SUCCESS THROUGH PEOPLE

Presented by James Taylor and James Lawson@macs_jamest @macs_jameslHR

Who are we?

AGENDA SUCCESS THROUGH PEOPLE - THE THEORY

EngagementCulture

THE PRACTICE – MACILDOWIE JOURNEYOur Times 100 journey Moving on and into the future

GENERATION ‘Y’ (82-93) – MindsetWellbeing

THE THEORY

RIGHT PEOPLE – DEFINES CULTURE

GOOD TO GREATIn fact, leaders of companies that go from good to great start not with “where” but with “who.” They start by getting the right people on the bus, the wrong people off the bus, and the right people in the right seats. And they stick with that discipline—first the people, then the direction—no matter how dire the circumstances

Why is culture important?Studies have shown again and again that there may be no more critical source of business success or failure than a company’s culture – it trumps strategy and leadership. “Culture eats strategy for breakfast” Peter DruckerWho joins a business with a poor culture?People don’t leave a business – they leave poor leadershipLeadership defines culture

Culture

IN SHORT…

THE PRACTICE

1997

Lifestyle business Unbelievably good fun, togetherness Family Customer Our business plan

1997 – 2004 (Lifestyle Years)We have a strategic plan - It’s called “DOING THINGS”MD of own desk…CommercialityShort term lossLong term gain

But then we got an itch!

2005 – Florida!

The 2005 Plan – Growth Macs

16                     

2005 Business Plan

Maintain a great atmosphere to work in, ensuring that as we grow we don’t lose the culture and ethos of the business that has served us so well to date. Grow our HR Division by 3 Consultants Increase revenue by 20% Build formal internal Talent Pool programme Be seen as the best place to work in the East Midlands WOW CUSTOMERS!

IT WORKED…

2005 - 2007We developed our Talent Pool ProgrammeWe gave one person, entire responsibility for recruiting talent into the business.Between 2005-2007 we recruited all 3 of our current Associate Directors.We got even more passionate about our customers and “going the extra mile”.We were acquired…

The day before…

2008 – 2012 – New Macs

November 2008 - The New Bus

People Strategy Recession Engage Retain Develop our own

People Strategy Recession

Our business changed overnight Revenues halvedRedundancies madeThe fundamentals of the role (management and consultant) changed overnight

EngageExpectations, perception, communicationFreedom within defined territoriesAnxiety, confidence and positivitywww.jameslawsonblog.wordpress.com

People Strategy Retain

360 feedback and engagement scoringGreat Ideas!Use of psychometrics Communication. Weekly and Quarterly Their part in our future success. Aim for the Moon with realistic goals to get there! Innovation. Social is the present NOT the futureOur blog. Our brand. Our leaders brand.

Develop our ownCommitment to their future. It works both ways. It is a reality. We were true to our word and honest with everyone

High Growth - Recession

We were brave enough to…

Ask our staff what they thought of us Ask our customers what they thought of us Grow headcount Start new divisions Innovate

COUNTER INTUITIVE

LinkedIn – how to recruit for freeSocial Media – how to “sell more stuff”

The Results

2009 – 19th in T100 y/o/y Revenue Growth Started 2 New Divisions 2011 Record EBIT 2012 Record EBIT

2012 – 7th in the Times 100

• Sunday Times 100 Best Companies doesn’t measure a National Average, it measures those companies who are brave enough to participate. And that means those brave enough to find out what their people say about them

2013 – 2018 – Moving On

Built Leadership Team

Work in progress…Give individuals spaceAllow mistakesAcknowledge that your success is based upon success of your team70/20/10 model for trainingConstructive criticism cultureLeaders act as they MUST not as they FEEL

Continuous Improvement

In order to remain relevant in digital ageSpeed of change internally has to be faster than externally:“If the rate of change inside an organisation is less than the rate of change outside the end is nigh” - Jack WelchHuman beings do not like changeLeadership mantra =

For things to change first I must changeyou can’t do it all yourself in a high growth businesshire “leadership potential”

ACHIEVING SUCCESS THROUGH PEOPLE – The East Mids Market

The Buzz WordsEmployer brand – attract the bestEngage – give your people a voice, create collaborative culture, gung-ho!Retain – people leave a Manager, not a company!Develop (L&D recruitment on the up)Train skills, hire behaviours

Generation ‘Y’

Fun today, work tomorrow… really? Rule book out of the window Recruit soft skills rather than hard skills Recruit ‘winning mindset’ – Hired listeners! Visible development programme Communicate/communicate/communicate

Our Advice - Listen & act

A Macs example - WellbeingOur guys have worked really hardWhilst we’ve developed our Customer Value PropositionWhich means that they/we have a huge advantageWe can’t work harderEmployee wellbeing is our latest thing = stay fit, healthy, work smarter, clear brain, more efficientUltimately, another reason to work for Macs!We don’t just say we care – we show it…

Quick Survey & Q&A

QUICK SURVEY – BIGGEST PEOPLE CHALLENGES IN THE ROOM?

Leadership potentialDevelopmentAttraction/RecruitmentEngagement/Retention