sip server 7.5.0 - asterisk integration - v0.2

SIP Server 7.5.0 / Asterisk Integration

White PaperVersion 0.2

April 7, 2023

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SIP Server 7.5.0 / Asterisk Integration 3/49

REVISION HISTORY

Revision

Date Published

Author Comment

0.1 March 15, 2007 Philippe Rais Initial draft0.2 March 30, 2007 Philippe Rais Added note about secret option (paragraph

3.3.1).

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TABLE OF CONTENTS

TABLE OF CONTENTS 4

1 ARCHITECTURE 5

1.1 OVERVIEW 5

1.2 PRIVATE CALLS VS. CONTACT CENTER CALLS 5

1.2.1 Private calls 6

1.2.2 Contact center calls 6

2 CALL FLOWS 8

2.1 SUBSCRIPTION 8

2.2 PRIVATE CALL 8

2.3 CONTACT CENTER CALL 9

2.3.1 Inbound call 9

2.3.2 Outbound call 11

3 CONFIGURATION 14

3.1 ENVIRONMENT 14

3.2 GENESYS 14

3.2.1 SIP Server application 14

3.2.2 Asterisk Trunk 14

3.2.3 Asterisk Extensions 15

3.2.4 External access via Asterisk 16

3.3 ASTERISK 16

3.3.1 sip.conf 17

3.3.2 extensions.conf 17

4 ANNEX A – PRESENCE SUBSCRIPTION 19

5 ANNEX B – PRIVATE CALL 26

6 ANNEX C – CONTACT CENTER CALL: INBOUND 28

7 Annex D – CONTACT CENTER CALL: OUTBOUND 39

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1 ARCHITECTURE

1.1 OVERVIEW

Figure 1 – Architecture overview

Some key points:

- Endpoints are registered on Asterisk only. They are not registered on SIP Server.

- Agent desktop is required in order to maintain agent status (logged in, logged out, ready, not ready) toward SIP Server.

- Agent desktop is also required in order for the agent to control (hold, transfer, conference, …) SIP Server calls.

- Stream Manager is optional. Most of the Stream Manager capabilities (music on hold, conference, and treatments) can be reproduced in Asterisk.

1.2 PRIVATE CALLS VS. CONTACT CENTER CALLSThe concept of the integration with Asterisk PBX relies on SIP presence subscription from SIP Server. For any call handled by the agent endpoint, Asterisk is requested to provide a notification about the status change for that endpoint.

This principle removes the need for SIP Server to be engaged in the signaling of each and every call.

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1.2.1 Private callsAsterisk dial plan can be setup in such a way that private calls (direct calls to agent for example) are not forwarded to SIP Server. Instead only the notification about the busy status of the endpoint is going to be passed to SIP Server. SIP Server uses this status change notification to set the endpoint DN in a busy state (EventAgentNotReady) so that the rest of the Genesys suite will not consider that DN available for routing of the contact center calls.

The principle of private call is represented in the following picture.

Figure 2 - Schematic for a private call

1.2.2 Contact center callsThe same way Asterisk dial plan is setup to bypass SIP Server for private calls, some rules can be written such as contact center calls (calls to the service number of the company typically) are connected by Asterisk to SIP Server.From that point SIP Server triggers a strategy in order for URS to process this type of call.Eventually an agent DN is selected to handle the customer call and SIP Server initiates a new dialog toward Asterisk for the selected endpoint. Asterisk finally delivers the call the agent endpoint.

This mechanism creates a signaling “loop” inside SIP Server who is then in charge of maintaining the inbound leg from Asterisk (customer leg) with the outbound leg to Asterisk (agent leg).

Note: From Asterisk standpoint, those 2 legs are seen as 2 completely separate calls. Correlation is performed at SIP Server level.

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By staying in the signaling path, SIP Server is aware of any call status change and can therefore produce call related events (EventRinging, EventEstablished, EventReleased, …).

Any call control operation from the agent has to be performed using third party call control (3pcc) procedure. In other words, agent desktop *must* be used for any call control operation (beside the answer call operation). This includes but is not limited to hold, transfer and conference requests.

The principle of contact center call is represented in the following picture.

Figure 3 - Schematic for a contact center call

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2 CALL FLOWS

2.1 SUBSCRIPTIONAt startup, SIP Server sends subscription messages in order to be notified about the endpoints status change.Asterisk PBX provides NOTIFY messages to SIP Server according to the endpoints status.If the endpoints are not registered yet, Asterisk PBX reports their status as ‘closed’.

Figure 4 - Presence subscription from SIP Server

As soon as an endpoint register toward Asterisk, a NOTIFY message is sent to SIP Server with status reported as ‘open’.

Figure 5 - Presence notification to SIP Server

See Annex A – PRESENCE SUBSCRIPTION.

2.2 PRIVATE CALLFor private calls, the Asterisk dialing plan is made such as the call is directed directly toward the endpoint.Asterisk notifies SIP Server about the call activity on that particular endpoint. In this case, SIP Server generates EventAgentNotReady so that overall agent status is seen as non available for contact center calls.

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Figure 6 - A private inbound call

As soon as the call is released from the endpoint, Asterisk notifies SIP Server which then generates EventAgentReady so that the agent is now considered as available for contact center calls.

See Annex B – PRIVATE CALL.

Note: The exact same mechanism happens for private outbound calls. SIP Server just sees NOTIFY message provided by Asterisk.

2.3 CONTACT CENTER CALL

2.3.1 Inbound callInbound contact center calls are programmed within Asterisk dial plan to be directed toward SIP Server. In this case the call hits a routing point and URS is triggered. For example, a call treatment can be requested (RequestApplyTreatment) and SIP Server terminates the dialog to Stream Manager.

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Figure 7 - Handling a contact center call

Whenever the agent becomes ready, SIP Server receives a RequestRouteCall message to the targeted agent endpoint. Such endpoint is configured to point to Asterisk PBX, so SIP Server is then initiating a new dialog toward Asterisk. Asterisk forwards the call to the specified endpoint and reports to SIP Server about call activity on that endpoint with a NOTIFY message (EventAgentNotReady). Eventually the call is answered, Stream Manager is disconnected and original SIP dialog is renegotiated between SIP Sever and Asterisk.

Because SIP Server is in the signaling path for the contact center calls, all call related events (EventRinging, EventEstablished, …) are also generated.

Figure 8 - Delivering the call to the agent

Then when the call is released, Asterisk notifies SIP Server with a NOTIFY message just like for the case of private calls (EventAgentReady).

And because SIP Server is in the signaling path for that call, EventReleased is also generated.

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Figure 9 - Contact center call disconnection

See Annex C – CONTACT CENTER CALL: INBOUND.

2.3.2 Outbound callOutbound that is contact center related (calling back a customer for example) must be performed using 3pcc operations. This is to ensure that SIP Server creates and controls the SIP dialogs on behalf the agent endpoint.

The make call procedure in that case is the one described by RFC3727 (flow 1).

Agent initiates the outbound call with RequestMakeCall request.SIP Server sends INVITE to agent endpoint (via Asterisk).

Note: If the phone is not configured with auto answer, then the agent needs to manually answer the call. This is the only manual action that is required for contact center calls.

Then SIP Server makes usage of Stream Manager resource in order to produce a ringback tone to the agent.

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Figure 10 - Engaging the agent endpoint for outbound call

Then SIP Server contacts the requested destination number. For external numbers, a rule shall be configured within SIP Server to dial out via Asterisk again (see External access via Asterisk paragraph).

Once the destination answers the call, SIP Server disconnects ringback tone (BYE to Stream Manager) and renegotiates with the agent endpoint (via Asterisk) so that media stream is connected between the agent and the customer.

