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Simplifying the Way Business WorksOur Services Capabilities – Europe

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Contents

2. Contents

5. Dear Colleague

6. Why Outsource or use a Managed Service?

9. Our Services Capability – Europe

10. Communication and Marketing Services

13. Customer Care Solutions

15. Document Transaction Processing Service

17. Finance and Accounting Services

19. Human Resource Services

21. Information Technology Outsourcing

23. Managed Print Services

25. Transportation Solutions

28. Our Service and Data Centres

31. Xerox – a Tradition of Innovation

32. Case Studies

38. Our Clients

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What guides us. Our unwavering commitment to excellence, innovation and sustainability defines our future and ensures our success.

Dear Colleague

Here at Xerox, we don’t make the hottest new gadget on store shelves or run a hospital that saves lives or manufacture the safest aircraft on the planet. But we do something every bit as important. We’re behind the scenes, managing the ‘must do work’ that enables every one of those things and many more to happen. We take some very complex business processes and make them appear simple to those who need them.

We’ve become a critical enabler for business and government, worldwide.

If you’re a business or government executive who wants to improve your focus on the core business of your organization, then Xerox is for you. We hope this brochure helps you understand a little more about our business services capability in Europe and how we might be able to help.

Ursula M. Burns Chairman & CEO Xerox

Tom Blodgett Corporate Vice President Chief Operating Officer, Europe Xerox Services

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You’ll find us everywhere business gets done.”

Ursula M. Burns, Chairman & CEO, Xerox Corporation

“

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Why Outsource or use a Managed Service? As shared services, managed services and outsourcing continue to evolve, so too do the reasons to consider them. As you evaluate your choices about how to deliver different components of your operations, consider the top advantages of outsourcing.

Savings in operational and labour costs

Operational and labour cost savings are traditionally the most common reason for organisations to evaluate service providers like Xerox, and most business cases for outsourcing remain driven by the hard cost savings that can be achieved. Managed service providers are in the business of creating an optimal skill-to-cost ratio for clients, expanding the capabilities they have access to while delivering better value. Essentially, you get more for less.

Access to innovation and skillsFirst-class service providers invest significantly to bring innovative new technologies and capabilities to their clients, often deploying research and development centres around the globe to leverage regional specialist knowledge and capabilities. For most organisations this is beyond anything they could provide in-house, giving them the opportunity to work with a service provider partner to explore technologies, uncover market insights and identify new business opportunities, together.

Faster, smoother operations and processesBreaking through organisational silos is critical to reducing Over time, many business functions become decentralised. Outsourcing can be a catalyst to drive business maturity and build a more customer- and process-centric organisation. The ability of service providers to consolidate functions is a core competency you can take advantage of across business divisions or your whole organisation. A good outsource partner will also have extensive change management expertise and can minimise the risk of transition activities by managing them for you.

Happier customersBreaking down artificial barriers between customer touch points is one of the most obvious candidates for process streamlining. If you’ve got a brand to protect you can’t afford for organisational silos or operational inefficiencies to leave customers confused or dissatisfied with the service they receive – especially in a world of social media where unhappy customers can do widespread damage to your brand in an instant.

Companies are therefore turning to the expertise of service providers to help them break down organisational silos and eliminate barriers to deliver a great customer experience at every customer contact.

Greater flexibility and opportunity for growthPeak periods of growth or high employee turnover can create uncertainty and inconsistency in your operations. Outsourcing, shared or managed services offer an ideal way to access new or additional skills to support mergers, acquisitions and expansion into new markets. By giving you access to their broad talent pool, leading service providers can give a level of continuity to your organisation, letting you flex resources up and down to suit the changing needs of your company while minimising risk. The right provider can help you with skills to support your strategic direction and the development of new capabilities within your organisation – worldwide if relevant.

Less distraction from your core businessSuccessful organisations often find that their back-office functions expand and start to consume resources – both

human and financial – at the expense of the core activities that have made them successful. Because service providers are in the business of running these operations – driving innovation, applying disruptive technologies, saving time and improving efficiencies across multiple business units, locations and geographies – they let you free up your own resources to focus more strategically on your real business.

More effective regulatory control and risk managementAchieving, measuring and maintaining compliance is a complex and capital-intensive endeavour. With clearly crafted contractual terms, the proper governance framework, and a provider with proven capabilities, outsourcing can effectively and efficiently meet critical control requirements. The right partner can help with the design, execution and auditing of controls while allowing you to retain internal oversight; making risk management and mitigation strong additional reasons for considering outsourcing.

Consistent quality everywhereIf your organisation is global or multinational, or you need people, processes and technologies to be accessible 24x7x365 around the world, your decision to outsource will also depend on being able to maintain a high quality of service everywhere you need it. Leading service providers have worked tirelessly to deliver competitively across geographies – and bring this benefit to you.

Improved cash flowFlexibility in the treatment of capital costs – essentially shifting capital expenditure into operational cost – remains a key driver of the decision to outsource. Service providers can even divest you of existing non-core assets – creating additional positive cash flow for you. Many service providers are happy to grow their economies of scale by taking assets off your hands and realigning people and processes to work well again.

Whatever your reasons…From marketing processes to customer services, from IT to HR, from managing print to processing documents - and much, much more – Xerox can help you simplify the way you work and be more efficient and effective. We hope you’ll come and talk to us.

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Our Services Capability – EuropeOur business process and IT services touch millions of lives every day. For the better.

At Xerox we believe that to keep your business fit for the future you need to regularly ask yourself a question:

“What makes our company great – and how can we focus more time and energy and on that?”

In answering this question, today’s leading organisations are discovering that the costs and complexities of smoothly and securely running back-office operations can be a distraction from their essential business. They’re realising that they can achieve competitive advantage and sustainable success by engaging third-party experts like Xerox to consolidate and manage non-differentiating middle- and back-office processes.

