Teams! Make War, Not (Only) Love!(Victoria|Bernd) Schiffer - @Erdbeervogel | @berndschiffer

SEEK | Bold Mover - LAST Conf 2016 Melbourne

Don’t let your Teams down by avoiding conflicts. Having conflicts is tough, but

dealing with them is your only way to high-performance.

Conflict?

Who?

Why?

What?

What?

During planning one day...

So, what now?

DON’TJump in and decide as the manager

DON’TJoke about the situationand put it off

DON’TChange thesubject

DON’TIgnore the situation or make no decision

Maslow’s Hierarchy of NeedsWhere you want to be

Conflict

Source: https://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs

By Abraham Maslow in 1943

By Bruce Tuckman in 1965Tuckman’s Stages of Group Development

Source: https://en.wikipedia.org/wiki/Tuckman%27s_stages_of_group_development

Where you want to be

Conflict

Five Dysfunctions of a TeamBy Patrick Lencioni in 2002

Source: https://www.goodreads.com/book/show/21343.The_Five_Dysfunctions_of_a_Team

Where you want to be

Conflict

Do you see a pattern?

DOShare the

Observed & Acknowledge

DOSeparate

People from Problem

DOFocus on Interests, not Positions

Source: https://www.flickr.com/photos/78749146@N06/10651107403

DOInvent options for mutual gain

DOWin/Win or No Deal!

ToolsListen & Understand

“20 Minute Rule”If Emotions are Too High

Tools

ToolsGet Supportfrom aMediator,Facilitator,Coach

Getting to Yesby Roger Fisher and William Ury

The 7 Habitsof Highly

Effective Peopleby Stephen R. Covey

The FiveDysfunctions

of a Teamby Patrick Lencioni

Don’t let your Teams down by avoiding conflicts. Having conflicts is tough, but dealing with them

is your only way to high-performance.

But I can only show you the door. You're the one that has to walk through it.

-- Morpheus in “Matrix”

Victoria Schiffer, Agile Coach➢ @Erdbeervogel➢ @seekjobs➢ http://slideshare.net/erdbeervogel➢ http://linkedin.com/in/victoriaschiffer➢ http://seek.com.au

Bernd Schiffer, Agile Coach, Trainer, Consultant➢ @berndschiffer➢ @bold_mover➢ bernd.schiffer@boldmover.com ➢ http://slideshare.net/berndschiffer➢ http://berndschiffer.com➢ http://boldmover.com➢ http://agiletrail.com

Teams! Make War, Not (Only) Love!LAST Conf Melbourne 2016

“Sometimes the tightest teams are the most reluctant to do this, even when the feedback is clearly constructive, because they don’t want to risk the positive emotional environment that exists, which they probably value greatly. […] I’ve found that the most effective way to overcome this hesitance is to help people realize that when they fail to provide peers with constructive feedback they are letting them down personally.” (Patrick Lencioni, 5 Dysfunctions of a Team)