Figure 11 – Connecting to the customer

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Although disconnection would work if it were initiated directly from the agent endpoint, it is good practice to always use desktop application in order to perform any contact center call related action.

Therefore the disconnection is requested with RequestReleaseCall to SIP Server.SIP Server managing the 2 dialogs toward the agent and the customer is sending BYE message to both of them and the call is eventually disconnected.

Figure 12 - Outbound call disconnection

See Annex D – CONTACT CENTER CALL: OUTBOUND.

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3 CONFIGURATION

3.1 ENVIRONMENTThis chapter describes the following environment.

- Asterisk is connected to the network via a SIP gateway- 2 SIP endpoints 2001 and 2002 are registered toward Asterisk- Each endpoint is associated with a TLib desktop application

Figure 13 - Environment used for description

3.2 GENESYS

3.2.1 SIP Server applicationThere are no particular configuration options related to Asterisk integration at SIP Server application level.

3.2.2 Asterisk TrunkThe presence SUBSCRIBE/NOTIFY “channel” is configured by a DN of type ‘Trunk’.The name choice for that DN is arbitrary.

Options needed for this ‘Trunk’ DN are summarized in the following table.

Option (TServer section) Value Descriptioncontact sip uri Indicates the host and SIP port where SIP Server shall

send SUBSCRIBE message. This is the Asterisk contact in that case.

subscribe-presence-domain string Domain name that is passed in SUBSCRIBE request

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uri.subscribe-presence-from sip uri Full uri that is passed into From header of SUBSCRIBE

message.subscribe-presence-expire integer Value of the SUBSCRIBE ‘Expires’ header.

For example:

Figure 14 - Asterisk Trunk DN

3.2.3 Asterisk ExtensionsFor each Asterisk endpoint that needs to be monitored/controlled by SIP Server, a corresponding DN of type ‘Extension’ shall be created.

Options needed for the ‘Extension’ DN are summarized in the following table.

Option (TServer section) Value Descriptioncontact sip uri Indicates the host and SIP port where SIP Server shall

send INVITE message to the endpoint. This is the Asterisk contact in that case.

dual-dialog-enabled false Consultation calls are handled using the same SIP dialog toward Asterisk.

make-call-rfc3725-flow 1 3pcc make call flow to be used according to RFC3725.refer-enabled false When using RFC3725 flow, REFER usage toward

Asterisk shall be disabled.reuse-sdp-on-reinvite true Never send a (RE)INVITE without SDP to Asterisk.sip-hold-rfc3264 true RTP stream hold is done using RFC3264 method

(‘sendonly’).sip-initial-hold-rfc3264 true RTP stream hold is done using RFC3264 method

(‘sendonly’).subscribe-presence string This is the name of the ‘Trunk’ DN that is configured

for presence subscription messages toward Asterisk.

For example:

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Figure 15 - Asterisk Extension DN

3.2.4 External access via AsteriskIn order for SIP Server to contact external numbers by going through Asterisk, one or several ‘Trunk’ DN can be configured with contact option set to Asterisk address and port.

For example, the following ‘Trunk’ DN defines a rule where any number starting with digit ‘0’ (and not recognized by SIP Server as an internal DN) shall be directed to Asterisk.

Figure 16 - A rule to dial out via Asterisk

Multiple rules can be defined. This part of the configuration is identical to the case where SIP Server is deployed in standalone mode. Accesses to gateways are replaced in this case by access to Asterisk.

3.3 ASTERISKThe following section describes configuration on the Asterisk side.This is just an example of a possible Asterisk configuration and there may be plenty of other ways to configure Asterisk.

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3.3.1 sip.confTwo peers are configured describing both the gateway and SIP Server access.For example:

[gwsim]type=peerhost=10.0.0.1port=5066context=defaultcanreinvite=no

[gsip]type=peerusername=gsiphost=10.0.0.1context=defaultcanreinvite=no

Then each endpoint needs to be declared too. The user name of the endpoint shall match the ‘Extension’ DN configured on SIP Server side.For example:

[2001]type=friendusername=2001host=dynamiccontext=defaultnotifyringing=yescanreinvite=no

[2002]type=friendusername=2002host=dynamiccontext=defaultnotifyringing=yescanreinvite=no

Note: SIP Server does not support receiving authentication challenges. For this reason, Asterisk users must not be configured with secret option. If user were configured with such option, Asterisk would challenge INVITE messages issued by SIP Server on behalf the user and SIP Server would fail responding to the challenge.

3.3.2 extensions.confOn the dial plan side, each endpoint monitored by SIP Server shall contain a ‘hint’ entry. This is in order for Asterisk to properly accept presence subscription (from SIP Server in that case) for those endpoints.

exten => 2001,hint,SIP/2001exten => 2001,1,Dial(SIP/2001,60)exten => 2002,hint,SIP/2002exten => 2002,1,Dial(SIP/2002,60)

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A very basic dial plan is configured for contact center calls.

; Inbound call to routing point 2400 -> contact SIP Serverexten => 2400,1,Dial(SIP/${EXTEN}@gsip)

Equally basic is the dial plan for calls to external numbers.

; Any number with prefix ‘0’ -> contact gateway (with remaining digits only)exten => _0.,1,Dial(SIP/${EXTEN:1}@gwsim,60)

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4 ANNEX A – PRESENCE SUBSCRIPTION

[1] SUBSCRIBE sip:2002@asterisk ( To "Asterisk (1)" )

SUBSCRIBE sip:2002@asterisk SIP/2.0From: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-1To: <sip:2002@asterisk>Call-ID: [email protected]: 1 SUBSCRIBEContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-1User-Agent: Genesys SIP Server/7.5.000.11;SIP Stack/7.5.002.06Event: presenceAccept: application/pidf+xmlMax-Forwards: 70Contact: <sip:10.0.0.1:5060>

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Expires: 120

[2] SUBSCRIBE sip:2001@asterisk ( To "Asterisk (1)" )

SUBSCRIBE sip:2001@asterisk SIP/2.0From: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2To: <sip:2001@asterisk>Call-ID: [email protected]: 1 SUBSCRIBEContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-2User-Agent: Genesys SIP Server/7.5.000.11;SIP Stack/7.5.002.06Event: presenceAccept: application/pidf+xmlMax-Forwards: 70Contact: <sip:10.0.0.1:5060>Expires: 120

[3] 200 OK ( From "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-1;received=10.0.0.1From: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-1To: <sip:2002@asterisk>;tag=as5a6a5c60Call-ID: [email protected]: 1 SUBSCRIBEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYExpires: 120Contact: <sip:[email protected]>;expires=120Content-Length: 0

[4] NOTIFY sip:gsip@phr:5060 ( From "Asterisk (1)" )

NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK32b98eb4;rportFrom: <sip:2002@asterisk>;tag=as5a6a5c60To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-1Contact: <sip:[email protected]>Call-ID: [email protected]: 102 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 520

<?xml version="1.0" encoding="ISO-8859-1"?><presence xmlns="urn:ietf:params:xml:ns:pidf"xmlns:pp="urn:ietf:params:xml:ns:pidf:person"xmlns:es="urn:ietf:params:xml:ns:pidf:rpid:status:rpid-status"xmlns:ep="urn:ietf:params:xml:ns:pidf:rpid:rpid-person"entity="sip:gsip@phr:5060"><pp:person><status><ep:activities><ep:away/></ep:activities></status></pp:person><note>Not online</note><tuple id="2002"><contact priority="1">sip:2002@asterisk</contact><status><basic>closed</basic></status></tuple></presence>

