table of contents · assists employees to find a balance to improve their work and the work of the...
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EHRA Non-Faculty Institutional Goals Catalog
Table of ContentsClick below to jump to the area you want to develop Use these resources as a starting point to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
COMMUNICATIONClarity2Awareness3Attentiveness4Diplomacy5
COLLABORATION amp TEAMWORKCollegiality6Collaboration7Contribution8Attendance9
INNOVATION amp CREATIVITYCreativity10Innovation11Resourcing12
TECHNICALSUBJECT MATTER EXPERTISEExpertise13Autonomy14Development15Precision16
ORGANIZATION amp TASK MANAGEMENTProductivity17Prioritizing18Coordination19Presentation20
CONTINUOUS IMPROVEMENT amp QUALITY SERVICE ORIENTATIONService Orientation21Compliance22Safety23
LEADERSHIP amp RESULTS ORIENTATION (for supervisors)Oversight24Goal-Setting25Manage Talent26Decision-Making27Leading28
DIVERSITY amp INCLUSION (for supervisors)Diversity29Ethics30Respect31
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Communication Enhancement
Clarity
Think about it hellip how do the best leaders motivate and inspire their people Through clear communication The best leaders are first-rate communicators This article outlines the basic principles of business communication
Format Article
Format Article
Format Article
Source Reliable Plant
Source Google
Source Managing Americans
Learn to communicate with more clarity by learning the 4 Srsquos Substance Simplicity Structure and Speed
Communicating with clarity can prevent misunderstandings and keep things running smoothly and peaceably Ensuring clarity in communication is the responsibility of each individual particularly since our performance is so frequently appraised based on our ability to effectively communicate
Brought to you by UNCW Learning amp Talent Development
Communication the most important key to leadership success
4 Secrets to Communicating with Clarity
7 tips for communicating with clarity
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Collaboration amp Teamwork Enhancement
Awareness
As leaders our whole person is present at every moment Great leaders are aware of their strengths and weaknessesmdashwhen their strengths should be applied and when they need to rely on others Research shows that self-awareness is related to company performance
With the globalization of business increased diversity in the workplace and multicultural emphasis in society cultural awareness has become one of the most important business tools in almost every industry
Unconscious bias permeates the workplace at all levels because we all have prejudicesmdash numerous studies since the 1980s confirm that people harbor unconscious bias even when they explicitly believe that prejudice and discrimination are wrong (Henneman 2014)
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Chroncom
Source UNC Chapel Hill
Brought to you by UNCW Learning amp Talent Development
The Importance of Self-Awareness in Leaders
Culture Awareness in the Workplace
The Real Effects of Unconcious Bias in the Workplace
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Collaboration amp Teamwork Enhancement
Attentiveness
As human beings we are able to focus on just one target at a time Therefore it is very important for us to skillfully handle the focus of our attention in a world that bombards us with a rich variety of sensations and lots of expectations pulling us in different directions
It is so easy to get focused on what other people ask of us and subsequently not focus on doing what is most important to driving our goals forward This article assists employees to find a balance to improve their work and the work of the organzation
Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance Here are 8 ways to improve your attention to detail in your work enviornment
Format Article
Format Article
Format Article
Source Briimfi
Source Baldwin Success Coaching
Source Chroncom
Brought to you by UNCW Learning amp Talent Development
Being Focused and Attentive
The Importance of Being Attentive
How to Improve attention to Details as Work
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Collaboration amp Teamwork Enhancement
Diplomacy
Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily
Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation
We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings
Format eBook
Format Course
Format Article
Source UNCW Skillport
Source UNCW Skillport
Source Mindtoolscom
Brought to you by UNCW Learning amp Talent Development
Leadership PQ How Political Intelligence Sets Successful Leaders Apart
Stratagies for Communicating with Tact and Diplomacy
How to Be Tactful Responding with deplomicy and grace
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Collaboration amp Teamwork Enhancement
Collegiality
This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used
Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article
Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business
Format Article
Format Article
Format Book
Source nclsorg
Source opmgov
Source WIley Books
Brought to you by UNCW Learning amp Talent Development
Approaches to improve teamwork and collegiality among staff
Building a collaborative team environment
ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays
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CO
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EHRA
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Collaboration amp Teamwork Enhancement
Collaboration
Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit
Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration
A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing
Format Book
Format Article
Format Article
Source UNCW Skillport
Source SmallBusiness
Source Digital Spark
Brought to you by UNCW Learning amp Talent Development
Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations
5 Steps to cross-organizational collaboration and teamwork
How To Develop These 8 Leadership Collaboration Skills
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Collaboration amp Teamwork Enhancement
Contribution
Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level
While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role
Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way
Format Artical
Format Article
Format Video
Source West side Coast
Source Project Smart
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Teamwork--Making a Contribution
9 ways to Contribute to Team Success
Articulating the Value of Your Contribution
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Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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INN
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Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
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INN
OV