We recognise that trusting some of your most critical operational processes to a business partner is a high-stakes game.

That’s why we employ specialists across Europe who have a deep understanding of European regulations, business practices and working environments. And why we run state-of-the-art near-shore ITO data centres and BPO service delivery centres.

Here are just some of the ways we’re helping organisations like yours:• Managing more than 4 billion electronic toll transactions every year.• Handling more than 1.6 million phone calls daily in our 150 customer care centres.• Processing 20 million parking tickets annually.• Processing applications and calls from more than 35 million credit-card applicants per year.• Providing human resource services to more than 9.8 million employees and retirees.

Thousands of organisations choose and continue to trust Xerox. We hope you will too.

Our brand is known and respected around the world. Its value is the sum total of millions upon millions of decisions made, actions taken and values lived by our people. Innovation is in our DNA. By applying the breakthroughs that emerge from our five global research labs into our products and services, we continue to differentiate ourselves on behalf of our clients.”

Ursula M. Burns, Chairman & CEO, Xerox Corporation

Office Products Document Management

Our Technology

Our ServicesCommunication and Marketing Services

Customer Care Solutions

Document Transaction Processing Services

Finance and Accounting Services

Human Resource Services

Information Technology Outsourcing

Managed Print Services

Transportation Solutions

“

Our technology business is not covered in this brochure. To find out more go to www.xerox.com

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Communication and Marketing Services Let us help you grow mind and market share. Free up time and budgets, improve customer experience and drive revenue growth with greater control and flexibility over design and branding, personalisation and localisation, production workflows and logistics.

Businesses dedicate significant energy to attracting new customers, ensuring that customers keep coming back and enabling stakeholders and channels. Yet the processes that underlie these critical communication activities are often overlooked because there just isn’t time.

Managing these processes may not be the focus of your business, but it’s ours. When Xerox manages these processes for you, we can uncover opportunities for savings, efficiencies and even new revenue. So you’re free to attend to the big picture – growing your business.

Marketing and communications: free up time and budgetRetailers and consumer goods companies rely on point-of-sale (POS) promotions to drive in-store sales. Once the design has been signed off, someone needs to manage the creation of the displays, source them, arrange their delivery, ensure they’re on brand – and often do so in just a few days. We manage this whole process for our clients, ensuring that their POS campaigns consistently reach their stores on time and on brand. The marketing departments we work with spend less time executing campaign logistics and typically generate cost savings of 20–30%, freeing up both time and money for other campaigns.Banks and insurance companies tend to have many different products, many of which need brochures and information packs: electronic versions for the web and printed materials for branches, brokers and agents. Someone needs to ensure that these materials are artworked in the correct brand templates, comply with relevant regulations and are printed, stored and delivered when needed. We streamline and manage this process for

our clients, ensuring that on-brand materials, in the right version, are always available. The marketing departments we work with have an easier time managing their digital assets, spend less time creating and managing artwork, produce less wasted stock, enjoy much better version control and manage compliance more effectively.

Consumer marketing departments know that using customer data to send more personalised, targeted and relevant offers generates higher response rates and sales. Their challenge is to create scalable processes that can build on successes. We help our clients transform their use of data with a gradual ‘pay its own way’ approach: implementing pilot campaigns that attract new customers, generate incremental revenue, and make it easier to develop a business case for further transformation.

Product and aftersale materials: improve quality and flexibilityManufacturing and technology companies need to manage product and technical information to support sales and provide after-sales support. If the quality of the end result is poor or not user-friendly, it will drive up support costs. We help our clients make their technical publications more effective by authoring content for them, applying advanced drawing, video or animation technology as appropriate, and by publishing the content in more user-friendly ways, both on the web and in personalised manuals.

Global and multinational companies need to translate materials to suit local markets – materials such as product information, after-sales support materials, websites, software, bid materials and customer contracts. If

translation services are sourced locally it can cause problems with quality and consistency, especially if there are no processes to re-use translated content. And of course quality issues and rework lead to higher costs. We help our clients reduce the costs of localisation, often by 40–50%, speed up turnaround times, re-use content through translation memory, and improve the quality and consistency of localised materials.

Many manufacturers and retailers depend on product catalogues to support their marketing efforts. For those using manual steps to manage pricing information and product descriptions, it takes a lot of resource to maintain a catalogue. Many are also struggling to reuse content across digital channels and to cut printing costs. We help our clients automate the management of their catalogues, enabling more effective creation and maintenance of content and providing flexible options for publishing: across the web, in smartphone applications, and through personalised sub-catalogues. This not only reduces the administrative burden and costs of catalogue production but gives more flexibility for marketing promotions.

Procurement, operations and customer service: do more with lessFor any organisation that produces forms, leaflets and information packs, ensuring the availability of these business-critical materials must be balanced against achieving environmental and efficiency goals. Many are seeking to reduce their reliance on paper versions, avoid waste from obsolete stock and maximise cost savings through efficient purchasing.

The more forms you need, the more you can also achieve production and downstream processing efficiencies by standardising form design and improving version control. We help clients in the public sector, financial services and retail achieve all of these goals, typically finding cost savings of 20–30%.

Many industries – including financial, telecommunications, utilities and public sector – create transactional communications that draw on customer data in a mainframe application, such as statements, bills, policy documents, customer letters and so on. All too frequently, IT constraints severely limit the design of these communications: even small changes cost a lot of money and take a lot of time. We enable our clients to change the design of these communications without needing to involve IT, to make their communications more effective and customer-friendly. They can use this flexibility to improve customer satisfaction and generate more revenue from cross-selling, as well as accelerate the transition from paper-based communications to digital. Typically we deliver cost savings of 20% in the overall process.

