skype summit 2017

Skype for Business Online Cloud PBX - Whats New?

3/28/2017

PresenterPresentation Notes

Concurrency helps organizations that want to fully realize the benefit of Digital Transformation. We focus on connecting Business Operations with Information Technologies to realize specific outcomes that improve revenue, increase profits and drive business expansion. We work with our clients to explore where market opportunities exist and how digital technologies can be applied to drive positive outcomes.

Digital Transformation Realized

A little about me Andrew Bronstad - Managing Architect Communication and

Mobility Practice at Concurrency Inc. Based out of the Brookfield, WI office Specialties include Exchange, Lync/Skype for Business on-

premises and Cloud Involved in the Milwaukee Area Skype for Business Users Group


Overview of Microsoft Solution Microsofts components:

o Infrastructure hosted in O365 datacenters with financially back SLAs, fully encrypted at rest and in transit and georedundant pairing

oSFB Clients include PC & MAC class, iOS/Android/Windows Mobile & browser based experience

oPersistent client available through Microsoft Teams threading

oWide array of supported devices from full POE IP phones to basic USB plug and play


Microsoft Infrastructure Investments

Central US

West USEast US

North Central US

Brazil South

West Europe

Japan East

South India

SE Asia

Australia South East

Australia East

India Central

West IndiaJapan West

East Asia

China West*

North Europe Germany Northeast**

Canada East

Canada Central

South Central US

China East*

Germany Central**

West US 2

Korea South

East US 2

Korea Central

100 + datacentersOne of 3 largest networks in the world

United Kingdom West

United Kingdom South

West Central US

Chile

Asia

Vienna

Finland


Service Level Availability

Our Goal: Great calls anywhere, anytime, on any deviceIndustry-leading media stackIntegrated end-to-end w/devices

Included with every Office 365 subscriptionAvailability of IM and MeetingsAvailability of PSTN Calling and Conferencing

Requirements: Certified IP Phone for Skype for Business with wired Ethernet connectionMedia issues need to be due to Microsoft networks

Monthly uptime % Service credit

< 99.9% 25%

< 99% 50%

< 95% 100%

Skype for Business Quality SLA

PresenterPresentation NotesIn a close partnership, Polycom is building an cloud-based interop service that works with Skype for Business Online.This interop service is hosted in the Microsoft Cloud and uses Microsoft Azure.

The service is able to be discovered within and purchased via the Office 365 Portal. Once purchased users can be enabled from within Office 365 to benefit from the interop service, and be able to schedule meetings that can be joined by non-native meeting device endpoints.

For end-users the usual meeting workflow remains the same, be it that now in the Outlook invite to the Skype Meeting an extra link will be embedded in the invite through which the non-native devices can join.The device then will join a Skype Meeting, and will be able to get all the benefits from a Skype Meeting, with HD audio and video, as well a two way desktop and application sharing.

The technology of the Polycom interop service is extending the years-long experience of Polycoms proven Realconnect technology, and supports a long tail of non-native devices by Polycom, Cisco or other legacy VTCs.

, that enables keeping the meeting in Skype for Business, with a great experience (and being able to leverage all the innovation that we bring in that space) and full integration with the MS workflow-Acano uses Virtual Meeting Rooms to provide Interop with Skype for business online, which doesnt provide a good experience and it is not integrated with MS workflow. (our discussions with them in the past, were related to bring the same experience that we are going to deliver with Polycom)

Cloud Video InteroperabilityQ. Will the VTC interoperability with Office 365 be a Microsoft service or a Polycom service? Can you provide more details?A. Polycom announced today that they will provide a VTC interoperability service, delivered from the Microsoft cloud. This will be a Polycom service, and we will work closely with them to ensure it is readily available to Office 365 customers. Polycom will provide additional details on their plans in the future.

Familiar Skype meeting experience One-touch join PSTN Calling

Dedicated Skype Meeting app Scales to all room sizes Integrates with existing investments

Windows 10 device Universal app, managed through existing tools Low training effort

* Formerly known as Project RigelVisit office.com/skype-room-systems to learn more

PresenterPresentation NotesDirect customers office.com/skype-room-systems

Project RigelQ. What did you show on stage at Enterprise Connect today regarding Project Rigel? Was it a new Surface device? A. Today at Enterprise Connect we showed Project Rigel, an initiative that will bring a Skype Meeting experience pioneered on Microsoft Surface Hub to nearly any meeting room with a display or projector. It will use Windows 10-based tablets for center-of-room touch control, and Skype for Business online meeting technology to easily connect remote users. The device we used onstage was a Surface Pro 4, but we have not announced any product plans and expect to share more in the coming months.Q. Will Microsoft ship a new Surface device built for Project Rigel?A. We have not yet disclosed formal product plans, but we expect to share more in the coming months.Q. Will other Windows 10 OEMs be able to create devices based off of Project Rigel specs?A. We will have more information to share on how the ecosystem can participate in building Project Rigel-based solutions in the coming months.Q. Is Project Rigel a software project or a hardware project for Microsoft, or both? A. To deliver the right experience to existing meeting rooms will take a combination of software and hardware. Project Rigel will build on Windows 10, Skype for Business, and the expertise of partners like Logitech and Polycom.Q. Will both Surface Hub and Surface channel partners sell this new solution as well?A. While we expect Project Rigel systems to be complementary to our industry leading Surface Hub, its too early to comment on distribution details or the plans of our channel partners. Q. When will the new offerings for Skype for Business announced by Polycom and Logitech be available? A. We cannot comment on the specific product plans of other companies. You can refer to the Polycom press release and Logitech blog post for details. Q. Are Polycom and Logitech the only hardware partners that will expand their portfolios with hardware for use with Project Rigel systems? A. Polycom and Logitech both announced their intentions to deliver solutions based on Project Rigel. We expect other partners to participate in the future.Q. How is the experience of Project Rigel in a conference room better than the experience of Skype for Business loaded on my personal Surface? How does it compare?A. Both will provide a tremendous meeting experience, but they serve a different need. Skype for Business on a personal Surface allows an individual to communicate with colleagues using voice, video, and content sharing from nearly anywhere with Internet access in the office, at home, or on the road. A Project Rigel system will be dedicated to a single conference room, and will make it easy for a group of people in that room to meet with colleagues who are unable to join in person. Both will take advantage of the industry leading Skype for Business meeting experience and the ease of use and manageability of Windows 10. Q. How will Project Rigel systems compare with what Surface Hub offers? A. While weve not yet announced product or offering details for Project Rigel, we can describe some important differences we expect. With its unique combination of large touch screen, ability to run Office and other Windows 10 applications, and integrated Skype for Business meeting experience, Surface Hub provides an ideal solution for people to meet and create together. Project Rigel on the other hand will extend Windows 10 and the Skype for Business meeting experience into rooms with existing displays, and bring control of the meetings video, audio and content sharing to the center of the meeting room. Q. How will the cost of Project Rigel solutions compare to the cost of Surface Hub? Should customers reconsider their pre-order of Surface Hub and opt for Project Rigel to outfit their conference rooms instead? A. We have not yet announced product or offering details for Project Rigel, including pricing structure. That said, with its unique combination of large touch screen, ability to run Office and other Windows 10 applications, and integrated Skype for Business meeting experience, Surface Hub provides an ideal solution for any room where people meet and create together. Project Rigel systems, when available in the future, will extend Windows 10 and the Skype for Business meeting experience into rooms with existing displays, bring control of that experience to the center of the meeting room, and connect to a broad variety of audio and video solutions from Skype for Business partners.

Additional notesCenter of Room control doubling as the codec, powering the Skype Meeting Meeting experience aligned with Surface Hub, to give familiar meeting experience across room devices Special edition of Windows 10, that cleans up content after every meeting (same Windows 10 as Surface Hub)Docked in meeting room optimized smart dock, built by LogitechExamples of partner meeting accessories (not exclusive)Polycom Trio and CX 5100 seriesLogitech Cam Connect, Logitech GroupJabra and Sennheiser room audio devices

CONFERENCING AT A GLOBAL SCALE WITH FLAT RATE PRICING

90 countries

72 countries

PSTN Conferencing Reach

PresenterPresentation NotesFull list of countries is up to date on Internet: https://support.office.com/en-us/article/Where-can-you-get-PSTN-conferencing-1096d81e-7e14-488c-95d8-b8322e39c059

PSTN CONFERNCING

In Skype for Business, a PSTN conference commonly known as a dial-in conference is any conference in which at least one participant dials in to the audio portion by using a PSTN (public switched telephone network) phone. The ability to use a phone to access a meeting is useful for individuals who are on the road or otherwise cannot attend a meeting using a mobile device or PC. Using a phone also can be a better option in other scenarios, such as when internet connectivity is limited or when a meeting is audio only.

