Avaya Technology Forum Breakout

12013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FLSynthetic Network Monitoring for Application Quality of ExperienceMike FitzgeraldDirector, Product ManagementAvaya2@MikeFitz38#AvayaATF2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FLCollaborations Solutions Focus3WLAN 8100SR 4134VSP 9000ERS 8000VSP 7000Network ManagementERS 4000

VoIP Desk SetsAvaya Desktop Video DisplayERS 5000AG 2330ERS 3500VPN ClientsERS 2500

Customer Care Sets

Third party clientsCollaboration Pods

Intelligent EdgeDynamic Data CenterUnifiedBranchSecure Mobile Collaboration

2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL3Symbol Technologies, Inc. ---- Confidential ----2/25/20133Avaya builds communications solutions. These including unified Communications, video, collaboration, and traditional voice, as well as full suite of networking products to transport and secure those communciations.

Question: how does a customer proactively ensure that two users can establish a useful communications session across a geographically disperse networks?Avaya Networking4IP Office Configuration - Single Command to Configure the Switch for IP OfficePlug n Play and Auto-Provision of Switch Ports for Avaya IP PhonesPolicy Based BYOD & Guest AccessCollaboration POD Fully Integrated UC, Networking and Storage SolutionApplication QoE: SLA Monitoring - Latency, Jitter and Loss Monitoring Agents in Switches and IP Phones VPFM - Integrated Fault and Performance Monitoring for Voice, Video and ApplicationsHigh Touch Technical Support for PartnersBest in Class Stacking Improves Voice, Video and Application PerformanceIdentity EnginesPolicy Based Access Control for BYODSingle Sign On for Avaya ClientsFabric Connect Edge NetworkingEase of ProvisioningEase of SupportBest In-Class User ExperienceIntegrated commerce systems for UC/CC and networking Integrated channel marketing programs for UC/CC and networkingLower total cost of ownership for Avaya UC/CC and networkingEase of Commerce2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL4Symbol Technologies, Inc. ---- Confidential ----2/25/20134Network Monitoring for QoEPost-session statisticsHarvested from end devicesHarvested from centralized serversHistorical information to predict future issuesNetwork probesGeographically deployedOverlayed on operational networksIntelligent edge devices and endpointsProactive measurement of network qualityProactive alarming and reporting of quality degradationEmbedded throughout network for holistic coverageIntegrated with network, rather than attached to network52013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FLSLA Mon ArchitectureAgentAgents embedded in devices (phones, gateways, data products and soon bridges and other media application layer elements)96x0 (since R3.1 SP4)96x1 SIP (since R6.0.2 for v1 and R6.2 for v2)96x1 H323 (since R6.0.2 for v1 and planned for R6.3)G430 and G450 (currently in SV)VSP9K and 56xx (currently in development)Bridges, signaling elements and soft clients projected

62013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL6Symbol Technologies, Inc. ---- Confidential ----2/25/20136SLA Mon ArchitectureServerServer controlling the agents that are registered on itAgent will only register with a server if it can authenticate the serverThe registration process is used to exchange a private key used by the agent to decrypt and authenticate server commandsThe registration process is launched from the server by sending an agent discovery packetServer interaction with the agents is through encrypted and authenticated UDP based proprietary protocolServer maintains historical dataServer interaction with the user is entirely through HTML5

72013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL7Symbol Technologies, Inc. ---- Confidential ----2/25/20137Intelligent Edge Real-time Monitoring8DC CoreCampus Core

Wiring Closet

Wiring ClosetWAN

IP Office

SLAMon AgentDemarcation Point2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL8Symbol Technologies, Inc. ---- Confidential ----2/25/20138Granular VisibilityClear Demarcation, User & ApplicationL2 & Wireless Segment VisibilityEdge Attach Value, independence of core/WANHealth Check, Network ReadinessOutage CorrelationExtends to VM to VM, Storage, Server to Server,

Real-time Application MonitoringEnd-to-end QoE management of the IP network Proactive testing of end-to-end communications pathsSLA MonPerform tests and verifications when and where they matter at all layers in the topologyIntegrates diagnostics capabilities into end devices and network hardware- no probesDifferentiatorsEnd to end session media topologiesTracing DiffServ source to destinationAnalyzing DiffServ (loss, delay, jitter) to compare network performance across multiple DSCP valuesReal-time packet capture of exchanged DHCP, LLDP and (soon) media signaling packets