Marketing and communications• Point-of-sale materials for retail and consumer goods• Digital and print product marketing for banks and insurance companies• More personalised brand campaigns

Product and aftersale materials• Technical publications• Language services• Product catalogues

Procurement, operations and customer service• Forms, leaflets, information packs, stationery• Customer-statements, bills, policies, contracts

Enjoy faster turnaround times, better quality and brand consistency, less waste, more control and greater flexibility for:

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Customer Care Solutions It’s not easy to get your customer service mix just right, especially when you have to keep a constant eye on costs. We can help you deliver a great customer experience – improving productivity, efficiency and customer retention all at the same time.

How do your customers want to contact and interact with you? How will that change in the next five years? The most popular method may still be speaking to somebody live, but demands for self-service options are growing fast. Gartner predicts that ‘through 2016, 75% of current customer service support offerings in the contact centre will require an overhaul to keep pace with shifting business needs.’

Keeping pace means integrating customer careDo you have a plan to implement a multichannel contact centre strategy: one that integrates live agents, interactive voice response (IVR), web, text, fax, email and other channels into one, seamless customer service hub? It’s what leading organisations around the world are doing to attract and retain customers; but it can’t be done successfully just by buying some advanced technology.

To succeed with a multichannel environment – to actually lower costs and improve the customer experience – you certainly need the right communication technologies; but they need to be properly integrated and, equally importantly, you need to be able to track and learn from every customer engagement and improve first contact resolution in order to maximise the value of every interaction and reduce churn.

This is why our clients turn to us. With our help to manage customer care holistically, they’re realising quality and efficiency improvements and measurable savings.

Global capabilitySetting up and managing customer contact centres and keeping pace with the latest trends in customer care is likely not a central part of your business. But we’ve been doing it for more than 20 years. We bring together proven methodologies, specialised technology, and the talents of thousands of dedicated customer care experts who serve our clients in 30 languages, every day.

Our customer care hot spots in Europe are located in Krakow, Poland and Iasi, Romania.

Whatever your needs, we’ve got you covered

• >46,000 customer care agents• 3,500 technical customer support agents• 1.6 million customer care interactions daily • 30 languages supported • 150 customer care locations• 18 major customer care centres• >20 years of experience in customer care

Mining mobile informationWDS, A Xerox Company, offers a proprietary cloud-based platform called GlobalMine™ to capture, analyse and manage millions of technical support interactions across thousands of different mobile device types. WDS uses this data to help clients react, in real time, to any systemic issues or customer experience problems that their customers may be experiencing with their devices or service.

Xerox integrates traditional customer care with a rich set of BPO offering to help you drive more value from your relationships.

CRMAnalytics

CustomerAcquisition

Sales

SocialCRM

Multi-Channel

CommunicationEngineering

The Customer

Loyalty

Globalisation

Back Office

CustomerCare

Innovation

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Document Transaction Processing Services Turn document processing into a competitive advantage. From customer correspondence to client or patient records, we’ll help you deal with a wide range of documents more quickly and accurately, and we’ll do it more cost-effectively.

By post, fax or email, the stream of incoming documents – enquiries, complaints, applications, claim forms, change-of-address letters – never ends, and it all needs to be identified, passed on and processed as efficiently as possible. And what about records generated internally? Employee paperwork, client case files, patient records – all need to pass efficiently through workflows and remain accessible and secure at all times.

A survey by analysts NelsonHall identifies the three biggest challenges for the accurate and timely processing of documents:

• Fluctuating volumes, which may be daily, weekly, monthly or seasonal. It can be a real challenge to scale resources up and down to handle the peaks and troughs efficiently.

• Multiple processes and systems, especially in larger organisations with many business units. The lack of commonality prevents economies of scale and makes upgrading and innovation uneconomic.

• High costs.

We can help you use digitisation and automation technologies to create efficient, consistent document workflows. We can take on the initial processing of your incoming customer correspondence and other documents, giving you a scalable resource to handle fluctuating volumes cost-effectively. We help large organisations:

• Deploy a common process and platform across business units, delivering substantial cost savings and making ongoing innovation economic.

• Automate processes to speed them up, for example enabling you to respond to customers on the same day rather than a week-and-a-half later.

• Improve the accuracy of processing and implement ‘first pass’ checks to reduce the burden on downstream processing. For example, we can check that a form has been fully completed or a contract signed, reducing delays later in the process.

The benefits can be significant. Responding to customers more quickly and accurately improves customer experience and perception, and ultimately your competitiveness. Digitising paper records can even save lives: by reducing the risk of patient records going missing or not being available quickly enough to healthcare professionals.

DTPS in actionWhatever your industry or document challenge, talk to us. We’ll typically save you 20-30% when improving your document processes, as well as helping you deliver better service. Here are a few examples:

Reducing customer churn in telecoms. A mobile telecoms operator used to take a week and a half to process customer letters, including contract cancellations. We helped them centralise, automate and streamline their process, enabling them to identify time-critical messages and respond to them on the same day. For contract cancellations a timely intervention would sometimes persuade the customer to stay. In the telecoms industry customer churn is a key profit driver, and faster processing of incoming correspondence had a big impact on their business.

Growing customer spend in financial services. A credit card company was able, with our help, to process credit card application forms faster and send out the cards sooner. They found that when customers get their new credit card quickly, they spend more money on it. Faster processing of customer correspondence helped this company hit their growth targets.

Improving competitiveness in banking. Co-operative Banking Group were concerned that their processes for customer correspondence lagged the market. Their processes were wholly manual and, in the words of their senior executives, were ‘on a best-efforts basis’. We cut by 90% the response time for handling 10,000 forms, letters and faxes each day. This helped Co-operative deliver a market-leading service to their customers, freed up floor space in city-centre locations, and solved their concerns over business continuity.

