Filtered e-mails appear

on the JPA Spam Report

Remember the CAN-SPAM Act Requirements which includes 3 main

provisions spammers must adhere to:1) The first is labeling. Unsolicited e-mails must be clearly identified as

solicitation or advertisements for products and services.

2) The second is offering an opt-out option. Senders must provide easily

accessible, legitimate means for recipients to “opt-out” of receiving future

messages. Additionally, senders of e-mail must comply with a recipient’s request

not to receive commercial e-mails within 10 business days. It is not a defense

under the CAN-SPAM Act for a business to advertise its services through illegal

spam sent by a third-party because the act holds businesses knew, or should

have known, their services were being promoted through illegal spam.

3) The third is the revelation of the sender’s addresses. Unsolicited e-mails

must contain legitimate return e-mail addresses, as well as the sender’s postal

address.

For complete rules and regulations, go to http://www.ftc.gov/spam

BEFORE YOU USE E-MAIL MARKETING…

WHAT I.T. IS KEY FOR YOUR BUSINESS?

LEARN FILE MANAGEMENT FOR ALL YOUR PROGRAMS!!!

-Where the data files are stored-How to move and copy files

E-mail

-Sending and receiving-Know how to send and read attachments-Become accustomed to checking your e-mail on a regular basis

1st Forms

MS Office Programs

Real Quest

TERMINOLOGY/VOCABULARY LIST

Desktop- The first screen you see after you logon. This is comprised of 3 parts;

the background, task bar and icons.

Task bar- The gray area at the bottom of your screen which will show open

applications, toolbars and the system tray.

Icons- Pictures that represent short cuts, programs, folders, etc.

Active Window- The current window that is open.

Title Bar- The area that describes the Active Window.

Minimize- Located in the top right corner of your screen and it looks like a small

minus sign. This allows you to leave the application on but will only show it on the

task bar.

TERMINOLOGY CONTINUED…

Drive/Media Capacity- The amount of data a given media can hold usually

measured in KB (Kilobytes), MB (Megabytes) or GB (Gigabytes). The number of files

is not relevant only to the size.

KB (Kilobytes) = Thousands of bytes 1 kb = 1,000 bytes

MB (Megabytes) = Millions of bytes 1mb = 1,000,000 bytes

GB (Gigabytes) = Billions of bytes 1 gb = 1,000,000,000

TB (Terabytes) = Trillions of bytes 1 tb = 1,000,000,000,000

TERMINOLOGY CONTINUED…

Operating System- Examples would be Windows 98, Windows XP, Linux.

Application Software- Examples would be Office 97, Office 2000, Publisher.

File extension- These are the last three characters of the file name after the

period; not all files have extensions.

File type- This identifies the file as Word, Power Point, executable or etc.

Reboot- This means to restart your computer, preferably by clicking on Start,

Shutdown, Restart.

Blue Screen of Death and “Close Ignore” Error- This is what would cause you to

reboot your computer.

FILE MANAGEMENT TERMINOLOGY

Folder/Directories- For computers, these words are synonymous.

Files- These are individual Word Documents, Power Point presentations,

Publisher documents, etc. that you create.

Directory Structure- This is a generic term describing how your folders are set up

on available drives.

File location- This tells you what Drive the file is located on and then the

directory structure.

FINAL RECOMMENDATIONS…

Take SMALL steps!! You don’t need to buy or learn about

everything we just talked about.

If you have a PC, have some type of Anti-Spyware, Anti-

Virus and Firewall software installed on it.

We advise you not to let your spouse or children use your

business computer as accidents happen.

Have fun with technology! It’s here to stay and the more

you know, the more you’ll grow!!