smi group's 5th annual joint forces simulation & training conference

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SPEAKER PANEL INCLUDES: Why attend this event... HEAR cutting edge presentations from the key decision makers driving training and simulation. COMMUNICATE directly with top-level military operators and ideas-share with the personnel defining the requirements of simulation and training. LEARN about the latest developments available in synthetic training; within aviation, land and sea warfare. ANALYSE the advantages of multinational training and build relationships with allied counterparts. PLUS AN INTERACTIVE HALF-DAY POST-CONFERENCE WORKSHOP 5th February 2014 I Marriott Regents Park I London, UK The Forward Air Controller – a case study into the use of Immersive Simulation to augment the existing training model Hosted by: Tom Ball, Technical Director, Close Air Solutions Ltd 9.00am -12.30pm General (Retd.) Thierry Cambournac, former Inspector General of the Armed Forces (2011-2013), French Army Lt General Mark Schissler, Deputy Chairman, NATO Military Committee, NATO Air Vice Marshal Bob Judson, Director Joint Warfare, UK Joint Forces Command Major General Serronha, Commander, Madeira Islands Military Operational Command, Portuguese Armed Forces Brigadier General Boni, Commander Italian Joint Force Headquarters, Italian Ministry of Defence Colonel Chris Dimopoulos, AH-64 Course Director, NATO School Colonel Simon Diggins, DACOS Mission Support & Training, UK Joint Forces Command Colonel W.S. Rietdijk, Commanding Officer Land Training Centre, Netherlands Ministry of Defence Colonel Jon Lowrey, Assistant Chief of Staff, G-3 Operations and G-5 Plans, Marine Forces Europe, United States Marine Corps Colonel (Retd.) Arnt Lund, A.S. Lund Consulting, visiting lecturer at the Swedish National Defence College Lieutenant Colonel Christoph Hegele, Senior S3-Officer, German Army Aviation School, German Armed Forces Lieutenant Colonel G P Maple, SO1 Training Support, HQ Royal School of Artillery, British Army SMi Presents the 5th Annual Conference on... 3rd - 4th FEBRUARY 2014 3-4 FEBRUARY 2014| MARRIOTT REGENTS PARK | LONDON, UK Joint Forces Simulation & Training 2014 BOOK BY 31ST OCTOBER AND SAVE £300 BOOK BY 29TH NOVEMBER AND SAVE £100 www.jointforcestraining.com Register online or fax your registration to +44 (0) 870 9090 712 or call +44 (0) 870 9090 711 BOOK BY 31ST OCTOBER AND SAVE £300 OR BOOK BY 29TH NOVEMBER AND SAVE £100

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SMi Group's 5th annual joint forces simulation & training conference takes place in London next February

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Page 1: SMi Group's 5th annual joint forces simulation & training conference

SPEAKER PANEL INCLUDES:Why attend this event...

• HEAR cutting edge presentations from

the key decision makers driving training

and simulation.

• COMMUNICATE directly with top-level

military operators and ideas-share with

the personnel defining the requirements

of simulation and training.

• LEARN about the latest developments

available in synthetic training; within

aviation, land and sea warfare.

• ANALYSE the advantages of

multinational training and build

relationships with allied counterparts.

PLUS AN INTERACTIVE HALF-DAY POST-CONFERENCE WORKSHOP 5th February 2014 I Marriott Regents Park I London, UK

The Forward Air Controller – a case study into the use of Immersive Simulation toaugment the existing training model

Hosted by: Tom Ball, Technical Director, Close Air Solutions Ltd

9.00am -12.30pm

General (Retd.) Thierry Cambournac, former InspectorGeneral of the Armed Forces (2011-2013), French Army

Lt General Mark Schissler, Deputy Chairman, NATO MilitaryCommittee, NATO

Air Vice Marshal Bob Judson, Director Joint Warfare, UK JointForces Command

Major General Serronha, Commander, Madeira IslandsMilitary Operational Command, Portuguese Armed Forces

Brigadier General Boni, Commander Italian Joint ForceHeadquarters, Italian Ministry of Defence

Colonel Chris Dimopoulos, AH-64 Course Director, NATOSchool

Colonel Simon Diggins, DACOS Mission Support & Training,UK Joint Forces Command

Colonel W.S. Rietdijk, Commanding Officer Land TrainingCentre, Netherlands Ministry of Defence

Colonel Jon Lowrey, Assistant Chief of Staff, G-3 Operationsand G-5 Plans, Marine Forces Europe, United States MarineCorps

Colonel (Retd.) Arnt Lund, A.S. Lund Consulting, visitinglecturer at the Swedish National Defence College

Lieutenant Colonel Christoph Hegele, Senior S3-Officer,German Army Aviation School, German Armed Forces

Lieutenant Colonel G P Maple, SO1 Training Support, HQRoyal School of Artillery, British Army

SMi Presents the 5th Annual Conference on...