Improving the patient experience in healthcare. Worcestershire Acute Hospitals trust signed a 10-year contract with us to digitise and manage their patient records. One problem was missing patient records, which could lead to cancelled appointments and patient complaints. We now manage these records, helping the hospital to secure the availability and confidentiality of records and improve service to patients.

In addition to the market-leading technology on offer from Xerox, and the speed with which they could deliver the solution, Xerox also had immense experience working with financial services organisations – something that was important to us.”

Dick Parkhouse, Executive Director for Strategy and Change Co-operative Banking Group

“Capture

• Hard copy• Electronic

Transform

• Automated classification• Separation of multi- page documents• Data conversion, extraction, coding and verification• OCR,IMR,OMR

Transaction Processing

• In and outbound documents• Customer account setup• Leverage customer information for servicing• Accounts payable• Employee on-boarding and communications

Store

• Imaging and data• Hosted EDMS repository• Web-enabled retrieval• Arching• Reporting

Deliver

• Hard copy• Electronic

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Finance and Accounting Services Multiple language and regulatory requirements, limited headcount, and pressure to cut costs: European CFOs have a lot to contend with. We make it easier, helping organisations large and small to deliver better business results through their financial and accounting activities.

There are good reasons why more than 200 global clients from a broad range of industries look to us to supplement their in-house finance and accounting (F&A) teams and improve the quality and efficiency of their F&A processes:

• Experience, expertise and resources. F&A has been a core service line for us for more than 15 years and we have extensive language capabilities, knowledge of local regulatory and statutory processing requirements, and in depth understanding of the industries we serve.

• Collaborative methodology. We work with you to determine the F&A delivery model that’s right for your organisation and create an overall shared service centre blueprint that helps you articulate and implement your strategic vision for financial services.

Results that make a differenceIn delivering services designed to meet the specific needs of our clients, we’ve helped them achieve significant business results and free up resources to reinvest in their core business. Examples include a 35% reduction in transactional FTEs over 8 months and a 60% reduction in the overall cost of finance.

When you come to Xerox for F&A management you get access to:

• People: a global team of 24,000 experienced F&A professionals.

• Process: an enterprise-wide transformation approach using proven methodologies and quality-driven best practices.

• Revenue, cost, P&L, balance sheet• Cash flow analysis• Short term and long term budget planning• Variance and issue analysis• Other business / ad hoc analysis

• Accounting: monthly, quarterly, annual G/L closing• Fixed assets, reconciliation, intercompany• Accrual and reserve, account reconciliation• Reporting: statutory, IFRS and US GAAP• Tax filing, management reporting

• Accounts payable, issue resolution• Vendor setup, procurement, travel & entertainment

Financial planning

& analysis

Accounting, closing & reporting

Treasury & payroll

Order–to-cash

Procure-to-pay

Tran

sact

iona

l

d

ecisi

on su

ppor

t

Where do you want to add value?

• Payroll, bank operations• Cash forecasting, risk management• Closing and reporting, allocations, rating agencies

• Contract management, collections• Cash applications, exception management• Credit risk management

• Technology: a suite of tools that automate processes and improve standardisation, visibility and control.

Supporting European CFOs Our F&A services range from transactional processing to decision support, covering procure-to-pay and order-to-cash processes, treasury and payroll activities, general accounting functions, and financial planning and analysis. To ensure that we design the right service for you, we’ll work with you to understand your organisation’s pressure points and your experience with shared services and outsourcing. We’ll help you evaluate and select the best sourcing options, which may include a mix of onshore, nearshore and offshore operations.

We have major regional service hubs to support you in the languages you want, with specialised spokes in each region to handle local requirements. This multi-level support enables us to deliver fast, accurate services with economies of scale. You’ll see quantifiable gains in quality and operational efficiency at significantly lower cost than performing the same functions, to the same quality, in house. Our clients tell us that these improvements ultimately enable them to make better decisions about their business and focus on what they do best.

Hybrid delivery models: the choice is yoursWe can give you all the support you need to design, set up and ramp up a range of different BPO service delivery platforms. This includes hybrid models where, if you have your own captive centres, we’ll work alongside them and ensure that you have high standards and consistent processes across your capability and ours.

In this way you can take advantage of our extensive language capabilities and strong global methodologies and tools, while retaining responsibility for specific areas of your business, in the short, medium or longer term.

A comprehensive global footprintOur global team of F&A professionals handles billions of transactions on behalf of our clients every year. This includes:

• Managing $35 billion in fixed assets.• Responding to 250,000 customer service calls per month.• Delivering 15,000 account reconciliations monthly.• Filing 105,000 sales and tax returns annually.• Processing payroll for nearly 1 million employees in 12 countries.• Dealing with 500,000 vendors and 218 banks.• Handling 148 currencies.

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We have a true partnership with Xerox. We both have the same end point in mind... Before Xerox, the relationship our employees had with HR was disparate and variable – it depended on the line manager and the local HR person. Now we know our employees are being well served. This allows our employees to focus on growing our business.”

UK HR services director, multinational pharmaceutical company.

“Human Resource Services Let us help you drive performance through people. From health and productivity programmes to benefits administration, from learning services to payroll, we’re improving the experience of HR for 12 million employees and pensioners across the globe.

It’s easy to grasp the direct connection between business performance and talent. It’s not quite so easy to attract, develop, motivate, retain and reward people who can successfully lead your organisation and adapt to changing market demands. Or at least, it’s not easy to do so efficiently and cost-effectively, without taking energy and focus away from your core business.

For us it’s different, delivering a broad spectrum of HR services is one of our core lines of business. We have a successful history of doing so for major multinational organisations, in 23 languages across 72 countries. Our global delivery network is enhanced by European HR service hubs, enabling us to capitalise on localised expertise and knowledge of European regulation such as data protection laws. For you this translates into cost savings from economies of scale, improved compliance with HR regulations, and superior employee services as a result of consistent application of HR best practices and local knowledge.

