State of the CSUEB LibraryJanuary 2014

Overview1. Changing Environment for Academic Libraries

2. CSUEB Library 1994-2012

3. Strategic Directions

4. Strategic Planning Process

Changing Environment for Academic Libraries

• Technological Change – The rise of the digital library

• Political/Economic Change– Funding for higher education and costs to the students

– Privatization of higher education

– Need for accountability

3 Eras of Library Technology

1. Paper Library (1900-1970)

2. Automated Library (1970-2010)

3. Electronic Library (2010-??)

Michael Buckland, Redesigning Library Services: A Manifesto, (1992)

Why do we need libraries when information is available on digital networks?

Political/Economic Environment

Source: http://www.dailyfinance.com/on/college-costs-tuition-rising-student-debt-infographic/

Public support for Higher Education 1960-2009

Source: Why does College Cost So Much? Robert Archibald & David H. Feldman, 2011, p. 145.

Graduation Rates -- CSUEB

Source: http://collegecompletion.chronicle.com/institution/#id=110574

Increasing desire for assessment and accountability

• Academically Adrift: Limited Learning on College Campuses, Arum & Roska (Chicago, 2011) http://csuh.iii.com/record=b2059204 (tons of other recent books on higher education)

• How do Colleges demonstrate that they are worth the cost to students/taxpayers?

Responses from Academic Libraries

• Redefining the Academic Library: Managing the Migration to Digital Information Services: http://www.slideshare.net/libraryviews/redefining-the-academic-library

• ACRL Value of Academic Libraries: http://www.acrl.ala.org/value/

• CSU Libraries Library of the Future Team (LOFT): http://www.calstate.edu/library/documents/LOFT_Recommendations_Report_v1_0.pdf

LOFT Goals 2013-2015 1. Launch the Libraries of the Future Initiative which will

include:

2. Advance Print Collection Management Strategies

3. Transform Library Facilities and Services

4. Assess Library Impact on Student, Faculty, and Institutional Success

5. Expand Shared Library Services

CSU Library Stats 1994-2012

http://www.calstate.edu/library/content/statistics/

Library Budget 1994-2012

*Library Statistics from CSU library statistics, available online at: http://www.calstate.edu/library/content/statistics/

1994/95 1995/96 1996/97 1997/98 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/130

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

4,500,000

Library Budget vs. Inflation 1994-2012

1994/95 1995/96 1996/97 1997/98 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/130

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

Total Budget 1994/95 Budget increased by inflation

Inflation rate calculated from: http://www.usinflationcalculator.com/inflation/current-inflation-rates/

Library Budget vs. CSU Tuition

1994-95 2012-2013 % Change

CSU Tuition $1,584 $6,519 +312

Library Budget $3,376,851 $3,491,074 +3

EB FTES 10,791 12,914 +20

Library Budget per FTES

$313 $270 -14

If Library funding per FTES kept up with the rate of inflation from 1994-2012, current budget would be $6,082,494*If Library funding per FTES kept up with CSU Tuition increases from 1994-2012, current budget would be $12,611,296* Inflation rate calculated from: http://www.bls.gov/data/inflation_calculator.htm

Budget per FTES -- CSU Libraries, 2011/12

Fulle

rton

Long B

each

San Bern

ardino

East

BayChico

Dominguez H

ills

Los A

ngeles

Montere

y Bay

Stanisla

us

Sacra

mento

Maritime Acad

emy

Pomona

Northrid

ge

Bakersfi

eld

Fresn

o

San Fr

ancis

co

San Lu

is Obisp

o

San Jo

se

Sonoma

Humboldt

San Diego

San M

arcos

Channel Is

lands

$-

$100

$200

$300

$400

$500

$600

$700

$143

$204 $224 $226

$251 $254 $270 $278 $282 $282 $296 $300

$316 $321 $327 $332

$375 $385 $395

$441 $459 $462

$574

2011/12 average budget per FTES = $305 // CSUEB = $226

Print Books Added to the Collection 1994-2012

1994/951995/961996/971997/981998/991999/002000/012001/022002/032003/042004/052005/062006/072007/082008/092009/102010/112011/122012/130

5,000

10,000

15,000

20,000

25,000

Why are we buying fewer books?• Shift towards digital resources (ebooks, ejournals, databases)

• Through “big deal” packages, library patrons have access to more journals than we ever had in print (currently110,287 ejournals. Centralized CO subsidies have increased access to ejourals

• “Serials Crisis” – cost of library ejournal packages have been increasing faster than the rate of inflation

• Flat library budgets lead to decreased buying power for monographs if we want to maintain access to ejournals.

