stacey seronick: kaizen you! continuous improvement for you and your team
TRANSCRIPT
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Kaizen You!
Continuous Improvement
for You and Your Team
Stacey Seronick
Content Strategist, Today’s Facilitator
LavaCon 2016
Las Vegas, October, 2016
© 2016 Wells Fargo Bank, N.A. All rights reserved.
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Time Activity Duration
8:00-8:30 AM Welcome, introductions 30 min
8:30-9:05 AM Make it your own – find your passion 35 min
9:05-9:20 AM Break 15 min
9:20-9:40 AM Project-based continuous learning and teaching 20 min
9:40-9:45 AM Stretch 5 min
9:45-10:30 AM Ideation for building a project 45 min
10:30-10:45 AM Break 15 min
10:45-11:45 AM Building the project 60 min
11:45 AM -12:00 PM Questions/wrap up 15 min
Kaizen You! Workshop Agenda
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8:00 – 8:30 AM
Welcome, Introductions
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Requests for Today
• Devices/laptops on holiday
• Honor the time boundaries please
• Respect one another’s perspective
• Trust your ideas; contribute fearlessly
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Introduce yourself!
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Tell us a bit about yourself
Name
Where do you call home
Your title and/or functional role
Think about the best trip you ever took – where did you go? Why is it “the best”?
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What is kaizen?
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Kaizen is the practice of continuous
improvement.
One of the most notable features of kaizen is that big
results come from many small changes
accumulated over time. However this has been
misunderstood to mean that kaizen equals small
changes. In fact, kaizen means everyone involved
in making improvements.
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What does this look like?
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1. Continuous learning
2. Passion and accountability
3. Buy-in
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Passion breeds accountability
Skill (plus values and personality) breeds passion
Education and encouragement breeds skill
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Additional benefits to bringing it back home
Greater trust amongst team members
Open sharing of ideas, feedback, analysis and collaboration
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8:30 – 9:05 AM
Make it your own,
Find your passion
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What is a Skills and Passions web?
“Ideal” skill set shapes have evolved from T, to E, to a dripping T
It’s the intersections of the drips that can provide truly innovative thinking and improvement
Consider an empty fishing net
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My Skills and Passions Web
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(10 min) Move into groups and write down:
What do you think are your 3 strongest skills; rank them from 1 (strongest) to 3 (least strong)
What would your best friend say is your biggest weakness
What are the 3 skills or knowledge areas you are most passionate about
What would you like to learn more about
What do you think you should learn more about
Share with your group and look for intersections.
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(15 min) Map Your Skills and Passion Web:
Draw out these ecosystems of knowledge to create your Skills and Passions Web
Take note of existing connections you may not have been aware of – this is knowledge you may not realize you have!
Take note of gaps in connections – these may be areas to explore or rabbit holes you decide not to jump down
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(5 min) Share A-Ha’s:
Pick out one of the connections that surprised you or that you found you lack but that you want to pursue and share
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9:05 – 9:20 AM
Break
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9:20 – 9:40 AM
Project-Based Continuous
Learning and Teaching
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What is Project-based learning?
Some learn best through seeing/reading
Some learn best from hearing/listening
Most learn best through a combination of DOING and seeing or hearing
Project-based learning delivers the best outcomes for the vast majority of people
The BEST way to learn is to teach
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What is Project-based learning?
Project-based learning steps a learner through a set of skills in a logical way, guiding the learner to explore and reach conclusions on their own
Examples of such projects…
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9:40 – 9:45 AM
Stretch
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9:45 – 10:30 AM
Ideation for building a project
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Ideate: Generate ideas for learning objectives for a
Learning Project that you can build and use to
teach your team using MS Word; review your
team’s Skills and Passions Webs for inspiration
Review: Leverage ideas and learnings from each
other
Prioritize: Align on ideas to develop a proof of
concept
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All ideas are welcomed,
all thoughts are welcomed. Keep them flowing
Keep it fast, energized and moving
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Ideation
• 9:45 – 9:50 (5 min)
Individually write as many skills as possible
• 9:50 – 10:00 (10 min)
Present individual skills & critique
• 10:00 – 10:20 (20 min)
Decide on direction with your team- List learning objectives
– Are outside reference materials or prior knowledge needed? – Focus on key elements – Do not fill all the blanks
• 10:20 – 10:30 (10 min)
Present best solutions and vote
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How do we describe learning a skill?
Learning objectives are discrete tasks (align text) that make up a skill (create a resume)
Learning paths are the ordering of those tasks into a logical and valuable map towards skill mastery
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Rules of Critique
Feedback should focus on how and/or why an objective does or does not satisfy the goal of the skill
Reviewers should ask clarifying questions whenever necessary
Presenters should clarify aspects of the skill and learning objectives
Avoid problem solving during critique. The focus is on analyzing the merits of the proposed project, not suggesting other approaches
Consider knowledge and passion, within your team, for the skill
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Ideation
• 9:45 – 9:50 (5 min)
Individually write as many skills as possible
• 9:50 – 10:00 (10 min)
Present individual skills & critique
• 10:00 – 10:20 (20 min)
Decide on direction with your team- List learning objectives
– Are outside reference materials or prior knowledge needed? – Focus on key elements – Do not fill all the blanks
• 10:20 – 10:30 (10 min)
Present best solutions and vote
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Ready, set, vote!
Select your favorite overall skill
Place the dot near the title/header of the concept
5 dots for learning objective level voting
Spread these out however you see fit, but select based on how supportive they are of the skill you pick
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10:30 – 10:45 AM
Break
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10:45 – 11:45 AM
Building the Project
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Building the Project
• 10:45– 11:00 (15 min) Map out the broad steps needed
• 11:00 – 11:25 (25 min)
Decide who writes what and write specific steps
• 11:25 – 11:45 (20 min) Bring steps together and test
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Decide on the Learning Path
Decide how much prior knowledge your audience has (or should have) and that will help you with where to start
Broadly map out all of the steps needed to take to complete your skill goal
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Decide who writes which steps
Divide and conquer! Each team member should take a portion of the steps to write out more granularly
Be clear on who is writing specific steps for which broader steps of the project
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Bring the steps together and test
Write each step on a single post it so you can put them in order and rearrange if need be
If there’s time and someone on your team has a laptop with Word, test your project – can this project goal actually be accomplished with the steps you wrote? Will you need to add any Help comments in your instruction file?
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Building the Project
• 10:45– 11:00 (15 min) Map out the broad steps needed
• 11:00 – 11:25 (25 min)
Decide who writes what and write specific steps
• 11:25 – 11:45 (20 min) Bring steps together and test
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11:45 AM – 12:00 PM
Show & Tell/Wrap-Up