Taking you to the topHR directors turn to us to deliver all or part of their HR requirements because they’re being challenged to equip their organisations with a skilled and motivated workforce that can help them compete at the top level – while simultaneously cutting costs.

Our services – covering every activity involved in acquiring, developing, compensating, and supporting talent – will streamline and speed up your HR processes and transactions, enabling you to deliver a first-class HR service but spend less doing so. You’ll also be able to deliver better shareholder value by investing less in technology and administrative headcount.

Improving employee engagementOrganisations often come to us because they want their employees to feel valued, rewarded and supported both now and in the future, but aren’t getting noticeable value from their investment in employee benefit programmes. Despite their best efforts, they find that their employees don’t understand the benefits available to them and struggle to get the information they need.

As the world’s second largest pension and benefits administrator, we know how to help you simplify and improve the day-to-day operation and communication of your benefit and reward schemes so that employees can make the most of them. You can spend your time and energy advancing your business while we use our expertise in HR and benefits administration to ensure that your people feel rewarded, engaged and motivated.

Nurturing talent effectivelyA workforce that is flexible to changing conditions and skilled to meet the demands of advancing technologies can make the difference between organisational success and failure.

We focus on delivering value by helping you to align your learning and talent management initiatives to your strategic business goals. Our learning services are readily scalable and modular: whether you want to use just one of our service components, or a few, or engage us for broader, multi-process outsourced learning solutions, you’ll get a first-class service without having to invest in in-house learning resources and systems. Our comprehensive learning services include supplier management, either working with our own suppliers through a complete managed service, or working with your preferred service providers if you want us to.

Developing the right strategies for your businessHR challenges aren’t getting any easier and they won’t stand still. Rapidly changing economic and competitive pressures, shifting demographics, and a continually changing regulatory landscape are all making it increasingly expensive and difficult for HR functions to deliver and maintain employee benefit programmes and leading HR services.

Through our consulting arm, Buck Consultants, we can help you develop, deploy and manage your workforce. We provide real-world solutions to complex HR and business challenges, including pension and employee benefit consulting, investment consulting, health and productivity programmes, and employee communication programmes.

Recognised by Gartner: • PositionedintheLeadersquadrant,MagicQuadrant for Comprehensive HR BPO: 2008, 2009, 2010• 2nd largest benefits administration services provider (Competitive Landscape: Benefits Administration Business Process Outsourcing Services, Worldwide, Nov 2011)

We’ve got the scale to support all of your HR needs:• 12 million employees and pensioners served• Second largest pension and benefits administrator globally• >3 million learners supported across the globe• 2,000+ clients receiving HR services• 50m dollars invested in HRS innovations in less than two years• 72 countries receiving HR services• 16 European offices

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We chose Xerox not only for their ability and experience to help us think strategically and to grow globally, but to resolve tactical IT service issues locally which affected our main UK-based business. Six months into the relationship, I’m happy to report we chose well.”

Stuart Mills, Head of Service Delivery & IT Operations, The Laterooms Group

“

Information Technology OutsourcingGiven the criticality of IT and its phenomenal rate of development, how do you help your IT team to keep pace and deliver strategic value? By taking advantage of 25 years of experience in streamlining IT operations, managing IT risk and aligning IT with business objectives.

We understand how hard it can be to let go of a function or process that your business fundamentally relies on. But a capability can be critical without being core; and for most organisations that’s true of at least part of IT. If you’re spending too much of your IT budgets just keeping the lights on or firefighting, rather than innovating and supporting new ways of working, we can help.

With Xerox, you can decide exactly how much help you want. We can deliver all or part of your IT infrastructure requirements as a service, enabling you to free resource for more strategic uses; or we can give you specific advice or support as a consultant or supplier, for example by providing best-of-breed technologies, IT consultancy services, hardware maintenance or software support.

IT consulting services: advice to move your business forwardWhen it comes to developing practical and relevant IT strategies that can support your business now and in the future, real-world advice based on extensive operational experience can make all the difference. Sometimes you just need an independent outside view and the support and guidance of someone with more experience than you currently have in house.

That’s what Xerox IT consulting services can deliver. We’ll help you align IT with your business goals and give you the confidence to make the right IT investment decisions.

IT outsourcing: taking care of your systems so you can get on with your businessWhen clients turn to us to deliver and manage entire IT platforms for them, it’s because they recognise that we can provide better reliability, flexibility and scalability than they can achieve in-house – and do so more efficiently and cost-effectively. With their critical systems taken care of, they can redirect their IT resources to delivering better business value.

We have an extensive global network of data centres and service desks through which we deliver IT and networking services ranging from infrastructure and database management to end-user workplace computing services. If you want your staff and customers not to worry about whether systems will be available or performing as expected, talk to us about IT outsourcing.

Application services: ensuring that your people have the tools they needNo business today can afford for staff or customers to struggle with unreliable, unfriendly or poorly performing applications. Whether you need to update legacy applications that are still important to your business, improve your operational efficiency with an enterprise resource planning system or help your employees collaborate more effectively, we can offer advice and the skills to maximise the efficiency of your toolset.

It doesn’t matter if your applications are custom or off the shelf, customer-facing or behind the scenes; we can simplify the processes of:• Development and testing• Modernisation and implementation• Customisation• Integration• Support

With our help you’ll be able to give staff and customers the tools they need to do a great job and have a great experience. You’ll find that making the right decisions about applications, delivering them and supporting them will be far less complex, time-consuming and expensive.

Technology solutions: expertise to help you get and stay aheadYou’re probably bombarded with information about the latest technologies and how they will miraculously transform your business. The transformative potential is certainly there, but only if organisations choose the technologies that are right for them and then deploy and manage them successfully. Otherwise they can end up being an expensive mistake.