With Skype for Business PSTN conferencing, users in your organization can host or create meetings that contain dial-in phone numbers. Callers can then use those phone numbers to call into a meeting using their phone (users who are dialing into a meeting will only get audio, not instant messages, shared desktops, or files being shared in the meeting). You only need to set up dial-in conferencing for users who plan to schedule or lead meetings. Unless the organizer has locked the meeting, anyone who has the dial-in number and conference ID can join the meeting.

We strive to create better experiences while users are in a meeting. Starting later in CY2017, dynamic conferencing IDs became the standard for all Skype for Business online meetings. dynamic conferencing IDs provide a unique conference ID for each Skype for Business meeting, offering enhanced security and smoother transitions between back-to-back meetings. For example, if a meeting organizers meeting is running long, the meeting will not be interrupted by a guest of his next scheduled meeting. This capability is unique to our PSTN conferencing features and superior to other providers who offer static IDs. Customers can chose to opt out of the feature by calling support.

[UPDATED 1/24/2017] The PSTN Conferencing introductory period end date has been extended to September 1, 2017. This extension is designed to give customers more time to understand and enable PSTN consumption billing. During the introductory period, tenants can continue to dial-out from within a SfB meeting without any cost within fair use unless the destination is noted as a Pay-as-you-go (PAYG) dial-out country. An assigned user will need PSTN consumption billing enabled in order to make a call to a PAYG country. The internal field advisory documents how domestic and international dial out will work. https://microsoft.sharepoint.com/sites/Infopedia_G03KC/_layouts/15/WopiFrame.aspx?sourcedoc={0212e27c-6b1c-48fc-b094-6c32d4677777}&action=default&DefaultItemOpen=1

NOTESAudio Features to include support for speech controlUsers can manage their own settingsEnd user operator support is under investigation. When more information is available, we will share that here.

https://support.office.com/en-us/article/Phone-numbers-for-dial-in-conferencing-95a08f84-04e5-4f72-88a8-d6472a7c89d7?ui=en-US&rs=en-US&ad=UShttps://support.office.com/en-us/article/Where-can-you-get-PSTN-conferencing-1096d81e-7e14-488c-95d8-b8322e39c059?ui=en-US&rs=en-US&ad=US

Shown as proof of concept at Enterprise Connect 2016

Live closed captioning of a presentation Input/transcription languages supported

include English, French, Spanish, Mandarin, and German

Translation to support 50 languages

Preview can be enabled today for North America tenants via the online Skype for Business admin center

PresenterPresentation Notes* Languages were proof of concept

Additional notes100+ data centers around the world


Cloud PBX: Calling FeaturesCall answer / initiate (by name & number)Call hold / retrieveCall HistoryCall Delegation & Call On-behalfCall Transfer (Blind, Consult & Mobile) Camp-onCaller ID Call WaitingCall forwarding & simul-ringClients for PC, Mac & Mobile Device switching

Distinctive ringingDo-not-disturb routing & call blockingEnterprise calendar call routingFinancially-backed SLAIntegrated dial-padMusic on HoldQualified IP Desk PhonesSkype & Federated callingTeam calling Video call monitor Voice MailE911


Cloud PBX: Voicemail Voicemail service with no configuration required. Exchange* used for deposit, compliance & archiving.

Features Include Personalized Greeting Message waiting indicator Reply to voicemail with call 23 support languages

Office 365CustomerPremises

*Exchange Online & Exchange Server 2013 & 2016


Cloud PBX: Administration Features Operations Tenant Admin with PowerShell Call Detail Records Call Quality Dashboard

Admin features Multiple Emergency numbers Rate my Call Reporting Unassigned number handling


Organizational Auto-Attendant: Features


Call Queues: Features


Tenant Dial Plan Options

Support for tenant based dial plans Create custom normalization rules Applicable to a specific user or to the entire tenant Following the normalization of the E.164 plans


Cloud PBX PSTN Conferencing PSTN Calling

Features

End-user call handling: (answer, hold, transfer, sim ring) Setup and use call designation Team Calling Use IP Desk Phone Set and enforce calling policies Emergency calling Skype for Business Plus CAL Dial-in for Skype Meetings Meeting Dial-out to PBX/PSTN users** Toll Free Dial-in Conferencing** Default join from PBX/PSTN phones Phone number assignment Inbound calling Outbound calling (Domestic/intl)

Skype for Business

Note: In order to use Cloud PBX, PSTN Conferencing, and PSTN Calling, a customer must have already purchased and deployed Skype for Business Plan 2.

*PSTN Conferencing has different price points in different channels. Please refer to specific channel pricing.

**Toll-free and International Dial-out conferencing capabilities may incur additional per minute consumption charges. Customers can disable this feature to avoid additional billing.


Skype for Business server rights

Existing Server

E5 and Cloud PBX customers will be able to connect their existing PSTN service provider with Microsofts cloud-based call control.

No Existing Server (CCE)

Customers with an existing Skype for Business Server deployment can configure it to connect to Cloud PBX functionality

Covered under existing Server licensing

Customer can leverage a minimal Skype for Business Server deployment

Four preconfigured Virtual Machines are deployed on customer owned Windows Servers

Skype for Business Server roles in VMs are not paid roles and are licensed for use with Cloud PBX

Scenarios are based on whether a customer already has a Skype for Business Server deployed

ComputerTalk - ice Contact Center for Skype for Business18

Contact Center for Skype for Business

Skype for Business

Leveraging your Microsoft investment and moving your contact center to Skype for

Business.

ABOUT COMPUTERTALK


Maker of ice contact center The intelligent communication exchange

Experts in delivering cloud and on-premises multimedia contact center solutions

Only Microsoft native, full service contact center for O365 PSTN*

Microsoft Gold Certified Partner since 2005o Gold Communications Partner

o Gold Application Development Partner

o Member of the Microsoft TAP program

o Contact Center member of the Microsoft Enterprise Cloud Alliance

ComputerTalk: Company Profile

INDUSTRY OUTLOOK

MARKET PERCEPTION OF SKYPE FOR BUSINESS AND CONTACT CENTER


A contact center is the central point of communication for customers and employees into an organization and from an organization to their customers and employees.

Contact centers handle all types of communication mediums voice, video, email, IM/webchat, SMS, social media, fax.

What is a Contact Center?


ComputerTalk: Skype4B + Contact Center = ice

Multimedia Contact Center ACD,Speech IVR,

& IoT

Email, SMS, Webchat, IM, Social Media

Voice &Video

QA, Monitoring

& Recording

Speech Analytics

& BI

WFM, Analytics

& Reporting

Outbound Dialer,

Alerts & Surveys

Native CTI&

CRMScreenpops

PresenterPresentation NotesThe first Government of Ontario app went live in 1999Feds:We sold to Human Resources & Development Canada .early 90s.but then we lost themthe oldest of our current clients PWGCS was 1998/99 followed by DND/DFAIT who were approximately 2001 and a bunch came in after that PSC, CSPS, etc and this eventually became EPAS


Microsoft Advantage: Better Together

VoiceIM/Web chat

VideoPresence

Screen shareCollaboration

Email (Exchange)RecordingOutbound

Database integration

SMSSocial

Fax

Voice

Screen share

Email

Database integration

Recording

Outbound dialing

Collaboration

I/M, Web chat, Presence

Skype4B + ice Cisco and Avaya

INDUSTRY OUTLOOK

CUSTOMER SERVICE AND HELP DESK


Customers Dictate How We Need To Communicate With Them


By 2020, customer experience will overtake price and product as the key brand differentiator. (Source: Walker)

Industry Outlook

http://www.walkerinfo.com/customers2020/


Customer Experience is a Competitive Differentiator

Source: Deloitte

PresenterPresentation NotesWhen a customer calls in to your organization, they want as much informationEx: Brandons person experience

Survey respondents represent organizations from 12 different industries, headquartered in 14 countries and operating in five continents. The majority of respondents operate multi-site contact centers averaging more than 100 representatives.http://www2.deloitte.com/us/en/pages/operations/articles/2015-global-contact-center-survey-results.html


Channel Integration Continues to Struggle

Source: Deloitte

PresenterPresentation NotesSurvey respondents represent organizations from 12 different industries, headquartered in 14 countries and operating in five continents. The majority of respondents operate multi-site contact centers averaging more than 100 representatives.http://www2.deloitte.com/us/en/pages/operations/articles/2015-global-contact-center-survey-results.html


ComputerTalk: Skype4B + Contact Center = ice

Multimedia Contact Center ACD,Speech IVR,

& IoT

Email, SMS, Webchat, IM, Social Media

Voice &Video

QA, Monitoring

& Recording

Speech Analytics

& BI

WFM, Analytics

& Reporting

Outbound Dialer,

Alerts & Surveys

Native CTI&

CRMScreenpops

PresenterPresentation NotesThe first Government of Ontario app went live in 1999Feds:We sold to Human Resources & Development Canada .early 90s.but then we lost themthe oldest of our current clients PWGCS was 1998/99 followed by DND/DFAIT who were approximately 2001 and a bunch came in after that PSC, CSPS, etc and this eventually became EPAS

WHAT DOES ICE ADD TO SKYPE4B

FOR SYSTEM ADMINISTRATORS


Agent Management

Queue Management

Team Management

Coaching

Barge

Wall Boards

Enhanced Response Groups

PresenterPresentation Notesice architecture facilitates easy, cost effective integrations. The workflow designer.If you have deployed a custom app integration in the past, seeing how easy this is and how it doesn't require customization is a VERY big deal. The demo Brandon invited us to has 100k in dev fees for just Dynamics. If we can do it for 10-30 because ofthe connector that is a very big deal.that also gives contact center manager the flexibility to make changes without having to worry about the dev costs.


