student assinment

7/31/2019 Student Assinment

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INTRODUCTION:-

What is OPD?

A hospital department where patients receive diagnoses and/or treatment but donot stay overnight.

Out Patient Department (OPD) Services is one of the important aspects of

Hospital Administration. OPD services otherwise called as Ambulatory Care

Services. It is a shop window for patients, like window-shopping in a super

market where articles are laid down to chose and pick. OPD is the mirror of the

hospital, which reflects the functioning of the hospital being the first point of

contact between the patient and the hospital staff .Patients visit the OPD for

various purposes, like consultation, day care treatment, investigation, referral,

admission and post discharge follow up. Not only for treatment but also for

preventing and promotive services like, health check up, Immunization, Physio-therapy and so on.

The Ambulatory Care Services is gaining popularity and is in demand due to

"Day Care Services" and patient need not stay at hospital. This is helping both

the patient and hospital as patient remains at house near the relatives and the

hospital is benefited by less demand on hospital beds there by reducing cost onin patients. Therefore, providing the best OPD Services is one of the primary

goals of Hospital Administrator.

OUT PATIENT DEPARTMENT IN NIMS HOSPITAL

In NIMS hospital outpatient department (OPD) is situated at the basement of

hospital. The infrastructure of OPD is based on modern methods in many

aspects. In NIMS hospital OPD is divided into different functional departmentssuch as department of surgery, department of orthopaedics, department of

obstetrics gynaecology, department of paediatrics etc. Departmentization of

OPD helps to reduce the crowd in OPD and reduce time. It is more convenientfor patient to get the treatment in their concern department of OPD.


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OPD Timing

9am to 4pm

DEPARTMENT OF ORTHOPEDIC

In OPD of orthopaedic there are two staff nurses and one nursing assistant and

five units which are:-

UNIT-1

Dr. Nirmal jain (Professor & head)

Dr. C.S Ajmani (associate professor)

Dr. Shiv K. Goyal (assistance professor)

UNIT-2

Dr. Harish Chandra (professor)

Dr. Mukesh tiwari (associate professor)

Dr. Ashok K.Sharma (assistance professor)

UNIT-3

Dr. Satish Chand Sahu (professor)

Dr. Sumeet Sihghal (associate professor)

Dr. Abhay S.Jain (assistance professor)

UNIT-4

Dr. C.S Sharma (professor)Dr. Rajesh Kanoji (associate professor)

Dr. Rajiev Siwach (assistance professor)

UNIT-5

Dr. Amit Singhal (associate professor)

Dr. Ashish Sharma (associate professor)Dr. Aseem Kumar (assistance professor)

Dr. S.S.Soni (assistance professor)

Department of Surgery has following special clinics:-

1) Monday- Low back pain & spine clinic2) 2 Monday- Sports injury clinic3) 3 Monday- Arthritis clinic4) 4 Monday- Fracture clinic5) Wednesday- Deformity clinic


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Research Methodology

Research Methodology and design

Introduction

Under this section the chapter will show the methods and techniques that will

be used to collect and analyze data during research. The research to be carried

out is on enhancing effective inventory management in APEX hospital. Areas to

be touched on include research design, target population, types of data,

sources of data, tools to be used to collect data and the sampling design to be

used.

Research Methodology:-

A Research Methodology defines the purpose of the research, how it proceeds,

how to measure progress and what constitute success with respect to the

objectives determined for carrying out the research study.

Research design:-

The research design is descriptive in nature. It is based on data collected through

structured questionnaire from the respondent.

Target Population:-

The study targets the patients of OPD in NIMS hospital Primary data will be

collected through questionnaires which will be the main source of data and

SAMPLING DESIGN:-

Sampling is the process of obtaining about an entire population by examiningonly a part of it. Sampling plans calls for three decisions.

a) Sample unitb) Sample sizec) Sampling procedure

The design to be adopted for the study will be based on convenient sampling.

The population for the study will consist of employees in the APEX hospital.


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SAMPLE UNIT

NIMS HOSPITAL

SAMPLE SIZE:- 7

SAMPLINGPROCEDURE:-For the study, respondent were selected on the

basis of random sampling.

SOURCE OF THE DATA:-The study requires both primary and secondary data.

PRIMARY SOURCE:-

QuestionnairesSECONDARY SOURCE:-

Indirect observation Library and research work Internet, web pages and blogs Articles Books

Secondary data will be used to analyze the primary data in light of real world

situations.

ANALYSIS OF THE DATA:-

The primary data will be analyzed with the help of statistical tools and

techniques.

DATA PRESENATION TOOLS USED:-

Primary data was collected through the questionnaire by distributingquestionnaires; questionnaires with both close ended and open ended

questions have been used as sample respondents. The facts are presented in

the form of pie- charts and bars.

LIMITATIONS OF STUDY:-

The study is confined to NIMS hospital, jaipur only. The study was conducted on the assumptions that the information is

given by respondent.


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Sample size is restricted to 9 respondents. Time constraints.

Data Analysis & Interpretation:-

1. Satisfaction with the treatment of doctors.a) Satisfied b) dissatisfied c) undecided

Interpretation:-

Figure shows that 86% patients were satisfied with the treatment of

doctors while 14% patients were undecided.

2. Satisfaction with the environment of hospital.a) Agree b) disagree c) somewhat agree

Satisfied

86%

Dissatisfie

d

0%Undecided

14%

Agree

100%

Disagree

0%Somewhat

0%


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5. Time waited by the patient to be seen by doctor.a) Satisfied b) dissatisfied c) undecided

Interpretation:-

Figure shows that 100% patients were satisfied with the time waited by

the patient to be seen by doctor.

6. General interest taken by the doctor in the patient as a person.a) Yes b) no c) little bit

Interpretation:-

Figure shows that general interest taken by the doctor in the patient as a

person 86% patient satisfied and 14% patient little bit.

satisfied

100%

dissatisfied

0%

undecided0%

yes

86%

no

0%

little bit

14%


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7. Doubts about the ability of the doctors.a) Yes b) no c) little bit

Interpretation:-

Figure shows that 100% patients were satisfied with the doubts about the

ability of the doctors.

8. More attention to privacy while receiving medical care.a) Yes b) no c) little bit

Interpretation:-

Figure shows that more attention to privacy while receiving medical care

86% patients satisfied and 14% patients little bit.

yes

0%

no

100%

little bit

0%

yes

86%

no

0%

little bit14%


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9. Thoroughness in treatment and examination.a) Yes b) no c) little bit

Interpretation:-

Figure shows that 100% patients were satisfied with the thoroughness in

treatment and examination.

10.Do doctors listen carefully to what patients say?a) Yes b) no c) sometime

Interpretation:-

Figure shows that doctors listen carefully to what patients 86% patientssay yes and 14% patients say sometime.

yes

100%

no0%

little bit0%

yes

86%

no

0%

sometime

s

14%


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11.Do doctors ignore what patients tell them?a) Yes b) no c) sometime

Interpretation:-

Figure shows that doctors ignore what patients tell 86% patients say yes

and 14% patients say sometime.

12.Admission to this hospital without any trouble.a) Yes b) no

Interpretation:-

Figure shows that admission to this hospital without any trouble 86%

patients say yes and 14% patient say no.

Yes

86%

No

0%

Sometime

14%

yes

86%

no

14%


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13.Easy access to medical specialists in the hospital.a) Yes b) no c) more or less

Interpretation:-

Figure shows that easy access to medical specialists in the hospital 43%

patients say yes, 28% patients day no and 29% patients say more or less.

14.Satisfaction with the nursing care in the hospitals.a) Yes b) no c) more or less

Interpretation:-

Figure shows that satisfaction with the nursing care in the hospitals 64%

patients say yes, 25% patients say no and 11% patient say more or less.

yes

43%

no

28%

more

or less

29%

yes

64%

no

25%

more or

less

11%


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15.Nurses in the hospital are discourteous.a) Yes b) no c) more or less

Interpretation:-

Figure shows that nurses in the hospital are discourteous 86% patient say

yes and 14% patient say no.

16.Satisfaction with the services provided in the OPD.a)Yes b) no c) little bit

Interpretation:-

Figure shows that 100% patients were satisfied with the satisfaction with

the services provided in the OPD.

yes

86%

no

14%

more or less

0%

yes

100%

no

0%

little bit

0%


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17.Amount of time patient had to wait long before having X-rays performed.a) Satisfied b) dissatisfied c) undecided

Interpretation:-

Figure shows that 100% patients were satisfied with the amount of the

patient had to long before having X-rays performed.

18.Satisfaction with the general cleanliness of the hospital.a) Yes b) no c) not at all

Interpretation:-

Figure shows that Satisfaction with the general cleanliness of the hospital

57% patient say yes, 29% patient say no and 14% patient say not at all.

satisfied

100%

dissatisfied

0%

undecided

0%

yes

57%

no

29%

not at all

14%


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19.Maintenance of toilets in the hospital.a) Yes b) no c) adequate

Interpretation:-

Figure shows that 100% patients were dissatisfied with the Maintenance

of toilets in the hospital.

20.Satisfaction with the hospital food.a) Satisfied b) dissatisfied c) undecided

Interpretation:-

Figure shows that satisfaction with the hospital food 14% patient

satisfied, 72% patient dissatisfied and 14% patient undecided.

yes

0%

no

100%

not at all

0%

satisfied

14%

dissatisfied

72%

undecided

14%


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Findings& inferences:-

86% patients were satisfied with the treatments of doctors inOPD of orthopaedics.

Patients were satisfied with the environment of the hospital andthe amount paid by the patients on the medical aid.

Patients have no doubt on the treatments of the doctors and86%take interest in the patients as a person in OPD of orthopaedics.

64% patients were satisfied with the care of nursing staff and86% patients expressed that nursing staff are discourteous in

OPD of orthopaedics.

43% patients got easy asses to the medical specialists.Patients got easy admission in the hospital and they were

satisfied with the services in the OPD.

Patients expressed that doctors do not ignore what the patientssays and listen carefully to the patients.

57% patients were satisfied with the general cleanness of thehospital.

Patients were satisfied whit the time waited for the X- ray andthoroughness in the treatments

Patients were dissatisfied with the maintaining of the toilets inthe hospital .

72% patients were dissatisfied with the food of the hospital.


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Conclusions:-

NIMS hospital provides good services at the reasonable prise inthe OPD.

NIMS hospital provides clean environment in the hospital.In NIMS hospital doctors are providing good services in theOPD.

NIMS hospital reduces the waiting time of the patients in theOPD.

Patients were not satisfied with the nursing staff of the OPD( inorthopaedics department)

Patients were not satisfied with the toilet maintains and foodservices of the hospital.

Recommendations:-

NIMS hospital should improve the maintenance of the toilet inthe OPD.

NIMS hospital should provide training to the nursing staffs ofOPD.NIMS hospital should improve the quality of food in hospital.NIMS hospital should improve the general cleanness in the

OPD.

NIMS hospital should provide easy access of the patients forspecialists in OPD.

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