Drawing upon our extensive operational experience, we’ll work with your technical and commercial teams to provide insight and advice on how best to utilise technologies such as cloud infrastructure, data de-duplication and virtualisation. We’ll ensure they become assets and not a burden for your organisation.

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Managed Print ServicesThe paperless office may still be far from reality, but we now have the tools to reduce paper use without compromising productivity. Talk to us about how to cut print costs by up to 30% while improving employee productivity, process efficiency, document security, print quality and sustainability.

Documents are the tangible output from the daily flow of information through your organisation. They drive your decision-making, your new ideas and the everyday communications that keep your business moving forward. But few organisations realise that documents also typically cost 1–3% of the company’s annual revenue in print costs.

For most organisations, document generation is fragmented; print production is scattered among different internal and external resources; and printers, fax machines, copiers and scanners are (in the words of one of our clients) ‘as common as weeds and just as hard to control’.

It’s different for Xerox clients. They enjoy lower print costs, greater print performance, superior document security, a reduced administrative and IT support burden, and less

Xerox is proud to be positioned as a leader by Gartner, IDC,ForresterandQuocircainthetoptierofManagedPrint Service (MPS) vendors worldwide.

Most companies spend

1-3% of annual revenues on print and output activities

The amount of print

doubles in offices every

3.5 years

Only

20% Of organisations know their print costs

Companies can save an average of

28% in annual costs by deploying a rigorous MPS Programme – IDC

Xerox in action at P&G

Challenge

With 135,000 employees in 80 countries, P&G produces millions of documents annually. Not long ago, those documents were output from 45,000 individual copiers, printers, scanners, fax machines and multifunctional devices. P&G’s 200 facilities worldwide were free to buy their own devices and supplies independently, and each device was shared by an average of only four employees.

“It was absolutely not efficient,” says Caroline Basyn, P&G’s director of global business services. “I wanted to manage the whole worldwide print fleet as if it were one printer.”

Solution

Enter Xerox. We assessed P&G’s document-driven processes. We worked with P&G employees to gather accurate data on the time they were spending on document processes – complete with actual stopwatch timings. We conducted individual and group interviews with employees as they performed various tasks. By documenting, measuring and tracking end-user processes, we identified ways to help employees work more productively and securely, reduce waste and generate savings. We slimmed P&G’s fleet from 45,000 devices to 10,000, and we now manage the company’s global print operations, from print shops to offices.

Simplifying our global printing structure helps increase reliability and efficiency, transforming the way we work.”

Filippo Passerini, Chief Information Officer and President, Global Business Services, P&G

“

Result

Beyond employee productivity improvements, P&G has realised substantial cost savings and sustainability benefits. With 139 sites migrated to the Xerox service, P&G has reduced printing costs by 21%, paper consumption by 30% and energy costs by 30%.

capital outlay. We also address environmental sustainability and reduce your carbon footprint by consolidating devices, reducing power use and waste, and finding innovative ways to eliminate unnecessary printing.

Thousands of businesses in more than 50 countries around the world rely on us every day to manage their print environments. We have the tools, methodologies and experience to reduce the total cost of print ownership, typically by up to 30% and sometimes even more.

Ultimately, our print services provide a platform for business process innovation, enabling new and better ways to improve your document-centric processes and applications. In many cases, this can become a competitive advantage.

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STOP

Transportation Made Simple How Xerox innovations are delivering smarter, more efficient transportation.

Public TransportPublic transit operators want to make their services more convenient, attractive and comfortable while reducing operating costs.

Data AnalyticsCity and transportation managers need to make real-time route, resource and capacity adjustments.

ParkingUp to 30% of traffic in cities is caused by cars circling around the block looking for parking.

Pay by phone or cardModern meters allow drivers to add additional time from a remote location.

Mobile parking appsNew apps allow drivers to pinpoint exactly where an open parking space is.

Airport check-inAutomated licence plate recognition matches a vehicle to the traveller.

TollingCongestion in major cities costs billions.

Electric tollingElectronic tolls are collected at highway speeds via overhead gantries.

HOT lanesHigh occupancy toll lanes maintain a predetermined level of service by adjusting the cost base to influence demand.

Open fare Commuters travel throughout the rail, subway and bus network with a contactless card.

Smartbus Buses and bus terminals feature electronic message signs and apps provide real-time schedules.

Heat mapsCity and transportation managers need to make real-time route, resource and capacity adjustments and to understand customer behaviour and identify mobility trends.

Dynamic pricing algorithmsSophisticated algorithms dynamically adjust prices, helping keep traffic flowing and reducing congestion.

Fleet ManagementDispatch and tracking systems with location reporting enable detours or additional services.

Transportation Solutions

It’s a never-ending challenge for central and local transportation organisations to construct, maintain, upgrade and operate the infrastructure and supporting systems that keep their communities moving. The stakes are high, because inadequate or inefficient services cost money, take time away from people’s lives, and may cause harm to people and the environment as well as the economy: through congestion, accidents and pollution, for example.

We have the experience, financial capability and innovative technology to deliver sustainable transportation services and solutions that solve complex transportation challenges, enhance safety for travellers, make best use of budgets and other resources, and streamline operations for our clients.

We’ve been working hand-in-hand with operators of road, rail, air and water systems in more than 35 countries for more than 40 years, shaping the way the world travels with fare and toll solutions, parking and check-in services, safety and enforcement systems and much, much more. From back-office processing to customer-facing services, from managing operations to analysing them and developing strategies, we can help.

Transportation in a highly mobile world

Thanks to the consumerisation of technology, travellers can use their smartphones to stay informed about schedules and delays, or as electronic wallets for payment. Transportation organisations can collect near-realtime data about where individuals are, where they’re going and how they feel about the experience – and use it to make better use of available infrastructures, serve travellers better, and do so more cost-effectively.

