stock clerk ebook copyright texas education agency (tea)

Stock Clerk

eBook

Copyright Texas Education Agency (TEA)

Do you like . . .

• Communicating with others (supervisors, peers, subordinates)?

• Working with the public?• Handling and moving objects?• Performing general physical activities?• Controlling machines and processes?

Copyright Texas Education Agency (TEA) 2

Do you like . . .

• Training and teaching others?• Establishing and maintaining interpersonal

relationships?• Identifying objects, actions, and events?• Gathering information?• Judging the quality of merchandise?


Then you may like . . .

being a stock clerk for a sales floor.


Responsibilities for Stock Clerks

• Receive, store, and issue sales floor merchandise

• Stock shelves, racks, cases, bins, and tables with merchandise

• Arrange merchandise displays to attract customers

• Periodically take physical count of stock or check and mark merchandise


Responsibilities for Stock Clerks, Cont.

• Answer customer’s questions about merchandise

• Advise customers on merchandise selection• Itemize and total customer merchandise

selection at checkout counter– use cash register– accept cash or charge card for purchases

• Take inventory or examine merchandise to identify items to be reordered or replenished



• Pack customer purchases in bags or cartons• Stock shelves, racks, cases, bins, and tables

with new or transferred merchandise• Receive, open, unpack, and issue sales floor

merchandise• Clean display cases, shelves, and aisles



• Compare merchandise invoices to items actually received to ensure that shipments are correct

• Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials

• Transport packages to customers’ vehicles


Personality Characteristics for Stock Clerks

• Self control—maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior in very difficult situations

• Dependability• Integrity• Cooperation—good-natured cooperative

attitude• Attention to detail


Personality Characteristicsfor Stock Clerks, Cont.

• Stress tolerance—accepting criticism and dealing calmly and effectively with high stress situations

• Concern for others—being understanding and helpful to others

• Social orientation—ability to work with others• Independence• Initiative—willingness to take charge


Knowledge Required for Stock Clerks

• Customer and Personal Service• Mathematics• English Language• Administration and Management


Important Skills for Stock Clerks

• Speaking• Active Listening• Service Orientation• Social Perceptiveness• Coordination• Time Management


Work Values for Stock Clerks

• Relationships-provide service to others and work with co-workers in a friendly non-competitive environment

• Support-value supportive management that stands behind employees

• Independence-allow employees to creatively work on their own and make decisions


stock clerk ebook copyright texas education agency (tea)

Documents

stock clerks customer

stock clerks relationships

transferred merchandise

quality of merchandise

cartons stock shelves

physical count of stock

compare merchandise

customer demand