3rd - 4th

FEBRUARY

20143-4 FEBRUARY 2014| MARRIOTT REGENTS PARK | LONDON, UK

Joint Forces Simulation& Training 2014

BOOK BY 31ST OCTOBER ANDSAVE £300BOOK BY 29TH NOVEMBER ANDSAVE £100

www.jointforcestraining.comRegister online or fax your registration to +44 (0) 870 9090 712 or call +44 (0) 870 9090 711

BOOK BY 31ST OCTOBER AND SAVE £300 OR BOOK BY 29TH NOVEMBER AND SAVE £100

Page 2: SMi Group's 5th annual joint forces simulation & training conference

Register online at: www.jointforcestraining.com • Alternatively fax

Joint Forces Simulation & Training 2014Day One | Monday 3rd February www.jointforce

8.30 Registration & Coffee

9.00 Chairman's Opening RemarksAndy Fawkes, Director,Thinke Company Ltd

CASE STUDIES

OPENING ADDRESS9.10 French Forces after the 2013 White Paper

• New operational contract of the forces• Main lines of the equipment and financial law for the next

6 yearsGeneral (Retd.) Thierry Cambournac, former InspectorGeneral of the Armed Forces (2011-2013), French Army

9.50 The Portuguese Armed Forces experiences in Joint Operations, training and simulation• Portuguese Joint Forces organization and doctrine• Lessons learned from joint operations (NEO in Africa)• Joint training, simulation and Exercises• Experiences from Inter agency co-operation in Joint

OperationsMajor General Serronha, Commander, Madeira IslandsMilitary Operational Command, Portuguese Armed Forces

10.30 Morning Coffee

HOST-NATION JOINT FORCES COMMAND

10.50 Development of the UK’s Joint Force• Joint Expeditionary Force & Combined Joint Expeditionary

Force        • The Contingent Capability and Risk Reporting process• Risk identification• Gap analysis• Force GenerationAir Vice Marshal Bob Judson, Director Joint Warfare,UK Joint Forces Command

11.30 Training requirements the for UK Joint Force• Defence Exercises Programme• Simulation training• Dispelling the myths in synthetic trainingColonel Simon Diggins, DACOS Mission Support & Training,UK Joint Forces CommandSquadron Leader James Hamilton, Joint Warfare SO2 EW &Synthetics, UK Joint Forces Command

12.10 NATO Combined Force Initiative - leveraging simulation for effect• NATO Transformation pursuing Smart Training Initiatives• Building on Synergies with EU and other Multinational

Organizations• Future of NATO depends on Cross-Spectrum CooperationLt General Mark Schissler, Deputy Chairman, NATO MilitaryCommittee, NATO

12.50 Networking lunch

AVIATION TRAINING

1.50 Joint NH90 Training Programme (JNTP)• NLMOD training requirements• The JNTP Initiative• The NH90 Training Media• The virtual world and entities• Mission rehearsal• Security issuesLt. Commander Frank Muller, Program Manager TrainingMedia, NH90 Project Office, Netherlands MoD Directorate ofMateriel

2.30 Filling the European gap in multinational airlift and helicoptertraining• How EDA coordinates and facilitates European training

events• Pooling resources & Sharing knowledge to increase

interoperability• Develop and consolidate best practices to meet the

current and future challenges • Train as you operate, operate as you train… in a

multinational environment• Distributed training• Live / Synthetic mixPeter Round, Capabilities Director, European DefenceAgency

3.10 Air Manoeuvre Tactical Leadership Training - a new platform for training and exercise• History/development• The training Network• Case Study: AMC courseLieutenant Colonel Christoph Hegele, Senior S3-Officer,German Army Aviation School, German Armed Forces

3.50 Afternoon Tea

4.10 Simulation value in army aviation training: NATO and national approaches• Joint operations environment-cost effective and mission

tailored training concept• Training aspects  in NATO-Training aspects in Hellenic Army

Aviation• Simulation contribuitionColonel Chris Dimopoulos, AH-64 Course Director,NATO School*

4.50 AWACS Mission Crew personnel training• Challenges of procedure`s employment in simulations in

international (NATO) environment; • Simulation design and execution for NATO AWACS Mission

Crew for training support; • How to replace real flights with simulations from NATO

AWACS Mission Crew's perspective; Cost vs. trainingeffectiveness; Challenges, considerations

Major (reserve) Antal Felfoldi, NATO Mission SimulatorOperator, Training Wing; Simulator; Mission Simulator, NATO E-3A Component

5.30 Chairman's Closing Remarks and Close of Day One

Supported by

*Subject to final confirmation

Page 3: SMi Group's 5th annual joint forces simulation & training conference

your registration to +44 (0)870 9090 712 or call +44 (0)870 9090 711

Day Two | Tuesday 4th February estraining.com

8.30 Registration & Coffee

9.00 Chairman's Opening RemarksAndy Fawkes, Director, Thinke Company Ltd

MAINTAINING CAPABILITY

OPENING ADDRESS9.10 Maintaining a Joint High Readiness and Deployment

Capability•ITA JFHQ's Mission and Capacities•The International Training Network•Simulation Systems in Joint Exercises•C4I Challenges•ConclusionsBrigadier General Boni, Commander Italian Joint ForceHeadquarters, Italian Ministry of Defence

9.50 Joint Exercises in continuously shrinking Northern European Armed Forces• Why exercise Joint Operations with Component

Commands (CC) in continuously shrinking European ArmedForces where the CC-level often is missing?

• How is the Swedish Armed Forces (SwAF) dealing with thisproblem, and what part of SwAF is affected (participating)

• The interaction between Swedish Armed Forces and someNorthern European Staff Colleges.

• The focus on Comprehensive Approach and the use ofFolke Bernadotte academy

Colonel (Retd.) Arnt Lund, A.S. Lund Consulting, visitinglecturer at the Swedish National Defence College

10.30 Morning Coffee

10.50 Wargaming Under Pressure• In the post-Iraq and Afghanistan landscape, against a

background of budget cuts and resource constraints thereare greater than ever pressures on Simulation and Training.

• With the withdrawal from a decade of fighting, where arewe going to learn the lessons that keep our military worldclass?

• This presentation will offer some simple, proven and cost-effective solutions to these problems.

• It will also discuss whether we are brave enough to followthem...

Major Tom Mouat, SO2 DS Simulation and Modelling, Centreof Defence Acquisition and Training, The Defence Academyof the UK

SEA TRAINING

11.30 Operational Submarine Training in the 21st century• Overview of the system of operational training employed by

the Royal Navy SSN Flotilla• Use of simulators to support submarine training• Operational Sea Training. How we develop capabilities in

the shore-side simulators and deliver Operational Capabilityto the SSN Flotilla

Lt Commander Gareth Jenkins, SSN Command Rider, FlagOfficer Sea Training (North), Naval Training Command, Royal NavyLt Commander Jim McGuire, Head of Training, Shore CommandTeam Training, Flag Officer Sea Training (North), Royal Navy

12.10 Networking lunch

LAND TRAINING

1.10 Royal Artillery Simulation• Current Training Delivery Methods and Capabilities.• Health Warnings - The Pit Falls and Frustrations.• Best Practices - Innovations and Good Ideas.• Look Forward - The future path & RA Sim DevelopmentsLieutenant Colonel G P Maple, SO1 Training Support, HQRoyal School of Artillery, British Army

1.50 Introduction to the focused training concept of the RNLA’s Land Training Centre for 2014• Current challenges faced by the RNLA• Training an army in a budget unfriendly environment• An experiment in training effectiveness, utilising a

compendium of tasks, knowledge management and insertsat company level and above

• CAX supported HQ training• Field exercises, simulation and a constant evaluation to

increase training effectivenessColonel W.S. Rietdijk, Commanding Officer Land TrainingCentre, Netherlands Ministry of Defence

2.30 U.S. Marine Corps' perspective on simulation and training• Internal Requirement focused on USMC Corps, Division, and

Regimental level• External Requirement focused on Partner Nation BN and BDE

level• Simulation use in overseas locations supports both USMC

training requirements and partner nation capacity buildingrequirements

• Cost effective, straightforward, easy to use simulationpreferred over enhanced simulation that is too expensive,cumbersome and/or difficult to use

Colonel Jon Lowrey, Assistant Chief of Staff, G-3 Operations andG-5 Plans, Marine Forces Europe, United States Marine Corps

3.10 Afternoon Tea

3.30 Urban operations training – battling challenges through innovation and technology• Royal Netherlands Army challenges and shortcomings in

current urban ops training;• Using virtual training to improve UO skills training and offer

challenging training to (SF) units;• The added value of inserting virtual character interaction into

the live environment;Captain Sander Cruiming, Staff Officer Advice & Assistance,Land Training Centre / Simulation Centre for Land Operations,Royal Netherlands Army

4.10 Interactive Digital Media Game Changers• Immersion for the masses: inexpensive head mounted display

devices• Mobile devices for training• Systems that sense the user: eye, face, body tracking, voice,

emotion• Proliferation of virtual humans for training: tutors, role players,

coaches• Implications for training, education and distance learningDr. Randall W. Hill, Jr., Executive Director, Institute for CreativeTechnologies, University of Southern California

4.50 Chairman’s Closing Remarks and Close of Day Two

Page 4: SMi Group's 5th annual joint forces simulation & training conference

HALF-DAY POST-CONFERENCE WORKSHOP 5th February 2014

Marriott Regents Park, London, UK9.00-12.30pm

The Forward Air Controller – a case studyinto the use of Immersive Simulation toaugment the existing training model

HOSTED BY:

Overview:

The requirement for Forward Air Controllers (FAC) has beendefined over the past 10 years by Operational need and hasbeen specifically theatre focused. The FAC has proven to beone of the most expensive human assets to train and maintain inthe current Force Mix. We now are faced with a move from warfighting to contingent operations in an environment whereresources are scarce and procurement decisions face severescrutiny. How do we change our approach to training, meetingexisting needs whilst also addressing future requirements such asDigitally aided CAS, increased use of Full Motion Video,exploitation of Air Assets and non-permissive theatres ofoperation? How can simulation assist in delivering best of classFACs in an economic, efficient and effective manner to be fullyprepared for tomorrow’s battlefield?

Agenda:

8.30 Registration & Coffee

9.00 Introduction• Scope of the problem and an overview of Ab

initio FAC training• Current focus on Live training and the challenges

and costs associated with simulation systems• Accreditation issues and high overheads

associated with National FAC Schools• Maintenance and development of FAC post

Schoolhouse

09.45 Simulation vs Live Controls• The reluctance to increase use of simulation• Maturity of simulators, fidelity, form fit function kit,

wrap around domes and next generation VRheadsets

• Military / Commercial Pilots established model

10.30 Coffee

10.45 Training for Tomorrow’s Battlefield• Lessons learnt from History • Advancement in surface to air systems,

implementation of DACAS, exploitation of Net-Centric Warfare etc.

• Increased use of AH and UAV into training model.• Developing non-permissive tactics with limited

access to EW ranges and emulators

11.30 Commercial Model • Challenging the existing model and transferring

risk away from Military• Training at the point of need• Consistency of white force• Aircraft Simulator instructor model and the barriers

to this model• Maintaining the expertise and Meeting changing

training needs

12.00 Summary of Workshop - Q and A

12.30 End of Workshop

About the workshop hostTom Ball, Technical Director, Close Air Solutions Ltd After his operational tours as a Tornado GR4 pilot, TomBall was selected to become an instructor at the UK'sJoint Forward Air Controller Training and Standards Unit(JFACTSU) where he trained most of the UKs currentserving FACs, Special Forces and foreign students and

has advised most of the UK's aircrew training establishments onbest practice close air support tactics. During his tenure as ChiefInstructor he was recognised in the Queens Birthday Honours forhis transformative work in Air-Land simulation and as the UK'ssubject matter expert in Air-Land simulation, he transitioned to theFlight Simulation and Synthetic Training (FSaST) team at UKDefence Equipment and Support. Tom left the RAF in 2013 to Co-found Close Air Solutions. His unique combination of first handtactical experience, instructional background, and simulationexpertise, make him a pivotal member of the team.

About Close Air Solutions Ltd We are a company that provides a single access point for end-to-end training and consultation in all fields of Air-Land Integration.We offer tailored training services to meet the specific trainingobjectives of the customer using adaptive, immersive andindividualised training technologies. These technologies arecombined with the best-proven effective training methodsdelivered by recognised training experts. We understand that ourcustomers have unique requirements; we do not employ a onesize fits all methodology. Our mission: To train the Forward AirControllers of tomorrow.

Page 5: SMi Group's 5th annual joint forces simulation & training conference

MARKETING OPPORTUNITIES

Are you interested in promoting your defenceservices to a targeted industry sector? SMi offertailored marketing packages so that yourassociation / publication can gain access to aglobal market and key decision makers in thedefence market.

Contact Sonal Patel, SMi Marketing on +44 0207 827 6106 or email [email protected]

SMi Defence Forward Planner 2013-2014

OCTOBER

Defence Exports2nd – 3rd October 2013, Amsterdam, The Netherlands

NOVEMBER

Global MilSatCom5th - 7th November 2013, London, UK

Social Media within the Military andDefence Sector20th – 21st November 2013, London, UK

UAS 201320th – 21st November 2013, London, UK

DECEMBER

Military Airlift & Rapid ReactionOperations3rd – 4th December 2013, Seville, Spain

FEBRUARY

Joint Forces Simulation & Training3rd - 4th February 2014, London, UK

Mobile Deployable Communications6th - 7th February 2014, Amsterdam, The Netherlands

MilSatCom Middle East & Africa24th – 25th February 2014, Dubai, UAE

Border Security26th – 27th February 2014, Sofia, Bulgaria

MARCH

MilSpace31st March – 1st April 2014, London, UK

APRIL

ISR7th – 8th April 2014, London, UK

Military Robotics7th – 8th April 2014, London, UK

MAY

MilSatCom Asia14th – 15th May 2014, Singapore

SPONSORSHIP AND EXHIBITION OPPORTUNITIES

SMi offer sponsorship, exhibition, advertising andbranding packages, uniquely tailored tocomplement your company's marketing strategy.Prime networking opportunities exist to entertain,enhance and expand your client base within thecontext of an independent discussion specific toyour industry. Should you wish to join theincreasing number of companies benefiting fromsponsoring our conferences please call:

Sadia Malick, Sponsorship Director +44 20 78276748 or email [email protected]

Page 6: SMi Group's 5th annual joint forces simulation & training conference

FAX your booking form to +44 (0) 870 9090 712PHONE on +44 (0) 870 9090 711

POST your booking form to: Events Team, SMi Group Ltd, 2nd FloorSouth, Harling House, 47-51 Great Suffolk Street, London, SE1 0BS, UK

JOINT FORCES SIMULATION & TRAINING 2014Conference: 3-4 FEBRUARY 2014| MARRIOTT REGENTS PARK | LONDON, UK Workshop: 5 FEBRUARY 2014 | LONDON, UK

4 WAYS TO REGISTERONLINE www.jointforcestraining.com

If you have any further queries please call the Events Team on tel +44 (0) 870 9090 711 or you can email them at [email protected]

Payment: If payment is not made at the time of booking, then an invoice will be issued and mustbe paid immediately and prior to the start of the event. If payment has not been received thencredit card details will be requested and payment taken before entry to the event. Bookings within7 days of event require payment on booking. Access to the Document Portal will not be given untilpayment has been received.

Substitutions/Name Changes: If you are unable to attend you may nominate, in writing, anotherdelegate to take your place at any time prior to the start of the event. Two or more delegates maynot ‘share’ a place at an event. Please make separate bookings for each delegate.

Cancellation: If you wish to cancel your attendance at an event and you are unable to send asubstitute, then we will refund/credit 50% of the due fee less a £50 administration charge, providingthat cancellation is made in writing and received at least 28 days prior to the start of the event.Regretfully cancellation after this time cannot be accepted. We will however provide theconferences documentation via the Document Portal to any delegate who has paid but is unableto attend for any reason. Due to the interactive nature of the Briefings we are not normally able toprovide documentation in these circumstances. We cannot accept cancellations of orders placedfor Documentation or the Document Portal as these are reproduced specifically to order. If we haveto cancel the event for any reason, then we will make a full refund immediately, but disclaim anyfurther liability.

Alterations: It may become necessary for us to make alterations to the content, speakers, timing,venue or date of the event compared to the advertised programme.

Data Protection: The SMi Group gathers personal data in accordance with the UK Data ProtectionAct 1998 and we may use this to contact you by telephone, fax, post or email to tell you about otherproducts and services. Unless you tick here □ we may also share your data with third parties offeringcomplementary products or services. If you have any queries or want to update any of the datathat we hold then please contact our Database Manager [email protected] orvisit our website www.smi-online.co.uk/updates quoting the URN as detailed above your address onthe attached letter.

Unique Reference Number

Our Reference LV D-042

Terms and Conditions of Booking

DELEGATE DETAILSPlease complete fully and clearly in capital letters. Please photocopy for additional delegates.

Title: Forename:

Surname:

Job Title:

Department/Division:

Company/Organisation:

Email:

Company VAT Number:

Address:

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Post/Zip Code: Country:

Direct Tel: Direct Fax:

Mobile:

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Signature: Date:I agree to be bound by SMi's Terms and Conditions of Booking.

ACCOUNTS DEPT

Title: Forename:

Surname:

Email:

Address (if different from above):

Town/City:

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Direct Tel: Direct Fax:

Payment must be made to SMi Group Ltd, and received before the event, by one ofthe following methods quoting reference D-042 and the delegate’s name. Bookingsmade within 7 days of the event require payment on booking, methods of paymentare below. Please indicate method of payment:

□ UK BACS Sort Code 300009, Account 00936418□ Wire Transfer Lloyds TSB Bank plc, 39 Threadneedle Street, London, EC2R 8AU

Swift (BIC): LOYDGB21013, Account 00936418IBAN GB48 LOYD 3000 0900 9364 18

□ Cheque We can only accept Sterling cheques drawn on a UK bank.□ Credit Card □ Visa □ MasterCard □ American Express

All credit card payments will be subject to standard credit card charges.

Card No: □□□□ □□□□ □□□□ □□□□Valid From □□/□□ Expiry Date □□/□□CVV Number □□□□ 3 digit security on reverse of card, 4 digits for AMEX card

Cardholder’s Name:

Signature: Date:I agree to be bound by SMi's Terms and Conditions of Booking.

Card Billing Address (If different from above):

LIVE STREAMING/ON DEMAND/DOCUMENTATIONUnable to travel, but would like to watch the conference live, ask questions, participate as if you were in the room?

Price Total

□ Live Streaming £999.00 + VAT £1198.80

□ On demand £599.00 + VAT £718.80(available 24 hours after the event)

□ Access to the conference documentation on the Document Portal £499.00 + VAT £598.80

□ The Conference Presentations – paper copy £499.00 - £499.00(or only £300 if ordered with the Document Portal)

PAYMENT

□ Book by 31st October to receive a £300 discount off the conference price□ Book by 29th November to receive a £100 discount off the conference price

EARLY BIRDDISCOUNT

VATVAT at 20% is charged on the attendance fees for all delegates. VAT is also charged on liveStreaming, on Demand, Document portal and literature distribution for all UK customers and for thoseEU Customers not supplying a registration number for their own country here

CONFERENCE PRICES GROUP DISCOUNTS AVAILABLE

I would like to attend: (Please tick as appropriate) Fee TOTAL

MILITARY, GOVERNMENT, PUBLIC SECTOR RATE□ Conference & One Workshop £1498.00 +VAT £1797.60□ Conference only £899.00 +VAT £1078.80□ Half Day Workshop Only £599.00 +VAT £718.80

COMMERCIAL ORGANISATIONS□ Conference & One Workshop £2098.00 +VAT £2517.60□ Conference only £1499.00 +VAT £1798.80□ Half Day Workshop Only £599.00 +VAT £718.80

PROMOTIONAL LITERATURE DISTRIBUTION □ Distribution of your company’s promotional

literature to all conference attendees £999.00 +VAT £1198.80

The conference fee includes refreshments, lunch, conference papers and access to the Document Portal containing all of the presentations.

VENUE Marriott Hotel Regents Park, 128 King Henry's Road, London

□ Please contact me to book my hotelAlternatively call us on +44 (0) 870 9090 711, email: [email protected] or fax +44 (0) 870 9090 712