takecare products&services booklet 030714
DESCRIPTION
ÂTRANSCRIPT
ProdServices
ucts
Revised 030714
Healthcare that puts you in control.SM
671.647.3526 | www.takecareasia.com |
Table of Contents
FHP One Stop Convenience
Urgent Care Hours
Urgent vs. Emergent
FHP Radiology-MRI
FHP Providers
TakeCare+Plus
Patient Advocacy
MyTakeCare
Well Mommy Well Baby Program
Wellness Programs
Affinity Rewards
TakeCare Products & Services
OneStopConvenience
Call today at (671) 646-5825.Press 2 for appointments.
■ Medical Care■ Dental Care■ Urgent Care■ Specialty Care■ Pharmacy ■ OB/GYN■ Home Health■ Vision Care■ Radiology■ Laboratory
Quality and professionalhealth care you and yourfamily deserve.
* Trademark of General Electric Company
Discovery* MR750w 3.0T from GE Healthcare
At FHP, you come �rst.SM
Convenience
At FHP, you come �rst.SM
Whether your child has aches, flu or minor injuries, getting the non-emergency medical care you need is NOW even more convenient for you and your family.
■ 7:00 am to 11:00 pm ■ Every day, 7 Days a Week.*■ No appointments. Just Walk-in.■ Everyone welcome. Most insurances accepted.
FHP Urgent Care provides full service, comprehensive care including laboratory, radiology and pharmacy in a comfortable and convenient location.
*Closed Christmas Day and New Year’s Day
671.646.5825 | www.takecareasia.com |
What will you do if you or a loved one needs immediate medical care? Most of us answer, “Go to the nearest emergency room.” However ER wait times and out-of-pocket expenses are at an all-time high. Unless it is a true emergency, you will likely get quicker, quality medical care somewhere else. That is why it is important to know the difference between an Urgent Care and an Emergency Room visit in order for you to maximize your current health care benefit.
H o u r s : E v e r y d a y 7 a . m . t o 1 1 p . m .
Here is a guide to help you decide.
U R G E N T C A R E v s . E M E R G E N C Y R O O M
Call 911 immediately if someone is unconscious, having trouble breathing, has suffered a serious injury or may be having a heart attack.
URGENT CAREMinor injuries and illnesses
In general:If the illness is something you would normally see your
family doctor for –but you cannot get an appointment right away or it is after hours, urgent care is the right choice.
Bring your insurance card & a photo ID.
In general:If the illness or injury seems more critical than something
you would see your family doctor for or if you feel the emergency is life threatening, go to the nearest emergency
room.
Sprains, strains, or possible broken bones Complex fractures or bones protruding through the skin
Head injuries or a sudden, very severe headache or loss of vision (could be the sign of a stroke)
Headache
Sore throats, coughs, ear infections, fever, flu symptoms Chest pain or other heart attack symptoms– call 911
Serious lacerations, severe bleeding, poisoning
Intoxication, overdose or attempted suicide
Minor burns, lacerations requiring a few stitches, animal bites
Worker’s compensation injuries
EMERGENCY ROOMSevere injuries and illnesses
WALK-IN MEDICAL SERVICESLOCATED AT 548 SOUTH MARINE CORPS DRIVE TAMUNING, GUAM 96913 (AT THE ITC INTERSECTION)
TEL: 646-5825
Our state-of-the-art Discovery* MR750W 3.0T MRI machine is designed to help maximize patient comfort during MRI examinations.
671.646.5825 | www.takecareasia.com |
FHP Health Center#548 South Marine Corps Drive,Tamuning, Guam 96913(671) 646-5825
HEALTH CENTER SERVICES·Health Education·Home Health·Hospice·Laboratory·Mammography
·OB/GYN·Optical·Oncology·Pharmacy·Radiology
MEDICAL Urgent Care
DENTAL General Dentistry
VISION CENTER
Family Practice
OB/GYN OrthopedicsOncology Pediatrics
Pediatrics
Internal Medicine
Internal Medicine
Endodontic Dentistry
Rozycki, Thomas, M.D.Pinzon, Renato D., M.D. Stanley, W. Ed, PA-C Sistoza, Lillibeth., M.D. Winter, William J., PA-C
Duenas, Helena A., PA-C Kaufman, Karyn, PA-C Mariano, Maria Chela A., M.D. Stratton, Walter, PA-C Dulay, Marylou, M.D.