[5] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OK

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Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK32b98eb4;rport;received=10.0.0.2From: <sip:2002@asterisk>;tag=as5a6a5c60To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-1Call-ID: [email protected]: 102 NOTIFYContent-Length: 0


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-2;received=10.0.0.1From: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2To: <sip:2001@asterisk>;tag=as334af1e1Call-ID: [email protected]: 1 SUBSCRIBEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYExpires: 120Contact: <sip:[email protected]>;expires=120Content-Length: 0


NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK4acd8299;rportFrom: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Contact: <sip:[email protected]>Call-ID: [email protected]: 102 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 520


[8] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK4acd8299;rport;received=10.0.0.2From: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Call-ID: [email protected]: 102 NOTIFYContent-Length: 0

[9] EventDNOutOfService (direct) ( To "direct" )

@00:52:42.3810 [0] 7.5.000.11 distribute_event: message EventDNOutOfService AttributeEventSequenceNumber 0000000000000034 AttributeTimeinuSecs 381000

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AttributeTimeinSecs 1172652762 (00:52:42) AttributeThisDN 'direct'


NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK0c105266;rportFrom: <sip:2002@asterisk>;tag=as1a7f2fcaTo: <sip:gsip@phr:5060>;tag=EE9FF8B5-E97A-42BB-8B39-E3ABEADD569D-1Contact: <sip:[email protected]>Call-ID: [email protected]: 103 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: terminated;reason=timeoutContent-Length: 520


[11] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK0c105266;rport;received=10.0.0.2From: <sip:2002@asterisk>;tag=as1a7f2fcaTo: <sip:gsip@phr:5060>;tag=EE9FF8B5-E97A-42BB-8B39-E3ABEADD569D-1Call-ID: [email protected]: 103 NOTIFYExpires: 3600Content-Length: 0


NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK293fe37a;rportFrom: <sip:2001@asterisk>;tag=as2ead3322To: <sip:gsip@phr:5060>;tag=EE9FF8B5-E97A-42BB-8B39-E3ABEADD569D-2Contact: <sip:[email protected]>Call-ID: [email protected]: 103 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: terminated;reason=timeoutContent-Length: 520

<?xml version="1.0" encoding="ISO-8859-1"?><presence xmlns="urn:ietf:params:xml:ns:pidf"xmlns:pp="urn:ietf:params:xml:ns:pidf:person"xmlns:es="urn:ietf:params:xml:ns:pidf:rpid:status:rpid-status"xmlns:ep="urn:ietf:params:xml:ns:pidf:rpid:rpid-person"entity="sip:gsip@phr:5060"><pp:person><status>

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<ep:activities><ep:away/></ep:activities></status></pp:person><note>Not online</note><tuple id="2001"><contact priority="1">sip:2001@asterisk</contact><status><basic>closed</basic></status></tuple></presence>

[14] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK293fe37a;rport;received=10.0.0.2From: <sip:2001@asterisk>;tag=as2ead3322To: <sip:gsip@phr:5060>;tag=EE9FF8B5-E97A-42BB-8B39-E3ABEADD569D-2Call-ID: [email protected]: 103 NOTIFYExpires: 3600Content-Length: 0

[18] RequestRegisterClient ( From "NULL" )

00:52:43.473 Trc 04541 RequestRegisterClient received from [1708]message RequestRegisterClient AttributeProtocolVersion 'tserver protocol 4.2' AttributeApplicationName 'icom' AttributeSessionID 0

[19] EventLinkConnected ( To "NULL" )

@00:52:43.4730 [0] 7.5.000.11 send_to_client: message EventLinkConnected AttributeApplicationName 'TServer-SIP-7.5' AttributeSessionID 18284545 AttributeUserData [2] 00 00.. AttributeRegistrationCode 0 AttributeEventSequenceNumber 0000000000000035 AttributeServerStartTime 45e542da00038658 (00:52:42.231000) AttributeTimeinuSecs 473000 AttributeTimeinSecs 1172652763 (00:52:43)

[20] RequestQueryServer ( From "NULL" )

00:52:43.473 Trc 04541 RequestQueryServer received from [1708] (00020001 icom 10.0.0.1:3530)message RequestQueryServer AttributeReferenceID 18 AttributeExtensions [2] 00 00..

[21] EventServerInfo ( To "NULL" )

@00:52:43.4730 [0] 7.5.000.11 send_to_client: message EventServerInfo AttributeEventSequenceNumber 0000000000000036 AttributeTimeinuSecs 473000 AttributeTimeinSecs 1172652763 (00:52:43) AttributeReferenceID 18 AttributeExtensions [304] 00 02 00 00.. 'T-Server' 'SIP Server, Version: 7.5.000.11 Compiled: Feb 19 2007 02:41:11

[22] RequestRegisterAddress (2400) ( From "2400" )

00:52:43.473 Trc 04541 RequestRegisterAddress received from [1708] (00020001 icom 10.0.0.1:3530)message RequestRegisterAddress AttributeReferenceID 19 AttributeExtensions [2] 00 00.. AttributeAddressType 0 (Unknown) AttributeControlMode 0 AttributeRegisterMode 0 AttributeThisDN '2400'

[23] EventRegistered (2400) ( To "2400" )

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@00:52:43.4730 [0] 7.5.000.11 send_to_client: message EventRegistered AttributeEventSequenceNumber 0000000000000037 AttributeTimeinuSecs 473000 AttributeTimeinSecs 1172652763 (00:52:43) AttributeReferenceID 19 AttributeThisDN '2400' AttributeExtensions [17] 00 01 01 00.. 'status' 0 AttributeAddressInfoStatus 4 AttributeAddressInfoType 8 (AddressInfoAddressType) AttributeAddressType 4 (RouteDN)




@00:52:43.4730 [0] 7.5.000.11 send_to_client: message EventRegistered AttributeEventSequenceNumber 0000000000000038 AttributeTimeinuSecs 473000 AttributeTimeinSecs 1172652763 (00:52:43) AttributeReferenceID 20 AttributeThisDN '2401' AttributeExtensions [17] 00 01 01 00.. 'status' 0 AttributeAddressInfoStatus 4 AttributeAddressInfoType 8 (AddressInfoAddressType) AttributeAddressType 4 (RouteDN)




@00:52:43.4730 [0] 7.5.000.11 send_to_client: message EventRegistered AttributeEventSequenceNumber 0000000000000039 AttributeTimeinuSecs 473000 AttributeTimeinSecs 1172652763 (00:52:43) AttributeReferenceID 21 AttributeThisDN '2001' AttributeExtensions [66] 00 03 01 00.. 'AgentStatus' -1 'AgentStatusTimestamp' 0 'status' 0 AttributeAddressInfoStatus 1 AttributeAddressInfoType 8 (AddressInfoAddressType) AttributeAddressType 1 (DN)


00:52:43.473 Trc 04541 RequestRegisterAddress received from [1708] (00020001 icom 10.0.0.1:3530)message RequestRegisterAddress

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AttributeReferenceID 22 AttributeExtensions [2] 00 00.. AttributeAddressType 0 (Unknown) AttributeControlMode 0 AttributeRegisterMode 0 AttributeThisDN '2002'


@00:52:43.4730 [0] 7.5.000.11 send_to_client: message EventRegistered AttributeEventSequenceNumber 000000000000003a AttributeTimeinuSecs 473000 AttributeTimeinSecs 1172652763 (00:52:43) AttributeReferenceID 22 AttributeThisDN '2002' AttributeExtensions [66] 00 03 01 00.. 'AgentStatus' -1 'AgentStatusTimestamp' 0 'status' 0 AttributeAddressInfoStatus 1 AttributeAddressInfoType 8 (AddressInfoAddressType) AttributeAddressType 1 (DN)


NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK6a5d2487;rportFrom: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Contact: <sip:[email protected]>Call-ID: [email protected]: 103 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 471

<?xml version="1.0" encoding="ISO-8859-1"?><presence xmlns="urn:ietf:params:xml:ns:pidf"xmlns:pp="urn:ietf:params:xml:ns:pidf:person"xmlns:es="urn:ietf:params:xml:ns:pidf:rpid:status:rpid-status"xmlns:ep="urn:ietf:params:xml:ns:pidf:rpid:rpid-person"entity="sip:gsip@phr:5060"><pp:person><status></status></pp:person><note>Ready</note><tuple id="2001"><contact priority="1">sip:2001@asterisk</contact><status><basic>open</basic></status></tuple></presence>

[31] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK6a5d2487;rport;received=10.0.0.2From: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Call-ID: [email protected]: 103 NOTIFYContent-Length: 0

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5 ANNEX B – PRIVATE CALL

[1] NOTIFY sip:gsip@phr:5060 ( From "Asterisk" )

NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK2ae9c8fb;rportFrom: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Contact: <sip:[email protected]>Call-ID: [email protected]: 104 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 520

<?xml version="1.0" encoding="ISO-8859-1"?><presence xmlns="urn:ietf:params:xml:ns:pidf"xmlns:pp="urn:ietf:params:xml:ns:pidf:person"xmlns:es="urn:ietf:params:xml:ns:pidf:rpid:status:rpid-status"xmlns:ep="urn:ietf:params:xml:ns:pidf:rpid:rpid-person"entity="sip:gsip@phr:5060"><pp:person><status><ep:activities><ep:busy/></ep:activities></status></pp:person><note>On the phone</note><tuple id="2001"><contact priority="1">sip:2001@asterisk</contact><status><basic>open</basic></status></tuple></presence>

[2] EventAgentNotReady (2001) ( To "2001" )

@00:53:40.0640 [0] 7.5.000.11 distribute_event: message EventAgentNotReady AttributeEventSequenceNumber 0000000000000047 AttributeTimeinuSecs 64000 AttributeTimeinSecs 1172652820 (00:53:40) AttributeReason [21] 00 01 00 00.. 'ReasonCode' 'busy' AttributeAgentID '6001' AttributeThisDN '2001'

[3] 200 OK ( To "Asterisk" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK2ae9c8fb;rport;received=10.0.0.2

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From: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Call-ID: [email protected]: 104 NOTIFYContent-Length: 0


NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK59f6f2cf;rportFrom: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Contact: <sip:[email protected]>Call-ID: [email protected]: 106 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 471


[5] EventAgentReady (2001) ( To "2001" )

@00:54:08.5950 [0] 7.5.000.11 distribute_event: message EventAgentReady AttributeEventSequenceNumber 0000000000000048 AttributeTimeinuSecs 595000 AttributeTimeinSecs 1172652848 (00:54:08) AttributeAgentID '6001' AttributeThisDN '2001'


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK59f6f2cf;rport;received=10.0.0.2From: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Call-ID: [email protected]: 106 NOTIFYContent-Length: 0

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6 ANNEX C – CONTACT CENTER CALL: INBOUND

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[1] INVITE sip:[email protected] ( From "Asterisk (1)" )

INVITE sip:[email protected] SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK70dd605c;rportFrom: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:[email protected]>Contact: <sip:[email protected]>Call-ID: [email protected]: 102 INVITEUser-Agent: Asterisk PBXMax-Forwards: 70Date: Wed, 28 Feb 2007 08:54:26 GMTAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContent-Type: application/sdpContent-Length: 206

v=0o=root 3025 3025 IN IP4 10.0.0.2s=sessionc=IN IP4 10.0.0.2t=0 0m=audio 17322 RTP/AVP 0 101a=rtpmap:0 PCMU/8000a=rtpmap:101 telephone-event/8000a=fmtp:101 0-16a=silenceSupp:off - - - -

[2] EventQueued (2400,4152540543) ( To "2400" )

@00:54:26.4810 [0] 7.5.000.11 distribute_event: message EventQueued AttributeEventSequenceNumber 0000000000000049 AttributeTimeinuSecs 481000 AttributeTimeinSecs 1172652866 (00:54:26) AttributeExtensions [50] 00 02 00 00.. 'User-Agent' 'Asterisk PBX' 'BusinessCall' 1 AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeThisDN '2400' AttributeOtherDNRole 1 AttributeOtherDN '4152540543'

[3] EventRouteRequest (2400,4152540543) ( To "2400" )

@00:54:26.4810 [0] 7.5.000.11 distribute_event: message EventRouteRequest AttributeEventSequenceNumber 000000000000004a AttributeTimeinuSecs 481000 AttributeTimeinSecs 1172652866 (00:54:26) AttributeExtensions [50] 00 02 00 00.. 'User-Agent' 'Asterisk PBX' 'BusinessCall' 1 AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeThisDN '2400' AttributeOtherDNRole 1

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AttributeOtherDN '4152540543'

[4] 180 Ringing ( To "Asterisk (1)" )

SIP/2.0 180 RingingVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK70dd605c;rport;received=10.0.0.2From: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:[email protected]>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-3Call-ID: [email protected]: 102 INVITEContent-Length: 0

[5] RequestApplyTreatment (2400) ( From "2400" )

00:54:26.491 Trc 04541 RequestApplyTreatment received from [1708] (00020001 icom 10.0.0.1:3530)message RequestApplyTreatment AttributeReferenceID 23 AttributeExtensions [2] 00 00.. AttributeReason [2] 00 00.. AttributeTreatmentParms [69] 00 03 00 00.. 'MUSIC_DN' 'mymusic/nightvision' 'APP_ID' 500 'GSIP_APP_ID' 500 AttributeTreatmentType 2 (TreatmentMusic) AttributeConnID 0117016dee242001 AttributeThisDN '2400'

[6] INVITE sip:annc@phr:5080;play=mymusic/nightvision ( To "Stream Manager (2)" )

INVITE sip:annc@phr:5080;play=mymusic/nightvision SIP/2.0From: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:annc@phr:5080;play=mymusic/nightvision>Call-ID: [email protected]: 1 INVITEContent-Length: 206Content-Type: application/sdpVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-5Contact: <sip:10.0.0.1:5060>Max-Forwards: 70


[7] 200 OK ( From "Stream Manager (2)" )

SIP/2.0 200 OKFrom: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:annc@phr:5080;play=mymusic/nightvision>;tag=A1BEC915-4E42-416B-A628-1D0E60F95AC2-4Call-ID: [email protected]: 1 INVITEVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-5;received=10.0.0.1Contact: <sip:10.0.0.1:5080>Content-Type: application/sdpContent-Length: 198

v=0o=Genesys 9 9 IN IP4 10.0.0.1s=StreamManager 7.5.004.00 playc=IN IP4 10.0.0.1t=0 0

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m=audio 20012 RTP/AVP 0 101a=rtpmap:101 telephone-event/8000a=fmtp:101 0-15a=rtpmap:0 pcmu/8000

[8] EventTreatmentApplied (2400) ( To "2400" )

@00:54:26.5110 [0] 7.5.000.11 distribute_response: message EventTreatmentApplied AttributeEventSequenceNumber 000000000000004b AttributeTimeinuSecs 511000 AttributeTimeinSecs 1172652866 (00:54:26) AttributeExtensions [23] 00 01 01 00.. 'BusinessCall' 1 AttributeReason [2] 00 00.. AttributeReferenceID 23 AttributeTreatmentParms [69] 00 03 00 00.. 'MUSIC_DN' 'mymusic/nightvision' 'APP_ID' 500 'GSIP_APP_ID' 500 AttributeTreatmentType 2 (TreatmentMusic) AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeThisDN '2400'