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REA
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INST
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Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
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INN
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Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
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AL G
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Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
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SUBJ
ECT
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TTER
EX
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EHRA
INST
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Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
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SUBJ
ECT
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Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
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SUBJ
ECT
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EHRA
INST
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Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
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ORG
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Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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ORG
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Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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ORG
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Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
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ORG
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Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
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Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
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CO
NTI
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PRO
VEM
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EHRA
INST
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Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
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CO
NTI
NU
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VEM
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EHRA
INST
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Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
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LEA
DER
SHIP
EHRA
INST
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Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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LEA
DER
SHIP
EHRA
INST
ITUT
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AL G
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Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
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LEA
DER
SHIP
EHRA
INST
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AL G
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Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Communication Enhancement
Clarity
Think about it hellip how do the best leaders motivate and inspire their people Through clear communication The best leaders are first-rate communicators This article outlines the basic principles of business communication
Format Article
Format Article
Format Article
Source Reliable Plant
Source Google
Source Managing Americans
Learn to communicate with more clarity by learning the 4 Srsquos Substance Simplicity Structure and Speed
Communicating with clarity can prevent misunderstandings and keep things running smoothly and peaceably Ensuring clarity in communication is the responsibility of each individual particularly since our performance is so frequently appraised based on our ability to effectively communicate
Brought to you by UNCW Learning amp Talent Development
Communication the most important key to leadership success
4 Secrets to Communicating with Clarity
7 tips for communicating with clarity
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Awareness
As leaders our whole person is present at every moment Great leaders are aware of their strengths and weaknessesmdashwhen their strengths should be applied and when they need to rely on others Research shows that self-awareness is related to company performance
With the globalization of business increased diversity in the workplace and multicultural emphasis in society cultural awareness has become one of the most important business tools in almost every industry
Unconscious bias permeates the workplace at all levels because we all have prejudicesmdash numerous studies since the 1980s confirm that people harbor unconscious bias even when they explicitly believe that prejudice and discrimination are wrong (Henneman 2014)
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Chroncom
Source UNC Chapel Hill
Brought to you by UNCW Learning amp Talent Development
The Importance of Self-Awareness in Leaders
Culture Awareness in the Workplace
The Real Effects of Unconcious Bias in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Attentiveness
As human beings we are able to focus on just one target at a time Therefore it is very important for us to skillfully handle the focus of our attention in a world that bombards us with a rich variety of sensations and lots of expectations pulling us in different directions
It is so easy to get focused on what other people ask of us and subsequently not focus on doing what is most important to driving our goals forward This article assists employees to find a balance to improve their work and the work of the organzation
Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance Here are 8 ways to improve your attention to detail in your work enviornment
Format Article
Format Article
Format Article
Source Briimfi
Source Baldwin Success Coaching
Source Chroncom
Brought to you by UNCW Learning amp Talent Development
Being Focused and Attentive
The Importance of Being Attentive
How to Improve attention to Details as Work
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Diplomacy
Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily
Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation
We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings
Format eBook
Format Course
Format Article
Source UNCW Skillport
Source UNCW Skillport
Source Mindtoolscom
Brought to you by UNCW Learning amp Talent Development
Leadership PQ How Political Intelligence Sets Successful Leaders Apart
Stratagies for Communicating with Tact and Diplomacy
How to Be Tactful Responding with deplomicy and grace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collegiality
This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used
Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article
Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business
Format Article
Format Article
Format Book
Source nclsorg
Source opmgov
Source WIley Books
Brought to you by UNCW Learning amp Talent Development
Approaches to improve teamwork and collegiality among staff
Building a collaborative team environment
ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collaboration
Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit
Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration
A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing
Format Book
Format Article
Format Article
Source UNCW Skillport
Source SmallBusiness
Source Digital Spark
Brought to you by UNCW Learning amp Talent Development
Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations
5 Steps to cross-organizational collaboration and teamwork
How To Develop These 8 Leadership Collaboration Skills
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Contribution
Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level
While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role
Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way
Format Artical
Format Article
Format Video
Source West side Coast
Source Project Smart
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Teamwork--Making a Contribution
9 ways to Contribute to Team Success
Articulating the Value of Your Contribution
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
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Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
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Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
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Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
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AL G
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Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Awareness
As leaders our whole person is present at every moment Great leaders are aware of their strengths and weaknessesmdashwhen their strengths should be applied and when they need to rely on others Research shows that self-awareness is related to company performance
With the globalization of business increased diversity in the workplace and multicultural emphasis in society cultural awareness has become one of the most important business tools in almost every industry
Unconscious bias permeates the workplace at all levels because we all have prejudicesmdash numerous studies since the 1980s confirm that people harbor unconscious bias even when they explicitly believe that prejudice and discrimination are wrong (Henneman 2014)
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Chroncom
Source UNC Chapel Hill
Brought to you by UNCW Learning amp Talent Development
The Importance of Self-Awareness in Leaders
Culture Awareness in the Workplace
The Real Effects of Unconcious Bias in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Attentiveness
As human beings we are able to focus on just one target at a time Therefore it is very important for us to skillfully handle the focus of our attention in a world that bombards us with a rich variety of sensations and lots of expectations pulling us in different directions
It is so easy to get focused on what other people ask of us and subsequently not focus on doing what is most important to driving our goals forward This article assists employees to find a balance to improve their work and the work of the organzation
Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance Here are 8 ways to improve your attention to detail in your work enviornment
Format Article
Format Article
Format Article
Source Briimfi
Source Baldwin Success Coaching
Source Chroncom
Brought to you by UNCW Learning amp Talent Development
Being Focused and Attentive
The Importance of Being Attentive
How to Improve attention to Details as Work
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Diplomacy
Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily
Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation
We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings
Format eBook
Format Course
Format Article
Source UNCW Skillport
Source UNCW Skillport
Source Mindtoolscom
Brought to you by UNCW Learning amp Talent Development
Leadership PQ How Political Intelligence Sets Successful Leaders Apart
Stratagies for Communicating with Tact and Diplomacy
How to Be Tactful Responding with deplomicy and grace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collegiality
This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used
Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article
Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business
Format Article
Format Article
Format Book
Source nclsorg
Source opmgov
Source WIley Books
Brought to you by UNCW Learning amp Talent Development
Approaches to improve teamwork and collegiality among staff
Building a collaborative team environment
ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collaboration
Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit
Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration
A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing
Format Book
Format Article
Format Article
Source UNCW Skillport
Source SmallBusiness
Source Digital Spark
Brought to you by UNCW Learning amp Talent Development
Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations
5 Steps to cross-organizational collaboration and teamwork
How To Develop These 8 Leadership Collaboration Skills
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Contribution
Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level
While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role
Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way
Format Artical
Format Article
Format Video
Source West side Coast
Source Project Smart
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Teamwork--Making a Contribution
9 ways to Contribute to Team Success
Articulating the Value of Your Contribution
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Attentiveness
As human beings we are able to focus on just one target at a time Therefore it is very important for us to skillfully handle the focus of our attention in a world that bombards us with a rich variety of sensations and lots of expectations pulling us in different directions
It is so easy to get focused on what other people ask of us and subsequently not focus on doing what is most important to driving our goals forward This article assists employees to find a balance to improve their work and the work of the organzation
Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance Here are 8 ways to improve your attention to detail in your work enviornment
Format Article
Format Article
Format Article
Source Briimfi
Source Baldwin Success Coaching
Source Chroncom
Brought to you by UNCW Learning amp Talent Development
Being Focused and Attentive
