taking the web 2.0 plunge: diving into social media
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Taking the Web 2.0 Plunge: Diving into Social Media. 2010 AASCU Communications Conference for Senior Public Relations & Marketing Professionals March 8-9, Washington, DC Valerie Lopez Director of Media Research, Cision @ valerielopez. What We’ll Cover. Diving into Social Media - PowerPoint PPT PresentationTRANSCRIPT
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Taking the Web 2.0 Plunge: Diving into Social Media2010 AASCU Communications Conference for Senior Public Relations & Marketing Professionals March 8-9, Washington, DC
Valerie Lopez Director of Media Research, Cision@valerielopez
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What We’ll Cover► Diving into Social Media
► What is Social Media?► Social Media’s impact on PR & the media
► Listening► Tools for social media monitoring► Locating communities through social metrics
► Engaging► Personality 2.0► The Rule of Thirds
► Creating► To Blog or Not to Blog?► Higher Ed in Social Media
► Case Studies► Lynn University ► DePaul University
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Diving into Social Media
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What is Social Media?
“Social Media is the democratization of information, transforming people from content readers into publishers. It is the shift from a broadcast mechanism, one-to-many, to a many-to-many model, rooted in conversations between authors, people, and peers.”
- Brian Solis, PR 2.0 blogger and principal of FutureWorks
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Types of Social MediaSocial Networking Sites► Facebook, MySpace, LinkedIn
Lifestreaming/Microblogging► Facebook Status, Twitter,
FriendFeed & others
Social News Sharing Sites ► Digg, Delicious, Reddit & more:
important places to participate
Blogs & Podcasts► Citizen media with huge influence,
especially on niche topic
Social Photo/Video Sharing► YouTube, Flickr, Picasa
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Social media’s impact on PR & the media► Focus on the social capital of the journalist, not the outlet
► News is consumed differently – and on the go
► Niche sites available to everyone
► More direct-to-consumer
► Communities, not audiences
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The Conversation Shift
PR
The Media
The Public
Us
Traditional Media Model
Social Media Model
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► What is my goal?
► Who is my target community?
► How do I engage?
► How will I measure my success?
Questions to Ask…
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Listening
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Monitor. Find out what’s being said about you online
Engage. Respond quickly to establish that you’re listening
Tools► Google Alerts
(http://www.google.com/alerts)
► Twitter: http://search.twitter.com
► LinkedIn: Advanced Answers Search
► Technorati.com
► Google Blog Search (http://blogsearch.google.com)
► Paid Monitoring Services
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Locating Communities Through Social MetricsFind patterns across multiple measures of influence
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Engaging
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Personality 2.0► Go in with a plan► Be yourself, but remember that you
represent your brand► Social media gives others a snapshot of
you: What does your picture look like?► Listen to the tone of each site before
engaging► Creating a mix of content: ⅓ about you,
⅓ sharing articles/ideas, ⅓ conversation► Regularly clean up your profiles► Stay for the marathon, not the sprint, to
build relationships
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To blog or not to blog?► What is the goal of my blog?
► What can I offer that is unique to my blog and can’t be found elsewhere?
► Who will my blogger(s) be? (They must want to blog or it won’t work.)
► Can I stick with the blog for the long haul? Will I be able to post regularly?
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Developing Video/ Audio Content► Identify a goal for utilizing multimedia
content
► You can make your content viral and fun
► For SEO purposes, be sure to include some text with your video/audio
► Accessing to multimedia tools is easier (and cheaper!) than ever
► Multimedia content is social: If you share it, they will come.
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University of Phoenix Online
Channel: youtube.com/user/UniversityofPhoenix
Type of videos: Webisodes/Testimonial/Mini-documentary
YouTube marketing voice: Everyman Inspiration
*Source - Catherine Geil Reinhard & Mashable.com
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► Know how you will measure your success before you engage
► Always keep your target community in mind
► Be patient – building a community, campaign or brand on the social web takes time
A quick note on measurement
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Ways Higher Ed is Using Social Media
► Sharing/Creating Content
► Engaging with their community
► Promoting Student and Faculty Work
► Broadcasting Events
► Establishing Connections
► Emergency Notification System
*Source- Mashable.com
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Stanford University on Facebook
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YouTube EDU - UC Berkeley
► 36, 486 Subscribers
► 4,820,174 views
► Online lectures
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Podcasts @Darden
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Twitter - @NorthwesternU
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University of Virginia
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Case Studies
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Case Study
Challenge
► Communicating with the 15-19 year-old demographic
► Lack of name recognition
Goal
Target Community
► Prospective students between the ages of 15-19 that are interested in a private, liberal arts education at a four-year university
► To engage with the group candidly and clearly, and often, without an institutional filter
Objective► Provide smart, stylish and
authentic content via Lynn.edu, student blogs, Facebook pages, YouTube
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Results► Each student blog
averages 1,000+ unique visitors
► Facebook page has 500+ members
► Media placements
► Opened up conversations between past, present and potential students
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Case Study
Challenge
► Create sustainable word-of-mouth for DePaul among parents
Target Audience► Parents of Prospective
Students
Goal Solution
► Establish stronger relationships through a customer service and information-sharing
► Created DePaul Quad (www.depaulquad.com), an online community to foster dialog among parents and the university
*Case Study by womma
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Results
► 1,693 members of the community, approximately 30% of the parents who have been invited to join
► An average of 1,700+ unique visits per month
► Total of 200+ participants across the live sessions, an average of 30 per session.
*Case Study by womma
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Taking the Web 2.0 Plunge: Diving into Social Media
QUESTIONS?
Valerie Lopez Director of Media Research, Cision@valerielopez