Workflow designer is a powerful drag-and-drop graphical editor that seamlessly integrates:

ACD IVR Application Integration

Automated Attendant

System Administration

Dialer/Campaigns

Workflow Designer, Auto-Attendant and Administrator



Application Integrations-Universal Connectors

contact center

http://images.google.ca/imgres?imgurl=http://www.btlc.co.uk/Content/Images/logos/logos_75/mitel_blue_logo.jpg&imgrefurl=http://www.btlc.co.uk/Default/Mitel_Business_Phone_Systems.aspx&usg=__5HoFxvm_qQhcbvDBwto4W-OY02I=&h=697&w=1728&sz=150&hl=en&start=1&itbs=1&tbnid=YcR0fpBBtlgyoM:&tbnh=61&tbnw=150&prev=/images?q=Mitel+logo&hl=en&sa=G&gbv=2&tbs=isch:1


FOR CONTACT CENTER SUPERVISORS


iceJournal is an integrated interaction viewer.

Agents, supervisors, and administrators can look up recorded and in progress interactions, view contact history, and perform agent evaluations.

Native ice recording does not require network intercepts*.

iceJournal-Integrated Interaction Viewer


Agent Management

Queue Management

Team Management

Coaching

Barge

Wall Boards

KPIs

iceManager-Real Time Monitoring



Historical Reports



FOR CONTACT CENTER AGENTS


iceBar:-The Agent Experience and Key to the 365 Cloud

Advanced Agent Experience:

Multiparty conference Tagging with LOB codes Screen pop Queue stats Call Controls Agent initiated recording and recording privacy Emergency notices Advanced presence states-Not Ready reason codes Presence of individual queues Multi-contact handling Core Customer Data Maximize Screen Real-estate

This toolbar is the key to our Office 365 integration

PresenterPresentation Notesice Bar: A contact management tool for handling contacts. Using this module, agents can also view queue stats, pick up queued contacts, input reason for call codes, and access CRM information. Team leads and supervisors can silently monitor calls, reroute contacts, and enabling recording as required.

The slim design of the ice Bar allows maximum desktop space for screen pops and other customer service applications


What is your unified communication strategy moving forward?o Legacy PBX (Avaya, Cisco)oHybrid (Legacy PBX and Skype for Business IM/P)o Full Enterprise VoiceoHosted PBX

Poll Question

SKYPE FOR BUSINESS AND ICE

CLOUD AND FOR O365 PSTN


ice and Skype for Business on ComputerTalk cloud

Skype for Business

ice

User

ComputerTalk Cloud

Customer

LegendTLS connection

Internet


ice Contact Center for Skype for Business + O365

PSTN User SBC

[email protected]

Telephone line

Legend

SIP

RTP (Media flow)ice

SIP Trunk Provider

ComputerTalk Data Center

Office 365 Cloud

Exchange UM

Internet

Skype for Business

Conference

SFB (IM/Presence)

SFB (Voice-enabled)

PSTN


ON-PREM BASED DEPLOYMENT


On Premises Based Deployment

Customer

ice

User

LegendTLS connection

Skype for Business


HYBRID DEPLOYMENTS


ice in the Cloud, Skype for Business On Premises

Skype for Business

ice

ComputerTalk

Customer

User

LegendTLS connectionFederation

Internet

BENEFITS


Enhance Skype for Business Consume Office 365 PTSN Enhance customer service Simplify contact center management Minimize your network footprint Maximize business intelligence

Summary-Putting it all together

THANK YOU AND NOW YOUR QUESTIONS!

ADDITIONAL QUESTIONS? WANT A DEMO?

EMAIL US! [email protected]

[email protected]

SIP-licityNavigating the Evolution of Voice Communications

Presented By:

High CostIncorrect BillingConfusing ContractsSlow SpeedReliabilityBusy SignalsTediousContingency

Current

TechnologyCarriersSolutionsDelaysIncorrect BillingLack of TransitionPoor Communication

Change

Down TimeBilling QuestionsChange ManagementNo AccountabilityRevolving ContactsReactionaryNo Strategy

On-Going

Telecom Challenges

There Has to Be a Better Way!!!!

Orion to the Rescue

Supporting Customers since 1996 Representative of over 250 Carriers Creative, Proven Telecom Solutions

Voice, Data, Internet Single Point of Contact

Your Telecom Ambassador

Orion and SIP

Over 400 SIP Presentations 150+ Customer Implementations Represent Multiple SIP Providers Complete ROI Analysis

Monthly Cost Comparison Hard/Soft Cost Savings Upfront Costs Network Design/BC Project Management

SIP Business Drivers

Create a Baseline

The Keys to Your SIP Project Success

Wish List

Technology Review

The Baseline

Current Costs Inventory of Services Utilization of Services Contractual Obligations Features Usage Local, LD, Toll Free BC/DR Plans Carrier/Contact Lists

If Only I Could

Lower Costs Gain More Speed Improve Business Flow Simplify Billing Improve Resiliency Enhance BC/DR Add Features/Function Change Management Update Technology

Common Technology

SIP Trunking Integrated Access Solutions

Voice, Data and Internet Fiber Access Mobility Managed Solutions

Let the Experts Do the Heavy Lifting

SIP Definitions

Types of SIP Offerings Telephone Numbers Interfaces CODECs/Compression Cost Components

Types of SIP

InternetCustomerSite Access SIP Trunks

Naked/Over the Top

CustomerSite

Integrated

CarrierAccess

Internet

WANRemoteSite(s)

SIP Trunks

SIP Telephone Numbers

Local TNs/DIDs Virtual TNs

Outside Standard Local Area Enhanced Virtual TNs

e911 Services Local Calling Areas Drive Listing Information

Telephone System Interfaces

Internet`

` Inbound CallsSIP Trunks

TelephoneSystem

Outbound Calls

SIP GatewayITSP

ISDNPRI

AnalogLines

Ethernet

Pure SIP ISDN PRI Analog Lines

CODECs

G.711 Uncompressed 85/100 Kbps per CCCP

G.729 Compressed 24/40 Kbps per CCCP

T.38 - Fax

Internet Inbound CallsSIP Trunks

TelephoneSystem

Outbound Calls

SIP GatewayITSP

ISDNPRI

AnalogLines

Ethernet

Bandwidth/Access

SIP Trunks

Calling Plans

SIP Cost Components

Access BandwidthSIP TrunksTelephone NumbersUsage PlansRedundancy

EquipmentSystemMedia GatewaySIP Licenses

Ideal SIP Environments

Dynamic/Seasonal Traffic Relocations Multiple Locations

Ideal Environments Dynamic Traffic

Calls

Time

$$$

Chart1

1020

205

510

1510

1515

2510

2520

305

1010

Inbound

Outbound

Sheet1

InboundOutbound

Time11020

Time2205

Time3510

Time41510

Time51515

Time62510

Time72520

Time8305

Time91010

To resize chart data range, drag lower right corner of range.

Ideal Environments Relocations

Can you keep your numbers? How many lines do you need?

