GMARG Meeting

Thursday 15th November 2018

Today’s Agenda

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Today’s Agenda

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Item Number

Description Time Allotted

1 Introduction/confirmation of attendees 5 mins

2 Review of Previous Minutes and Actions 15 mins

3 Eircodes 5 min

4 Data Sharing Agreement / Code Modification 5 min

5 PPM Refunds – November 2018 5 min

6 Schema Release 2019 5 min

7 MPD 42 Supplier Complaints Go-Live 5 min

8 GNI Verbal Updates:

Christmas 2018 GNI working arrangements

PPM Emergency Credit

Vulnerable and Priority Customer Annual reconciliation

Revenue Protection update

20 mins

7 CRU Verbal Update 5 mins

8 AOB 5 mins

Action Number

Status Overview Responsible

G121 Open Data Processing Agreement: GNI to revert with updated proposals for Code

Mod

GNI

G175 Open GNI to maintain watching brief on Eircodes, co-ordinate future go-live project

plan with ESBN, issue portfolios when licencing question resolved, issue

revised August Minutes. All to consider impact of simultaneous versus

sequential implementation, confirm licencing position with Eircode holder by

Nov GMARG

GNI/All

G190 Closed MPD 5 (Correction/ Amendment): Change of Mind GNI

G202 Open Priority Customer Flag: GNI to submit to CRU for approval GNI

G203 Open Misdirected Payments: Technical process to be addressed as part of any PPM

enhancement project, Financial arrangements to be discussed at that stage

GNI

G206 Open GMARG ToR including revised CR/DDR timelines. CRU to provide update to

GMARG on ToR including revised CR/DDR timelines

CRU

2. Review of Previous Minutes & Actions18 September 2018

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Action Number

Status Overview Responsible

G242 Closed Schema Release – Shipper feedback has closed on detailed schema release

project plan timelines

Shippers

G243 Closed Schema Release - GNI arranged bi-lateral meeting with each Supplier re market

testing timelines

GNI/Shippers

G244 Open PPM Refund Process - GNI to re-issue FAQ document to industry Shippers

G245 Propose

to Close

2019 Dates: GNI issued proposed dates around Christmas Lock Moratorium,

Christmas Hours and the 2019 GMARG calendar

GNI

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2. Review of Previous Minutes & Actions18 September 2018 (continued)

Action Number

Status Overview Responsible

G246 New Eircode technical question: GNI to confirm that MM with wrong/no Eircode will

be accepted

GNI

G248 New PPM Working group ToR: Shippers to input to new working group ToR Shippers

G249 New 2019 GMARG Workplan: Shippers to input to the 2019 GMARG workplan by the

next GMARG call

Shippers

G250 New VC reconciliation: Shippers to reply to VC reconciliation Shippers

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2. Review of Previous Minutes & Actions18 September 2018 (continued)

3. Eircodes

• Several Shipper have requested that their portfolio files with Eircodes are issued

• GNI has e-mailed all Shippers to confirm their Capita Licencing positions

• Internal review taking place with GNI IT’s team ref licencing requirements

• GNI urges Shippers to consider implications on their own systems, in particular for

dual fuel customers

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Eircodes

4. Data Sharing Agreement

• GNI has consulted its external legal advisors.

• GNI intends to mitigate the “Double Jeopardy” issue by proposing modifications to

Part B – General Principles which addresses priority between licences, Code etc.

• GNI is working to develop drafting, within the Code, to implement the agreed

provisions from Draft DPA.

• GNI will prepare potential drafting and circulate.

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Data Sharing Agreement

MPD 43:

5. PPM Refunds

GMARG

15th November 2018

MPD 43 - PPM Refunds

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Supporting Documentation:

• FAQ Document

• Letter Template (GNI – customer)

• Letter Template (supplier – customer)

Mon 19 Nov Issue Refund Files

Suppliers receive list of GPRNs and refund amounts

Tue 20 Nov GNI Letter to Customer

GNI notifies customer of refund amount

Tue 27 Nov Monies Transferred to Suppliers

wire transfers & credit notes issued to supplier

20 Nov – 18 Dec Suppliers to contact customer and process refund:

refunds to be processed within 4 weeks

NOTE: means of processing refund at suppliers discretion

Background:

• MPD 43 approved by CRU in June 2018 provides for a

quarterly refunds process

Refunds Timeline:

MPD 43 - PPM Refunds

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1. How will customers be made aware that they can claim their refund via their gas card without having to purchase additional credit?

a. Instructions provided in supplier letter; and

b. FAQ provided (see below)

FAQs:

My supplier is processing my refund via my gas card. What do I need to do?

Within 60 days of receiving the letter from your gas supplier, you will need to top up your gas card and insert the card in your meter. Once this has been done, the refund amount will be added to your gas card which you can use for future gas purchases.

I don’t need to top up my card right now. How will I get my refund?

Within 60 days of receiving the letter from your gas supplier, you will need to go to your retail outlet and ask them to process a ‘ZERO’ vend. When you return home, insert your card in the meter. Once this has been done, the refund amount will be added to your gas card credit which you can use for future gas purchased.

