streamline and automate your it value chain - itsmf.sk it4it to manage the digital enterprise...
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Using IT4IT to manage the Digital Enterprise
Streamline and Automate your IT Value Chain
Rob Akershoek, Chair of the IT4IT ForumFebruary 2017
Manage the Disruption or be Disrupted…
TRANSFORM TO A
LEAN AND AGILE
IT FUNCTION
ENABLE DIGITAL ENTERPRISE LEVERAGE NEW TECHNOLOGIES
INCREASING DEMAND ON ITUSE NEW IT MANAGEMENT
PARADIGMS
Agile development
Continuous Delivery
DevOps
Bi-Model / Multi-speed IT
Infrastructure as code
Self service
Service Broker
Deliver faster
Lower cost
Flexibility to adapt to change
Control risks, compliance and security issues
Reduce technology debt
Improve transparency
Innovate the business and
enable new business models
Boost customer experience
Automate business processes
Provide business insight
Rationalize IT portfolio
NEW IT OPERATING
MODEL
Cloud (Hybrid Cloud)
Internet of Things
Mobile
Big data
Software defined…
SOA and Micro-services
API economy
Value
I T 4 I T
THE FOLLOWING PRESENTATION HAS BEEN APPROVED FOR
APPROPRIATE IT MANAGEMENT SPECIALISTS
EXPLICIT CONTENT, TOO MANY SLIDES, INTIMIDATING, CONTRONTING REALITY, SCARY,
MAKES YOU FEEL UNCOMFORTABLE
REQUIRES ACCOMPANYING PARENT OR
WELL TRAINED
IT MANAGEMENT SPECIALIST
WARNING
SPOILER ALERTWhat is IT4IT?
The IT4IT standard from The Open Group (IT for the IT function)
provides a reference model defining how to
manage and run a modern IT function
Enabling flow across the entire IT value chain (with focus om
information systems and data needed to manage IT)
IT4IT is used in combination with other practices such as ITIL and SCRUM
A new IT Supply Chain…
Internal IT
organization
Software as a Service
Cloud Services
Consumerisation
Bring Your Own (BYO) / Do IT yourself DIY)
The risk to IT is that IT will be circumvented!
The risk to the Business is that IT will be circumvented!
Web Shop
Hosting &
Storage
End-user
computing
Business
Intelligence
Document
management
…
Collaboration &
Communication
CRM
Financial
servicesERP
System
Storage
Cloud
Services
Telecom &
Network
IT Service Portfolio
Business Unit
IT needs to transform to a Service Broker and Integrator
Business
End-to-end Automation
Consumption& CostControl
IT Governance
IT ServicePortfolio &Catalogue
Service Brokering
Identity & Access
Management
Service IntegrationMobile Apps
PAAS
End-user
computing
Big Data &
Analytics
…
Bring your
own device
Document
Management
Collaboration &
Communication
ERP
CRM
IAAS
…
SAAS
(Many)
Telecom &
Network
Service Broker &
Integrator
Increasing number of vendors
Business Unit
Manage the multi-vendor IT eco-system
Orchestrate the delivery and management of IT services across the increasing number of vendors in the IT-ecosystem such as SAAS, PAAS, IAAS, etc.
Collaborate and integrate with external service providers using standard APIs (reduce manual effort)
Improve transparency and traceability across teams and vendors (e.g. risks, costs, performance, etc.)
8
IT Service Broker & Integrator
Business & Customers
IAAS
PAAS
SAAS
(many)
• Increasing number of service providers
Internal
Data
Center(s)
Traditional
hosting
towers (X)
SAAS
(many)SAAS
(Many)
Traditional
hosting
towers (X)
…
MS Azure
Service portfolio
Everything is becoming smart…
Smart Home
Smart Car
Smart City
But how smart is your IT organization?
Measure everything…Everything connected…
Some people think IT Management is pretty mature...
MODERN IT MANAGEMENT?
But in reality it looks more like an old factory with lots of manual work…
What Bond gadgets do you use across the entire pipeline
from ‘Idea’ to ‘Market’?
