tech on trend - chatbots
TRANSCRIPT
T E C H O N T R E N D :
CHATBOTST R E N D S & A P P L I C A T I O N S
C H A T B O T SIn a nutshell
“The chat space is the last unpolluted space [on your phone]. It´s like a National Park of people´s online experience. Right now, the way people use chat services, it´s really a good private space that you control.” - Sam Mandel, Developer of bot Poncho
A chatbot is an intelligent agent, powered by rules and/or artificial intelligence, designed to automatically respond to user requests via conversational interfaces. These new software robots transform the way people interact with the
internet, enabling automation of numerous services, from food orders to customer support and research.
Rules-based chatbotsare as smart as they areprogrammed to be, responding onlyto specific pre-defined commands.
Machine learning-based chatbotsprocess and understand naturallanguage, getting smarter bylearning from conversations. Theyinteract in a more human way.
Chatbot Types The Chatbot Ecosystem
Native Agents
Deployment Channels
Conversational Interfaces
Sources: BI Intelligence, O´Reilly, CB Insights 2
T H E R I S E O F C H A T B O T SHistory & present
1966 ELIZAMimicked human conversation by matching user prompts to pre-scripted responses.
1950 The Turing TestFirst theory that an intelligent
machine could communicate like a human via text conversation.
1972 PARRYAdvanced version of Eliza that
could simulate a person with schizophrenia. 1988 JABBERWACKY
One of the first attempts to simulate human chat and move to a voice-operated system.1995 A.L.I.C.E.
The ‘Artificial Linguistic Internet Computer Entity’ bot. It was able
to match rules to human input. 2001 SMARTERCHILDThe first chatbot built for messaging platforms.
2006 IBM WATSON
2015 ALEXA, CORTANA
2010 SIRI
2012 GOOGLE NOW
Chatbots have a long history, but what’s fostering their development now?
2016 BOTS FOR MESSENGERS
“People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.” — Peter Rojas, Betaworks
Expansion of messaging apps
The app problem
Advances in machine learning & AI
Robust ecosystem
Overload: only five apps are heavily used
Decreasing usage of apps: 65.5% of people download zero apps per month
Functionality and deployment improvements
Easier and affordable chatbots deployment
Deployment channelsMessaging appsThird-party bots Native bots
2.
2014: 13 bn messages/ day2016: 76 bn messages/ day
2.5 bn people have at least one messaging app
4.3.
1.
Sources: Statista, Nielsen,ComScore Mobilens, Futurism, Pypestream
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A P P L I C A T I O N F I E L D SUse cases within various sectors
Personal AssistantsProductivity tasks,
Weather bots,Health & sport applications,
Groceries & cooking,News & updates
MarketingVisitor management,Site feedback, Lead qualification, Lead nurturing, Guidance, Negotiation, Analytics
ProductivityPersonal assistants, Office management, Sales assistants, Meeting scheduling, HR personnel, Resume bots, Research & analytics, Tasks & file management
Customer Support Virtual assistants, Ticketing bots, Live chat interactions, Social messages,Information on updates,Account management,Billing & invoices,Upselling & cross-selling
Enterprise Applications
CustomerApplications
TravelFlight assistants,
Reservations & bookings, Taxi bots,
Travel info & updates
E-CommerceOrdering & shipping, Shopping assistants, Personal shoppers,
Price alerts, Gift assistants
Leisure & EntertainmentFood orders & delivery, Restaurant finders, Movie reservations, News
& weather forecasting, Photo & video editing, Event ticketing,
Gaming
Finance & LegalStock bots, Legal assistants,
Finance & account assistants, Insurance (filing a claim,
support)
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A P P L I C A T I O N A D V A N T A G E SDo I need a chatbot?
“Messaging is where we spend a ton of our time and expect to communicate. It’s ridiculous we still have to call most businesses.” — Josh Elman, Partner at Greylock
New Customers
Millennials see mobile messaging as their
preferred method of communication and
interaction
Service Quality
Higher Efficiency
Improved Productivity
Closer connections and better engagement with
customers through personalized and immediate
services
Streamlining and automating internal and
external operational processes within
organizations
Cost-saving technology that functions without
time restrictions or bias, as well as being
personalized
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T R E N D S & F U T U R EWhat’s happening in the chatbot space?
Investment in 2016
$227 Million192 startups
Investment Since 2010
$ 480 Million
Investment in2015
$99 Million125 startups
The most active investors:
BetaworksY Combinator
Slack
“Chat apps will come to be thought of as the new browsers; bots will be the new website. This is the beginning of a new Internet.” – Ted Livingston, Founder and CEO of KiK
The arrival of complex business bots
Next frontier of superior customer support
The natural replacement for the majority of apps
Bot-driven social media systems
The rise of personal assistants
The next step-change for search
Future of Chatbots
Sources: Traxn, CB Insights 6
B E S T P R A C T I C E S F R O M V I E N N APlayers of the chatbot ecosystem
@SophieStyleBot GoSepp A1 Smartphone @ZoomsquareBot
hokify xeet yodel.io@venturetips
Black Bart Growth @swell.bot @nelabot@RecordBird
computercomputerhipstercatbot.com @memegenbot @piobot
@teletext.bot@TheComicBot @whatchadochatbot goodbag.io
ORF Wahlbot@AustrianAirlines @wienbot @dungeonsdice
As an early adopter of innovative technologies, Pioneers developed its own chatbot. Piobot is an
event assistant that allows you to:
✓ Check your event agenda
✓ Receive reminders about meetings
✓ Ask about location, speakers and startups
✓ Receive push notifications
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A team of corporate innovation and startup specialists.
70+collaboration projects on an
international scale.
A network of 13,000+ high-potential early-stage startups.
Let US help YOU implement innovation through the potential of startups and their technology.
Want to find out more about the benefits of chatbots?
And discover the best chatbot startups?
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Happy to help!
Natalia GricovkanicsConsultant
[email protected]/discover
We’re happy to tell you more about chatbotsand how your company might benefit from them.
Feel free to contact us!
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Technology needs visionaries to make it fly.Be Bold. Be a Pioneer.
pioneers.io/discover
@pioneers @pioneersfestival pioneers.io
ADVISORY FOR STARTUP-DRIVEN INNOVATION