Supit, Edwin J., M.D. Underwood, Teresa., M.D. Chaudhry, Aftab A., M.D. Thebaut, Jr., Ben R., M.D. Leon Guerrero, Robert, M.D.
Sarmiento, Dennis, M.D. Stadler, James, M.D.
RADIOLOGY
Hall, Danny, M.D.
Lee, Thomas K., D.D.S. Sullivan, John, D.D.S. Baugh, Dean, D.D.S.
Dizon, Joel, O.D. McDonald, Jay, O.D. San Nicolas, Marlene, O.D.
*All Active Medicare Part A & B members are eligible to enroll. Applicant must be a Guam or CNMI resident.
TakeCare Customer Service Department (671) 647-3526 or tollFree(877) 484-2411 Guam/CNMI: (24-hrs/7days a week)
A Medicare Supplemental Plan that provides Senior Citizens with active Medicare Part A&B* the benefit coverage for services that Medicare does not cover.
671.647.3526 | www.takecareasia.com |
TakeCare Patient Advocate TeamFor the first time on Guam, a powerful new program for a higher level of care and service.
A team of professionals 100% dedicated to delivering more customer-focused attention while at Guam Memorial Hospital.
The program – a first-of-its-kind on Guam – is designed for personalized support with understanding your TakeCare covered benefits. Patient Advocates have an expertise for benefit and billing inquiries and are the bridge between you and TakeCare’s Medical Management Team. Together, we provide exceptional service while ensuring national standardized levels of care.
You will be able to speak with your Patient Advocate to ask questions and feel confident we are documenting and facilitating your GMH inquiries every step of the way. Our Patient Advocates are available to answer your questions 24 hours a day, 7 days a week through our on-call service.
For nearly 40 years, TakeCare and FHP have provided quality health services and access to excellent medical providers and technology locally and off-island. Through the TakeCare Patient Advocate Team, we are raising the bar: working closer than ever with you and GMH to improve your quality of care.
What is the TakeCare Patient Advocate Team?
Patient Advocacy OfficeP.O. Box 6578 Tamuning, Guam 96931Tel: (671) 300-7248 (PA4U)Fax: (671) [email protected]
Contact Information:
671.647.3526 | www.takecareasia.com |
HEALTH CENTER SERVICES·Health Education·Home Health·Hospice·Laboratory·Mammography
C O N V E N I E N T O N L I N E P O R T A L
My TakeCareSM, a convenient online portal where our members are able to access their personal medical and health plan information 24 hours a day, 7 days a week.
With My TakeCareSM, you will be able to access valuable health and wellness resources through TakeCare’s Healthwise Knowledgebase, as well as manage your own personal health within My TakeCareSM health calendar.
Visit to register and log on.
Access to your personal medicaland health plan information.
·Ability to reprint your member card.
·Ability to see claims information
·Ability to track your wellness regiment / program.
·Easy -to-complete health risk assessment questionaire
This program* is designed to provide educational
support to pregnant women and their families
and assist them to have a normal and healthy
pregnancy. The program consists of one-on-one
telephonic consultation with trained and skilled
health care professionals who can provide guidance
and support to pregnant women. Trained case
managers are readily available to provide:
• Phone-based pregnancy screening and education by an RN specialty case manager• Verbal and written educational information• Referrals to specialty care services when risk factors are identified.