The Importance of Being Attentive
How to Improve attention to Details as Work
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Diplomacy
Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily
Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation
We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings
Format eBook
Format Course
Format Article
Source UNCW Skillport
Source UNCW Skillport
Source Mindtoolscom
Brought to you by UNCW Learning amp Talent Development
Leadership PQ How Political Intelligence Sets Successful Leaders Apart
Stratagies for Communicating with Tact and Diplomacy
How to Be Tactful Responding with deplomicy and grace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collegiality
This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used
Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article
Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business
Format Article
Format Article
Format Book
Source nclsorg
Source opmgov
Source WIley Books
Brought to you by UNCW Learning amp Talent Development
Approaches to improve teamwork and collegiality among staff
Building a collaborative team environment
ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collaboration
Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit
Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration
A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing
Format Book
Format Article
Format Article
Source UNCW Skillport
Source SmallBusiness
Source Digital Spark
Brought to you by UNCW Learning amp Talent Development
Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations
5 Steps to cross-organizational collaboration and teamwork
How To Develop These 8 Leadership Collaboration Skills
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Contribution
Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level
While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role
Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way
Format Artical
Format Article
Format Video
Source West side Coast
Source Project Smart
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Teamwork--Making a Contribution
9 ways to Contribute to Team Success
Articulating the Value of Your Contribution
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
MM
UN
ICA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Diplomacy
Discussing leadership theory in a grounded and practical way that takes full account of the complexities and challenges of real life this book explains Political Intelligence (PQ) as a leadership requirement that allows governments and businesses to build relationships and work together more easily
Communicating with diplomacy and tact requires strategy awareness and skills Its aim is to establish trust and rapport in relationships while delivering messages effectively However itrsquos often pushed aside by good intentions cloaked by gut reaction and misinterpretation
We all have to communicate painful or sensitive information at some point in our careers And while itrsquos important to tell the truth we need to think about how we do it Tact allows us to be honest while respecting a personrsquos feelings
Format eBook
Format Course
Format Article
Source UNCW Skillport
Source UNCW Skillport
Source Mindtoolscom
Brought to you by UNCW Learning amp Talent Development
Leadership PQ How Political Intelligence Sets Successful Leaders Apart
Stratagies for Communicating with Tact and Diplomacy
How to Be Tactful Responding with deplomicy and grace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collegiality
This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used
Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article
Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business
Format Article
Format Article
Format Book
Source nclsorg
Source opmgov
Source WIley Books
Brought to you by UNCW Learning amp Talent Development
Approaches to improve teamwork and collegiality among staff
Building a collaborative team environment
ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collaboration
Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit
Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration
A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing
Format Book
Format Article
Format Article
Source UNCW Skillport
Source SmallBusiness
Source Digital Spark
Brought to you by UNCW Learning amp Talent Development
Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations
5 Steps to cross-organizational collaboration and teamwork
How To Develop These 8 Leadership Collaboration Skills
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Contribution
Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level
While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role
Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way
Format Artical
Format Article
Format Video
Source West side Coast
Source Project Smart
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Teamwork--Making a Contribution
9 ways to Contribute to Team Success
Articulating the Value of Your Contribution
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collegiality
This article asks its users ldquoWhat approaches has your office used to improve teamwork and collegialityrdquo Read what studies have been conducted in this field and the different responses that people have given on what methods and approaches they have used
Teams are expected to produce results but performance is hindered when team members do not work well together A collaborative team environment is essential for the teamrsquos success To create a collaborative environment team members must practice the following tips from this article
Through a series of popular films and real-world case studies this book examines a wide range of ethical dilemmas principles and moral reasoning that arise in contemporary business
Format Article
Format Article
Format Book
Source nclsorg
Source opmgov
Source WIley Books
Brought to you by UNCW Learning amp Talent Development
Approaches to improve teamwork and collegiality among staff
Building a collaborative team environment
ldquoBusiness Ethics Through Movies- A Case Study Approachrdquo Wanda Teays
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collaboration
Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit
Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration
A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing
Format Book
Format Article
Format Article
Source UNCW Skillport
Source SmallBusiness
Source Digital Spark
Brought to you by UNCW Learning amp Talent Development
Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations
5 Steps to cross-organizational collaboration and teamwork
How To Develop These 8 Leadership Collaboration Skills
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Contribution
Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level
While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role
Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way
Format Artical
Format Article
Format Video
Source West side Coast
Source Project Smart
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Teamwork--Making a Contribution
9 ways to Contribute to Team Success
Articulating the Value of Your Contribution
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Collaboration
Specifically designed to guide you in creating and sustaining the agile teamwork-focused environment that is essential to thriving in a rapidly changing world this enlightening resource weaves a fascinating and entertaining tale that reveals how a simple change in approach can free your organization of silo-based thinking and empower your team to act as a single unit
Collaboration and teamwork make an important contribution to the success of business initiatives like quality improvement product development or customer service Learn these 5 tools that support efficient collaboration
A great article by teamwork expert Neil Patel on building leadership collaboration skills achieving goals learning and growing
Format Book
Format Article
Format Article
Source UNCW Skillport
Source SmallBusiness
Source Digital Spark
Brought to you by UNCW Learning amp Talent Development
Think One Team The Revolutionary 90 Day Plan that Engages Employees Connects Silos and Transforms Organizations
5 Steps to cross-organizational collaboration and teamwork
How To Develop These 8 Leadership Collaboration Skills
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Contribution
Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level
While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role
Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way
Format Artical
Format Article
Format Video
Source West side Coast
Source Project Smart
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Teamwork--Making a Contribution
9 ways to Contribute to Team Success
Articulating the Value of Your Contribution
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Contribution
Each person is important and if anyone fouls up it affects the entire team and its processes These ideas will help your team perform at the highest level
While there will always be some jobs and tasks which are process focused most work now is a project or has a project component to it Here are nine ways you can contribute more effectively to make the projects you work on more successful regardless of your specific role
Ultimately only people with known value will still be around at the end of the day Heather Loisel explains how to illustrate your worth to the company in an intelligent comprehensive way
Format Artical
Format Article
Format Video
Source West side Coast
Source Project Smart
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Teamwork--Making a Contribution
9 ways to Contribute to Team Success
Articulating the Value of Your Contribution
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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Click to Launch
CO
LLA
BORA
TIO
N amp
TEA
MW
ORK
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Attendance
Excessive absenteeism can be costly for business in terms of both replacement costs and lost productivity If not managed properly chronic offenders can also be a source of frustration for those employees who generally do the right thing Here are 6 things that you can do to improve attendance in the workplace
Poor attendance saps employee morale costs employers overtime expenses and reduces employee engagement You can manage employee attendance to reduce attendance problems Herersquos how to manage and encourage attendance Use these steps to encourage employee attendance at work
Did you know that worldwide 63 of employees are disengaged from their work This means theyrsquore less likely to work hard toward goals for the business and are more prone to taking time off work Here are some easy ways to improve employee attendance and engagement ultimately helping to improve profitability and customer satisfaction as a result
Format Article
Format Article
Format Article
Source Lexology
Source The Balance
Source Liveplancom
Brought to you by UNCW Learning amp Talent Development
6 Things You Can Do to Improve Employee Attendance
How to Encourage Attendance at Work
How to Improve Employee Attendance and Engagement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Creativity
Creativity is not the mystical attribute reserved for the lucky few everyone has creative potential Creativity is a skill you can develop with practice and a process you can manage Equip your team with the mindset skillsets and toolsets of highly successful innovators
In the organizations studied and advised in this article several characteristics continually emerge as keys for fostering innovation at all levels In the end creating 7 leadership practices for fostering innovation
This article is about what happened when Harvard Business School held and two-day colloquium inviting business leaders from companies whose success depends on creativity and gathering leading scholars who presented their newest and most important research
Format Article
Format Article
Format Article
Source Creativity at Work
Source Forbescom
Source hrborg
Brought to you by UNCW Learning amp Talent Development
Creativity Innovation and Leadership Skills Development
7 ways Leaders can foster Innovation
Creativity and the Role of the Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Innovation
The world of work has changed It used to be that most of us worked as a part of a process whether on an assembly line managing interactions with customers or any one of a thousand other processes Processes are ongoing repeatable and never have an ending Read these 9 ways to learn how to successfully contribute to a team project
Who are innovative leaders What are their qualities and how do they drive innovation within an organization Jeffrey Baumgartner provides a tantalizing profile to which we can aspire
Find out what innovative leaders do to cultivate a culture of creativity and critical thinking In a session on Innovative Leadership Cheryl Lemke President and CEO of the education technology consulting firm Metiri Group shared seven steps to becoming an innovative leader
Format PDF
Format Article
Format Article
Source Project Smart
Source Innovation MGT
Source Center Digital ED
Brought to you by UNCW Learning amp Talent Development
How to use Innovation to Lead effectively Work collaboratively and drive results
What is Innovative Leadership
The 7 steps to Innovative Leadership
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
INN
OV
ATI
ON
amp C
REA
TIV
ITY
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Resourcing
Read about the evolution of creativity in management that helped mold todayrsquos creative leader Learn why creativity is essential to modern leadership