Ideal Environments Multi Locations

Cost Savings Reduced LinesProductivity Centralized ResourcesResiliency Alternate Routes

Case Study #1 Electrical Contractor

Project Assessment (8) Total Locations

(1) Closing (2) Sites Consolidating

Local Services at Each Site Lower Winter Call Volume Poor Call Flow

No Business Continuity Plan New Applications Requiring Higher Bandwidth Aging Telephone System Total Monthly Telecom Costs = $14,500

Case Study #1 Solution Design

Case Study #1 Outcomes

(6) Final Locations Maintained All Critical Telephone Numbers Consolidated TNs for the Two Sites

Only Paid for What They Needed Improved Call Flow

Voice/Data/Internet Business Continuity Plan Increased Bandwidth

Data Capacity Increased by 200% Internet Capacity Increased by 400%

New Phone System Reduced Cost by $22K Reduced Overall Telecom Costs to $11,000 (24%)

Case Study #2 Call Center

Single Location (10) ISDN PRI circuits Multiple Remote Workers

Limited Business Continuity Plan More Internet Bandwidth Required Aging Telephone System Complicated Call Flow Missing Their Customer SLAs Monthly Telecom Costs - $11,000 plus usage


Redu

ndan

cy

Primary Call CenterPrimary

Internet

Secondary Site

Internet

200 Mbps

VoiceInternet SIP

Seconday


Usage Based SIP Trunking Increased Voice Capacity from 230 to 500 available channels

Implemented a Redundant Call Center Moved Original System

Designed BC Plan Increased Internet Bandwidth by 150% New Phone System Reduced Cost by $80K Reduced Overall Telecom Costs to $9,000 (18%)

Quarterly Average INCLUDING USAGE Includes 200 Mbps fiber connection between sites

Case Study #3 Transportation

Multiple Locations Across US (35) Current Terminals (23) Acquired Terminals

Inconsistent Telecom Topology Aging Remote Site Telephone Systems Poor Call Flow Excess Voice Capacity at Remote Sites Insufficient BC/DR Plan


Corporate Site

Primary

Internet

Data Center

Internet

Site Type 1

Local SIP

MPLSReplication

Internet

Remote Gateway

Site Type 2

Remote Gateway

Integrated Local SIP

Internet

Site Type 3

Internet

VTNs/EVTNs

Secondary

Local SIP

RedundantSIP


Deploying SIP Across All Sites Larger Remote Site Type Local SIP Mid Range Remote Site Type Local SIP/Integrated w/Data Smaller Remote Site Type - EVTNs

Upgraded Remote Site Technology Designed BC Plan Improved/Centralized Call Flow Reduced Telephone Bills from 220 to 18 Added DID Function to Smaller Sites Reduced Overall Telecom Costs by 28%

Successful SIP Projects

Accurate Baseline Engage Telephone System Vendor Telephone System Interface

Ethernet/Traditional Session Border Controller Voice Compression/CODEC Evaluate Available Bandwidth

WAN and Internet Hybrid Implementations Test, Test, Test

Special Considerations

Modems/Elevators/Security Fax Traffic SIP Telephone Number Types 911/e911

PresenterPresentation Notes* Wainhouse 2004 study and Frost & Sullivan 2013 study

PresenterPresentation NotesWork like youre in one place with full Skype for Business features Eliminate the hassle of starting meetings on time with one-touch joinAdd anyone directly through PSTN calling or search in the directory and view availability Instantly share your display with remote participantsTake control over the meeting with the center of room control:Select the best gallery options for optimized viewing of content and peopleEasily manage the attendee roster and add, remove, mute, unmute, promote, and demote participantsAdd PowerPoint content directly into the meeting and to remote participants, and advance slides straight from Skype Room Systems' controller

PresenterPresentation NotesSkype Room Systems pairs with industry-leading hardware manufacturers for high quality experiences and trusted innovationBuilt-in wired ingest for to project desktop sharing to the room and to the Skype MeetingOptimized for HD video and audio

One-touch join - Calendar Integration

Ad-hoc Meetings- Full address book- Host meetings

Dial Pad- PSTN Out (tel)

Rich Meetings- Connect and share

from a PC/Mac via HDMI

- Share locally or to remote participants

Skype Room System Interface

A new category: collaboration device

Whiteboard AppsAudio/Video-conferencing

Projection Cross-platform solution

Best-in-class hardware

PresenterPresentation NotesSo were really talking about a brand new categorythe collaboration device.

Built for forward-thinking, workplace environments, Surface Hub delivers the functionality of: A whiteboardA conferencing centerA projection screenAnd more

Its an all-in-one device. That means you can use it alonefor collaboration, presentations, or videoconferencing, for example. Or, you can use it in conjunction with laptops, tablets, teleconferencing systems, and more, since it comes with so many connection ports. And no matter what you show on the screen, its going to look beautiful.

Surface Hub: unlock the power of the group

Best way to create and brainstorm with others

Engaging and productive meetings

Platform for amazing large-screen apps

Designed for the modern workplace

PresenterPresentation NotesIt combines the best way to get everyone pulling in the same direction working, creating, innovating, and sharing information at the speed of their ideas.Transform your workplace into a center for collaboration and innovationSeamlessly connect everyone in your organization, regardless of their locationEmpower leadership to do more, in a visually compelling wayBreathe new life into apps and data by viewing them from a different perspectiveBetter connect disparate business functions together to see things in a new lightDeliver re-imagined experiences for your customer so they fall in love with your brand all over again

Best way to create and brainstorm with others

OneNote Whiteboard

Fluid, natural ink

Built for teamwork

Rich multimedia experience

Take your ideas with you

PresenterPresentation NotesWith the Surface OneNote Whiteboard, your groups will be productive and work together like never before: Team members can pick up the Pen and write naturally to let their ideas flow. Its huge screen size is built for teamwork, allowing up to three people to work on screen at the same time thanks to more than 100 simultaneous touch points. A rich, multimedia experiencewith support for the web and your favorite native applicationsencourages more engaging and expressive sessions.Plus, if certain team members are not in the room, they can easily participate remotely thanks to the Hubs premium audio and visual hardware, which provides high-quality videoconferencing. The canvas is limitless and goes as far as your creativity and imagination will take you. Grab any idea, thought, or image with the Lasso and move it around freely to edit, organize, and shape as you please. And when you have content outside of your current session, the handy Clip functionality brings it right in.Everything on screen can be captured and shared, and taken with you on any device.

Surface Hub and Skype Room Systems at a glance

Surface Hub Skype Room Systems

Purpose Team collaboration Skype meetings

Skype Meeting experience

OneNote and Inking support n/a

PSTN Conferencing

PSTN Calling

In-room PC projection Wired and wireless Wired

Display 55 and 84 capacitive touch screenExternal display or projector (non-touch)

Control Front of room touch Center of table

Audio/Video Built-in cameras and mics + Skype certified accessoriesNeeds Skype certified accessories

Windows 10 Team Enterprise

Runs Windows 10 (UWP) apps n/a

Skype for Business support 2013, 2015, online 2015, online

Exchange support 2013, 2016, online 2013, 2016, online

Device management Intune SCCM, Intune

Device manufacturer Microsoft Partners

Skype Room Systems and Surface Hub are complementary products in a portfolio designed to meet modern meeting space needs

Surface Hub is a powerful all-in-one collaboration device built for inking and touch

Skype Room Systems is a dedicated Skype meeting device

Both feature the familiar Skype meeting experience

Customer scenarios

Scenarios Surface Hub Skype Room Systems

Skype for Business app experience

In-room projection

Bring in remote participants with one-touch and share automatically

Scale across meeting spaces of all sizes

Inking and touch collaboration

All-in-one form factor

Runs Win 10 apps and Edge browser

Polycom, Inc. All rights reserved. 109

Flexibility with Skype Integrated Video Conferencing


Skype UI on RealPresence Group

The only legacy group video with the Skype UI Simple and consistent experience Minimize training


Speaker Framing

Automatically finds active speaker & frames speaker

Uses group framing when multiple or no active speakers

Group Framing

Automatically finds faces & frames all people

Adapts for participants entering or leaving

Non verbal cues seen, emotion capturedMore engaging & productive

Improve Meeting Experience with Automatic People-Tracking

PresenterPresentation NotesTraditionally in a meeting, people were required to manually control the camera with a remote control or touch pad. Using a remote control for the camera is frustrating and confusing for the majority of people. Even when someone does zoom in, it creates choppy, unnatural experience. IT teams create preset camera views but even this intimidates people in a meeting. Since most people leave the system as is when they come in for a meeting, they are missing out on the greatest benefit of video conferencing Seeing vital nonverbal cues!

New technology has emerged that automatically finds faces and frames everyone in the room. No one needs to use a remote control or do anything out of the ordinary. People simply walk in and work without the frustration of using technology. As people enter the room or leave, the camera notices and will reframe everyone in the room for the best view.

Finally, there is speaker tracking technology that goes one step further from group framing. A person can begin speaking and the camera will automatically zoom in to show them up close. This allows people at other sites to clearly see the nonverbal cues of that speaker, making the meeting more engaging and productive. When the active speakers stops the view returns to show the entire group before showing another active speaker if applicable. Its a natural meeting experience where technology doesnt get in the way of collaboration.

2016 Microsoft Corporation. All rights reserved.

Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy

of any information provided after the date of this presentation.

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2016 Microsoft Corporation. All rights reserved.

Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy

of any information provided after the date of this presentation.

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Bridge the Gap High Volume Usability ConsiderationsSkype for Business


Discussion Topics The case for an Attendant/Operator Console

How do you decide

About Bridge Communications


Questions Skype for Business Deployed today for IM&P?

oOnline?oOn Prem?

Skype for Business Deployed today for Voice?oOnline (Cloud PBX)?oOn Prem?

Other Solutions deployed today but interested in or moving to Skype for Business?o AvayaoNortelo CiscooOther


Why an Operator/Attendant Console? IVR Limitations

o 0 out Call Handing Processes

o Answer/Transfero What if someone is on phone?o Not in the office?

Primary Roleso Receptionisto Operatoro Dispatchero Users with high call volumeo Require more features


Why an Operator/Attendant Console? Considerations

oCustomer SatisfactionoROIoDeployment optionsoScalabilityoExtendibility

Plan for Success!


