social media for a smarter enterprise
TRANSCRIPT
SOCIAL MEDIA
For a Smarter Enterprise
A Mahindra Satyam Pega Practice Offering
BUSINESS LANDSCAPE
Social Media Influencing Business– Urgency to leverage social
media data to listen to customer feedback
BUSINESS CHALLENGE
How to improve customer
responsiveness and
customer happiness
BUSINESS NEED
End to End Solution that
provides near real time social
monitoring and engagement
SOCIAL MEDIA
For a Smarter Enterprise
OUR APPROACH
A robust technology platform
that leverages Pega ’s CPM
capabilities for engaging
customer over social media.
Industry Applicability
Applicable across all verticals Telecommunications, Banking & Financial
Services, Retail & Consumer Packaged
Goods (CPG), Hospitality, Travel & Logistics
PROACTIVE CUSTOMER SERVICE
LEAD GENERATION
IMPROVED NET PROMOTER SCORE
KEY BENEFITS
TRANSFORM your process AVOID a social media crisis ENGAGE better ACHIEVE best practices And GROW faster!
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