Eligible participants have access to Lamaze classes available through TakeCare’s contracted certified Lamaze instructors. This consists of a well developed series of classes focusing on positioning for labor, breathing and relaxation techniques, as well as other relevant information for expectant mothers and their partners in preparation for labor and childbirth. Class fees are reimbursed when you participate in this program.
TakeCare Customer Service
Tel: (671) 647-3526 | Fax: (671) [email protected]
Well MommyWell Baby Program
•A comprehensive risk assessment performed early in the pregnancy. If risk is identified, the nurse will discuss case management services with the member.
•Teaching is provided related to the member's specific diagnoses, warning signs of pregnancy and healthy lifestyles.
Eligible participants can avail of the following services from highly trained perinatal nurse case managers:
*Some restrictions apply. For more information, please call our customer service department at 647-3526.
LamazeClasses
To register for the Health Education Classes please call the Wellness Team @ 300-7161 or 300-7224 Monday through Friday from 8am-5pm or via email at [email protected].*All Heath Education Classes are FREE to TakeCare Members unless otherwise specified. Referral is required from your primary doctor. Fax the form to (671)647-3541 or email to [email protected]. No referrals necessary for 5 Days of Fitness classes.
DiabetesManagementGetting Started: MealPlanning, Glucose Monitoring and Prevention Strategies
Cardiac RiskManagement
Hypertension andCholesterol Management
Wellness Programa. Diabetes b. Insulin Resistancec. Hypertension d. Cholesterol e.Weight Loss f. Body Metabolismg. Anti-Oxidant Foods h.Food Stimulants i. Detoxification j. Stress Management k. Medications l. Blood Test Goals
■ Free classes
■ Free nutrition counseling and meal planning■ Free case management for close monitoring as recommended by primary care physician
■ Free weighing scale for qualified patient ■ Free educational materials to enhance patient’s knowledge on CHF
671.647.3526 | www.takecareasia.com |
Prenatal Birth andParenting Classes
For more information please contactSagua Managu at 647-1417/18.
� Prenatal Care� Baby Bonding� Baby Daddy� Hypnobirthing� Lamaze
TC Wellness Program Schedule_rev021314
Program
CHIP Children’s HealthImprovement Program
Experience fun-filled fitness with mom and dad
Learn more colorful foods for a healthy tummy
Enjoy family-oriented nutrition counseling
Motivate other kids in achieving healthy goals
Classes are free
Referral required(Primary Care Physician)
Smoking CessationProgram(3 consecutive class sessions)Well Mommy
Well Baby Program
This program* is designed to provide educational support to
pregnant women and their families and assist them to have a normal and healthy pregnancy. The program consists of one-on-one telephonic consultation with trained and skilled health care professionals who can provide guidance and support to pregnant women.
*Some restrictions apply. For more information, please call our customer service department at 647-3526.
BrownBag Health Topics:■ Better Nutrition■ Improving Fitness■ Weight Management■ Coronary Risk■ Diabetes■ Stress and Nutrition
Nutrition CounselingMeal PlanningDASH/TLC DietsCarbohydrate countingGrocery Shopping TipsFood Label ReadingStress ManagementWeight Management
Conditions Apply. For more information regarding the Affinity Rewards Program, please contact us at [email protected] or call 646-6956 ext. 7108.
TakeCare: Healthcare that puts you in control.SM 671.647.3526 | www.takecareasia.com |
The benefits of being a TakeCare memberSimply present your TakeCare card at any of our Affinity Partners to receive a special offer or discount.
Restaurants: California Pizza Kitchen: 10% off all food and beverages Restrictions Apply: Excludes alcohol. May not be combines with any other offer, promotion, or discount. Valid only on Guam.
Beachin Shrimp: FREE iced tea with a purchase of an entrée
Cappricciosa: $3 OFF on any purchase of $20 or more Restrictions Apply: Excludes alcohol. Not inclusive of service charge. May not be combined with any other offer, promotion, or discount. Dine in only.
Scoops: Buy One Waffle Cone, Get One FREE!