What to look for Microsoft Expertise

FlexibilityoDeploymentoGrowth/Scalabilityo Licensing Options

Experienced Provider

Skype for BusinessOn Prem

In the Cloud


Quick Demo/Discussion

Key Features Predictive Transfer Related People Park For SQUAT Extendable Connectors

Exchange Dynamics CRM Medical Group Functions

2006 Company Emerged

2007 Began to build in house Console

2008 Customers began looking for CUCM alternatives

2009 Joined Cisco Developer Network to build replacement for Legacy Attendant Console

2014 Completed Microsoft Partner Network Competency Passed Microsoft Application Validation Testing

24,000+ Installs99%+ Renewal Rate

It just plain works - you won't be disappointed. Allen Olson, Senior Systems Administrator - Seattle Seahawks

TODAYWorking closely with Microsoft Skype Product Group and DX Teams.

First Attendant Console to be Certified for Skype for Business.

A Fargo based Microsoft ISV focused on bridging gaps for Skype for Business customers.

Who is Bridge Communications?


Whats next?

Schedule an interactive demo today! www.bridgeoc.com

Gary Manske+1.701-212-4797 Bridge Communications+1.701.532.2940 Direct/Office+1.701.306.1928 MobileEmail [email protected]:[email protected]

http://www.bridgeoc.com/mailto:[email protected]:[email protected]

Pexip and Skype for Business Interoperability & Integration23 Mar 2017

Challenges

Three key technologies do not work well together: Skype for Business, traditional video conferencing, and WebRTC

Traditional conferencing infrastructure is based on custom hardware. It is very expensive, and complex to operate.

Enterprise technologies lack scale to provide all employees with virtual meeting rooms for voice, video and data

Interoperability Cost & Complexity Scalability

Challenges faced by enterprises using video collaboration

Datacenters and virtualization is the norm. Move to cloud has started. Collaboration infra-structure lags behind.

Datacenter & Cloud

$?

Enterprise Video Growth Driven by Three Technologies

MicrosoftSkype for Business

WebBrowsers

TraditionalVideoconferencing

Gartner:In 2019 WebRTC will power 15% of enterprise voice and video usage,

up from 1% today

Gartner:By 2019, group videoconferencing usage enterprise-wide will increase

400% over current levels

Source: Predicts 2016: UCC Will Thrive With Web Standards, Commodity and Cloud, Gartner Group

Unify Square:Skype for Business will exceed 100

million enterprise seats by 2018

15X 400%100M

Pexip Makes These Technologies Work Together at Scale

On-premise Deployment

Pexip Infinity can be deployed in the cloud, on premises or bothPexip Infinity makes all these technologies interoperate at scale

A deployment may consist of 1 or 100 servers, and can handle hundreds of thousands of users

Cloud Deployment

1

2

3

4

Pexip Infinity Key FunctionalityDistributed Conferencing

Voice, video and data conferencing allowing any mix of participants in the same meeting SIP, H.323, Lync, Skype, Web, Mobile, VoIP

Distributed Gateway

Any-to-any gateway allowing any endpoint (e.g. Lync, Skype, Web) to call any other endpoint directly

Distributed Call Control

Multiprotocol SIP/H.323/WebRTC registrar, enabling advanced call processing scenarios. Simplifies deployment

Distributed Edge

Provides policing of the enterprise edge, with simplified edge design compared to existing solutions. Coming in 2016.

Pexip Infinity Distributed ArchitectureScale

Distributed architecture multiple VMs connected across locations. Increase capacity while running by adding VMs, locations. Active deployments with over 100,000 VMRs configured

Cost

Easier to deploy and manage than any competing enterprise architecture. Single portal to manage all VMs, even for global deployments. Saves bandwidth across the WAN.

Resilience

Within a datacenter, fail over from one server to another. Between datacenters location failover. Resilient to temporary network splits.

Cloud

Deploy on standard servers on premise. Deploy in Azure or Amazon or other IaaS. On-premises for daily needs, burst to cloud for more capacity.

$

Bandwidth savings between locations

Burst to cloud in one or more locations

Very low latency between endpoints in the same

location

Lets talk architecture

On-Premises

Skype4B Mobile

SIP/H323 VTC

External/web/guestSurface Hub / SRS

Enterprise

Skype4B DesktopDMZ

Skype4B FEPSkype4B AVMCU

Pexip Infinity Pexip Edge

Skype4B Edge

Internet

H323 Endpoint

SIP Endpoint

WebRTC Endpoint

Cloud

H323 Endpoint

Skype4B Mobile

SIP/H323/WebRTC

External/web/guest

Surface Hub / SRS

EnterpriseCloud

SIP Endpoint

OptionalAzure Express Route

Skype4B Desktop

WebRTC Endpoint

Distributed Deployment in Azure

Pexip Infinity Distributed Architecture is perfectly suited for deployment in Azure:

Small VM for Management NodeLarger instances for Conferencing NodesPlace Conferencing Nodes in relevant regionsConnect Conferencing Nodes w/Azure Site-to-Site VPN

The entire Pexip deployment, consisting of dozens of VMs, still behaves like a single entity

All Conferencing Nodes are automatically discovered by and provisioned by the single Management Node

Conferencing Nodes can be added and removed on the fly, without downtime

Azure Site-to-Site VPN connects Pexip

Conferencing Nodes

Azure view of Pexip deployment: A single Management Node and

three Conferencing Nodes in three different Azure data centers

Oh... And Hybrid!

Skype4B Mobile

SIP/H323 VTC

External/web/guestSurface Hub / SRS

Enterprise

Skype4B DesktopDMZ

Skype4B FEPSkype4B AVMCU

Pexip Infinity Pexip Edge

Skype4B Edge

Internet

H323 Endpoint

SIP Endpoint

WebRTC Endpoint

Burst to Cloud. Unique. Why is it Important?

Never run out of capacity

Resilience at no cost

Required for cloud deployment

1

2

3

Capacity for everyday usage on-premCapacity for excess usage in the cloud

A corporate location diesAutomatic failover to cloudStandby capacity is freeFloating Pexip-licenses

IaaS for enterprise is $30bn market, growing at 50%Enterprises ARE moving workloads to cloud24/7 cloud VMs are expensive: 3-5X hardware costCloud bursting: Only a few servers need be always o


Hybrid: Bursting into Azure Cloud Automatic bursting to Amazon since V13

o Includes starting/stopping instances on demandoWhy? Reduces cost dramatically

Deploying Pexip in Azure works alreadyoCustomers have been using this a while

Adding automatic bursting to AzureoStart/stop Azure instances automaticallyoWill work exactly the same as Amazon AWS

Pexip Infinity installed on-premises in enterprise

data-centers

Burst to cloud in one or more Azure or AWS

locations

Use Cases: Call Flow

Pexip Infinity SIP/H.323

Dial name/number@domain

(MS-SIP)

Skype4BOn-prem or O365

Skype4B clients

Dial name/number@domain

(MS-SIP)

Dial number or name/number@domain

(H323 or SIP)

Point-to-Point Dialing Skype4B VTC

Join Skype4B meetings from VTC: Dial-in Using Conference ID

Surface Hub/SRS

Skype4B clients

Pexip InfinitySkype4B AVMCU

SkypeConf Id:

Skype meeting scheduled using Outlook

Custom footer appended to invite. Explains how to

reach IVR from VTC

H323/SIP video endpointdials in via IVR, enters

conference ID

Join S4B meetings from VTC: Drag-and-Drop

Surface Hub/SRS

Skype4B clients

Pexip InfinitySkype4B AVMCU

Skype meeting scheduled using Outlook

Custom footer appended to invite. Explains how to

reach IVR from VTC

H323/SIP video endpointvia Drag-and-Drop from

Skype4B client

VTC One-Click Dial to Skype4B

VTC

Skype4B AVMCUOn-prem or O365

Third-party Scheduling Server

Exchange

Pexip Infinity Gateway

Book Skype4B meeting

Include VTC room

Scheduling server monitors VTC room

mailbox

Scheduling server sends

dial-in information to VTC room

VTC clicks to join

1 3

6

2

4

5

S4B clicks to join

Scheduling Pexip VMRs: Outlook/Exchange Integration

Clicking the Pexip button opens up the Pexip Scheduling pane

and adds dial-in information to the invite

1 Press Pexip-icon in Outlook to schedule a meeting. Add attendees to invite as you would for a regular meeting.

2

3

Attendees will receive a meeting invitation containing dial-in information.The dial-in details are for a unique VMR created specifically for that meeting

Join the scheduled VMR using any client H.323, SIP, Skype, Pexip by dialling in. After the meeting has ended, the unique VMR will be removed

