smart tv training for technicians

SMART TV TRAINING FOR TECHNICIANS

Nick FosterFebruary 2011USA Training CenterUSA Training Center

20OUTLINE

011 Smaart TVs

1. What is Smart TV?2. How does it work?3. What models have it?4. What are the differences in hardware?5 How do I update the firmware? 5. How do I update the firmware? 6. How do I connect to a network?7. How do I test it?

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7. How do I test it?

ning CenterNick Foster

20WHAT IS SMART TV/NETCAST?

N tC t i th f LG’ I t t

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NetCast is the name for LG’s Internet connected TVs.

art TVsBBTV

LG Smart TV is NetCast plus the ability to download

A.K.A. NetCast S t TV

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the ability to download additional applications from

an LG app store

Smart TV Broadband TV Internet TV

C t d TV


Connected TV

20SMART TV OVERVIEW

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New menu system - Dashboard Menu button is now labeled Home Premium apps still come pre-installed art TVs

pp p TV login is required to download apps Website register only required for pay apps

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2010 NetCast 2011 Smart TV

20REMOTES

2009 Remote 011 Sma

2009 Remote

art TVs

2010 Remote

2011 Remote

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2011 Remote


20MAGIC MOTION REMOTE

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Motion sensing remote Included with LW9500, LW7700, LW6500 art TVs

Press enter to bring up cursor Press Enter and Mute to reinitialize


20HOME SCREEN EXPLAINED

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20CARDS EXPLAINED

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North American models will have 3 Cards

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o t e ca ode s a e 3 Ca dsNetCast Featured Premium

Your favorite appsNetCast Featured Apps ning Center

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Ads for the LG app storeMy Media

USB and DLNA file player

20011 SmaNorth American models will have 3 Cards

NetCast Featured Premium

art TVs

NetCast Featured PremiumYour favorite apps

NetCast Featured Apps Ads for the LG app storeAds for the LG app store

My Media USB and DLNA file player


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20The Plus button opens the full 011 Sma

The Plus button opens the full screen version of the Card

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[Drag]

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Premium Apps Card NetFlixViewsterMLB TV art TVs

VUDU

Premium Apps Screen Netflix CinemaNow PicasaPremium Apps Screen NetflixVuduMLB TV YouTube

CinemaNowfacebooktwitter vTuner

Picasa, AccuWeatheraccedo

Regular Apps Media Search

Viewster Google Maps

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Regular Apps Media SearchWeb BrowserMedia Link


20MEDIA SHARING

011 SmaHard Drive art TVs

USB

LG Smart TVSmart

Share

Flash Drive

MobileDLNA

Media Link

Mobile

PCPC

New Features:

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New Features:Media Link powered by Plex (plexapp.com)Microsoft PlayTo support. Push files to the TV (DLNA-DMR).


20APP STORE

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20011 Smaart TVs


20011 SmaMultiple IDs can be generated on one

1 Device – Multi ID

You can use up to five Devices with a single

1 ID – 5 Device

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Device, and app purchase details can be separately managed for each ID.

ID. (You can install and use purchased apps on a maximum of five Devices.)

User ID 01ID 01 ID 01

ID 01

User ID 02

User ID 03

. ID 01ID 01

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..


20PRE‐INSTALLED APPS

Th f i t ll d

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There are four areas you can access installed apps


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20HARDWARE DIFFERENCES

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Networking hardware is built onto the main board.


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20SUPPORTED MODELS

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2009

2009 NetCast:LH50

2010 NetCast:LD550

2011 Smart TV NetCast:LZ9700

2010 2011

art TVs

LH50LHX

LD550LD650LE7500LE8500

LZ9700LW9500LW7700LW6500

LEX8LEX9LX6500LX9500

LW5700LW5600LV5500LV5400LX9500

PK750PK950

LV5400LV3700LK550LK530

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PZ950PZ750


20

Th 3 t d fi d t

FIRMWARE UPDATES011 Sm

a

There are 3 ways to do firmware updates Internet (Network System Update) USB Automatic USB M l

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USB Manual

There are 3 ways to check firmware versionS i M1. Service Menu • Press instart on service remote

2. In the customer support menu2011 d l i ’ i h• 2011 models it’s in the setup menus

• 2010 models press menu and then red button3. Host Diagnostics

hl h d f

Correct

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• Highlight option and press 1 four times


Incorrect

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USB Update1. Download the file to a USB drive into a folder named LG_DTV. File

extension will be .epk.p2. Turn on the TV and insert the USB drive. 3. The TV will automatically try to install the firmware. If not, then you

already have the newest firmware. 4. Follow the instructions and wait for it to finish.