For example, the city of Riga in Latvia today has one of the most advanced public transit networks in Eastern Europe, with a contactless Xerox ticketing system throughout its bus, tram and trolley-bus networks. In Norway’s capital city, Oslo, a Xerox ticketless system on the Flytoget Airport Express Train bypasses the traditional process of purchasing a ticket altogether: customers need only swipe any credit card or SAS frequent flyer card through a card reader and board the train. These are just two of the major cities in Europe serving customers more efficiently with our help.

‘Green’ transportation

For many of us, environmentally friendly travel means buying a hybrid car. For businesses it might mean encouraging employees to use conferencing technology instead of travelling to meetings, or using a carbon offsetting scheme when booking travel for staff. At Xerox we think on a bigger scale, helping government agencies to lower the impact

of travel on the environment by addressing the mass movement of people.

Our public transport solutions help cities around the world make public transport an attractive and efficient alternative to travelling by car, thereby reducing congestion and the pollution it causes. On the road our electronic toll collection solutions reduce congestion on motorways; and our parking and analytic solutions help urban areas manage their transport resources effectively and deal with the major problem of congestion caused by people looking for parking. Our clients are not only reducing pollution and fuel consumption but cutting the costs of managing transport, enabling them to make better use of their transportation budgets to deliver better service to citizens.

Shaping the future togetherTo ensure that we remain at the cutting edge of transportation trends for our clients, we invest significantly in our own research and development and are actively engaged with other organisations that are shaping the future of transportation.

We’re an active member of the World Road Association, ERTICO – ITS Europe (a network of stakeholders researching and defining standards for intelligent transportation systems), and many national ITS organisations. Our views are regularly sought by the United Nations Economic Commission for Europe and we maintain close cooperation with the European Commission and a number of governments worldwide.

We’ve got the scale to keep your business and your customers moving• >1,000,000 public transport tickets processed daily• 37 billion transit fare transactions processed annually• $4 billion dollars in electronic toll collection payments handled annually• $5 billion in fuel tax and registration revenues processed annually• 20 customer service centres supporting 17 toll agencies

When transportation infrastructures – the backbone of economies – come under pressure, Xerox is there to assist. For 40 years we’ve helped move people and products more quickly, smoothly and flexibly around the world while balancing budgetary, environmental, safety and social considerations.

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Business process outsourcing

Business process and IT outsourcing

Managed print and communication and marketing services

Our Service and Data Centres Our data and service centres serve national and global organisations that entrust their business functions to us. We deliver on their behalf, every day, 24 hours a day.

For clients operating in Europe our blend of on-shore, near-shore and off-shore capability provides the depth of linguistic skill and cultural understanding that many organisations favour. You can outsource your non-core business functions to a single partner in a unique, cost-effective spread of locations – with great technology and security for mission-critical processes.

Here are some examples of the data and service centres that would be proud to serve you and your customers:

• France is home not only to our European research centre but to 2,500 Xerox employees serving clients in multiple lines of business. The country’s 1,000-strong global document outsourcing organisation has a long-term leadership position in its field. It processes 120 million document images and manages transactional printing of 700 million pages for clients every year. France also offers multinational human resource services from Toulouse and an international parking and transportation division that designs, implements and manages parking solutions across Europe.

• Our focus on service and technology in Germany makes hundreds of processes more efficient and effective in the private and public sector. For more than 50 years we’ve been serving European and international clients from a network of customer service centres and data centres across Germany, primarily with a full array of IT services. Germany is also our European centre of excellence for SAP.

• In India our services business has 10,000 employees in five different locations working for Fortune 1000 clients in automotive, manufacturing, retail, insurance and healthcare industries. Our delivery centres in Bangalore, Kochi, Chennai, Noida and Baroda support most of our lines of business including strategic applications engineering support for the transport solutions group.

• In the Netherlands, we offer a range of BPO services to commercial and government clients including the city of Den Haag. Our innovative HR Services closely follow developments in the area of pensions where we are a leading provider of administration services to PPI’s (Premie Pensioen Instelling), a rapidly growing market.

• Across our three sites in the Philippines 5,500 staff are engaged in IT service desk, web development and BPO services in the areas of finance and accounting, HR outsourcing, contact centre operations and transaction processing.

• Often considered the Silicon Valley of Central Europe, Krakow in Poland has a young, skilled, multilingual workforce. It hosts a 600-strong service desk operation across three locations to provide first- and second-line support to more than 12 other European countries. In Poland we also provide the city of Warsaw with its fare collection and parking solutions and deliver a wide range of HR, finance and accounting, procurement, mailroom and scanning services.

• Our 1,000 multilingual employees in Romania provide customer care, telemarketing, finance and accounting, and HR services to national and international clients in sectors such as telecommunications, IT, financial services and business services.

• The staff at our BPO delivery centre outside Barcelona, Spain, hail from 52 countries and speak 25 languages. This multilingual capability enables us to deliver high-quality, cost-effective services for the finance, accounting and human resource functions of multi-national clients across 20 European countries.

• Our diverse facilities in the UK serve clients in more than 40 countries. In particular, our human resource experts help clients solve complex human capital issues; our IT business operates several data, operations and services centres; and we have a global delivery centre that handles our client communication and marketing services.

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Xerox – a Tradition of InnovationXerox Research Centre Europe, Grenoble.

Xerox is a company that is founded on and thrives through innovation.The Xerox Innovation Group explores the unknown, invents next generation technology and creates new business and shareholder value through its worldwide research centres.

Xerox research is associated with many of the technologies that define our everyday working environments: the personal computer, the graphical user interface, the mouse-driven computer interface, the laptop, digital laser printing, word processing and Ethernet – to name but a few. Today our global network of research centres continues to develop innovative new tools and capabilities for our clients in business processing, IT outsourcing and document management.