Use Cases: Content Sharing

Share fullscreen desktop, program or PowerPoint

True, Bi-directional Content Sharing

Dual-stream Content-sharing: RDP


BFCP/H239content

H264video


BFCP/H239content

H264video

RDPcontent

H264UCvideo

RDPcontent

H264UCvideo

Dual-stream Content-sharing: Surface Hub

Surface HubPexip InfinitySkype4B

BFCP/H239content

H264video

RDPcontent

H264UCvideo

Whiteboard

H264UCvideo

SIP/H.323 VTC Receiving whiteboard content as

BFCP/H.239

SIP/H.323 VTC Receiving whiteboard content as

BFCP/H.239

MSFT Surface Hub

SIP/H.323

Dual-stream Content-sharing: VBSS

VBSS: Coming in Pexip Infinity Version 14


BFCP/H239content

H264video


BFCP/H239content

H264video

RDPcontent

H264UCvideo

VBSScontent

H264UCvideo

RDP content sharing is great for static and detailed contentVBSS content sharing is better for sharing video clipsS4B clients will choose the appropriate methodPexip will transcode either technology

Content-sharing: PowerPoint Upload


BFCP/H239content

H264video

PSOM

H264UCvideo


Upload PowerPoint

H264UCvideo

Content-sharing: PowerPoint Upload


Workflow:Invite to Skype meetingInclude VTC endpoint in meetingAttach PowerPoint to meeting inviteDuring meeting, VTC will receive slides as BFCP/H.239WebRTC endpoints will receive content as JPEG/PNG

H264video

PSOM

H264UCvideo


Upload PowerPoint

H264UCvideoSurface Hub

Skype Room System

BFCP H.239content

Whats next?

v15: Improved Resilience

Skype4B Mobile

Surface Hub

Skype4B Desktop

H323 Endpoint

SIP Endpoint

WebRTC Endpoint

Adding support for Microsoft FEC (Forward

Error Correction) to cope with packet loss

v15: Skype for Business Gateway Enhancements

Skype4B Mobile

Surface Hub

Skype4B Desktop

H323 Endpoint

SIP Endpoint

WebRTC Endpoint

Familiar Skype4B UX on the Skype side of the

meeting

Familiar videoconferencing UX on the Pexip side of the

meeting

Improved software on the Pexip Fusion GW -> higher number of calls per server/instance since V13

Pexip and Microsoft Technologies

Pexip Infinity is uniquely suited for scalable

deployments in Azure

Pexip Infinity provides interoperability with

Skype4B/O365

Interoperability beyond basic voice/video. IM, Powerpoint upload etc

Pexip Infinity can be deployed on Hyper-V for on-premises deployments

Pexip Infinity integrates with Exchange for scheduling VMRs

Pexip Infinity Exchange integration, scheduling VMRs using Outlook

Provision Pexip VMRs by synchronizing with Active

Directory

Interoperability beyond basic voice/video. IM, Powerpoint upload etc

Thank you.

Jordan OwensVP, Americas+1 703 772 [email protected]

Skype for BusinessVoice Architectures

Presented by Avi Perpinyal

Four Key Scenarios - Not mutually exclusive

SfB Server SfB Hybrid Cloud PBXw/PSTN

SfB Online (Cloud PBX)

Reqd for Skype Meeting Broadcast

SFB Server Mix b/w Server and Online (Cloud PBX)

CALL MANAGEMENT

PSTN CALLING

Connectivity to PSTN Providers Cloud PSTN Calling

Connectivity to PSTN Providers

Cloud PBXO/P PSTN

SfB Online (Cloud PBX)

Connectivity to PSTN Providers

Cloud PBX w/Microsoft Provided

PSTN Calling

On-Premises or HostedSfB Server

Split users b/w SfB Server and SfB Online

Cloud PBX w/On-Premises PSTN

DESCRIPTION

NOTES

Full PBX Features Missing advanced calling featuresExpress Route Recommended

Deploying Skype for Business

PresenterPresentation NotesAC split middle column into two

Pre-requisites: Server Pool

PresenterPresentation NotesAD sync between on-prem and AADHybrid Organization is that a property somewhere

Call Routing Summary

Users Direct Inward Dial (DID) number terminates at PSTN gateway or PBX.Call is routed to on-premises Skype For Business deployment.Users Active Directory object indicates a different deployment locator.Request is proxied through on-premises Edge proxy to Skype For Business Online.Invite is routed to end users logged-in endpoints.If accepted, media is routed either locally or through the companys Edge Server or firewall.If rejected, media is routed to Cloud PBX Voice Mail.

User instantiates a PSTN call.Client normalizes number and sends invite to home server.Voice policy enforcement and call authorization is performed on-premises.Call is routed to PSTN via Mediation Server.

PresenterPresentation NotesDeployment Locator - Ie. AD object attribute that indicates user lives in the cloudHome Server Is this the FE pool where user initially registered

Registration Online User

Skype For Business Online client discovers the server through the Domain Name Service (DNS) Service Location (SRV) resource recordOn-premises server redirects the Skype For Business Online client to the cloud

DaveSfb Online

Skype For Business On-Premises

SfB Online Infrastructure

1

2

3

DNS SRV

PSTN

Internet0

MediaSignaling

PSTN GW

Front-End Edge

Call Flow Peer to Peer Online Users

Peer to Peer: Two Skype For Business Online UsersSession Initiation Protocol (SIP) signaling flows through Skype For Business OnlineMedia flows using the optimal path between the client endpoints

DaveSfB Online



3

1

PSTN

Internet4

JohnSfB Online 2

MediaSignaling

PSTN GW

Front-End Edge

PresenterPresentation NotesReverse number lookup (RNL) Look up of dialed number in local AD to determine when user lives

Call Flow Peer to Peer On Premise to Online User

Peer to Peer: On-Premises to Skype For Business Online UsersSIP signaling is routed between the on-premises deployment and Skype For Business OnlineMedia flows using the optimal path between the client endpoints

DaveSfB Online

SfB On-Premises SfB Online

Infrastructure3

Internet

5

KathySfB On-

Premises 4

1

2

MediaSignaling

Front-End Edge

Call Flow Incoming PSTN Call to Online User

Incoming PSTN CallAn incoming PSTN call is routed to the on-premises gateway, then moves to the on-premises Skype For Business ServerThe number is located via Reverse Number Lookup (RNL), routed to Skype For Business Online, and then routed to the Skype For Business Online endpointMedia always flows through Mediation server and PSTN Gateway

DaveLync Online


5

PSTNInternet

4

5a1 2

5b 34

MediaSignaling


Front-End Edge

PSTN GW

PresenterPresentation NotesIn this case, Dave Online is within the LAN!

Call Flow Incoming PSTN Call to Online User

Incoming PSTN Call (External User)An incoming PSTN call is routed to the on-premises gateway, then moves to the on-premises Skype For Business ServerThe number is located via RNL, routed to Skype For Business Online, and then routed to the Skype For Business Online endpoint (on the Internet)Media flows using the optimal path between the client endpoint and the MSMost likely through the on-premises Edge Server; if not, between the online and on-premises Edge Server

JohnSbB Online


PSTN

Internet

3

4

1 2

5

5

2

5

3

MediaSignaling


Front-End Edge

PSTN GW

Call Flow Outgoing PSTN Call from Online User

Outgoing PSTN CallAn outgoing PSTN call request is placed by a user hosted on Skype For Business OnlineAn RNL is performed and fails to associate a userThe request is assumed to be a PSTN/PBX call and is proxied to the on-premises Skype For Business ServerVoice policy enforcement and call authorization are performed on-premisesThe call is routed to PSTN egress Media flows using the optimal path between the client endpoint and PSTN infrastructure/MS

DaveSfB Online



PSTN

Internet

2

4b

32

4a

Voice policy enforcement and call authorization done

on-premises

1

MediaSignaling

Front-End

Edge

PSTN GW

Call Flow Outgoing PSTN Call from Online User

Outgoing PSTN Call (External User)An outgoing PSTN call request is placed by a user hosted on Skype For Business OnlineAn RNL is performed and fails to associate a userThe request is assumed to be a PSTN/PBX call and is proxied to on-premises Skype For Business ServerVoice policy enforcement and call authorization are performed on-premisesThe call is routed to PSTN egressMedia flows using the optimal path between the client endpoint and MSMost likely through the on-premises Edge Server; if not, between the online and on-premises Edge Server

JohnLync Online


PSTN

Internet2

1

4

55

3

5

2

MediaSignaling


Front-End Edge

PSTN GW

Internet

PSTN

RedmondGW

John SfB Online


Edge

Domain Controller

RedmondSite

Edge

DomainController

AmsterdamSite

Front End

Front EndAmsterdam GW

MediaSignaling

Call to +1425 882 8080US +1 via Redmond GW

Multi site scenario

Internet

PSTN

RedmondGW

John SfB Online


Edge

Domain Controller

RedmondSite

Edge

DomainController

AmsterdamSite

Front End

Front EndAmsterdam GW

MediaSignaling

Call to + 31 20 500 1500EU +31, 44 Amsterdam GW

Multi site scenario

PresenterPresentation NotesWhy does Johns call always go to Redmond? John was registered via Redmond using SRV or LyncDiscover. ONLY one on premise pool can be designated first registrar.Does the Voice Policy at Redmond FE determine that the call should be routed to Amsterdam FE?