20Manual USB Update1. Download the file to a USB drive into a folder named 011 Sm

a

LG_DTV. 2. Turn on the TV and insert the USB drive. 3. Highlight Option in the user menus. art TVs

4. Press the FAV or Mark key 4 times.5. Choose the correct file and press Enter.

CorrectCorrect

Incorrect


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20TV SETUP

011 SmaIf using a Cable or Sat box as a tuner

Initial Setup

art TVs

g Connect an HDMI cable to the box. You do not need to run the Auto Tuning

Antenna (OTA) or unscrambled cable (ClearQAM) Connect coax cable. Run auto channel scan. Run auto channel scan.

Menu->Channel->Auto Tuning->Start/Yes

Network connection

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Network connection Use a wired connection when possible Wireless dongle is included in 2011 Use WPS when using wireless ning Center

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Use WPS when using wireless

20NETWORK SETUP

Terminology 011 Sma

LAN Local Area Network.

WAN Wide Area Network. A network covers a large area. Typically connects

Terminology

art TVs

WAN g yp ysmaller networks together. The Internet, for example.

DLNA

DLNA stands for Digital Living Network Appliance. It provides an easy way to share media on a network. DLNA requires a server and a player. I thi ti l th l di d i LG TV th t t DLNA ThDLNA In this article the player discussed is LG TVs that support DLNA. The server is typically a PC running DLNA server software...but can be other devices. Almost any operating system can run DLNA server software.

CIFS Common Internet File System (CIFS). File sharing protocol used by CIFS y ( ) g p yWindows.

TCP/IPThe Internet Protocol Suite. Common network protocol used by the internet. Requires each computer to have an IP (Internet Protocol) dd

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address.

DMZDemilitarized Zone. This allows the IP address of the device entered to bypass the firewall. Therefore, your NAS can be accessed via the Internet while other devices on your network are protected ning Center

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Internet while other devices on your network are protected.

ISP Internet Service Provider. The company that provides your Internet access.

20NETWORK LAYOUT

011 Smaart TVsRouter

Modem

Connecting to an existing

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Connecting to an existing network is the most typical and easiest network setup.

Or…you can connect directly to a modem.


20CONNECTION SETUP

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Wired ConnectionRouter/Gateway

DSL/Cable Modem art TVs

Wireless ConnectionWireless Connection

• AN‐WF100 is a Wi‐Fi USB adapter compatible with all 2010 HDTV models featuring NetCast

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featuring NetCast.• Only this wireless adapter can be used with an LG TV. • Does not support 2009 models. ning Center

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• Sold through LG dealers.• Supports IEEE 802.11a/b/g/n

20INSTALLATION GUIDELINES

1 Connection 2 Network 3 Function 011 Sma

1. Connection Setup

2. NetworkSetting

3. FunctionTest

Connect the TV to the Run IP auto Verify service

art TVs

Connect the TV to the existing network

Run IP auto Setting

Verify service is operational

Actual Steps1) Connect the TV to your router with an Ethernet cable.

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) y2) Go to the Network Menu on the TV and choose the Network Setting option. 3) Highlight the auto setting option (should be default) and press Enter.4) Wait until it's finished. It will populate the boxes with the settings found.5) Close the menu and start using NetCast


5) Close the menu and start using NetCast.6) A quick test is to try to get an activation code in the NetFlix application.

20Wired Connection

011 SmaConnect the TV to your network using a

standard Ethernet (patch) cable Cat 5 Cat 5e

art TVs

standard Ethernet (patch) cable…Cat 5, Cat 5e, or Cat 6 cable with RJ45 male connectors.

When using a direct connection, you may need a cross‐over cable.

When using a direct connection, you may need to use the manual IP settingto use the manual IP setting.

Make sure the green light is lit and the orange light blinks.


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Menu Setup

1) Go to the Network Menu on the TV and art TVs

)choose the Network Setting option.

2) Highlight the auto setting option (should be default) and press Enter.

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When would you use manual? If you need to put the TV in an unrestricted zone, you would enter the IP address of the TV in the ning Center

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router’s DMZ or Port Forwarding menu.

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3) When finished connecting, it will populate the boxes with the settings found.4) Cl h

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4) Close the menu.

If the setup fails, the TV will let you know at which point it failed.

