skills for care presentation web version standard 1

8/16/2019 Skills for Care Presentation Web Version Standard 1

1/19

The CARE CERTIFICATE

1

Understand your role

Standard


2/19

2

Learning outcomes

The worker will:1.1 Understand their own role

1.2 Work in ways that have been agreed with

their employer

1. Understand working relationships in health andsocial care

1.! Work in partnership with others.

Standard


3/19

Tasks" behaviours and standards o# work

The duties and responsibilities that are part o# your role willbe listed in your $ob description.

%our role is likely to include:

&roviding care and support

Working as part o# a team

'ontributing to activities

(especting con#identiality

%our work must always be carried out in agreed ways and

must keep to regulations.

(egulations

are rules that come from legislation or laws. The legislation establishes the general ‘laws of the land’. Regulations

proide the specific wa!s in which those laws are interpreted and applied.


4/19

!

Standards and codes o# conduct

and practice

To be able to do your $obcompetently you must have skills

and knowledge and work in ways

that are set out nationally.

" The 'are 'erti#icate

" The 'ode o# 'onduct #or)ealthcare Support Workers and

*dult Social 'are Workers

in +ngland

'ompetence

#aing the abilit! and e$pertise to understand an indiidual’s needs in order to delier effectie care.


5/19

,

-iscussion

The skills and knowledge we

need to be competent in our

role

)ow we should behave when

we are at work

'are 'erti#icateand 'ode o#

'onduct

Standards

include

The moral

and ethical

standards

that we

must meetin all

aspects o#

our work

The ways

we need to

work to

sa#eguard

the people

we support


6/19

/

+0periences" attitudes and belie#s

%our e0periences" attitudes and belie#s a##ect how you thinkand behave.

They can:

" Lead you to make assumptions

" ake $udgements

Sel#awareness and learning to understand the attitudes and

belie#s o# others can help you to work in ways that value the

individuals that you support.

3elie#s: can be described as things in life that !ou feel strongl! about% that guide!ou in !our dail! life and are lin&ed er! closel! to !our morals and alues

*ttitudes: are the approaches% opinions and mind'set that !ou hae deeloped

through !our upbringing and life and learning e$periences.


7/19

4

5alues" aims and ob$ectives

Understanding the values" aims and ob$ectives o# youremployer will help you to understand your role.

5alues

5alues are thebeliefs or ideals that

should be eident in

all aspects of the

serice !ou proide

*ims

*ims are thegeneral goals that

an organisation

hopes to achiee

through their

actiit!. The

purpose of !our (obwill be to contribute

to achieing these’

6b$ectives

6b$ectives arespecific things that

must be in place in

order to achiee the

aims.


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7

(ights at work

Legislation gives employees rights andresponsibilities at work.

(ights:

" To work in a sa#e environment and

be provided with e8uipment tokeep them sa#e

" To have personal and sensitive

in#ormation treated con#identially

" To e8ual pay #or e8ual work" To #air terms o# employment including

pay and working hours.


9/19

9

(esponsibilities at work

&rotected characteristics

The E)ualit! Act *+1+ identifies nine protected characteristics or groups that are

protected under e)ualities law.

(esponsibilities:

" To work in agreed ways that are sa#e #or

them and those around them and to

discuss sa#ety concerns with their

manager

" To treat other peoples private andsensitive in#ormation con#identially

" To treat others e8ually regardless o#

protected characteristics.


10/19

1;

(esponsibilities to the individuals you support

%ou have responsibilities to the peoplethat you provide care and support #or

including:

" Sa#eguarding their sa#ety and wel#are

"


11/19

11

*greed ways o# working

*greed ways o# working are the ways in which employerse0pect employees to work. This could be:

" &art o# a policy

" &rovided by your manager or colleague

" &art o# an individuals care plan.


12/19

12

(eporting errors discussion

istakes sometimes happen and it is important to be honestand identi#y when errors have been made.

" What action should

be taken=" Why is it important to be

honest and admit when

errors have been made=" What are the potential

conse8uences o# not

reporting a mistake=


13/19

1

Whistleblowing

" (eporting things thatyou #eel are not right or

are illegal is known as

whistleblowing

" %ou have a responsibility

to report concerns aboutthe sa#ety and wel#are o#

all people in the

workplace

" %ou must #ollow thewhistleblowing policy #or

your employer.


14/19

1!

Whistleblowing discussion

(eport=

The health and sa#ety o# sta## is in danger ,E- /


15/19

1,

Working in partnership

partnership working.

Working relationships #all into #our groups:

"


16/19

1/

+##ective partnership working

The e##ectiveness o# partnership working a##ects the 8uality o#

care delivery. Skills and values necessary #or it to be e##ectiveinclude:

" 'ommunication

" (ecord keeping

" Trust

" (espect

'on#licts and disagreements can

a##ect the 8uality o# care provided.

Seek advice #rom managers andcolleagues who have the e0perience

to help and advise you.

Working well in partnership

?ood 8uality care eets all the individuals needs

@ailings in partnership working

&oor standard o# care 6#ten identi#ied as a #actor when

things go wrong.


17/19

14

Anowledge check

The law states that your employer can

choose how they treat you

%ou have legal rights and responsibilities

when you are employed

%ou can behave however you wantin the workplace

The law does not apply to people who

work in agreed ways

Which o# the #ollowing statements about rights andresponsibilities is true=

'lick to reveal answer


18/19

17

Anowledge check

Which o# the #ollowing is important #or e##ective partnershipworking=

Whistleblowing

Aeeping relevant in#ormation to

yoursel#

6pen and honest communication

aking $udgements based on

your past e0periences



19/19

19

Anowledge check

What should you do i# you are concerned that one o# yourcolleagues is mistreating an individual they are providing care

and support #or=

< should keep 8uiet and not complain

< should discuss my concerns with

the individuals that < support

< should report concerns to the 'areBuality 'ommission C'B'D immediately

< should report my concerns to my manager


skills for care presentation web version standard 1

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