taking the plunge into holistic design
TRANSCRIPT
Taking the Plunge into Holistic Design
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Courtney Greene McDonald (@xocg) | WAAL | 4.20.16
so dairy glad to be here!
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I can’t do that!
beautiful solutions
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#DigitalUX
it’s the little things
designingbeautiful solutions
for libraries
service design
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“If the point of contact between
the product and people becomes a
point of friction, the designer has failed …
If on the other hand, people are made safer,
more comfortable, more desirous of purchase,
more efficient – or just plain happier –then the designer has
succeeded.”H. Dreyfuss, 1950
seamless integration
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http://dx.doi.org/10.3998/weave.12535642.0001.201
Watch for their book:
coming soon!
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(eco)system thinking
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our supporting role
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harmonious design
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user experience
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more than usable
all aspects of the end-user’s interaction with the company, its services, and its products
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puttingthe user
first...
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“the user”
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someone else's shoes
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mind the gap(s)
design thinkingcc:kugel- https://www.flickr.com/photos/57768341@N00
http://dschool.stanford.edu/dgift/
Imagecourtesyd.school/stanford
understand
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ideate
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experiment
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questions
"What are libraries for, if not storing and circulating books? With their hearts cut out, how
can they survive? "
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AWESOME-->
"For several decades, libraries have made significant efforts to make
themselves relevant to the computer age with elaborate efforts to
computerize services and develop new technology. Will this effort pay off?"
WRONG• Merely computerizing services• Preoccupation with
efficiency/cost savings• Just build an app
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questions
Instead...1. How can we delight our users?2. How to manage to enable
continuous innovation?3. What will make things
better|faster|etc. for our users?4. What needs can we anticipate?
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What things arelibraries doing thatusers already love?
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questions
Beautiful questions
Why
What IfHow
Understand
IdeateExperiment
Why
What IfHow
Beautiful solutions
Imagecourtesyd.school/stanford
askingbeautiful questions
designingbeautiful solutions
for libraries
questions?
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Barlow, Amy & Courtney Greene McDonald. “Dialog Box Interview/Dare.” Weave: Journal of Library User Experience 1 (1). http://dx.doi.org/10.3998/weave.12535642.0001.105
Bell, Steven. 2014. “Designing the Future Academic Library Experience.” Portal: Libraries and The Academy 14 (3): 369–82.
Denning, Steve. 2015. “Do We Need Libraries?” Forbes, April 28. link.
IDEO. 2014. “Design Thinking for Libraries: A Toolkit for Patron-Centered Design.” http://designthinkingforlibraries.com/
Marquez, Joe and Annie Downey. 2015. “Service Design: An Introduction to a Holistic Assessment Methodology of Library Services.” Weave: Journal of Library User Experience 1 (2). doi:http://dx.doi.org/10.3998/weave.12535642.0001.201
Morville, Peter. 2004. “User Experience Design.” Semantic Studios. June 21. http://semanticstudios.com/user_experience_design/.
Stanford University Institute of Design. 2016. “Chart a New Course: Put Design Thinking to Work.” D.school. http://dschool.stanford.edu/dgift/chart-a-new-course/
thank you!cc:dominicotine- https://www.flickr.com/photos/49782305@N02
[email protected]://courtneymcdonald.ly
@xocg