9End-to-End Management

Enterprise LAN

Unified Management

Enterprise WAN

End to End Latency/Jitter2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL9Symbol Technologies, Inc. ---- Confidential ----2/25/20139Proactive QoE MonitoringOverall Network PerformanceShows network locations on world mapDisplays individual site performance as well as the relational performance among sitesTests the connections for jitter, delay and loss for audio, data and videoProactively find service-impacting conditions that can be resolved to improve the network performance

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2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL10Symbol Technologies, Inc. ---- Confidential ----2/25/201310Getting to the Root of the ProblemPinpoint WHY Youre Having Network IssuesQuality of Experience Matrix displays end points and connection details Green cells indicate that traffic is going from the source to destination correctlyRed cells indicate all traffic going into the site is incorrectProvides performance factors including delay, jitter, packet loss, remarking, etc. Displays audio, video, and data queues and associations11

2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL11Symbol Technologies, Inc. ---- Confidential ----2/25/201311Performance Map12

2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL12Symbol Technologies, Inc. ---- Confidential ----2/25/201312Enabling Issue ResolutionSolve and Prevent Chronic IssuesService Level Agreement (SLA) Monitoring provides network quality statistics SLA Mon tracks all of the packets and identifies where the problem occurs with packet transformationRuns end-to-end tests and measures resultsTraces through network identify performance factors such as remarkingSession maps performs end-to-end call trace showing end points and gateways

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2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL13Symbol Technologies, Inc. ---- Confidential ----2/25/201313Enabling Issue Resolution14

2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL14Symbol Technologies, Inc. ---- Confidential ----2/25/201314DSCP TracingUnique ability to trace the IP header DSCP values from source to destinationPin points devices that change the DSCP marking and howDescribes the relationship between the DSCP trace and the end-to-end performance obtained for packets of different markingsServer keeps long term historical data about paths, DSCP traces and performance

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2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL15Symbol Technologies, Inc. ---- Confidential ----2/25/201315End-to-End Performance SummarySimple Real Time Matrix representing end-to-end summary for all aspects of performance

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2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL16Symbol Technologies, Inc. ---- Confidential ----2/25/201316End Device File System Browsing Simple HTML5 interface to navigate the device file systemExtract files on the flyV2 agent capability

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2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL17Symbol Technologies, Inc. ---- Confidential ----2/25/201317Device Remote ControlRemote control of deviceAccess to craft and other menusInject keyboard and touch screen eventsCapture events injected by userV2 Agent capability

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2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL18Symbol Technologies, Inc. ---- Confidential ----2/25/201318Packet CapturePerform packet capture on the fly (no hub and no port mirroring necessary)Extract boot time DHCP and LLDP packetsControl capture to include or exclude media payloadsV2 Agent capability

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2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL19Symbol Technologies, Inc. ---- Confidential ----2/25/201319SLA Mon: Ease of Support Use Cases20Scenario: Apex Companys most strategic customer is hosting an event where there will be a significant increase in voice and video traffic. With Avaya SLAMonReal-time traffic is simulated to proactively measure performance Potential issues and their root cause is easily identifiedChanges are implemented prior to the event

Proactive performance monitoring addresses issues before they arise2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL20Symbol Technologies, Inc. ---- Confidential ----2/25/201320Avaya OIS- Proactive Monitoring 22

2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL22Symbol Technologies, Inc. ---- Confidential ----2/25/201322OIS: Reducing Downtime2424

IncidentsFull visibility into issue resolutionIncident detailTime to resolutionFilter by incident typeIncidents by initiatedStop issues before they startIncident statusTrending summaries and historical reportingClosed incident detail

2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL24Symbol Technologies, Inc. ---- Confidential ----2/25/201324OIS: Product Lifecycle Control25

Life CycleKeep your systems up to dateFirmware/software installedSorted by solution elementSorted by site locationFilter within locationFull insight into product statusSite product inventoryCritical patches availableFirmware/software versionEnd of Sale statusExtended Support status

Quickly find what youre looking for:252013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL25Symbol Technologies, Inc. ---- Confidential ----2/25/201325SLA Mon Evolution for NetworkingSLA Mon OIS AdvancedSLA Mon Agents phase 1ERS 3500 (R5.0.2)ERS 4000 (R5.6.2)VSP 9000 (R3.3.3)ERS 8000 (R7.2.1)SLA Mon Agents phase 2ERS support via OIS Advanced and ServerVPFM and Tools integration262013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL26Symbol Technologies, Inc. ---- Confidential ----2/25/20132627@MikeFitz38Thank you!#AvayaATF2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL