bernd alois reitbauer greifeneder chief technology ......real-user monitoring (rum) real-user...

Bernd GreifenederCTO and Founder, Dynatrace

#Perform2018

Alois ReitbauerChief Technology Strategist, Dynatrace

#Perform2018

Cloud innovation and automation

Leading innovation in the APM

space – and beyond

Davis is available for everyone – for free

Davis skill in the Alexa store

Davis Slack App

90+ different interactions supported

“Every time I use Davis, I gain 5 minutes back in my life, instead of searching for the answer to the problem”

– Devonte Emokpae, Head Of Development at Doctify

“Our senior leaders don't want to log into Dynatrace. Davis is the perfect solution to give executives critical information immediately.”

– Mary Farrell, United Health Group

“With Davis we have seen a 30% increase in users adopting Dynatrace. By using voice, it’s a quick and fast way for people to interact, ...”

– Jeppe Lindberg, Practice Lead at RedOcean

Some stats of last year

500active users

10k interactions/month

800 tenants connected

250 %growth per month

Today we announce a major new feature

Notifications for Amazon Echo and Slack

Next: Davis integrated into Dynatrace search

One more thing …

Davis always was about multimodal interfaces

Visual Interfaces

of the future

Introducing Davis for Microsoft HoloLens

Demo happens here … nobody should see this slide

Built on top of

Dynatrace APIs

Innovator

Program

Innovator Program – What you get

Dedicated hardware

Quarterly workshops with the lab

Access to new features before EAP stage

Invited-only access innovators conference

Limited to 15 participants. 25k $ annual program fee

#Perform2018

Going beyond APM and soaring to the future

and soaring to the future

Bernd Greifeneder CTO, Dynatrace

customers competitionux

agilityrapid-releases

automation

org/culture

cloud technology

complexity self-driving ITreal-timefeedback

cost

ingredients of self-driving IT

AI: answers & orchestrationopenness: automate

technology: cloud

organization: break silos culture: BizDevOps


AI: answers & orchestration

Andreas LehoferChief Product Officer Dynatrace

Wolfgang BeerTechnical Product Manager Dynatrace

5 years ago ...

Most AIOps tools are failing!

Too slow for modern environments

No root cause information

Why is Dynatrace different?

better data quality

stronger context and semantics

smarter algorithms

confidential

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

el

A: Mobile app

B: Service

C: Container

Reality 2nd Gen APM + Monitoring AIOps metric based

A

B

C

confidential

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

el

A: Mobile app

B: Service

C: Container


A

B

C

A: Mobile app

B: Service

C: Container

Reality 2nd Gen APM + Monitoring AIOps event based

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

el A

B

C

confidential

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

elM

ach

ine

Lea

rnin

g A

lgo

rith

m &

Mo

del

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

el

A: Mobile app

B: Service

C: Container


A: Mobile app

B: Service

C: Container


A: Mobile app

B: Service

C: Container

Reality Dynatrace AI based monitoring

A: Mobile app

B: Service

C: ContainerLogs

A

B

C

User sessions

Metrics

PurePath

TCP Connections

Events

A

B

C

confidential

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

elM

ach

ine

Lea

rnin

g A

lgo

rith

m &

Mo

del

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

el

A: Mobile app

B: Service

C: Container


A: Mobile app

B: Service

C: Container


A: Mobile app

B: Service

C: Container


A: Mobile app

B: Service

C: ContainerLogs

A

B

C

User sessions

Metrics

PurePath

TCP Connections

Events

D

D

D

D

D

A

B

C

Drilldown to code-level

Business impact calculated

Drilldown to impacted user

sessions

Root cause detection without

learning

Real time dependency and change detection

Noise reduction1 Problem vs 15

incidents

confidential

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

elM

ach

ine

Lea

rnin

g A

lgo

rith

m &

Mo

del

Ma

chin

e Le

arn

ing

Alg

ori

thm

& M

od

el

A: Mobile app

B: Service

C: Container


A: Mobile app

B: Service

C: Container


A: Mobile app

B: Service

C: Container


A: Mobile app

B: Service

C: ContainerLogs

A

B

C

User sessions

Metrics

PurePath

TCP Connections

Events

D

D

D

D

D

Root cause

Business impact

Dependency detection

Event noise reduction

Value

Root cause

Business impact



Value

Root cause

Business impact



Value

A

B

C

better data quality

stronger context and semantics

smarter algorithms

real time

business impact & root cause detection

confidential

Overwhelmed with isolated events

Orchestration & Scheduling Release & Deployment

CloudConfig Mgmt./ Provisioning

Next generation of Dynatrace AI

opening Dynatrace AI to external data

AIOps of the future is here!