Tony Roma’s: FREE side salad with every entrée. Restrictions Apply: May not be combined with any other offers, promotion or discount. Dine in only.
Sagano Restaurant (at Onward Beach Resort): Affinity members and four (4) guests receive 10% off dinner.Offer cannot be combined with any other special offers. Excludes special event dinners.
Caravel (at Onward Beach Resort): Affinity members and four (4) guests receive 10% off dinner. Offer cannot be combined with any other special offers. Excludes special event dinners.
Hy's Steak House: 15% discount off food and drink items from ala carte menu only. Restrictions apply: The promotion is not to be used in conjunction with any other offers, promotion, or discount.
The Beach Bar & Grill: 10% off of food only. Restrictions Apply:1. EXCLUSION DATES: a. December 28th through January 5th b. Any scheduled chartered dates c. Promotional holidays (Mother’s/Father’s day) d. Golden week: May 1st through May 5th 2. These discounts cannot be combined with any other promotions
Infusion: 50¢ off all cold or hot teas
Outback: Choice of a free bloomin onion, cheese fries, or wings with the purchase of an entrée. *Limit one offer per table. Cannot be combined with any other offer.
Truong’s Restaurant: FREE half order of lumpia with the purchase of an entrée.*Limit one offer per table. Cannot be combined with any other offer.
Proa Restaurant: Receive a half platter of Banana Fritters when you spend $25 or more. Restrictions Apply: Limit one per table.
Roasted: 10% off all food and beverages.
Shopping:Furla: 10% off regular priced items.
Bally: 15% off regular priced items.
FHP Pharmacy: Receive 10% off all over the counter products.*Cannot be combined with any other offer, discounts or specials.
Services/ Entertainment:
Blakes: receive 10% off any car rental or detail servicing
KM Universal: 15% off Sundries 5% off STIHL Bushcutters, Chainsaws, and Outdoor Power Equipment
East Island Tinting: 10% off all services including special promotions.
JWS: 5% discount off all domestic and commercial equipment.
G4S: Five percent (5%) discount on purchased and installed G4S Security System’s intrusion alarm systems or CCTV Surveillance system with service agent. *Call 646-2307 for FREE assessment. Must mention this promotion at the time of assessment to avail of this offer. Promotion only applies to Guam purchases and installation.
Onward Beach Resort: Membership Club-Receive 5% off Annual Membership Rate.
Reef Magic of Guam: 10% OFF of admission price. Restrictions Apply:1. EXCLUSION DATES: a. December 28th through January 5th b. Any scheduled chartered dates c. Promotional holidays (Mother’s/Father’s day) d. Golden week: May 1st through May 5th 2. These discounts cannot be combined with any other promotions 3. No discounts on additional food or drink items
The Sandcastle: 15% OFF of admission price Restrictions Apply: 1. EXCLUSION DATES: a. December 28th through January 5th b. Any scheduled chartered dates c. Promotional holidays (Mother’s/Father’s day) d. Golden week: May 1st through May 5th 2. These discounts cannot be combined with any other promotions 3. No discounts on additional food or drink items
Cocos Island resort: $3 OFF any adult ticket. Restrictions apply: May not be combined with any other offer, promotion, discount.
Triple J Quick Lane: 15% OFF parts and service We service all brands, makes, models. No appointment necessary. *Cannot be combined with any other offer.
Sylvan Learning: $25 OFF on a skills assessment.
Tango Theatres: 46 oz. popcorn and a 32 oz drink for $5.50 ( actual price is at $8.50 )*Will need to present TakeCare Affinity Card to avail of the promo. One (1) combo deal only per affinity card per day. Cannot be combine with any other promotions.
Island Eye: Receive up to $600.00 OFF LASIK Surgery.*Please note: LASIK surgery is a cosmetic procedure and is not a covered benefit under your TakeCare medical plan.
Town House Furniture & Appliance Store: 5% discount on all non sale items
1ST quarter - 2014
www.takecareasia.com