teams! make war, not (only) love! (last conf 2016, melbourne, australia)
TRANSCRIPT
Teams! Make War, Not (Only) Love!(Victoria|Bernd) Schiffer - @Erdbeervogel | @berndschiffer
SEEK | Bold Mover - LAST Conf 2016 Melbourne
Don’t let your Teams down by avoiding conflicts. Having conflicts is tough, but
dealing with them is your only way to high-performance.
Conflict?
Who?
Why?
What?
What?
During planning one day...
So, what now?
DON’TJump in and decide as the manager
DON’TJoke about the situationand put it off
DON’TChange thesubject
DON’TIgnore the situation or make no decision
Maslow’s Hierarchy of NeedsWhere you want to be
Conflict
Source: https://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs
By Abraham Maslow in 1943
By Bruce Tuckman in 1965Tuckman’s Stages of Group Development
Source: https://en.wikipedia.org/wiki/Tuckman%27s_stages_of_group_development
Where you want to be
Conflict
Five Dysfunctions of a TeamBy Patrick Lencioni in 2002
Source: https://www.goodreads.com/book/show/21343.The_Five_Dysfunctions_of_a_Team
Where you want to be
Conflict
Do you see a pattern?
DOShare the
Observed & Acknowledge
DOSeparate
People from Problem
DOFocus on Interests, not Positions
Source: https://www.flickr.com/photos/78749146@N06/10651107403
DOInvent options for mutual gain
DOWin/Win or No Deal!
ToolsListen & Understand
“20 Minute Rule”If Emotions are Too High
Tools
ToolsGet Supportfrom aMediator,Facilitator,Coach
Getting to Yesby Roger Fisher and William Ury
The 7 Habitsof Highly
Effective Peopleby Stephen R. Covey
The FiveDysfunctions
of a Teamby Patrick Lencioni
Don’t let your Teams down by avoiding conflicts. Having conflicts is tough, but dealing with them
is your only way to high-performance.
But I can only show you the door. You're the one that has to walk through it.
-- Morpheus in “Matrix”
Victoria Schiffer, Agile Coach➢ @Erdbeervogel➢ @seekjobs➢ http://slideshare.net/erdbeervogel➢ http://linkedin.com/in/victoriaschiffer➢ http://seek.com.au
Bernd Schiffer, Agile Coach, Trainer, Consultant➢ @berndschiffer➢ @bold_mover➢ [email protected] ➢ http://slideshare.net/berndschiffer➢ http://berndschiffer.com➢ http://boldmover.com➢ http://agiletrail.com
Teams! Make War, Not (Only) Love!LAST Conf Melbourne 2016
“Sometimes the tightest teams are the most reluctant to do this, even when the feedback is clearly constructive, because they don’t want to risk the positive emotional environment that exists, which they probably value greatly. […] I’ve found that the most effective way to overcome this hesitance is to help people realize that when they fail to provide peers with constructive feedback they are letting them down personally.” (Patrick Lencioni, 5 Dysfunctions of a Team)