[9] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK70dd605c;rport;received=10.0.0.2From: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:[email protected]>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-3Call-ID: [email protected]: 102 INVITEContact: <sip:10.0.0.1:5060>Allow: INVITE, ACK, CANCEL, BYE, REFER, MESSAGE, INFO, PRACKSession-Expires: 1800;refresher=uasMin-SE: 90Supported: timerContent-Type: application/sdpContent-Length: 198

v=0o=Genesys 9 9 IN IP4 10.0.0.1s=StreamManager 7.5.004.00 playc=IN IP4 10.0.0.1t=0 0m=audio 20012 RTP/AVP 0 101a=rtpmap:101 telephone-event/8000a=fmtp:101 0-15a=rtpmap:0 pcmu/8000

[10] ACK sip:10.0.0.1:5080 ( To "Stream Manager (2)" )

ACK sip:10.0.0.1:5080 SIP/2.0From: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:annc@phr:5080;play=mymusic/nightvision>;tag=A1BEC915-4E42-416B-A628-1D0E60F95AC2-4Call-ID: [email protected]: 1 ACKContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-5

[11] ACK sip:10.0.0.1:5060 ( From "Asterisk (1)" )

Version 0.2


ACK sip:10.0.0.1:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK371ca921;rportFrom: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:[email protected]>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-3Contact: <sip:[email protected]>Call-ID: [email protected]: 102 ACKUser-Agent: Asterisk PBXMax-Forwards: 70Content-Length: 0

[12] RequestRouteCall (2400,2001) ( From "2400" )

00:54:37.287 Trc 04541 RequestRouteCall received from [1708] (00020001 icom 10.0.0.1:3530)message RequestRouteCall AttributeReferenceID 24 AttributeExtensions [13] 00 01 00 00.. 'DN' '2001' AttributeReason [2] 00 00.. AttributeRouteType 0 (RouteTypeUnknown) AttributeOtherDN '2001' AttributeConnID 0117016dee242001 AttributeThisDN '2400'

[13] EventTreatmentEnd (2400) ( To "2400" )

@00:54:37.2870 [0] 7.5.000.11 distribute_response: message EventTreatmentEnd AttributeEventSequenceNumber 000000000000004c AttributeTimeinuSecs 287000 AttributeTimeinSecs 1172652877 (00:54:37) AttributeExtensions [23] 00 01 01 00.. 'BusinessCall' 1 AttributeReason [2] 00 00.. AttributeReferenceID 23 AttributeTreatmentParms [69] 00 03 00 00.. 'MUSIC_DN' 'mymusic/nightvision' 'APP_ID' 500 'GSIP_APP_ID' 500 AttributeCollectedDigits '' AttributeTreatmentType 2 (TreatmentMusic) AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeThisDN '2400'

[14] INVITE sip:2001@colinux:5060 ( To "Asterisk (1)" )

INVITE sip:2001@colinux:5060 SIP/2.0From: "4152540543" <sip:[email protected]>;tag=as370214c9To: sip:[email protected]: [email protected]: 1 INVITEContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-7Contact: <sip:10.0.0.1:5060>DN: 2001Call-Info: <http://genesyslab.com>; 6f5e2c9f289329eb41aecb10623f712e%4010.0.0.2;gen-rt=as370214c9;gen-lt=3DC47228-7872-44AF-A51C-116C4B171BDE-3Max-Forwards: 70Session-Expires: 1800;refresher=uacMin-SE: 90Supported: 100rel,timer

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[15] 100 Trying ( From "Asterisk (1)" )

SIP/2.0 100 TryingVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-7;received=10.0.0.1From: "4152540543" <sip:[email protected]>;tag=as370214c9To: sip:[email protected]: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0


NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK43ac7ef3;rportFrom: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Contact: <sip:[email protected]>Call-ID: [email protected]: 107 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 520


[17] EventAgentNotReady (2001) ( To "2001" )

@00:54:37.5170 [0] 7.5.000.11 distribute_event: message EventAgentNotReady AttributeEventSequenceNumber 000000000000004d AttributeTimeinuSecs 517000 AttributeTimeinSecs 1172652877 (00:54:37) AttributeReason [21] 00 01 00 00.. 'ReasonCode' 'busy' AttributeAgentID '6001' AttributeThisDN '2001'

[18] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK43ac7ef3;rport;received=10.0.0.2From: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Call-ID: [email protected]: 107 NOTIFYContent-Length: 0

[19] 180 Ringing ( From "Asterisk (1)" )

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SIP/2.0 180 RingingVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-7;received=10.0.0.1From: "4152540543" <sip:[email protected]>;tag=as370214c9To: sip:[email protected];tag=as21836576Call-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0

[20] EventRouteUsed (2400,4152540543) ( To "2400" )

@00:54:37.5370 [0] 7.5.000.11 distribute_response: message EventRouteUsed AttributeEventSequenceNumber 000000000000004e AttributeTimeinuSecs 537000 AttributeTimeinSecs 1172652877 (00:54:37) AttributeExtensions [23] 00 01 01 00.. 'BusinessCall' 1 AttributeReason [2] 00 00.. AttributeReferenceID 24 AttributeThirdPartyDNRole 2 AttributeThirdPartyDN '2001' AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeOtherDNRole 1 AttributeOtherDN '4152540543' AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeThisDN '2400'

[21] EventDiverted (2400,4152540543) ( To "2400" )

@00:54:37.5470 [0] 7.5.000.11 distribute_event: message EventDiverted AttributeEventSequenceNumber 000000000000004f AttributeTimeinuSecs 547000 AttributeTimeinSecs 1172652877 (00:54:37) AttributeExtensions [23] 00 01 01 00.. 'BusinessCall' 1 AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeOtherDNRole 1 AttributeOtherDN '4152540543' AttributeThirdPartyDNRole 2 AttributeThirdPartyDN '2001' AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeThisDN '2400'

[22] EventRinging (2001,4152540543) ( To "2001" )

@00:54:37.5470 [0] 7.5.000.11 distribute_event: message EventRinging AttributeEventSequenceNumber 0000000000000050 AttributeTimeinuSecs 547000 AttributeTimeinSecs 1172652877 (00:54:37) AttributeExtensions [86] 00 02 00 00.. 'SIP-Call-ID' '[email protected]' 'BusinessCall' 1

Version 0.2


AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeAgentID '6001' AttributeThisDN '2001' AttributeOtherDNRole 1 AttributeOtherDN '4152540543'


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-7;received=10.0.0.1From: "4152540543" <sip:[email protected]>;tag=as370214c9To: sip:[email protected];tag=as21836576Call-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Type: application/sdpContent-Length: 206


[24] EventOffHook (2001) ( To "2001" )

@00:54:38.0080 [0] 7.5.000.11 distribute_event: message EventOffHook AttributeEventSequenceNumber 0000000000000051 AttributeTimeinuSecs 8000 AttributeTimeinSecs 1172652878 (00:54:38) AttributeThisDN '2001'

[25] EventEstablished (2001,4152540543) ( To "2001" )

@00:54:38.0080 [0] 7.5.000.11 distribute_event: message EventEstablished AttributeEventSequenceNumber 0000000000000052 AttributeTimeinuSecs 8000 AttributeTimeinSecs 1172652878 (00:54:38) AttributeExtensions [105] 00 03 01 00.. 'WrapUpTime' 0 'SIP-Call-ID' '[email protected]' 'BusinessCall' 1 AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeAgentID '6001' AttributeThisDN '2001'