100+
Enterprise
Architecture
Backlog Management
(Agile / SCRUM tools)
Source code
repository
Infrastructure
provisioning &
orchestration
Release &
Deployment
Automation
Service
Reporting
CMDB
Collaboration &
Communication
Tools
Test
Automation
Spreadsheets
++++
Service &
Application
Portfolio
Build &
Continuous
Integration Tools
IT Service Management
system (for incidents,
problems, changes, …)
Service Monitoring
& Event
Management
Code
analytics
Security
Monitoring
Log
analytics
Self
Service
Portal
Project
Portfolio
Management
IT Risk
Management
IT Cost
Management
Security
Testing
Discovery Contract &
License
Management
What Bond gadgets do you need to manage the entire
service life cycle?
100+
Rob Akershoek
> 20 IT processes> 150 IT management tools> 100 interfaces
Complexity of the IT management landscape…
Many fragmented processes, tools and lots of data
Business owner
Service / Product owner
Portfolio Manager
IT Security / Risk analyst
Enterprise Architect
Business analyst
Agile Team
(developer, tester, …)
…
Cloud Automation Engineer
Business user
Release manager
IT Financial Manager
Supplier & Contract
Manager
In the past we got away with it… but not any longer
FUTURE
IT
ORG
SMALL,
LEAN/AGILE,
AUTOMATED
& TRANSPARANT
The current IT organization is stretched
beyond it limits…
How do we get insight from the ever increasing amount of IT data such as logs, monitoring data, configuration data, etc.
CMDB(s)
DiscoveryCMDB
Application & system Logs
Test logs Monitoring data & events
IT costs
Availability & Performance data
IT initiatives/ Portfolio Epics
Product Backlog
IT value chain
Incident & problem
Change & Release
Service portfolio Builds
End-to-end Traceability & Insight
Contracts & License
EA repository Service
catalogue
Service Requests
Epics / User Stories
IT risks
APIregister
Defects
Enough data…but no insight
Sourcecode
Cloud consumption
Vulnerabilities
Security events
You need to be 007 to find the right information…
ContinuityPlans
The IT4IT Standard from The Open Group
REFERENCE ARCHITECTURE
PLAN DELIVERBUILD RUN
Strategyto Portfolio
(S2P)
Requirementto Deploy
(R2D)
Request to Fulfill
(R2F)
Detectto Correct
(D2C)
Governance, Risk and Compliance
Sourcing & Vendor
Finance & Assets
Resource & Project
Intelligence & Reporting
Automate the entire IT function - enable Insight and Transparency
IT4IT standard from the Open GroupWhat is IT4IT?
The standard defining the capabilities and information you need to manage IT throughout
the entire service life cycle to ensure value delivery for the business.
Strategy to Portfolio
Drive IT portfolio to
business innovation
Requirement to Deploy
Build what the business
wants, when it wants it
Request to Fulfill
Catalog, fulfill, &
manage service usage
Detect to Correct
Anticipate & resolve
production issues
IT Value Chain
The Open Group
A global consortium that enables
the achievement of business
objectives through the
development of open, vendor-
neutral IT standards and
certifications
More than 500 member
organizations: a diverse
membership that spans all sectors
of the IT community — customers,
systems and solutions suppliers,
tool vendors, integrators, as well
as academics and researchers
UNIX®
Make IT Flow…Focus on the bigger picture
Detect to Correct
(D2C)
Requirement to Deploy
(R2D)
Strategy to Portfolio
(S2P)
Request to Fulfill
(R2F)
SUPPORT
Service Portal / Dashboard
Product Backlog
Design
Deploy / Release
Q
Code
Build
Service request
Change
Service catalogue
Q Q
Run Book
Event
Problem
Service Monitor
IncidentQ
QPortfolio Backlog
Enterprise Architecture
Service / ProductPortfolio
Q
Idea / Demand
IT Governance, Risk & Compliance
IT Financial Management
Security Management
Configuration & Asset
Vendor & Contract
Q Q
Test
Defect
Q
Make IT Flow…
Focus on value, enabling flow, automate, optimize communication & collaboration across teams, create transparency and traceability, …
Continuous feedback loops
IT4IT™ Reference Architecture
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
PolicyRequire-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Build
Package
Build Package
Component
Service
Release
Blueprint
IT4IT Reference Architecture L1 V.2.0Functional
Component
Lifecycle
Data Object
Relationship
Service
Model
Backbone
Data Object
Essential Data and Relationships
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Service
Archite-
cture
PolicyRequire-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Shopping
Cart
Service
Contract
Actual
Service
CIs
Build
Package
Service
Release
Blueprint
IT4IT Reference Architecture L1 V.2.0
Typical reaction of IT executives on IT4IT?
Too big and complex – you cannot boil the ocean
No budget to do this!
