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South-Eastern Europe & Caucasus: Mature and Competitive ICT Brand

George Sharkov

[email protected]

Regional Manager Eastern Europe, ESI Senior Expert, RCI/USAID

DigiTec Business Forum - 2011, Yerevan

http://www.esicenter.bg/

http://www.cebitbilisim.com/homepage_en

mailto:[email protected]


Challenge: How to make the industry visible on the global map The region: high potential, but fragmented capacity

Bulgaria: 7,322,858

Romania: 22,276,056

Albania: 3,600,523

Bosnia-Herzegovina: 4,552,198

Croatia: 4,493,312

Macedonia: 2,055,915

Serbia: 8,032,338

Kosovo: 2,126,708

Montenegro: 678,177

Ukraine: 46,299,862

Moldova: 4,328,816

Armenia: 2,971,650

Georgia: 4,646,003



Affordable “BIG” standards for “small” companies

Our mission

Since 1993

partner of:

ESI Center Eastern Europe/Bulgaria PPP established in 2003 by: SW Industry(BASSCOM), ESI & State ICT agency With the support of: USAID, UNDP

RMM


http://www.sei.cmu.edu/


Region from the

Outside …



We’d rather have this,

though …



Towards regional SEE IT brand



Basis for Regional Cooperation and Common Brand

Quality Latest technologies Software engineering standards – CMMI, ISO, ITMark Partnership & cooperation Joint resources – consortiums, subcontracting Business partnership EU/EC projects (EU accession) e-administration, e-trading, e-health… Regional donor programs collaboration: USAID, GTZ/GIZ,

UN/UNDP, EBRD, WB/IFC Capacity building Regional market development towards knowledge intensive economy

South Eastern Europe & Caucasus: Modern Software & IT Hub



The New World Order

Agriculture Age (farmers) Industrial Age (factory workers) Information Age (knowledge workers) Conceptual Age (creators) Source: Dan Pink, A Whole New Mind



small or BIG business depends on excellence



Excellence is in: repeating the success turn it to sustainable growth make the best with your people for higher profit



Based on TQM principles as taught by Shewhart, Juran, Deming and Humphrey.

PROCESS

Heroic effort

Mature software business

TYPICAL! Unprecedented

system

PRO

DU

CT

Bad Good

Good

Focus on the processes

How?



AWARENESS LOCAL CAPACITY & TRAINING

Industry, Customers/Clients, State, Donors

Professional Training, Universities

IMPROVEMENT

SPI INITIATION HIGHER COMPEITIVENESS

REGIONAL CAPACITY

Cluster Approach: ITMark/CMMI/ISO/…

LEADERSHIP

Best Practices

Higher Maturity Levels (CMMI, ITMark Premium/Elite)

ICT Competitiveness Pyramid: Clustering companies and countries

NATIONAL

CAPACITY

&

IMORPVEMENT

READINESS

JOINT CAPACITY,

READINESS FOR

REGIONAL

“COOPETITION”

SUSTAINABILITY,

REGIONAL BRAND

Regional

competitiveness National perspective



CAPACITY: AWARENESS & TRAINING

training: 1,324 from 395 companies in 37 courses /seminars (1-3 days, CMMI, ITMark); 11 professors/ 7 Universities trained, subject introduced awareness: 865 participants from 478 companies in 33 public courses (SPI, IT standards) Countries: (> 13) Albania, Armenia, Bosnia and Herzegovina, Croatia, Cyprus, Hungary, Kosovo, Macedonia, Moldova, Montenegro, Romania, Serbia, Turkey and Ukraine More than 90% of them declared that they will use the knowledge gained in their work

Results as of April 2011

SPI INITIATION & HIGHER COMPEITIVENESS pactical knowledge: 466 participants from 27 companies attended 64 practical i SPI implementation workshops and appraisals SPI Initiation: 30 companies IT Mark certified from Albania, Armenia, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Macedonia, Moldova (+) and Serbia 10 companies maintain official Process Improvement programs: Bulgaria, Armenia, Macedonia, Moldova, Serbia and Romania Method: ITMark appraisal (CMMI, information security - ISO 27001, business maturity – 10square) Participating companies reported increased competitiveness, larger projects, new customers, new markets 50% of companies reported increased competitiveness of 50-80%

ICT LEADERSHIP

achieved: CMMI - 3 companies from Bulgaria with CMMI ML 2 & ML3 (another 4 in Romania performed by other organizations) ITMark Elite: 1 Premium: 4 companies from Bulgaria (1 + 1), Macedonia (2) on the way: 6 companies from Armenia, Macedonia, Bulgaria, Serbia at advanced stage