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In this particular example the problem was using 2 routers. The first router allowed access but the second router did not. ning Center

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20Manual IP Setup

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The customer will have to find and type in the numbers manually. They can find these numbers from a PC on their network by opening a art TVs

command prompt and typing “ipconfig”.

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TV settings

IP : 192.168.0.33

SM: 255.255.255.0

GW: 192 168 0 1


GW: 192.168.0.1

DNS: 192.168.0.1

20Wireless Connection

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WiFi Connection Types:

U i SSID d

art TVs

• Using SSID unprotected• Using SSID protected (Normal)• Connect with pin number (WPS‐PIN)• Simple setting button (WPS‐PBC)p g ( )

d• AN‐WF100 is a Wi‐Fi USB adapter compatible with all 2010/11 HDTV models featuring NetCast.• Only this wireless adapter can be

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y pused with an LG TV. • Does not support 2009 models.• Sold through LG dealers.S t IEEE 802 11 /b/ /


• Supports IEEE 802.11a/b/g/n

20Wireless Using SSID

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1) Insert the LG wireless dongle into a USB port on the side of the TV. art TVs

2) Switch the Network Type from Wi d Wi l

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Wired to Wireless.


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2) Select the name of your wireless network.

art TVs

3) If it is a secured network, it will ask you to t th d Oth i it illenter the password. Otherwise, it will

connect

The LG WiFi Adapter supports all the

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The LG WiFi Adapter supports all the common forms of WiFi encryption.

Open, WEP, TKIP, AES, WPA, WPS (PIN, PBC) ning CenterNick Foster

20Wireless Using WPS

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2) Press the WPS or PBC button on the router. art TVs

3) Th C

1) Choose Simple Setting

3) Then press Connect.


203) FUNCTION TEST

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To test, try to connect to NetFlix

art TVs

All buttons should be green. The example above means the TV can see the NetFlix server just can’t connect or be activated This means either the router

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NetFlix server, just can t connect or be activated. This means either the router is blocking the connection or the TV has a defective NetFlix ESN.

Some older routers may block NetFlix. Firmware update will fix it some cases. ning CenterNick Foster

Otherwise try turning off the firewall on the router, connect to NetFlix, and then turn the firewall back on.

20NETWORKING REVIEW

011 SmaRecommenced connection order when experiencing problems art TVs

Recommenced connection order when experiencing problems1) Use a wired connection if convenient.2) Next go with choosing an SSID

(I th h “S l t AP f li t”)(In the menu, choose “Select AP from list”). 3) Try the WPS button method.4) Use the wired or SSID, but use manual to enter info.5) Connect directly to the modem.6) Try a different router.


20NETWORK TROUBLESHOOTINGSpeed Requirements 011 Sm

aBar to1 2 3

1Vudu

Speed Requirements

art TVs

Display1 2 3

HDX 0~4.5M 4.57~6.75M 6.75~9M

HD 0~2.25M 2.25~3.35M 3.37~4.5M

SD 0~1M 1~1.5M 1.5~2M

B t

Netflix

Bar to Display

3 5 7 10 13

Network Speed 350K 500K 1000K 1500K 2600K

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Bar to Display

1 2 3 4 5

Youtube


Network Speed 200K 400K 600K 800K 1000K

20No Network Connection 011 Sm

aLED Blinking on TV

Yes The Router is bl ki h

Does turning off Does turning off the firewall in

art TVs

Network Port?on TV

Network Port?

No

blocking the TV the router work?the firewall in

the router work?

No

the router work?

Does a direct connection to

the router work?

Most likely router problem, but

possibly mainboard problem

No

Does a different cable

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work?

No


pMain Board

20NetFlix Problems 011 Sm

aWill NetFlix activate?

Yes YesCan you play a Can you play a movie, but it keeps stopping

See next page art TVs

Does Does

No

Turn the Turn the

to buffer? to buffer?

No

turning off

work?

turning off the firewall

in the router work?

Does turning Does turning off the firewall in the router

work?

Turn the firewall back on. If ceases to operate, call LG.

firewall back on. If ceases to operate, call LG.

Yes Yes

work?work?

No

Call NetFlix to Call NetFlix to make sure ESN

Router or ISP is blocking port(s)

needed by NetFlix

Can you ping Can you ping NetFlix?

h

call LG.

No

Yes

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is in NetFlix’sdatabase.

No

needed by NetFlix. Call LG with info.(NetFlix uses port

80 and 443)

Pathpingmoviecontrol.ne

tflix.com


Replace Mainboard.