We combine global scale with regional specialist knowledge to push the boundaries of the possible and achieve:

• More than 55,000 patents worldwide • An average of 30 new patents each week• More than 600 product awards in the last three years

Xerox Research Centre EuropeBased in France, the researchers and engineers at Xerox Research Centre Europe (XRCE) are part of our 650-strong global Xerox Innovation Group working in five research and technology centres around the world. More than 100 people work at XRCE and their primary focus is to keep Xerox and our clients at the forefront of our industries.

XRCE is internationally known for its expertise in the fields of analytics, business process optimisation and green computing, specialising in computer vision, data and natural language processing, machine learning, work practice technologies and software architectures. Our scientists and their research are consistently recognised and awarded in international competitions and forums.

Technologies developed in the centre become part of our service offerings and contribute to the competitiveness of Xerox clients. In addition to its research and development activities the centre runs a customer-led innovation programme and hosts the European technology showroom, a showcase for Xerox research.

We use these to create an exchange forum for scientists, engineers and clients, in which we share and evaluate interest in new ideas and technologies and gather insight for further research. These XRCE forums are dedicated to service innovation and working with clients to co-create technology that will significantly help their businesses.

Xerox Research GloballyXRCE is part of a global network of Xerox research centres:• Palo Alto Research Center (PARC), located in Silicon Valley, represents 40 years of international R&D leadership in enterprise computing, communication, networking, security, service sciences, renewable energy, diagnostics and prognostics, ethnography and more.• Xerox Research Center Webster (XRCW), located near Rochester, New York, houses core competencies in workflow automation, digital imaging, sensing devices, control and complex systems, and signal processing.• Xerox Research Centre Canada (XRCC) is our materials science and chemical engineering centre, enabling the flow of leading-edge imaging and consumable materials. The centre also conducts research in the areas of digital document media, displays, printed organic electronics and nanotechnology applications. • Xerox Research Centre India (XRCI), located in Bangalore, is our most recent R&D investment. Inaugurated in 2010, XRCI’s charter is to capture innovation opportunities for Xerox in emerging markets. Researchers at the centre focus on cloud computing, crowd sourcing and business analytics.• We also collaborate closely with our joint venture partner in Japan, Fuji-Xerox, on several research, technology and product programmes.

Xerox is founded on and thrives through innovation. We dedicate ourselves to developing creative solutions and services that simplify your operations, make them more efficient and free up resources that you can redirect to your core business.

Xerox Research Center Europe won the award for Software at the Wall Street Journal Innovation Awards 2011.

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Cost reduction

End-user productivity

Speed

Customer-centricity

Germany

Key Customer Benefits:

Country:

99.7%Of documents processed within 12 hours

Reduce Fare Evasion With Better Ticketing ControlGreater Lyon Transport Authority

The Challenge• Reduce fare evasion, which was causing

losses of nearly 20% of revenue.

• Gather data to inform future system developments and improvements.

The Solution• New fare collection system, including gate

control on the city’s four metro lines that is harder to bypass.

• Integration with existing alarm, automatic vehicle locator (AVL) and passenger information systems.

• Support for two major smart-card technologies; and both magnetic tickets and contactless cards.

• Support for integration with other transportation modes, including ability to accept smart-card tickets of the regional railroad network.

The Results• 29% increase in ticket validations – from

network expansion as well as tighter payment control.

• Flexibility and ease of use.

• Simplified system and equipment maintenance.

• Accumulation of invaluable data that has helped in analysing typical users, peak periods and preferred transportation modes.

Cost reduction

Environment

End-user productivity

France

Key Customer Benefits:

Country:

29%Increase in ticket validations

“Xerox has successfully integrated a complete ticketing system on all our transport systems... within a particularly complex environment.” Sylvain Barcat, Director of Asset Management Department, Sytral, the Greater Lyon Transport Authority

Automate Mail Processing for Faster Response TimesSNT – Customer Care Services

The Challenge• Improve on current manual system for

processing customer correspondence.

• Simplify transfer and routing of customer correspondence.

• Manage growing volumes of mail.

The Solution• Opening, sorting, scanning and indexing of

incoming mail.

• Processing of heterogeneous document types through automatic character recognition and document segmentation.

• Comprehensive content management service for handling downstream distribution and processing.

The Results• 40% more mail handled by 50% fewer staff.

• 65% increase in productivity.

• 99.7% of documents processed within 12 hours.

• Special documents processed in two hours.

• Shorter cycle times and faster response.

• Minimised use of paper in processing.

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Support Growth by Transforming Global LearningHertz Corporation

The Challenge• Support business growth strategy by

improving learning and development (L&D) for new hires, managers, potential managers, and frontline staff.

• Align learning and development with a global process and supply-chain efficiency improvement programme.

The Solution• In-depth study of Hertz’s L&D needs and

disparate L&D functions.

• Recommendations for a global model with centralized curriculum design, content development and delivery, quality assurance, administration and management of logistics, staffing, vendors and reporting.

• Establishment of a learning council and learning advisory board.

• Transfer of Hertz L&D professionals to Xerox.

• Phased transformation programme.

The Results• Creation of a single team comprising former

Hertz and new Xerox L&D professionals, without disrupting existing L&D delivery.

• Replacement of predominantly instructor-led learning for new hires and high-priority management positions with a blended model including on-the-job learning, e-learning, and mentoring.

End-user productivity

Flexibility and scalability

Global

Key Customer Benefits:

Country:

60%Estimated immediatecost savings

Save Money through Better Accounts Payable Global Healthcare Products Manufacturer

The Challenge• Free up cash for new product development

and promotions by reducing the cost of the accounts payable (AP) process.

• Improve service to staff and suppliers by delivering visibility of purchase and payment processes.

• Be able to accommodate future growth, acquisitions and divestitures.

The Solution• