student success with starfish

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  • S t u d e n t S u c c e s s w i t h S t a r f i s h

    Benjamin SteinHobsons Plc

    London, UK | 24 February 2016

  • A holistic approach to student success

    Student success and engagement with Starfish

    Q&A

    The approach

    The context

    Students at the centre

  • Converging factors driving student engagement

    Retention = sustainabilityInstitution finances are reliant on student tuition fees for continued operation

    Policy shiftsAt a minimum, the TEF will boost the importance of retention and satisfaction

    Changing enrolment patternsIncreased access means more students need more and more varied support

    Student expectationsEngagement must occur through various channels to reach busy students

    Perception of valueThe debate continues about the consumerisation of higher ed

    The shift toward student-centricity

  • Closer to home

    0 1 2 3 4 5 6 7 8

    Insufficient tech resources

    Too many tech resources

    No student buy-in

    Lack of executive support

    Insufficient financial resources

    No academic buy-in

    Not knowing what works

    Poor cross-dept coord

    Data silos

    Cultural barriers

    Importance

    Importance

    Others receiving votes

    OFFA-relevance Complex IT systems

    and processes UKVI demands (2) Personalised support

    for students Entry levels of

    students Lack of agreement on

    what the goal is

  • Findings from the Bill and Melinda Gates Foundation

    5

    1

    2

    3

    4 Academic faculty and professional services must work together for student success

    Measure effectiveness and scale what works

    Students own their own success

    Change management and the proper culture are critical to any student success initiative

    Students fail to succeed for a complicated combination of academic, financial, motivational and other reasons

    Lessons of success

  • Findings from the Bill and Melinda Gates Foundation

    5

    1

    2

    3Academic faculty and professional services must work together for student success

    Measure effectiveness and scale what works

    Students own their own success

    Change management and the proper culture are critical to any student success initiative

    Students fail to succeed for a complicated combination of academic, financial, motivational and other reasons

    Lessons of success

    4

  • What works?

    Make the HE experience relevant to students goals.

    Develop identity as successful HE learners

    Nurture engagement with peers, tutors and staff

    The Starfish Student Success Partnership

    Academic study supports this approach

  • Draw on the experience and skills of 300+ partner institutions

    A community of practice

  • Starfish in context

  • Data-driven, action-oriented

  • At the end of the day, even the best system and the best data depend on people to translate them into actions and behaviors that can influence student retention and completion.

    simply knowing who is at risk and why is not enough...if you dont have an action strategy that goes with the predictions, knowing who is at risk is almost a liability.

    Melinda Mechur Karp, Senior Research Associate at Community College Research Center

    Inside Higher Ed, 13 Jan 2014

    Ellen D. Wagner, Chief Research and Strategy Officer, PAR Framework. Moving the Needle on Predictive Analytics, ACE

    May 2015

    Correctly balancing analysis and interventionMoving past analysis paralysis

  • The Starfish approach

  • A holistic picture of every student Intelligent data integration

    VLE Starfish OthersSRS

  • Put students at the centreA digital hub connects dozens of success factors

  • Match intervention to riskQuickly determine who needs help and take action

  • Show next steps and resourcesOffer specific tasks that connect to other providers

  • Give students a voiceLet students initiate their own help-seeking

  • Remove obstacles between students and supportLet students know when and where they can have your undivided attention

  • Connect, record and share appropriatelyOnline appointments synched with your external calendar

  • Capture academic feedback without disruptionHarness critical academic relationships

  • Next steps

  • Help us shape the Starfish UK community

    Seeking UK foundation partners

    Every student matters

    Lead in advance of TEF

    Identify resource gaps

    Immediate impact

    300+ institutions, 2 in the UK:

    seeking 4-6 pilot institutions

    Gather a quorum of diverse

    institutions to shape

    Contribute to best practice in

    student engagement and

    success

    Guide roadmap

    Starfish pilot project

    Establish infrastructure

    Build on success

    Act while analysing

    Create culture change

    Generate early wins

    Focus on adoption

    Modular approach

    Measure outcomes

  • Questions?

    benjamin.stein@hobsons.com

    0207 250 6619

  • What are your current student-centered priorities at the institutional level?

    What resources and initiatives have you invested in to address those priorities? Which are the most successful?

    What are the biggest obstacles to meeting your goals for student success?

    How do you currently identify disengaged students (or staff)? How do you get them back on track?

    1

    2

    3

    4

    Key questions to consider

    NSS, TEF, league rank, employability

    People/teams, physical spaces, technology resources

    People/teams, physical spaces, technology resources

    Early warning/alert system, referrals, self-identifiers

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