Queries raised at October GMARG:

2. Is there a process step in place to monitor and address situations where the customer does not claim their refund before the EUSI expires in 60 days?

a. FAQs included to address this:

i. In the first instance, supplier letter will encourage customer to collect refund within 60 days, providing clear instructions on how to do so; and

ii. If EUSI does expire, supplier will need to monitor this, contact the customer, and reissue the EUSI

6. GasMap Schema Release

GMARG

15th November 2018

Schema Release Update

• Updated GasMap Schema to Go Live 2 Feb 2019

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Status Update:

• Suppliers concluding UAT &

commencing CPT

• Weekly group calls (GNI & all

suppliers) to monitor progress.

• IBM (market assurance provider)

engaging with suppliers & GNI

Upcoming Activities:

• Supplier UAT: 15 Oct - 16 Nov 2018

‒ 2 week window for each supplier

• Supplier UAT Sign-Off with IBM

‒ pre-requisite to moving on to cross-participant testing

• Cross-Participant Testing : 1 Nov - 5 Dec 2018

‒ 3 week window for each supplier

• Readiness Assessment Report (IBM) 14 Dec 2018

MPD 42:

7. Management of Supplier

Complaints

GMARG

15th November 2018

MPD 42 - Management of Supplier Complaints

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Background:

• MPD 42 approved by CRU in June 2018

Implementation Date:

• 19 November 2018

Send Complaints to:

• GNIsuppliercomplaints@gasnetworks.ie

• 066 9799174

Recap - Scope of MPD 42:

• MPD 42 to be used for complaints supplier is tracking as a

complaint from a gas customer

• Otherwise, suppliers can submit issues/queries via usual

channels as per ‘Customer & Supplier Issue Resolution Process’

MPD 42 - Management of Supplier ComplaintsComplaints v. Issues - Which Process to Use?

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NOTE: Issue Becomes a Complaint

• If an ‘issue’ becomes a ‘complaint’ at some

point after the issue resolution process

has commenced, GNI will transfer any

information already gathered across to the

‘complaints’ process

QUESTION FOR SUPPLIER

Has supplier logged a customer complaint on their system?

Complaints Process - MPD42 Issue Resolution Process

NOYES

MPD 42:

Management of Supplier

Complaints

GMARG

18th October 2018

MPD 42 - Management of Supplier Complaints

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Background:

• MPD 42 approved by CRU in June 2018

Proposed Implementation Date:

• GNI proposes to commence the new process on

19 November 2018

Work Underway:

• Resourcing and IT amendments

• Assigning complaint types and complaint owners

8. GNI verbal updates

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GNI Verbal Updates:

• Christmas 2018 GNI working arrangements

• PPM Emergency Credit

• Vulnerable and Priority Customer Annual

reconciliation

• Revenue Protection update

GNI standard document to issue following call

• Normal hours all teams to Friday 21st December/from Wednesday 2nd January

• Office based teams: Monday 24th morning only/Friday 28th/Monday 31st working

days

• Siteworks teams have Skeleton crews only Christmas week for Emergency

Response/No Gas and urgent unlocks only, jobs are invited for 1st week of January

• Lock Moratorium for RD Shipper locks:

‒ Request by Thursday 6th December/lock by Thursday 13th December

‒ Next date for locks from Wednesday 9th January

‒ Unlocks not impacted

• GNI did advise RMDS of these dates, Electricity dates slightly different

2018 Christmas Working hours/Lock Moratorium

• GNI had previously polled Shippers on their preference about increasing the PPM

emergency credit to €10

‒ Shippers generally supportive

• Details of responses have been submitted to the CRU

‒ Awaiting CRU response

PPM Emergency Credit

• Data has issued to the CRU

• Only minor differences this year

‒ Shippers have confirmed that they have submitted market messages to reconcile the

databases

Vulnerable and Priority Customer Annual reconciliation

Revenue Protection Update

Revenue Protection Working Group Update

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• Working Group Terms of Reference Signed off by the CRU

• Code of Practice – CRU Decision expected here shortly.

• Working Group #2 of 6 was held with Suppliers on November 9th. Main Agenda Items:

• To progress MPD24 (identification of Interference), MPD25 (Recovery of Siteworks Costs) with a view to circulate

draft to GMARG and CRU

• Begin discussion on MPD26 (Recovery of Energy Costs)

• Note slight update to MPD naming.

• MPD24 and MPD25 have been drafted and circulated to Suppliers via the GMARG forum. We ask that any comments

be submitted to GNI by COB on November 29th.

• MPD26 was discussed at the working group and is currently out for comment within the working group participants.

• Comments are due back by November 23rd.

• This will be further progressed in Working Group #3 scheduled for December 7th.

• Working Group #3 to also start discussions around reporting requirements for suppliers with a view to putting reporting

arrangement in place.

9. CRU Updates

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• CRU

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CRU Updates

10. GMARG Proposed Meetings

* Conference Call slots subject to agreement at previous physical GMARG29

Day (in-person meetings have 10:30 am starts, calls have 10am starts)

Meeting/ Call

Date

Thursday Meeting 13/12/2018

• New phone number for 2019, tba

• New process to share documents, tba

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11. A.O.B.