Dynatrace AI leverages external data


Your extensions

3rd party solution

Dynatrace API

Your DevOps teams

Dynatrace Partners

Dynatrace Services

Beyond APMExtended Monitoring

confidential


openness: automate, integrate AI: answers & orchestration

confidential

40% customers applied API automation

confidential

ingest & map

tech / biz metrics

events (logs, deployments,

CD/CI, infrastructure)

opentraces*

OpenKit RUM*

OpenAgent SDK*

stacktraces

user actions, behavior

device

collaboration comments

…

manage

dashboards*

configurations

access/permissions

environments/deployments

problems

maintenance/schedules

…

action

alert (3rd party tools, UFO, …)

orchestration

Davis conversations

remediation/self-healing

business event

CMDB population

ServiceNow population

custom solutions/applications

(e.g. detect unused instances)

…

* planned for 2018

confidential

opennesswhy does it matter?

coverageentire cloud & app landscape

automationBusiness + IT + Dynatrace

applicationscustom solutions for IT & Biz

Config Mgmt. /Provisioning

Orchestration & Scheduling

Cloud / IaaS / PaaS

Release & Deployment

CI/CD/ITSM automation

SmartScape updating CMDBs

confidential

Orchestrate remediation & self healing

confidential

Davis is built on Dynatrace APIs

confidential

confidential

Business Automation

failed transaction trigger CRM system for remediation



technology: cloud

Alois ReitbauerChief Technology Strategist

Strategic Collaboration with Cloud Providers

Certified for Cloud-Native Monitoring

Defining the future of Cloud Native Monitoring

Cloud Foundry Foundation

Silver Member

CNCF Silver Member

Runs on your cloud

on demand

Infrastructure as a Service


Deeper support coming for

AWS Openstack VMWare Azure

Google

Cloud

Azure AWS

Dedicated Microsoft Azure Screen

Preview

Multi-cloud Visibility


Container as a Service


Docker Azure

Container ServiceMesosphere

DC/OS

AWS ECS

Industry leading container support



Platform as a Service


Kubernetes Cloud Foundry OpenShift ServiceFabric

Coming this year

Google

Container Engine

HerokuGoogle

App EnginePivotal

Container EngineAWS

Fargate

SAP CloudPlatform

The easiest way to monitor any platform

Cloud Foundry Full-Stack Dashboard

Preview




Function as a Service


AWS

Lambda

Azure

Functions

Coming later this year

Google

Cloud Functions

Pivotal

Function Service

Beta in

February

Lambda Insights without touching code

Deepest Visibility in the Industry



Cloud Services



Cloud Services

IoT gateways and middleware

Load balancers and other cloud

infrastructure services

Machine learning and AI APIs

Extend visibility into “cloud mechanics”

Example of X-Ray Supplementing Dynatrace Data

Preview



technology: cloud

organization: break silos

confidential

getting agile requires

breaking the silos

80% org & culture 20% technology

illustrating example breaking silos

sales

services

biz

sup

po

rt

dev silos

disjunct departmental goals

slow cross-dept. process

slow releases

disconnect user/service/product

competitive market

illustrating example: growth hacking squads break the silos

….sales

services

biz

support

dev

microservice1

biz outcome

app3

biz outcomebiz outcome

microservice2

biz outcome

app4

agile

rapid-releases

biz outcome oriented

automated

bigdata driven

BizDevOps



technology: cloud

organization: break silos culture: BizDevOps

Confidential, Dynatrace, LLC

http://dynatrace.github.io/ufodynatrace.com/ufobuy here @Perform 2018

safe productionaccess for dev

usage feedbackpride & responsibility

data-driven Dynatrace AI

auto-everythingspeed & agility

user behavior enables business

info. democracy fosters collaboration

confidential

noops & bizdevops changed product, quality and culture

releasesper year

production bugs reported by customers

awsinstances

daily deployments

7%

100%

26

2

450

5 0

500

2011 2017 2011 2017 2011 2017 2011 2017

confidential

Digital Experience Management (DEM)

Real-User Monitoring (RUM)

Real-User Monitoring

Synthetic Monitoring

API Monitoring

Session Replay

User-Experience Analytics

Behavioral Analytics

BizDevOps key enabler

Funnel analysis

Complaint resolution

Compliance

Applications: Fraud, CRM, …

confidential

confidential

Don’t think of us as just monitoring

confidential

confidential

CMDB

ITOMcontext? user behavior?

up-to-date? AI? discovery?

real-time topology?

effort?Hadoop/ELK

confidential

confidential

Dynatrace

as strategic

platform

confidential

Dynatrace

as strategic

platform

security

fraudcloud cost

biz actions…

orchestrationadapters

data-sources

converters

Thank you

#Perform2018

#Perform2018

#Perform2018

“Do something you haven’t done before. Get out of your comfort

zone.”

#Perform2018

Micro Adventures

“Can I be honest? It was hard using AppMon. But we’ve moved to Dynatrace, and it’s been easy. We’ve

seen a huge increase in adoption”

#Perform2018

Micro Adventures

“We are shifting to AWS which utilizes Lambda. We are going to look into shifting to Dynatrace”

#Perform2018

Micro Adventures

Dressing up as Aussie Won Kanobe….

#Perform2018

Dynatrace “Monitoring Redefined”

Dynatrace micro adventure to macro adventure

#Perform2018

But you have to go on this adventure…

#Perform2018

Let’s put code complexity into context

6M – Google Chrome 4.5M - Photoshop 6 5M – Mars Curiosity 14M - Boeing 787

#Perform2018

The Ford F150

150M Lines of Code

#Perform2018

IoT introduces a whole new world of complexity

#Perform2018

Micro Adventures start with you taking a step

bernd alois reitbauer greifeneder chief technology ......real-user monitoring (rum) real-user...

Documents