What is Cloud Connector?

PresenterPresentation NotesSo, a deployment of Cloud Connector itself is really just four virtual machines, running a Skype for Business 2015 Edge server, a Skype for Business 2015 Mediation Server, theres an Active Directory server or domain controller and theres a CMS or Central Management Server.

The first thing to note here is that when we say there is an Active Directory server. Its simply used by the application servers, these are entirely independent of the enterprises Active Directory infrastructure.

In regards to the server roles that youre familiar with, they are not quite the same. We have customized the Skype for Business deployment and the bits inside of the deployment, specifically as it relates to how we route signaling. Youll note that we dont have a conventional Front End server or Registrar role, so thats why we refer to this as a mashup of customized roles to make up the Cloud Connector deployment.

As youve probably figured out Cloud Connector is a stateless application, that dont really know anything about the users, since these users are homed in the cloud, they are not homed on-premises. For the most part, were probably 98% the same code we have in a standard Skype for Business deployment, with that 2% of customization to address some of the Cloud Connector requirements with things like custom static routes.

These VMs are deployed on top of hardware provided by the customer in this iteration, eventually our goal is to be an appliance based solution that the customer configures in the cloud, a synchronization of sorts happens and then the device is configured with that information.

Requirements for Cloud Connector deployment

Capacity

PresenterPresentation NotesThere can be no more than 30% ext users. When external, both Edge and Mediation resources in use. Internal, only mediation.

Cloud Connector Architecture


John SfB Online user in Internet

Sip Traffic Media Traffic

Mediation Edge

Domain Controller

Storage

Cloud Connector

Domain Controller for

Cloud Connector

PSTN GW 1

Dave SfBOnline user in internal network

PSTN

PSTN GW 2

PresenterPresentation NotesSo lets look under the covers of a typical Cloud Connector deployment and talk about the Cloud Connector architecture. In this overview you can see I have a Cloud Connector deployment in the middle, which is located in the customers DMZ. We have John whos who is connecting remotely over the internet from his local coffee shop. Inside of the corporate network we have two PSTN gateways, we are showing those as PSTN Gateway 1 and PSTN Gateway 2. Weve got the customers internal Active Directory infrastructure and notice its not shared, connected or even trusted with the Cloud Connector deployment.

Lets look at the call flow in this animated example, remember that Media is always leveraging the on-premises assets. We have the SIP traffic talking to the Skype for Business Online infrastructure, which then routes that SIP traffic to the Edge server role within the Cloud Connector deployment. The Edge role routes the SIP signaling to the Mediation Server and then to the PSTN Gateway.

Media in this scenario flows from John, to the Edge server role, to the Mediation Server and to the on-premises PSTN Gateway.

Other things to note, which we call out on the left is that when you deploy Cloud Connector, we create our own AD DS forest for Cloud Connector Edition, with no connectivity or dependency on the customers internal AD DS.

The dial plan assigned is an online dial plan which is assigned based on user location . We do have the ability to restrict international calling. External SIP DNS points at online Skype For Business, this is where the users registrar is located. There is no co-existence with on premises deployment of Skype For Business.

Users can be created on-premises and synchronized online using DirSync or created in Azure AD

High Availability


Reed SfB Online user in Internet

Mediation Edge

Storage

Cloud Connector 2


Cloud Connector

PSTN GW3


Mediation Edge

Domain Controller

Storage

Cloud Connector 1


Cloud Connector

PSTN GW1


PSTN

Maureen SfB Online user in

Internet

PSTN GW2

PresenterPresentation NotesWe have the ability to scale out Cloud Connector Edition by simply deploying more physical hosts. We can deploy up to four Cloud Connector instances per site.

Note that this is multiple Cloud Connectors in a single site distributing calls across multiple PSTN Gateways.

Multi Site Scenario


Joanna SfB Online user in Internet, assigned to PSTN Site 1


PSTN GW1

PSTN

Maureen SfB Online user in Internet, assigned to PSTN Site 2

PSTN GW2

Mediation Edge

DC CMS

Domain Controller

Mediation Edge

DC CMS

PSTN GW1

PSTN

PSTN GW2

Mediation Edge

DC CMS

Domain Controller

Mediation Edge

DC CMS

PSTN Site 1

PSTN Site 2

Chicago

Hoboken

PresenterPresentation NotesThe following is an example of a multi site scenario where we are keeping affinity to the local PSTN gateways. In this scenario Joanna is in Chicago, which is where PSTN Site 1 is located and her two cloud Connector deployments will not leverage the gateways in Hoboken or PSTN Site 2.

Maureen, who is assigned to PSTN Site 2, will leverage the CCE deployments in Hoboken, as set per the Set-CsUserPSTNSettings cmdlet .

Gateway Affinity


Aaron SfB Online user in Internet

Mediation Edge

Storage

Cloud Connector 2


Cloud Connector

PSTN GW3

Mediation Edge

Domain Controller

Storage

Cloud Connector 1


Cloud Connector

PSTN GW1


PSTN

Ishita SfB Online user in Internet

PSTN GW2

PresenterPresentation NotesHow many gateways can be connected to Cloud Connector? There is no published limit, however recommendation is to plan number of ports accordingly. For example, there is no sense in deploying 6 gateways with 20 ports each, instead recommendation is to deploy two gateways with 60 ports each.

Cloud Connector Media Flow: outbound call from internal user to PSTN


Amber SfB Online user in

Internet

Domain Controller

Cloud Connector v2

Mediation Edge

StorageDomain

Controller for Cloud

Connector

PSTN GW

Ricardo SfB Online user in internal network

PSTN

Media ports can be limited

Cloud Connector Media Flow: inbound call to internal user from PSTN



Domain Controller

Cloud Connector v2

Mediation Edge

StorageDomain

Controller for Cloud

Connector

PSTN GW


PSTN

Media ports can be limited

Connecting to SIP Trunks and Legacy PBX through CCE



SIP Traffic Media Traffic

Mediation Edge

Domain Controller

Storage

Cloud Connector


Cloud Connector

GW/SBC


PSTN SIPT

GW/SBC

Use SBC Wizard to connect the IP-PBX to the CCE

SIP Normalization Dial plan Number manipulation Transcoding

SBC and GW Complementing the CloudPBX Offering




R

Mediation Edge

Billing Server

Storage

Cloud Connector


Cloud Connector

GW/SBC


PSTN SIPT

Recording

CDR

Provide CDR for Cloud PBX user calls to the PSTN Local recording for PSTN calls by the SmarTap

Including Call details done by SIP-REC

Analog device support Complementing the CloudPBX Offering




R

Mediation Edge

Storage

Cloud Connector


Cloud Connector

GW/SBC


PSTN SIPT

AudioCodes SBC , can terminate an analog GW Registrations

present the analog device toward the Cloud PBX Rout the calls to the analog extensions

MediaPack 1xx

CCE Fail Over and Voice resiliency using AD Look-Up




R

Mediation Edge

Storage

Cloud Connector


Cloud ConnectorCustomer

Domain Controller

GW/SBC


PSTN SIPT

For Incoming calls If the Cloud PBX is not available SBC/GW can use AD lookup, and

Find the user Mobile number. SBC/GW can call the mobile

Multi Site Scenarios - AudioCodes Simplifying Dial Plans and Routing


John SfB Online user in Internet, assigned to PSTN Site 1


PSTN/SBC GW1

PSTN

Korneel SfB Online user in Internet, assigned to PSTN Site 2

PSTN/SBC GW2

Mediation Edge

DC CMS

Mediation Edge

DC CMS

PSTN GW/SBC1

PSTN

PSTN GW2

Mediation Edge

DC CMS

Domain Controller

Mediation Edge

DC CMS

PSTN Site 1

PSTN Site 2

Seattle

Amsterdam

SBC and GW enforcing local dial plans Destination User based LCR Enforce regulation dial plan Smart routing

In a Multi site ARM can be used to simply the Routing and Dial plan provision

PresenterPresentation NotesSlide Objective: Introduce Min Topology approach

Speaker Notes

On-premises PSTN Connectivity

New Customer Server Pool

Cloud Connector Edition

Partner Appliance

Cloud Connected Appliance

Existing Customer Server Pool

Connect existing topology to Office 365 using Split Domain & migrate users to Cloud PBX.

Cloud PBX users PSTN Traffic transits pool.

Deploy Skype for Business Server and connect it with Office 365.

Customers can operate additional services on-prem (VIS, etc.)

Packaged VMs on Customer Hardware provides PSTN connectivity components with Office 365.

Cloud PBX users PSTN Traffic transits VMs

Future offering where partner packages required Skype for Business Server software or VMs with SBC/Gateway

Future offering where PSTN connectivity is bundled with network management and quality of service telemetry for O365.