Circulation of print books, 1994-2013

1994/95 1995/96 1996/97 1997/98 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/130

50,000

100,000

150,000

200,000

250,000

General Circ Linear (General Circ) Course Reserves

Why are patrons checking out fewer of our books?• Shift towards digital resources (ebooks, ejournals, databases)

• Use of Electronic Resources has increased drastically in recent years (data in another slide)

• “Chicken or the egg” question – are we buying fewer books because students and faculty don’t want them any more or is circulation down because we don’t have as many new and cutting edge titles in the collection? Both? Something else?

Books Added versus Circulation (for print)

1994/95 1995/96 1996/97 1997/98 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/130

5,000

10,000

15,000

20,000

25,000

Books Added General Circ (div by 10)

Physical Visits to the Library, 1996-2012

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

16,856 16,952

24,383

19,03617,482 17,081

14,042

21,617

26,850

23,55621,221

22,44920,926

28,741

33,940

38,050Gate Count per week

Visits per FTES -- 2012

East

Bay

SJSU

San

Diego

Fres

no

Chico

NATIO

NAL AVE

RAGE

Sacr

amen

to

CSU A

vera

ge

Long

Bea

ch

North

ridge

Domin

guez

Hill

s

Sono

ma

Cal Pol

y SL

O

San

Bern

ardi

no0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5 3.3

2.5 2.4

1.9 1.9 1.8

1.5 1.5 1.5

1.2

0.7 0.6 0.6

0.4

Weekly Gate Count per FTES, 2012

Why are there so many students in the library?• Friendly, accessible service – recent customer surveys (2009 &

2013) indicate high levels of satisfaction with library employees and services

• Only general computer lab on campus – provides access to the Internet, printing, software and hardware support

• Few students live on campus – they need a place for group and individual study

• Open longer hours than other places on campus

• Student Center for Academic Achievement

• Starbucks (not in library, but close)

Virtual Visits to the Library 2012/2013

• Searches in the Library Databases: 2,100,298

• Visits to the Library Web Site: 742,944

• Full Text Downloads of Library Articles: 797,633

• Full Text Downloads per FTES: 62

• Circulation per FTES: 6

CSUEB versus SJSU Digital Subscriptions – 2012/13

CSU East Bay SJSU

Databases 111 ?? 429 ??

Full Text Downloads 797,633 2,400,000

FTES 12,914 23,417

Downloads per FTES 62 102

Cost per Download $0.73*

*The Library spent $582,964 on Electronic databases in 2012/13

Library Strategic Directions

• Library as Physical Place

• The Digital Library

• Library Collections

• Information Literacy

• Communication (Internal and External)

Library as Place• New roof, new furniture, more

computers, electric outlets

• Increase the number of group study rooms

• Develop areas close to the new west window and the East entrance to the library

• Consolidate book collections

• Improve wayfinding in the library

3 Phase Plan• Phase One: A Collaborative Study Lounge – phase one of the plan

can be accomplished immediately without significant de-selection or shifting of the library collections. It focuses on creating a new study lounge on the Lower Mall of the library and takes advantage of the new natural light in the building to brighten up the lobbies on both floors of the library.

• Phase Two: A New Roof – maintenance on the library roof has been deferred for several years. It is essential that the roof be replaced to protect library employees, patrons, collections, and study areas.

• Phase Three: Consolidating the Collection and Increasing Study Space – phase three is a long term plan that will take advantage of the CSU’s Libraries of the Future initiative to reduce the size the library’s physical collection and develop new areas for student study. The library will develop this phase as part of its strategic planning process.