20NetFlix streaming Problems 011 SmaTo play videos without buffering, Network Condition speed should be greater art TVs

p y g, p gthan 1.5Mbps…sustained.

For the best quality picture, a connection speed of 4.0Mbps is needed.

Your connection may be affected by other activity on your network, such as online gaming, file sharing or other video streaming.

You can test your bandwidth at one of these sites:http://www.speadeasy.net/speedtest/http://www.speedtest.net/

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WiFi or Powerline adapters can cause dropouts due to interference.


20DLNA SETUP

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DLNA stands for Digital Living Network Alliance. It provides an easy way to share media on a network. DLNA requires a server and a player. Almost any operating system can run DLNA server software. art TVsDLNA server software is included with LG devices that are DLNA certified players. It is called Nero MediaHome Essentials. Other options include Windows 7, which has a built‐in DLNA server. Windows Media Player 11 also has a built‐in DLNA server.


20DLNA Terminology 011 Sma

DLNA Digital Living Network Alliance. A media sharing device that uses standard computer networking protocols. art TVs

DMS Digital Media Server. Software or a device that can serve media files to other devices on a network.

DMP Digital Media Player. Software or a device that can play di fil f DLNA (DLNA DMS)media files from a DLNA server (DLNA‐DMS).

DMC Digital Media Controller. This is a Digital Media Server that can also "push" files to compatible devices. The server software can instruct a compatible device which media pfiles to play. Aka Play‐To.

DMR Digital Media Renderer. This is a device that can receive commands from a Digital Media Controller. DMC compatible server software can instruct a DMR which

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compatible server software can instruct a DMR which media files to play. A DMR also features the functionality of a Digital Media Player. Current LG devices do not support this. ning Center

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20MediaHome installation011 Sm

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1) After installing MediaHome, open the program.2) When you run it for the first time, the wizard will start. Click either option on h f ld h d h i f ld ll

art TVs

what folders to share. We recommend choosing folders manually.


20011 Sma3) Just choose a folder like My

Music to add You can add more

art TVs

Music to add. You can add more folders later.

4) Click the Start the media server

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4) Click the Start the media server now button to start the media server.


204) Now your files are being shared. You can add more folders to share at 011 Sma

this time. Close the control panel when done. The server will run automatically in the background every time you start Windows.


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20MyMedia Operation

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Once you have connected the TV to your home network, you can access any DLNA servers on the network. The TV requires no additional setup. Below is how to access the files on a DLNA server

art TVs

how to access the files on a DLNA server.

1) Press menu on the remote and choose My Media.

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2010 NetCast


2010 NetCast

2011 Smart TV

20011 Sma2) For this example, choose Movie. art TVs

3) The TV will automatically search and list media servers.4) Choose the DLNA server you wish to connect to.

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NOTE: You may have to allow the TV access in the DLNA server's software menu.


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5) Choose Album or All Video. Note that in this case "album" means "collection"...It doesn't refer to a

i lb

art TVs

music album.

6) This will show a list of video files in the shared folder.


20NOTE: If you press the up button and choose a 011 Sma

y p pphoto or music folder you will notice none of your music or pictures show. This is because the TV is in Movie mode and will only show video files Press the green button on the remote to

art TVs

files. Press the green button on the remote to change to Photo mode and the photos in the folder will be displayed (like the picture below).


20MyMedia Formats011 Sm

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Below are the typical supported formats on LG TVs that support DLNA. New LG TVs that support DLNA are DivX Plus™ HD certified. art TVs

Video

Video Codecs: DivX, Xvid, H.264, AVC, MPEG2

A di C d AC3 ACC WMA MP3 DDAudio Codecs: AC3, ACC, WMA, MP3, DD

File Extensions: MP4, MKV, DIVX, AVI, MPEG, MPG, VOB

Music

Audio Codecs: WMA, MP3 (8‐320 kbps)

File Extensions: WMA, MP3

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Photos

Codecs: JPEG, PNG ning CenterNick Foster

File Extensions: JPG, JPEG, PNG

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MyMedia Notes

art TVs

• The most common video format to use with DLNA is H.264 at 30 frames/sec.• Remember, even when using a supported codec, the file container and file extension must also be supported by the player.• Nero MediaHome supports DivX subtitles, some other DLNA servers do not. • The DLNA server and the TV must be connected to the same router. • Some Anti‐Virus programs may block media sharing.Some Anti Virus programs may block media sharing.• Nero MediaHome is supported by Nero. Nero.com.• Other popular DLNA servers: Cyberlink server, Twonky, Windows Media Player11.


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