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AttributeOtherDNRole 1 AttributeOtherDN '4152540543'

[26] INVITE sip:[email protected] ( To "Asterisk (1)" )

INVITE sip:[email protected] SIP/2.0From: <sip:[email protected]>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-3To: "4152540543" <sip:[email protected]>;tag=as370214c9Call-ID: [email protected]: 1 INVITEContent-Length: 206Content-Type: application/sdpVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-8Contact: <sip:10.0.0.1:5060>Max-Forwards: 70Session-Expires: 1800;refresher=uacMin-SE: 90Supported: 100rel,timer


[27] BYE sip:10.0.0.1:5080 ( To "Stream Manager (2)" )

BYE sip:10.0.0.1:5080 SIP/2.0From: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:annc@phr:5080;play=mymusic/nightvision>;tag=A1BEC915-4E42-416B-A628-1D0E60F95AC2-4Call-ID: [email protected]: 3 BYEContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-9

[28] 200 OK ( From "Stream Manager (2)" )

SIP/2.0 200 OKFrom: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:annc@phr:5080;play=mymusic/nightvision>;tag=A1BEC915-4E42-416B-A628-1D0E60F95AC2-4Call-ID: [email protected]: 3 BYEVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-9;received=10.0.0.1Contact: <sip:10.0.0.1:5080>Content-Length: 0


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-8;received=10.0.0.1From: <sip:[email protected]>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-3To: "4152540543" <sip:[email protected]>;tag=as370214c9Call-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Type: application/sdpContent-Length: 271

v=0o=root 3025 3027 IN IP4 192.168.1.201

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s=sessionc=IN IP4 192.168.1.201t=0 0m=audio 34970 RTP/AVP 0 110 97 101a=rtpmap:0 PCMU/8000a=rtpmap:110 speex/8000a=rtpmap:97 iLBC/8000a=rtpmap:101 telephone-event/8000a=fmtp:101 0-16a=silenceSupp:off - - - -

[30] ACK sip:[email protected] ( To "Asterisk (1)" )

ACK sip:[email protected] SIP/2.0From: <sip:[email protected]>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-3To: "4152540543" <sip:[email protected]>;tag=as370214c9Call-ID: [email protected]: 1 ACKContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-8Call-Info: <http://genesyslab.com>; 04C499D8-6173-48C2-830E-E89C59B7B074-4%4010.0.0.1;gen-rt=as21836576;gen-lt=as370214c9

[31] ACK sip:[email protected] ( To "Asterisk (1)" )

ACK sip:[email protected] SIP/2.0From: "4152540543" <sip:[email protected]>;tag=as370214c9To: sip:[email protected];tag=as21836576Call-ID: [email protected]: 1 ACKContent-Length: 271Content-Type: application/sdpVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-7Call-Info: <http://genesyslab.com>; 6f5e2c9f289329eb41aecb10623f712e%4010.0.0.2;gen-rt=as370214c9;gen-lt=3DC47228-7872-44AF-A51C-116C4B171BDE-3

v=0o=root 3025 3027 IN IP4 192.168.1.201s=sessionc=IN IP4 192.168.1.201t=0 0m=audio 34970 RTP/AVP 0 110 97 101a=rtpmap:0 PCMU/8000a=rtpmap:110 speex/8000a=rtpmap:97 iLBC/8000a=rtpmap:101 telephone-event/8000a=fmtp:101 0-16a=silenceSupp:off - - - -

[32] BYE sip:10.0.0.1:5060 ( From "Asterisk (1)" )

BYE sip:10.0.0.1:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK09fcb3cc;rportFrom: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:[email protected]>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-3Contact: <sip:[email protected]>Call-ID: [email protected]: 105 BYEUser-Agent: Asterisk PBXMax-Forwards: 70Content-Length: 0

[33] BYE sip:[email protected] ( To "Asterisk (1)" )

BYE sip:[email protected] SIP/2.0From: "4152540543" <sip:[email protected]>;tag=as370214c9To: sip:[email protected];tag=as21836576Call-ID: [email protected]: 3 BYE

Version 0.2


Content-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-13User-Agent: Asterisk PBXMax-Forwards: 69


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK982A37C6-43EA-4FF0-AB7D-1B86906D4ABB-13;received=10.0.0.1From: "4152540543" <sip:[email protected]>;tag=as370214c9To: sip:[email protected];tag=as21836576Call-ID: [email protected]: 3 BYEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0X-Asterisk-HangupCause: Normal Clearing

[35] EventAgentReady (2001) ( To "2001" )

@00:54:49.9250 [0] 7.5.000.11 distribute_event: message EventAgentReady AttributeEventSequenceNumber 0000000000000053 AttributeTimeinuSecs 925000 AttributeTimeinSecs 1172652889 (00:54:49) AttributeReason [21] 00 01 00 00.. 'ReasonCode' 'busy' AttributeAgentID '6001' AttributeThisDN '2001'

[36] EventReleased (2001,4152540543) ( To "2001" )

@00:54:49.9250 [0] 7.5.000.11 distribute_event: message EventReleased AttributeEventSequenceNumber 0000000000000054 AttributeTimeinuSecs 925000 AttributeTimeinSecs 1172652889 (00:54:49) AttributeExtensions [23] 00 01 01 00.. 'BusinessCall' 1 AttributeOtherDNRole 1 AttributeOtherDN '4152540543' AttributeANI '4152540543' AttributeDNIS '2400' AttributeCallUUID 'S6VB3V5DE14L950ORBSBDTHT5O000001' AttributeConnID 0117016dee242001 AttributeCallID 1 AttributeCallType 2 AttributeCallState 0 AttributeThisQueue '2400' AttributeThisDNRole 2 AttributeAgentID '6001' AttributeThisDN '2001'

[37] EventOnHook (2001) ( To "2001" )

@00:54:49.9350 [0] 7.5.000.11 distribute_event: message EventOnHook AttributeEventSequenceNumber 0000000000000055 AttributeTimeinuSecs 935000 AttributeTimeinSecs 1172652889 (00:54:49) AttributeThisDN '2001'

[38] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK09fcb3cc;rport;received=10.0.0.2From: "4152540543" <sip:[email protected]>;tag=as370214c9To: <sip:[email protected]>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-3Call-ID: [email protected]: 105 BYE

Version 0.2


Contact: <sip:10.0.0.1:5060>User-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYX-Asterisk-HangupCause: Normal ClearingContent-Length: 0


NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK271d7bc9;rportFrom: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Contact: <sip:[email protected]>Call-ID: [email protected]: 109 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 471


[40] 200 OK ( To "Asterisk (1)" )

SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK271d7bc9;rport;received=10.0.0.2From: <sip:2001@asterisk>;tag=as334af1e1To: <sip:gsip@phr:5060>;tag=3DC47228-7872-44AF-A51C-116C4B171BDE-2Call-ID: [email protected]: 109 NOTIFYContent-Length: 0

Version 0.2


7 ANNEX D – CONTACT CENTER CALL: OUTBOUND

Version 0.2


[1] RequestMakeCall (2001,04152540543) ( From "2001" )

13:08:01.692 Trc 04541 RequestMakeCall received from [1640] (00040003 DesktopApp 10.0.0.1:1729)message RequestMakeCall AttributeReferenceID 37 AttributeExtensions [15] 00 01 00 00.. 'KEY4' 'WXYZ' AttributeUserData [39] 00 03 00 00.. 'KEY1' 'ABCD' 'KEY2' 1234 'KEY3' bin: 01 02 AttributeLocation '' AttributeMakeCallType 0 (MakeCallRegular) AttributeOtherDN '04152540543' AttributeThisDN '2001'

