success through people

Delivering success through people

Delivering success through people

For knowledge intensive companies success is about attracting and retaining the right mix of both clients and employees.

It is essential that everyone understands how to get the balance right if the

business is to build short-term profit and long-term value.

Copyright © 1994-2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.

Powerful forces have been at work reshaping the business landscape as new levels of connectivity and working methods have changed the way that we perceive and do business forever.

•We have come a long way from the days when •Henry Ford was able to say –

• “You can have any colour as long as it’s black”.

The world has been changing


New thinking and behaviour will be needed to succeed in the future

• But most management models used today have been

inherited from this manufacturing tradition.

• Unfortunately these models which have determined

business thinking for decades are no longer applicable.

• In the Knowledge and Service sectors value is now created

through the successful management of intellectual

capital (Intangibles).

The balance has shifted


Your Company

Customer Market

Competing Companies

Personnel Market

Competing in two markets

Knowledge intensive companies have to compete successfully in two markets - for customers and

for people.

So their customer brand and their employer brand must be aligned with one another and with their strategy if they are to successfully create both short term profits and long-term value.


How can you prepare in a constantly changing world?

• When your greatest assets go home every night

• When competition can come from anywhere

• When the requirement for transparency increases

• When geographic distances are shrinking

• When knowledge is more important than ever

There are no right answers…

But you can practice decision making and rehearse the future to improve your chances of success.


Who is this workshop for?

Organizations that depend on the knowledge and skills of their employees to create value.

Some suggested users are anyone

involved in strategic decisions and

talent management such as:

– Senior and middle managers

– Strategic planning teams

– Experienced project managers

– Consultants in knowledge companies

– HR personnel


What are the key concepts?

• Building shareholder value

• Attract and retain the right employees

• Attract and retain the right customers

• Capacity utilization

• Growth of tangible and intangible assets

• Develop offers, tools and processes for efficient delivery

• Talent Management

• Short term profit vs. long-term value

• Monitoring balance sheets and KPIs

• Organizational culture

• Brand image and reputation


Roles & responsibilities?

HR & Development

• Develop people and processes

• Recruitment

• Tracking competence development

• Tracking changes in knowhow

• Corporate intelligence (employees)

Planning & Delivery

• Team management

• Resource use

• Handling challenging projects (clogs)

• Resource planning

• CHECKLIST – Running the year, each period

Marketing & Sales

• Seeking customers

• Following up customer expectations

• Tracking changes in image

• Invoicing and Payments – in Sales log

• Corporate intelligence (customers)

Finance & Control

• Profit & loss statement

• Tracking cash flow and profitability

• Loans and bank contacts

• CHECKLIST – At the end of the year


The workshop at a glance – the flow

• Opening – setting the scene

– Your own organization• What are you up against?

• What are the key issues?

• Business Simulation

– Seven simulation years• 4-6 companies compete for the same customers and employees

• Debrief – discuss business themes and capture the lessons learned

• Next steps – the way forward

– Back to your own world• What are the potential areas for improvement?

• What could be done to tap into them?

Your Company

Customer Market

Competing Companies

Personnel Market


Benefits - What the business gains

• A common frame of reference is created –a shared model of how your business works

• People explore and discover the key value drivers –the main levers and their relative impact

• People identify the potentials for improvements –and have the desire to make a difference

Creating alignment around shared priorities –with a common understanding of the way forward


Contact:

Steve Hemmings

+44(0)7768 158576

[email protected]

Centrepiece is a Celemi Partner

www.celemi.com

For more information

“Knowing what you want to

achieve is one thing…

…knowing which buttons to

push is quite another.”
