Within a

Business Process Outside a

Business Process Environment

Level of Digitization

There’s “Work” then there’s “work”

An Organizing Principle for Next Gen Enterprise

Systems of Record

Decision Support

Sy

ste

ms

of En

ga

ge

me

nt

Top Executives

Front Line Workers

Third Parties

Customers

Other

Consumer technology supports

interaction at the edge

of the ecosystem

Systems of engagement reach into

systems of record when necessary

Policies and rules are

pushed out to the edge

Informed operations

and interactions

Consumerization of the Edge

Socializing Business Processes

Knowledge Flow

Transactions Layer Collaborative Layer Intelligence Layer

Social Tools Process Knowledge Management

Social tools as a subliminal layer around work place applications

Letting Social networks solve complexity at the right time and place

Formal KM processes curate knowledge; Social tools create flow

Horizontal Integration

Around the corner:

Digitization of the enterprise sensory space

Digitization of the Enterprise Space is inevitable

Because of advances made in consumer grade technologies.

Personalized Furniture:

Smart Polymers Intelligent Coffee

Machines: IoT

Service Robots:

AI and Robotics

The future is here

Flying drones

delivering pizzas

Windmills of the

globe communicating

E-Bay launches

Pop-up stores

Fundamentals don’t change

Connected Data, People,

Touchpoints and Processes

are fundamentals that are

not likely to change over time.

Trends are fleeting.

Focusing on fundamentals

helps future-proof your

organization.

Core building blocks

These 4 are core building blocks, that come together

in different ways, to create different solutions.

Core building blocks

How the UK

workforce changed

their saving habits

How a US-based

Financial Services

group transformed

with self-help

How Voice of

Customer Analysis

turned around a

Popular Soap

How a telecom

giant personalizes

in-store experience

A digitized world

Thank you