[2] INVITE sip:2001@colinux:5060 ( To "Asterisk" )

INVITE sip:2001@colinux:5060 SIP/2.0From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>Call-ID: [email protected]: 1 INVITEContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-191Max-Forwards: 70Allow: INVITE, ACK, CANCEL, BYE, REFERContact: <sip:[email protected]:5060>Session-Expires: 1800;refresher=uacMin-SE: 90Supported: timer

[3] 100 Trying ( From "Asterisk" )

SIP/2.0 100 TryingVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-191;received=10.0.0.1From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>Call-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0

[4] 180 Ringing ( From "Asterisk" )

SIP/2.0 180 RingingVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-191;received=10.0.0.1From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>;tag=as16f1101cCall-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0

[5] EventOffHook (2001) ( To "2001" )

@13:08:01.9720 [0] 7.5.000.14 distribute_event: message EventOffHook AttributeEventSequenceNumber 00000000000000d6 AttributeTimeinuSecs 972000 AttributeTimeinSecs 1173989281 (13:08:01) AttributeThisDN '2001'

[6] EventDialing (2001,04152540543) ( To "2001" )

Version 0.2


@13:08:01.9820 [0] 7.5.000.14 distribute_response: message EventDialing AttributeEventSequenceNumber 00000000000000d7 AttributeTimeinuSecs 982000 AttributeTimeinSecs 1173989281 (13:08:01) AttributeExtensions [87] 00 02 00 00.. 'SIP-Call-ID' '[email protected]' 'BusinessCall' 0 AttributeReferenceID 37 AttributeANI '2001' AttributeDNIS '04152540543' AttributeUserData [39] 00 03 00 00.. 'KEY1' 'ABCD' 'KEY2' 1234 'KEY3' bin: 01 02 AttributeCallUUID 'G4Q0S4JBQ13ML76VQK9CCPSQ48000018' AttributeConnID 0117016f33fb000e AttributeCallID 14 AttributeCallType 0 AttributeCallState 0 AttributeThisDNRole 1 AttributeAgentID '6001' AttributeThisDN '2001' AttributeOtherDNRole 2 AttributeOtherDN '04152540543'


NOTIFY sip:gsip@phr:5060 SIP/2.0Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK2dc27a5d;rportFrom: <sip:2001@asterisk>;tag=as399f322cTo: <sip:gsip@phr:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-2Contact: <sip:[email protected]>Call-ID: [email protected]: 122 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 520



SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK2dc27a5d;rport;received=10.0.0.2From: <sip:2001@asterisk>;tag=as399f322cTo: <sip:gsip@phr:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-2Call-ID: [email protected]: 122 NOTIFYContent-Length: 0

[9] 200 OK ( From "Asterisk" )

Version 0.2


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-191;received=10.0.0.1From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>;tag=as16f1101cCall-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Type: application/sdpContent-Length: 150

v=0o=root 2983 2983 IN IP4 10.0.0.2s=sessionc=IN IP4 10.0.0.2t=0 0m=audio 15480 RTP/AVP 0a=rtpmap:0 PCMU/8000a=silenceSupp:off - - - -

[10] INVITE sip:04152540543@colinux:5060 ( To "Asterisk" )

INVITE sip:04152540543@colinux:5060 SIP/2.0From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-30To: <sip:[email protected]:5060>Call-ID: [email protected]: 1 INVITEContent-Length: 150Content-Type: application/sdpVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-192Contact: <sip:10.0.0.1:5060>Call-Info: <http://genesyslab.com>; F20C79BA-EF95-42E0-97FC-E3ED5AD64404-41%4010.0.0.1;gen-rt=as16f1101c;gen-lt=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29Max-Forwards: 70Session-Expires: 1800;refresher=uacMin-SE: 90Supported: 100rel,timer


[11] 100 Trying ( From "Asterisk" )

SIP/2.0 100 TryingVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-192;received=10.0.0.1From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-30To: <sip:[email protected]:5060>Call-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0

[12] 180 Ringing ( From "Asterisk" )

SIP/2.0 180 RingingVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-192;received=10.0.0.1

Version 0.2


From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-30To: <sip:[email protected]:5060>;tag=as5b53fb1aCall-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0

[13] EventNetworkReached (2001,04152540543) ( To "2001" )

@13:08:02.4030 [0] 7.5.000.14 distribute_event: message EventNetworkReached AttributeEventSequenceNumber 00000000000000d8 AttributeTimeinuSecs 403000 AttributeTimeinSecs 1173989282 (13:08:02) AttributeExtensions [23] 00 01 01 00.. 'BusinessCall' 0 AttributeANI '2001' AttributeDNIS '04152540543' AttributeUserData [39] 00 03 00 00.. 'KEY1' 'ABCD' 'KEY2' 1234 'KEY3' bin: 01 02 AttributeCallUUID 'G4Q0S4JBQ13ML76VQK9CCPSQ48000018' AttributeConnID 0117016f33fb000e AttributeCallID 14 AttributeCallType 3 AttributeCallState 0 AttributeThisDNRole 1 AttributeAgentID '6001' AttributeThisDN '2001' AttributeOtherDNRole 2 AttributeOtherDN '04152540543'

[14] INVITE sip:annc@phr:5080;play=music/ring_back ( To "Stream Manager" )

INVITE sip:annc@phr:5080;play=music/ring_back SIP/2.0From: <sip:[email protected]:5060>;tag=as16f1101cTo: <sip:annc@phr:5080;play=music/ring_back>Call-ID: [email protected]: 1 INVITEContent-Length: 150Content-Type: application/sdpVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-193Contact: <sip:10.0.0.1:5060>Max-Forwards: 70


[15] 200 OK ( From "Stream Manager" )

SIP/2.0 200 OKFrom: <sip:[email protected]:5060>;tag=as16f1101cTo: <sip:annc@phr:5080;play=music/ring_back>;tag=6ACCDD30-E25F-4087-8188-B2699B40D4C0-13Call-ID: [email protected]: 1 INVITEVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-193;received=10.0.0.1Contact: <sip:172.21.9.220:5080>Content-Type: application/sdpContent-Length: 152

Version 0.2


v=0o=Genesys 13 13 IN IP4 172.21.9.220s=StreamManager 7.5.004.02 playc=IN IP4 172.21.9.220t=0 0m=audio 20026 RTP/AVP 0a=rtpmap:0 pcmu/8000

[16] ACK sip:[email protected] ( To "Asterisk" )

ACK sip:[email protected] SIP/2.0From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>;tag=as16f1101cCall-ID: [email protected]: 1 ACKContent-Length: 152Content-Type: application/sdpVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-191

v=0o=Genesys 13 13 IN IP4 172.21.9.220s=StreamManager 7.5.004.02 playc=IN IP4 172.21.9.220t=0 0m=audio 20026 RTP/AVP 0a=rtpmap:0 pcmu/8000

[17] ACK sip:172.21.9.220:5080 ( To "Stream Manager" )

ACK sip:172.21.9.220:5080 SIP/2.0From: <sip:[email protected]:5060>;tag=as16f1101cTo: <sip:annc@phr:5080;play=music/ring_back>;tag=6ACCDD30-E25F-4087-8188-B2699B40D4C0-13Call-ID: [email protected]: 1 ACKContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-193


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-192;received=10.0.0.1From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-30To: <sip:[email protected]:5060>;tag=as5b53fb1aCall-ID: [email protected]: 1 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Type: application/sdpContent-Length: 150


