tda 2.7 maintain and support relationships with children and young people © laser learning limited...
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TDA 2.7 Maintain and support relationships with children and young people
© Laser Learning Limited under licence to Pearson Education Limited 2010. Printing and photocopying permitted.
MANAGING CONFLICT
TDA 2.7 Maintain and support relationships with children and young people
© Laser Learning Limited under licence to Pearson Education Limited 2010. Printing and photocopying permitted.
A common problem
Everyone, whatever their age, experiences conflicts.
The ability to resolve conflicts is a skill that must be learned and practised.
Some people develop this skill better than others!
TDA 2.7 Maintain and support relationships with children and young people
© Laser Learning Limited under licence to Pearson Education Limited 2010. Printing and photocopying permitted.
Starting point
There are two key things to remember when dealing with conflicts:
1 Conflicts cannot be solved by ignoring them.
2 Conflicts cannot be solved by force.
This holds true however great the conflict.
TDA 2.7 Maintain and support relationships with children and young people
© Laser Learning Limited under licence to Pearson Education Limited 2010. Printing and photocopying permitted.
Reducing conflict
Key aspects for reducing conflict:● Communication – listen, look and speak carefully.● Respect – people have the right to disagree with you. Treat them fairly
without prejudice.● Self-control – anger and sarcasm are unhelpful, express feelings
thoughtfully.● Co-operation – teach children to work together and trust each other.
TDA 2.7 Maintain and support relationships with children and young people
© Laser Learning Limited under licence to Pearson Education Limited 2010. Printing and photocopying permitted.
Supporting resolutions
If you need to act to support children and young people in resolving their conflicts:● encourage them to take turns when talking● ask them to suggest how they would like the conflict to be resolved● look for practical solutions● discourage blaming● consider whether a break or a period of reflection might be useful.
TDA 2.7 Maintain and support relationships with children and young people
© Laser Learning Limited under licence to Pearson Education Limited 2010. Printing and photocopying permitted.
Developmental stage
The ability to resolve conflicts will depend on the child or young person’s development.
A child who does not yet have the ability to understand how another feels will also find understanding another’s views difficult in a conflict situation.
TDA 2.7 Maintain and support relationships with children and young people
© Laser Learning Limited under licence to Pearson Education Limited 2010. Printing and photocopying permitted.
Activity
Think of an occasion when you have come into conflict with a member of your family, a friend or a colleague.
How do you normally react to conflict?
Consider how you might benefit from following the guidance in this presentation.