Phase 1 – New Vista for CSUEB Library• I. Lower Mall Collaborative Study Lounge

• II. Upper Mall Quiet Reading Lounge

• III. Remove Wood Paneling from both Floors of the Library

• IV. New Sign on the East Entrance of the Library

Phase 1 -- LM

Phase 1 – Furniture Ideas

Phase 1 – East Entrance

Library Leak MapPhase 2 – New Roof

Phase 2 – New Roof

Phase 3: Consolidating the Collection and increasing study space

• Reducing the Size of the Physical Collection

• Enhancing Group Study Areas and Classrooms with Technology

• Collaborating with Other University Departments

• Improving Way Finding in the Library

• Providing Services at the Library’s East Entrance

• Celebrating Diversity with Library Exhibits

The Digital Library

• New Library Web Site – updated and evolving

• Better Integration with campus systems: Blackboard, PeopleSoft, ect.

• Improved technology in the library – updated computers, collaborative technology

• Implement technology and procedures to better evaluate use and effectiveness of digital collections -- better analytics

Library Collections• Books – fewer outdated, unused titles, (de-

selection), more new, current content. Consolidation of print collection on one floor

• Collaborative collection management with other CSU libraries

• Evaluation of Digital Resources and the “big deal”

• Implement technology to increase efficiency in the management of electronic resources

Information Literacy

• Evaluation and assessment of student achievement in IL

• High Impact Practices and Innovation

• Training and support for instructors

Communication (Internal and External)

• Outreach to students and faculty

• Assessment of library services

• Development and fundraising

• Communication between library departments (intranet, meetings, ect.)

• Better coordination and integration of services internally and with campus?

Timeline – Strategic Planning Process

• 5 Strategic Direction Committees (Winter-Spring 2014)

• Faculty & Student Focus Groups (Winter-Spring 2014)

• Library Retreat (Summer 2014)

• Publish Strategic Plan (Summer/Fall 2014)

5 Strategic Direction Committees (Winter-Spring 2014)• Call for volunteers for each of the committees

• You could be appointed to a committee if there are not enough volunteers

• Brainstorming sessions

• Communicate with library users and library employees

• Develop list of potential goals, objectives, priorities, hopes

Faculty & Student Focus Groups (Winter-Spring 2014)• Library Advisory Committee project

• Will talk with groups about how they use the library and the topics of the strategic directions

• Possibly a survey

Library Retreat (Summer 2014)

• Committee Reports

• Reports on the Focus groups

• Discussion of Library Mission and Values

• How does the library contribute to the new Academic Affairs strategic plan

• Some kind of “voting” on the various goals and objectives

Publish Strategic Plan (Summer/Fall 2014)• Develop draft plan after retreat

• Ask for feedback from library staff and campus stakeholders

• Finalize and publish plan

• Figure out how to implement it

Library Mission • The mission of the University Library at California State

University, East Bay is to provide user-focused quality services and collections in support of undergraduate and graduate programs, faculty research, and the general information needs of the diverse community. The University Library provides access to recorded knowledge in all formats regardless of ownership. Consistent with the teaching mission of the university, the library assists students in becoming information competent, critical thinkers, and life-long learners. The University Library provides physical facilities to foster individual and collaborative teaching and learning and to encourage the exchange of ideas.

Library Goals• Identify, acquire, organize, preserve, and provide access to pertinent recorded knowledge to

support teaching, research, and creative activities.

• Recruit, hire, and retain, quality faculty and staff committed to delivering excellent services in response to the rapidly changing needs of the diverse user community.

• Offer formal and informal instruction to promote information literacy.

• Provide an easily accessible, user-friendly and safe environment that fosters teaching and learning for both library users and library employees.

• Apply appropriate technological innovations to achieve productivity and efficiency, as well as provide library services to distant learners and information seekers.

• Communicate library services to raise awareness and promote partnerships with university organizations, other libraries and educational institutions, and local communities.

• Create a forward thinking, dynamic organization that is responsive and flexible in order to achieve its mission and goals.

• Continue to improve the library’s effectiveness through systematic, ongoing outcome assessment.