Most organizations are striving to be more innovative these days The role leaders can play in setting a good example for their followers A recent study found that leaders play a crucial role in supporting innovation by having confidence in their own creativity
Leadership doesnrsquot just take courage it demands creativity Here are five traits the most creative driven leadersmdashand therefore the best leaders generally speakingmdashall possess
Format Article
Format Article
Format Article
Source Forbes
Source Forbes
Source Fast Company
Brought to you by UNCW Learning amp Talent Development
The Rise of Creativity as a Key Quality in Modern Leadership
Why We need Leaders to be Confident In Their Creativity
5 Traits of Creative Leaders (amp how to become one)
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
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Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Expertise
To acquire ldquocareer insurancerdquo you need to establish your expertise within your organization That means learning continuously sharing your knowledge and communicating your value
Being in the workplace for an amount of time you begin to develop your own strong personal professional skills Are you using your expertise to further your own career without ever considering how it might help others Sharing your expertise not only helps others in their professional endeavors it also helps you
In this easy Wiki-How-To yoursquoll learn five easy steps to develop professional expertise You will discover ways to grow in your knowledge and skills You could also become a recognized expert in your professional field
Format Video
Format Article
Format Article
Source UNCW Skillport
Source Forbes
Source Wiki How
Brought to you by UNCW Learning amp Talent Development
Establish Expertise to Secure Your Career
5 Ways To Share Your Professional Expertise And 4 Reasons You Should
How to Develop Professional Expertise
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Autonomy
People donrsquot engage through management or incentives they engage through self direction Daniel Pink explains in this short video how to engage others using autonomy
Autonomy is particularly critical when it comes to creating and maintaining intrinsic motivation But in the workplace goals have to be assigned Here is how to allow autonomy for your employees while still performing your managerial duties
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Video
Format Article
Format Book
Source UNCW Skillport
Source Forbes
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Gaining Engagement Through Autonomy
How to Give Employees a Sense of Autonomy
Successful Time Management for Dummies
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Development
ldquoDespite the potential drawbacks training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investmentrdquo
Whether you are in any type of leadership role and have responsibility for a team or are looking to take charge of your career growth here are 7 approaches to development that will deliver the best growth and impact
This is a direct link to a Management Study Guide that offers multiple articles on employee development including the importance of employee development developing an ED plan implementing effective ED plans motivation amp communication in ED managers role in ED and training and development activities Precision
Format Article
Format Article
Format Article
Source Small Business
Source INCcom
Source Management Study
Brought to you by UNCW Learning amp Talent Development
The Importance of Training amp Development in the Workplace
7 High-Impact Approaches for Employee Development
Articles on Employee Development
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
SUBJ
ECT
MA
TTER
EX
PERT
ISE
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Precision
How do you go about improving your accuracy so that you make less mistakes Here are 10 easy to follow ways that can lead you in the direction of more accurate work
Itrsquos hard to overstate the importance of creating business documents that are accurate attractive and polished Spend the time necessary to check that your documents have the correct tone and format and that facts are accurate
Improving accuracy in the workplace is best achieved with a careful and discerning companywide system of checks and balances Herersquos how to improve those systems in order to save money and improve quality
Format Article
Format Article
Format Article
Source Eagle Online
Source Small Business
Source Workchroncom
Brought to you by UNCW Learning amp Talent Development
Accuracy is Important hellip Always 10 Ways You Can Improve Yours
Six Things You Would Do When Proofing and Checking a Business Document
How to Improve Accuracy in the Workplace
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Productivity
Take action and start setting goals to increase your productivity Brian Tracy provides tips on how to stop procrastinating and get more done in less time
In this course yoursquoll consider how yoursquore spending your time now and what you can do to spend it more wisely and productively Yoursquoll also learn to block the time stealers use to-do lists and schedules and develop a regular habit of checking in with your plans to make sure yoursquore getting them done
Addressing the various activities that fall under the time management umbrella this guide reveals how to help others develop strategies for increased productivity and effectiveness
Format Article
Format Course
Format Book
Source briantracycom
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Plan Ahead and Increase Productivity
ldquoTime Management Quit Making Excuses and Make Time Insteadrdquo
ldquoTime Management Trainingrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Prioritizing
This international-selling book will teach you everything you need to know on how to get things done Time management expert Brian Tracy explains in his book how successful people focus on the most important tasks and making sure they get done
This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem
Feel like you never have enough hours in the day No matter what career and job role yoursquore in this guide delivers solutions for working better and faster getting rid of time-wasting distractions and ultimately reducing stress Yoursquoll see how to eliminate late nights at the office and spend more time with family friends mdash or even yourself
Format Book
Format Challenge
Format Article
Source Amazon
Source UNCW Skillport
Source MGT Studyguide
Brought to you by UNCW Learning amp Talent Development
ldquoEat That Frog 21 Great ways to stop procrastinatingrdquo
Getting Time under Control
ldquoSuccessful Time Management for Dummiesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Coordination
Co-ordination is the essence of management and is implicit and inherent in all functions of management Co-ordination is an integral element or ingredient of all the managerial functions as discussed in this article Also be sure to check out the other articles on coordination while on the site