We don’t have a greenfield, I have an IT shop to run
I am already doing this / working on it…
I don’t have time for this, we are too busy!
“with this you should be able to boost digital experience”
So what are you doing to improve your IT function?
Service Portal
Scrum &Agile project
delivery(enable agile
teams)
Application Performance
Monitoring (APM)
Continuous DeliveryPipeline
Software Asset Management
CIO Dashboard
Log analytics
Security monitoring e.g. cyber defense
Test automation
Application release automation
Cloud infrastructure provisioning
IT cost transparency
CMDB improvement e.g. discovery
Project Portfolio
ManagementIdea
funnel & roadmaps
Service portfolio & catalogue
Identity & Access
Management
DevOps Knowledge base
Predictive analytics
So you are doing all this? And you say you don’t have time or budget for IT4IT?
Business Continuity
Traditional IT…no optimization across the entire pipeline
IT Value Chain
Idea PlanCode &
BuildTest Deploy
Operate &
Monitor
Inability to analyze and
manage demands and opportunities
(funnel)
Long lead times
LengthyApproval process
Incorrectly prioritized projects /
epics & investments
No insight in consumption
& cost
No traceability
Lacking monitoring & automated
response
Manual activities to
deploy releases CMDB not
up to date
Manual and reactive activities
Inadequate test data /Long lead time for testing
No service portfolio backlog
Lot of rework / defects No self
service
IT4IT optimizes the IT value chain… IT Value Chain: Deliver faster, lower cost and risks, improved quality
Idea PlanCode &
BuildTest Deploy
Operate &
Monitor
The focus is on
streaming and
automating activities
across the IT value
chain, leveraging
practices such as
DevOps, Agile and
Continuous Delivery,
1. People transformationRe-distributing responsibilities across the life cycle and building a culture of collaboration
2. Process transformationIntroducing new way of working, streamlining, integrating and automating activities.
3. IT management platforms and toolsConsolidating, rationalizing and integrating tools to automate the end-to-end value chain
4. Visibility and collaborationReal-time, end-to-end visibility into the delivery pipeline of IT.
MSP, PMBOK or Prince2
SCRUM ITIL
COBIT
IT MANAGEMENT
SIAM
COBIT
Strategy to
Portfolio
Requirement to
Deploy
Request
to Fulfill
Detect to
Correct
GAP
Provide the bigger picture (or blueprint) of managing IT from an end-to-end
perspective to optimize the value for the business
How to support and automated IT management activities?
(using standard information models)
GAP
IT4IT Reference Architecture
IT4IT fills in the gaps…
ITIL
COBIT
PMBOK /
PRINCE2SCRUM
ISO
27000
TOGAF
IT management frameworks, best practices and standards
ITIL
• Enterprise Architecture
• Demand management
• IT Portfolio management and roadmaps (portfolio backlog)
• Investment and project portfolio
• Backlog Management
• Release and sprint planning
• Design & Development (Agile, Lean)
• Build & Continuous integration
• Test automation
• Release Packaging
• Service catalogue
• Self service portal
• Request fulfillment
• Automated provisioning & deployment
• Identity & Access management
• Application release automation
• Service Monitoring
• Event management
• Incident & Problem
• Configuration management
• Automated recovery
• Operations and scheduled maintenance
Strategy to
Portfolio
Requirement to
Deploy
Request to
Fulfill
Detect to
Correct
Integrated IT management platform / system to manage all IT tasks…
Make IT flow…Build a standard IT management system to manage IT
Enterprise ArchitectureITSM Platform
Test Management
Service Monitoring
Agile Backlog/ ALM systems
Build & Continuous Delivery Pipeline
Event Management
Project Portfolio Management
Orchestration / Deployment AutomationIDE Source
Code
Operations / Element Managers
Service / Application Portfolio Management
Security ManagementIT GRC
CMDB
Which IT management tools should be eliminated?
What are opportunities to simplify / standardize your IT management processes and tool landscape?
What initiatives should be killed?
Identify the IT4IT capabilities of a modern IT function
33
TIME WRITING
ENTERPRISEARCHITECTURE
PROJECT PORFOLIO
SERVICEPORTFOLIO
Strategy to Portfolio
CONTINUOUSINTEGTATION
ALM SYSTEM BUILD TOOLS
Requirement to Deploy
ELEMENTMANAGERS
SERVICE CATALOGUE
REQUESTMANAGEMENT
Request to Fulfill
ELEMENT MANAGERS
SERVICE MONITORING
INCIDENTMANAGEMENT
PROBLEMMANAGEMENT
Detect to Correct
IRM / GRCSYSTEM
IT FINANCIAL MNGT SYS.
