2011 Technology Conference & Expo

SharePoint:The good, the bad, and the

ugly

12/7/11 3:15PMHub Tag: #Tech11 LS2

John Stover

Agenda

•What is SharePoint?•How is it being used today?•Plan for success• Ensure failure•Discussion

What isSharePoint?

What is SharePoint?

This is still a question I get asked when out visiting customers… It’s kind of magical in a certain way. It’s a really special kind of product… It’s kind of like an operating system…

- Steve Ballmer, CEO, Microsoft

[SharePoint is] a general purpose infrastructure that connects people to people and people to information.

- Steve Ballmer, CEO, Microsoft

SharePointToday

SharePoint in Associations

What is the# 1

Critical Success Factor?

Do Not Implement SharePoint

SharePoint is easy

• Easy to install• Easy to use• Easy to configure• It’s in the cloud

Value

Technology provides no benefits on its own;

it is the application of technology

to business opportunities

that produces ROI.

Definespecific solutions

withspecific objectives

Understand your Objectives

Objectives should support mission

Direct or Indirect

Find a balance.

Beware paralysis by analysis.

Bad Requirement

REQ 301.1: The system's capacities shall meet or exceed minimum system capacity requirements set forth in REQ 290.45 of this title (relating to Minimum System Capacity)

Three C’s

•Capture•Clarify•Confirm

Don’t just Showcase Features

More Bad Requirements

• Support multiple languages• Provide workflows• Provide distributed content

authoring• Provide robust security• Include Social• Must Be Mobile

Better Requirements

• Provide a Project Calendar with high-level deadlines and deliverables

• Visually display task assignments and deadlines

• Email alerts of major document revisions to executive team

What environment do I need?

Workload

Data

Reliability

Technical Planning

1. Support2. Downtime3. Capacity4. Availability5. Disaster

Calculate Workload?

• Average daily RPS (Requests Per Second)

• Average RPS at peak time• Number of unique users per day• Average daily concurrent users• Peak concurrent users at peak time• Total number of requests per day• Expected workload distribution• Web Browser - Search Crawl• Web Browser - General Collaboration

Interaction

• Web Browser - Social Interaction• Web Browser - General Interaction• Web Browser - Office Web Apps• Office Clients• OneNote Client• SharePoint Workspace• Outlook RSS Sync• Outlook Social Connector• Other interactions(Custom

Applications/Web services)

Audience Considerations

• Staff Only – Internal• Staff Only – Remote Access• Partners Customers Members• Internet Sites• Hybrid? Staff, Members, Customers, and

Anonymous Users?• Browser Types? • Mobile?

Performance and Reliability

• Availability? –99.9%, 99.99%, 99.999%

• Responsiveness? –3 seconds?

• Resource Utilization? –CPU and Available Memory

Two Tier

Web&

Apps

SQL

SharePoint can run on a Single Server

Virtual or Physical

SQL Server performance tests indicate that the same throughput (compared to a physical server) can be achieved in a guest virtual machine at a cost of slightly increased CPU usage

- Plan Virtual Architectures, Microsoft TechNet

Do Not Host

Simple Plan for Success

PilotTestOptimize

Staffing

Roles?

• End User• Site Owner• Site Collection Administrator• Help Desk• Farm Administrator• Evangelist• Developer• Architect

Training&

Mentoring

Typical Training

A significant volume of information is transmitted from one to many in a short time with limited opportunity to apply and limited personalization.

Contextual Solution-Based Training

• Skill-Building• Just in Time• Personalized• Based on YOUR solution• Accessible when you need it

Mentoring

•Understand Capabilities•Knowledge vs skills• Share information •Broader perspective

Ongoing Issues

General Recommendations

Build a coordination team with

cross-functional representatives

Governance:Who can dowhat where?

SharePoint canstart simple…

and can turn into an enterprise project.

If you still need ideas to FAIL

• Don’t Use Roles• Don’t Use SharePoint Security

Groups• Make Everyone an Owner• Don’t Test. Better yet, rely on others

to test.• Migrate EVERYTHING

Even more ways to FAIL!

• Duplicate Content• Ignore Content Types• Ignore Metadata• Don’t use Templates• SharePoint exists in a vacuum

Thoughts?

Contact Information

John Stover

CEO and Principal Consultant, Invenio

john@invenio-partners.com

540-686-1686Invenio-Partners.com