Organizational coordination and control is taking a systematic approach to figuring out if yoursquore doing what you wanted to be doing or not Itrsquos the part of planning after yoursquove decided what you wanted to be doing Here are some of the major approaches to organizational control and coordination
In order to achieve organizational objectives efficiently and effectively the managers have to give a common direction to group efforts and the working of different department through coordination
Format Article
Format Article
Format Article
Source MGT Studyguide
Source Management Help
Source Management Ideas
Brought to you by UNCW Learning amp Talent Development
Definition of Coordination
Management Function of Coordinating Controlling Overview of Basic Methods
Importance of Proper Coordination to Achieve Organizational Objectives
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
ORG
AN
IZA
TIO
NEH
RA IN
STIT
UTIO
NAL
GO
AL
Collaboration amp Teamwork Enhancement
Presentation
A professional work environment is one that results in a workplace full of highly competent respectful mature and accountable employees working towards a common goal Here are 10 Actions to Stimulate a Professional Work Environment
If you want to create and grow a successful company you need happy productive employees So whatrsquos the secret to keeping your employees content The key is to maintain a great work environment
Organizing your workplace is vital for your business to thrive long term Along with establishing a sense of structure and order an organized work environment promotes team spirit
Format Article
Format Article
Format Article
Source The Balance
Source Business News
Source Small Business
Brought to you by UNCW Learning amp Talent Development
Ten Ideas to Help Managers Create a Professional Work Environment
23 Ways to Create a Better Work Environment
Why Organizing the Workplace Is Important
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Service Orientation
To offer an even stronger customer experience spread these skills to your entire team Share this list with your employees and incorporate the skills into onboarding and training programs
This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customerrsquos role in a support environment how the support center has evolved and company and support center best practices
What happens at the customer lsquotouch pointrsquo is the responsibility of upper management If they want to keep customers they need to lead out in the efforts to elevate customer service
Format Article
Format Course
Format ArticleBlog
Source Life Hack
Source UNCW Skillport
Source Leadon Blog
Brought to you by UNCW Learning amp Talent Development
The Ultimate List of Customer Service Skills that Managers Need to Master
The Customer Service Representative (CSR)
5 Leadership Practices for Improving Customer Service
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Compliance
With expanded regulations going into effect in many industries including insurance organizations must not only show that they have compliance and ethics programs in place but also be able to demonstrate that their programs are working Here are some insights on how to demonstrate your programrsquos worth
Definitions of compliance risk and quality An easy to follow PowerPoint on why we all need to be on the same page
If there is a regulation that you know you are hazy on read it before you leave the office Or if you know you need to be a better communicator google it and see how others communicate These are just a few tips on how to integrate compliance and continuous improvement into your work-life
Format Article
Format Article
Format Article
Source Property Causeality
Source Health Lawyers
Source Compliance and Ethics
Brought to you by UNCW Learning amp Talent Development
Ethics and Compliance in the Workplace
Compliance Risk Management and Quality Assurance
Compliance and Continuous Improvement
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
CO
NTI
NU
OU
S IM
PRO
VEM
ENT
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Safety
Whether you work at a business manage it or own it you all have the same goal--- you donrsquot want anyone to get hurt on the job And therersquos something each of us can do to make sure we all go home as whole as when we started the day Here are 10 steps to a safe and healthy workplace
The foundation of any successful workplace safety effort is one that encourages employees to identify unsafe behaviors and opportunities for improvement Herersquos the Top 10 Workplace Safety Tips Every Employee Should Know to help you inform your own workers and create a workplace safety environment
National Safety Council consultants identify what they see repeatedly when auditing worksites
Format Article
Format Article
Format Article
Source Safe Works
Source arbillcom
Source Safety and Health
Brought to you by UNCW Learning amp Talent Development
Create a Safe and Healthy Workplace
Top 10 Workplace Safety Tips Every Employee Should Know
7 common workplace safety hazards
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Oversight
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place It seeks to identify the origin of a problem using a specific set of steps with associated tools to find the primary cause of the problem
This 3 Things post offers up three things that you can do to help you deliver great work time and time again
If you are a leader you are first and foremost tasked with delivering results Continuously delivering results can prove challenging There are numerous obstacles objections and setbacks to deal with At the same time your ability to deliver results can be enhanced by doing some simple things
Format Article
Format Article
Format Article
Source Mind Tools
Source Productivityist
Source Goals and Achievments
Brought to you by UNCW Learning amp Talent Development
Root Cause Analysis Tracing a Problem to its Origins
3 Things You Can Do To Consistently Deliver Great Work
Delivering Results As A Leader
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Goal-setting
For people in management roles goal setting is absolutely essential to motivating employees Learn about SMART goals and how to use them efficiently
Only 3 of adults have clear written specific measurable time-bounded goals and by every statistic they accomplish ten times as much as people with no goals at all Why is it then that most people have no goals Brian Tracy answers this by debunking 5 myths people have when it comes to setting goals
Featuring worksheets quizzes and other practical tools this guide gives readers powerful techniques they can use to set a goal make a plan and acquire the resources and power necessary to achieve their objective
Format Article
Format Article
Format Book
Source Brian Tracy Int
Source BrianTraceycom
Source UNCW SkillPort
Brought to you by UNCW Learning amp Talent Development
5 Tips For Motivating Employees SMART Goal Setting For Managers
Setting Goals and Objectives- 5 myths
Goal Setting How to Create an Action Plan and Achieve Your Goals Second Edition
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Manage Talent
Every organization has nuances within its performance management system such as the use of rating scales competencies weighting overall rating and so on Therefore here are some general guidelines and tips Many clients find these helpful when incorporating ldquocalibrationrdquo meetings into their performance management process
Some of the best informal learning occurs from consistent and candid performance feedback Learn to practice this skill effectively in your workplace
Guiding managers through every step of the coaching process from problem solving to developing accountability this clear and practical book is an invaluable tool that will help all leaders coach employees colleagues and themselves to excellence
Format Article
Format Article
Format Book
Source Work Force
Source tdorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Dear workforce how should we conduct performance-appraisal lsquocalibrationrsquo meetings with managers
Delivering Effective Performance Feedback
ldquoA managerrsquos guide to coaching ndash simple and effective ways to get the best out of your employees employeesrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Decision-Making
In this course yoursquoll learn how to keep the improvement on track using key principles of project management and yoursquoll discover tactics for embedding the improvement deep in the operations of your organization
This article will explore three crucial qualities that great leaders must develop to become great decision-makers emotional intelligence the ability to handle uncertainty and the ability to weigh evidence with intuition
To decentralize decisions to people closest to the problem requires that they have information from above that provides context The information transfer should be two-way and continuous Decentralized decision-makers tend to own their decisions
Format Course
Format Article
Format Video
Source UNCW Skillport
Source Pepperdineedu
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Implementing and sustaining process improvement
Great Leaders are Great Decision Makers
Empowering Decision-Making
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
LEA
DER
SHIP
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Leading
Given the extraordinary low levels of engagement in the US workforce mdash a recent Gallup poll showed that 70 of employees are ldquonot engagedrdquo or ldquoactively disengagedrdquo at work mdash many leaders are looking for solutions To get more motivation from employees learn to do these three things well
Here is a list of things to do and not to do engage employees so they are able to perform spectacularly and build and improve your business
These are seven principles of public speaking that developed by media coach Richard Zeoli Keep them in mind the next time you find yourself presenting before a group
Format Article
Format Article
Format Article
Source hbrorg
Source Entrepreneurcom
Source amenetorg
Brought to you by UNCW Learning amp Talent Development
To motivate employees do 3 things well
14 Management Dorsquos and Donrsquots to Motivate Employees
The Seven Principles of Effective Public Speaking
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Diversity
Workforce diversity and inclusion promotes employee productivity retention team collaboration and commitment all of which ultimately add value to the services provided to clients Here are five strategies to help organizations develop and leverage their diversity programs
This article offers some concrete tips that are designed to engage employees at all levels within the organization Remember it is important to commit to the process value the thoughts and ideas of everyone and celebrate along the way
Presenting a unique approach for future company enhancement and employee success this publication is an essential reference for those interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement
Format Article
Format Article
Format Book
Source gwb Lawfirm
Source Diversity Journal
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
5 Strategies for Promoting Diversity in the Workplace
10 Ways Employees can Support Diversity and Inclusion
ldquoImpact of Diversity on Organization and Career Developmentrdquo- Claretha Hughes
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Ethics
Workplace ethics and behavior are a crucial part of employment as both are aspects that can assist a company in its efforts to be profitable In fact ethics and behavior are just as important to most companies as performance as high morale and teamwork are two ingredients for success
Business decisions arenrsquot always black and white How can you trust that your workers will do the right thing
This activity book contains 50 exercises designed to engage individuals teams and groups in generating thought and discussion also included are fun exercises discussion questions essays activities and more
Format Article
Format Article
Format Book
Source Small Business
Source shrmorg
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
Workplace Ethics amp Behavior
Creating an Ethical Workplace
ldquoThe Business Ethics Activity Book 50 Exercises for Promoting Integrity at Workrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch
DIV
ERSI
TY amp
INC
LUSI
ON
EHRA
INST
ITUT
ION
AL G
OAL
Collaboration amp Teamwork Enhancement
Respect
Ask anyone in your workplace what treatment they most want from their bosses and coworkers at work They will likely top their list with the desire for their employer and coworkers to treat them as if they have dignity and with respect Use these tips to create a respectful workplace
When Narayan Murthy founded Infosys his guiding principal was to treat employees and customers with respect Thatrsquos not just a good way to run a company Itrsquos also a good way to live your life
This book describes how working toward individual improvement produces better organizational results than traditional approaches that focus on collective improvement Readers are introduced to GRIT with a framework that can be applied in any workplace scenario and are provided with strategies for applying GRIT to communication and intra-office operations
Format Article
Format Video
Format Book
Source The Balance
Source UNCW Skillport
Source UNCW Skillport
Brought to you by UNCW Learning amp Talent Development
How to Demonstrate Respect in the Workplace
Leading with Respect
ldquoLeading With GRIT Inspiring Action and Accountability with Generosity Respect Integrity and Truthrdquo
Use the resources below as a starting point as you begin to develop this institutional goal Donrsquot forget to add your progress to your Talent Development Plan
Click to Launch
Click to Launch
Click to Launch