CR

EA

TE

D N

AT

ION

AL

CA

PA

CIT

Y &

AW

AR

EN

ES

S

RE

AD

INE

SS

FO

R

RE

GIO

NA

L “C

OO

PE

TIT

ION

”

IMP

RO

VE

D R

EG

ION

AL

CA

PA

CIT

Y A

ND

BR

AN

D

ICT Competitiveness Pyramid: Eastern Europe 2004-2010



Readiness for cooperation

and common IT brand

* Results as of April 2009 (some appraisals performed by other

organizations – Romania, Turkey, Ukraine, Hungary)

* Western Balkans Cluster approach program under

implementation in 6 countries

* Overall regional competitiveness program developed and

implemented by USAID/RCI project

National competitiveness initiatives

clustered into a regional program for

regional quality brand “SEE IT”

Opportunities:

•Change the industry low-cost

outsourcing model to high quality value-

added competitiveness

•Regional cooperation

•Use of the PI models for increased

competitiveness in other industries



Clustering countries, sub-regions

for optimized capacity

GTZ ORF project

Western Balkans (Albania, Bosnia and Herzegovina,

Serbia, Montenegro, Macedonia, Kosovo) 7 IT Mark overview (2 in Serbia, 1 in Macedonia, Kosovo, Albania, Croatia, BiH) + 1 SPI Roadmap to maturity (Croatia) 102 participants from 39 SMEs + 19 other organizations 3 Introduction to CMMI (Albania, Macedonia, Serbia) 61 experts from 24 SMEs 13 IT Mark Basic appraisals completed 12 successful (2 Croatia, 2 Bosnia&Herzegovina, 2 Albania, 2 Macedonia, 3 Serbia, 1 Kosovo) 1 for remedial (1 Kosovo) 2 IT Mark Premiums (1 Macedonia, 1 Serbia) 1 CMMI SCAMPI ML2 in Macedonia



Visible on Global ICT Quality Map 2001-2010


http://www.sei.cmu.edu/


Industry maturity

Qualified Professionals

+

Mature Organizations



Industry maturity

Participants (trainings, awareness) > 2400

Companies > 700

+

Appraisals > 50



Lost in certifications: the parallel jungle?

ITIL ISO 20000



Addressing Competence Gaps

0.00

1.00

2.00

3.00

4.00

5.00

6.00

StrategicManagement

OperationalManagement

ProjectManagement

Software PI ICT Services PI InformationSecurity

Vendor specific University

Survey for South-Eastern Europe (8 countries, RCI/USAID)

Interested to develop Developed



Challenging the IT education and qualification in Bulgaria

With the support of:

In partnership with

Министерство на образованието,

младежта и науката

American University

in Bulgaria Faculty of Mathematics

and Informatics

SEMP: SOFTWARE ENGINEERING MANAGEMENT PROGRAM


http://www.cebitbilisim.com/homepage_en


SEMP Core Areas

Enabling Technology

(engineering)

Management

(internal processes)

Business

Deciding What to Design (Methods)

Requirements Engineering

Organizational (Process) Management: SPI, CMMI (DEV, SVC)

Strategic management (BSC) Business Insight in a Digitized World

Software Architectures

Team/Personal Process Management (TSP/PSP) People CMM Agile+CMMI

Economic Analysis / Financial Accounting / Markets & Sales ICT law Business Intelligence

Advanced: Secure coding Cloud computing, Virtualization, etc

Quantitative PM Six-sigma Statistics for IT Managers

Negotiation/soft skills Communication for IT managers

Academic format Executive (intensive)

format



What’s next?

•Legacy

•Sustainable

•Repeated

•Leverage

•New countries/regions

•Local & regional capacity

•Training and certification network

www.quality2it.org

•Other sectors

•ICT education

•Society

www.it2business.org

RMM


http://www.it2quality.org/

http://www.it2business.org/


Regional

Excellence & Innovations

Network



Forget India, Latin

America, China…

Let’s Go to

Eastern Europe &

Caucasus



We can’t sell Quality

The Quality SELLS

www.esicenter.bg

www.rciproject.com

George Sharkov, PhD

[email protected]

ESI Center Eastern Europe

USAID/RCI Project



http://www.rciproject.com/

mailto:[email protected]

south-eastern europe & caucasus: mature and competitive ...dea.gov.ge/uploads/giti 2011/2011...

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