SOURCE CODEREPOSITORY
TESTMANAGEMENT
EVENTMANAGEMENT
CMDBDISCOVERY / INVENTORY
SOFTWARE ASSET MNGT
CONTRACT MGNT SYSTEM
IT DATA WAREHOUSE
SECURITYMNGT SYSTEM
IDENTITY & ACCESS MNGT
DOCUMENT MANAGEMENT
KNOWLEDGE MANAGEMENT
BUSINESS INTELLIGENCE
ARTEFACT REPOSITORY
ORCHESTRATIONSYSTEM
CHANGEMNGT SYSTEM
PROCUREMENT SYSTEM
HR SYSTEMIT BUDGET PLANNING
COMMUNICATION & COLLABORATION
DEMAND MANAGEMENT
PROJECT MANAGEMENT DEPLOYMENT AUTOMATION
Rob Akershoek
IT4IT Vendor LandscapeStrategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Enterprise Architecture
(EA)
Service & Project Portfolio
(PPM)
ALM system
Build & Continuous Integration
Test Management
Service Monitoring & Event Management
ITSM platform (incident, problem,
change, ..)
Resource &
Projects
Finance
Intelligence
& Reporting
Sourcing &
Vendor
Governance, Risk
and Compliance (GRC)
Supporting Activities
IDE Source & Artefact
Repository
Request Management
Orchestration & Deployment Automation
CMDB & Discovery
Software
assets
Security
Management
Element Managers
Service Virtualization Code quality
Security Testing
Many different IT Management Capabilities / Building Blocks
Knex
How to build an integrated and automated end-to-end pipeline?
Lego Fischertechnik Tinkertoy Krinkels
How to we create interoperability / data exchange between the many different tools and many service providers (e.g. cloud vendors)?
IT4IT as the Universal Construction Kit
Standard information modelUltimate interoperability
Service
Blueprints
Infrastructure
as codeData analyticsBig Data for IT
Cyber
Intelligence
Self
Healing
Self Service &
Self Help
Predictive
Analytics
Release Automation &
Orchestration
ArtificialIntelligence
ChatBot
Continuously new gadgets are provided – but they need to fit into the overall IT management blueprint (the bigger picture)
Not just about the Toolset but also the Mindset
Information /
IT data
AUTOMATION OF
IT TASKS
ORGANISATION &
PEOPLE, SKILLS &
CULTURE
IT VALUE STREAMS
DevOps TeamsCloud automation teamCulture
• Persons and interactions above processes and tools
• Focus on the entire system and flow• Focus on data to provide insight• Automate everything• Working services above
documentation• Collaboration with the customer /
business instead of managing contracts and SLAs.
• Ability to cope with change (no fixed plans)
Value of IT4IT
Optimize the value of IT for the business
Optimized service
portfolio & drive change
Strategy to
Portfolio
Requirement to
Deploy
Request to
Fulfill
Detect to
Correct
IT Value Chain
Increased agility, innovation &
quality
Self service, faster and more flexible
delivery
Reduce outages Reduce riskLower costs
Automation of IT management
activities
Improved transparency & insight to enable
continuous improvement
How to get started on the IT4IT journey? Understand that the IT ecosystem has
changed…To address new challenges
we need to transform our IT
organization
Start with defining a vision and target
state IT management blueprint using
the IT4IT reference architecture.
Identify gaps and opportunities for
improvement; and create a high level
roadmap.
Use the IT4IT to assist you in the
transformation roadmap to become an
agile and lean service provider.
Find out more
• Join the Forum and contribute
to building the standard!
• Download the standard
• Download the IT4IT Quick
Reference Cards
• Order the Pocket & IT4IT
Management Guide
• Watch videos of customers
• View past webinars
• Find white papers
IT4IT documents:
Order book @ Van Haren
Public: http://opengroup.org/IT4IT
42
LOADING DIGITAL ENTERPRISE 3.0
PLEASE BE PATIENT…
43
BOOT FAILED DUE TO
MISSING IT4IT ARCHITECTURE
Choose an option
ContinueAccelerate using the IT4IT standard
TroubleshootTry to fix it yourself and reinvent the wheel
Turn off your IT organization