PresenterPresentation NotesWhat is VIS in second column?

Partner Appliance = CloudBondCloud Connected Appliance = M800 CCE

Features comparison

Basic Call Features (hold/retrieve, transfer, forwarding)

Voice mail Exchange UM Cloud PBX Voice Mail Cloud PBX Voice Mail

USB peripherals

Delegation, team call Users should be in the same environment

Voice Resiliency Secured by SLA

Branch Survivability

Location Based Routing

Call Admission Control

Integration with on-premises PBX

Call via Work

Private line

911 Static 911 only Static 911 only

RGS/Call Park Service (CPS)

Media Bypass

Number porting

IP phones Optimized for Skype For Business

IP phones Compatible with Skype For Business

Analog devices Using on premises deployment

Common area phone Using on premises deployment

PresenterPresentation NotesMost notable:Integration with on-prem PBX (problem with Cloud PBX with Cloud PSTN)RGS and Call Park ServiceNot sure why Number porting is shown the way it isAnalog DevicesCommon area phones

The Smoothest Road to Cloud PBX is Through CloudBond 365

Full SfB Deployment with GW/SBC Special O365 Connector Third Party Applications

Simplified and Enhanced Management

AudioCodes CloudBond 365

All-in-one appliance for offices and branches and virtualized software for datacenters and operators

Sync and management tool for complete life-cycle operations of UC users

Mediant 800 with OSN

HP Server

Voice Connectivity

SfB/Min Topology Installer and Wizard

O365/CloudPBX and AD Connectors and User

Management (incl IPP)

CloudBond Standard Box Edition v Gateway/ SBC v v

CloudBond Pro Box Edition CloudBond Enterprise Box Edition

v SBC v v

CloudBond Virtualized Edition SBC v v

CloudBond Management Pack v

CloudBond 365 CloudBond Management Pack

CloudBond 365 Family

Same platform as CloudBond 365 Standard+ Edition Identical CCE experience

Identical experience to when installed on external server Pre-integrated with gateway/SBC

Users capacity: Related to M800 SBC/E1/T1 capacity High user capacity possible because users are registered to the cloud, not to

appliance Supports SBC HA with active-active CCE architecture Expected GA: July 2016 Pricing

Based on Mediant 800 with OSN CCE software is FREE Windows O/S licensing included (OEM) Depends on TDM or SBC capacity

Mediant 800 CCE Appliance

Same platform as CloudBond 365 Enterprise Edition Identical CCE experience

Identical experience to when installed on external server Pre-integrated with SBC (only)

Users capacity: 500 concurrent sessions , correlates to ~ 5000 users Supports SBC HA with active-active CCE architecture Expected GA: July 2016 Pricing

CCE software is FREE Windows O/S licensing included (OEM) Depends on SBC capacity

Server Based CCE Appliance

Deciding which topology is right for you

Your situation Cloud PBX solutionYour PBX system offers unique features that you need to retain. Investigate replacing

your PBX with Skype for Business Server

Your PBX does not offer unique features that you need to retain, PSTN Calling service is available in your region, and you want to use Microsoft-provided PSTN services.

Subscribe to PSTN Calling service

Your PBX does not offer unique features that you need to retain, PSTN Calling service is not available in your region, and you have an existing Lync or Skype for Business Server deployment.

In this scenario it is also possible that all your users are in the United States, but you cannot consider moving to Microsoft-provided PSTN for other reasons-- such as contractual obligations with your existing carrier.

Connect your existing Skype for Business Server deployment with Cloud PBX

Your PBX does not offer unique features that you need to retain, PSTN Calling service in not available in your region, and you do not have an existing Lync or Skype for Business Server deployment.

In this scenario, it is also possible that PSTN Calling service is available in your region, but you cannot consider moving to Microsoft-provided PSTN for other reasons-- such as contractual obligations with your existing carrier.

Deploy Cloud Connector

PresenterPresentation NotesFrom Technet: https://technet.microsoft.com/en-us/library/mt612869.aspx

Thank You!

Slide Number 1A little about meOverview of Microsoft SolutionMicrosoft Infrastructure InvestmentsService Level AvailabilityFinancially accountable for availability & qualitySlide Number 6Slide Number 7Slide Number 8Slide Number 9Cloud PBX: Calling FeaturesCloud PBX: VoicemailCloud PBX: Administration FeaturesOrganizational Auto-Attendant: FeaturesCall Queues: FeaturesTenant Dial Plan OptionsSkype for BusinessSkype for Business server rightsSlide Number 18Slide Number 19ComputerTalk: Company ProfileSlide Number 21What is a Contact Center?ComputerTalk: Skype4B + Contact Center = iceMicrosoft Advantage: Better TogetherSlide Number 25Customers Dictate How We Need To Communicate With ThemIndustry OutlookCustomer Experience is a Competitive DifferentiatorChannel Integration Continues to StruggleComputerTalk: Skype4B + Contact Center = iceSlide Number 31Enhanced Response GroupsWorkflow Designer, Auto-Attendant and AdministratorApplication Integrations-Universal ConnectorsSlide Number 35iceJournal-Integrated Interaction ViewericeManager-Real Time MonitoringHistorical ReportsSlide Number 39iceBar:-The Agent Experience and Key to the 365 Cloud Poll QuestionSlide Number 42ice and Skype for Business on ComputerTalk cloudice Contact Center for Skype for Business + O365Slide Number 45On Premises Based DeploymentSlide Number 47ice in the Cloud, Skype for Business On PremisesSlide Number 49Summary-Putting it all togetherSlide Number 51Slide Number 52Slide Number 53Slide Number 54Slide Number 55Slide Number 56Slide Number 57Slide Number 58Slide Number 59Slide Number 60Slide Number 61Slide Number 62Slide Number 63Slide Number 64Slide Number 65Slide Number 66Slide Number 67Slide Number 68Slide Number 69Slide Number 70Slide Number 71Slide Number 72Slide Number 73Slide Number 74Slide Number 75Slide Number 76Slide Number 77Slide Number 78Slide Number 79Slide Number 80Slide Number 81Slide Number 82Slide Number 83Skype Enabled Meeting RoomsSlide Number 85Theres room to optimize on-site and offsite collaborationSlide Number 87Next Gen Meeting RoomsSlide Number 89Transform your meeting rooms with Skype for BusinessMake any space a Skype meeting placeEasy to deploy, simple to manageSkype Room SystemsSkype Room SystemsSkype Room SystemsSkype Room System InterfaceNext generation Skype Room Systems roadmapSlide Number 98A new category: collaboration deviceSurface Hub: unlock the power of the groupBest way to create and brainstorm with othersSurface Hub and Skype Room Systems at a glanceCustomer scenariosSlide Number 108Flexibility with Skype Integrated Video Conferencing Skype UI on RealPresence GroupImprove Meeting Experience with Automatic People-TrackingSlide Number 112Slide Number 113Discussion TopicsQuestionsWhy an Operator/Attendant Console?Why an Operator/Attendant Console?What to look forQuick Demo/DiscussionSlide Number 120Whats next?Pexip and Skype for Business Interoperability & IntegrationChallengesEnterprise Video Growth Driven by Three TechnologiesPexip Makes These Technologies Work Together at ScalePexip Infinity Key FunctionalityPexip Infinity Distributed ArchitectureLets talk architectureOn-PremisesCloudDistributed Deployment in AzureOh... And Hybrid! Burst to Cloud. Unique. Why is it Important?Hybrid: Bursting into Azure CloudUse Cases: Call FlowPoint-to-Point Dialing Skype4B VTCJoin Skype4B meetings from VTC: Dial-in Using Conference IDJoin S4B meetings from VTC: Drag-and-DropVTC One-Click Dial to Skype4BScheduling Pexip VMRs: Outlook/Exchange IntegrationUse Cases: Content SharingShare fullscreen desktop, program or PowerPointTrue, Bi-directional Content SharingTrue, Bi-directional Content SharingDual-stream Content-sharing: RDP Dual-stream Content-sharing: Surface HubDual-stream Content-sharing: VBSSContent-sharing: PowerPoint UploadContent-sharing: PowerPoint UploadWhats next?v15: Improved Resiliencev15: Skype for Business Gateway EnhancementsPexip and Microsoft TechnologiesThank you.Skype for BusinessVoice ArchitecturesDeploying Skype for BusinessFull Hybrid Voice TopologyPre-requisites: Server PoolCall Routing SummaryRegistration Online UserCall Flow Peer to Peer Online UsersCall Flow Peer to Peer On Premise to Online UserCall Flow Incoming PSTN Call to Online UserCall Flow Incoming PSTN Call to Online UserCall Flow Outgoing PSTN Call from Online UserCall Flow Outgoing PSTN Call from Online UserMulti site scenarioMulti site scenarioCloud Connector EditionWhat is Cloud Connector?Requirements for Cloud Connector deploymentSlide Number 172Slide Number 1