[19] INVITE sip:[email protected] ( To "Asterisk" )

INVITE sip:[email protected] SIP/2.0From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>;tag=as16f1101cCall-ID: [email protected]: 2 INVITEContent-Length: 150

Version 0.2


Content-Type: application/sdpVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-194Contact: <sip:10.0.0.1:5060>Call-Info: <http://genesyslab.com>; F20C79BA-EF95-42E0-97FC-E3ED5AD64404-42%4010.0.0.1;gen-rt=as5b53fb1a;gen-lt=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-30Max-Forwards: 70Session-Expires: 1800;refresher=uacMin-SE: 90Supported: timer


[20] BYE sip:172.21.9.220:5080 ( To "Stream Manager" )

BYE sip:172.21.9.220:5080 SIP/2.0From: <sip:[email protected]:5060>;tag=as16f1101cTo: <sip:annc@phr:5080;play=music/ring_back>;tag=6ACCDD30-E25F-4087-8188-B2699B40D4C0-13Call-ID: [email protected]: 2 BYEContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-195

[21] 200 OK ( From "Stream Manager" )

SIP/2.0 200 OKFrom: <sip:[email protected]:5060>;tag=as16f1101cTo: <sip:annc@phr:5080;play=music/ring_back>;tag=6ACCDD30-E25F-4087-8188-B2699B40D4C0-13Call-ID: [email protected]: 2 BYEVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-195;received=172.21.9.220Contact: <sip:172.21.9.220:5080>Content-Length: 0


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-194;received=10.0.0.1From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>;tag=as16f1101cCall-ID: [email protected]: 2 INVITEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Type: application/sdpContent-Length: 150



ACK sip:[email protected] SIP/2.0From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29

Version 0.2


To: <sip:[email protected]:5060>;tag=as16f1101cCall-ID: [email protected]: 2 ACKContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-194


ACK sip:[email protected] SIP/2.0From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-30To: <sip:[email protected]:5060>;tag=as5b53fb1aCall-ID: [email protected]: 1 ACKContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-192

[25] EventEstablished (2001,04152540543) ( To "2001" )

@13:08:04.4560 [0] 7.5.000.14 distribute_event: message EventEstablished AttributeEventSequenceNumber 00000000000000d9 AttributeTimeinuSecs 456000 AttributeTimeinSecs 1173989284 (13:08:04) AttributeExtensions [106] 00 03 01 00.. 'WrapUpTime' 0 'SIP-Call-ID' '[email protected]' 'BusinessCall' 0 AttributeANI '2001' AttributeDNIS '04152540543' AttributeUserData [39] 00 03 00 00.. 'KEY1' 'ABCD' 'KEY2' 1234 'KEY3' bin: 01 02 AttributeCallUUID 'G4Q0S4JBQ13ML76VQK9CCPSQ48000018' AttributeConnID 0117016f33fb000e AttributeCallID 14 AttributeCallType 3 AttributeCallState 0 AttributeThisDNRole 1 AttributeAgentID '6001' AttributeThisDN '2001' AttributeOtherDNRole 2 AttributeOtherDN '04152540543'

[26] RequestReleaseCall (2001) ( From "2001" )

13:08:08.302 Trc 04541 RequestReleaseCall received from [1640] (00040003 DesktopApp 10.0.0.1:1729)message RequestReleaseCall AttributeReferenceID 38 AttributeConnID 0117016f33fb000e AttributeThisDN '2001'

[27] BYE sip:[email protected] ( To "Asterisk" )

BYE sip:[email protected] SIP/2.0From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>;tag=as16f1101cCall-ID: [email protected]: 3 BYEContent-Length: 0Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-196

[28] BYE sip:[email protected] ( To "Asterisk" )

BYE sip:[email protected] SIP/2.0From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-30To: <sip:[email protected]:5060>;tag=as5b53fb1aCall-ID: [email protected]: 2 BYEContent-Length: 0

Version 0.2


Via: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-197


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-196;received=10.0.0.1From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-29To: <sip:[email protected]:5060>;tag=as16f1101cCall-ID: [email protected]: 3 BYEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0X-Asterisk-HangupCause: Normal Clearing

[30] EventReleased (2001,04152540543) ( To "2001" )

@13:08:08.3120 [0] 7.5.000.14 distribute_response: message EventReleased AttributeEventSequenceNumber 00000000000000da AttributeTimeinuSecs 312000 AttributeTimeinSecs 1173989288 (13:08:08) AttributeExtensions [23] 00 01 01 00.. 'BusinessCall' 0 AttributeReferenceID 38 AttributeOtherDNRole 2 AttributeOtherDN '04152540543' AttributeANI '2001' AttributeDNIS '04152540543' AttributeUserData [39] 00 03 00 00.. 'KEY1' 'ABCD' 'KEY2' 1234 'KEY3' bin: 01 02 AttributeCallUUID 'G4Q0S4JBQ13ML76VQK9CCPSQ48000018' AttributeConnID 0117016f33fb000e AttributeCallID 14 AttributeCallType 3 AttributeCallState 0 AttributeThisDNRole 1 AttributeAgentID '6001' AttributeThisDN '2001'

[31] EventOnHook (2001) ( To "2001" )

@13:08:08.3620 [0] 7.5.000.14 distribute_event: message EventOnHook AttributeEventSequenceNumber 00000000000000db AttributeTimeinuSecs 362000 AttributeTimeinSecs 1173989288 (13:08:08) AttributeThisDN '2001'


SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.1:5060;branch=z9hG4bK9C92C5D9-4B03-45E4-86EC-AB2BEA98FAE5-197;received=10.0.0.1From: <sip:[email protected]:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-30To: <sip:[email protected]:5060>;tag=as5b53fb1aCall-ID: [email protected]: 2 BYEUser-Agent: Asterisk PBXAllow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFYContact: <sip:[email protected]>Content-Length: 0X-Asterisk-HangupCause: Normal Clearing


NOTIFY sip:gsip@phr:5060 SIP/2.0

Version 0.2


Via: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK60e44b4e;rportFrom: <sip:2001@asterisk>;tag=as399f322cTo: <sip:gsip@phr:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-2Contact: <sip:[email protected]>Call-ID: [email protected]: 123 NOTIFYUser-Agent: Asterisk PBXMax-Forwards: 70Event: presenceContent-Type: application/pidf+xmlSubscription-State: activeContent-Length: 471



SIP/2.0 200 OKVia: SIP/2.0/UDP 10.0.0.2:5060;branch=z9hG4bK60e44b4e;rport;received=10.0.0.2From: <sip:2001@asterisk>;tag=as399f322cTo: <sip:gsip@phr:5060>;tag=506F7777-63E1-4BC9-858E-AFDE67B2AFCB-2Call-ID: [email protected]: 123 NOTIFYContent-Length: 0

[35] EventReleased (SIP-7.5::) ( To "SIP-7.5::" )

@13:08:09.4330 [0] 7.5.000.14 distribute_event: message EventReleased AttributeEventSequenceNumber 00000000000000dc AttributeTimeinuSecs 433000 AttributeTimeinSecs 1173989289 (13:08:09) AttributeReliability 1 AttributeANI '2001' AttributeDNIS '04152540543' AttributeUserData [39] 00 03 00 00.. 'KEY1' 'ABCD' 'KEY2' 1234 'KEY3' bin: 01 02 AttributeCallUUID 'G4Q0S4JBQ13ML76VQK9CCPSQ48000018' AttributeConnID 0117016f33fb000e AttributeCallID 14 AttributeCallType 3 AttributeThisDN 'SIP-7.5::'

Version 0.2

sip server 7.5.0 - asterisk integration - v0.2

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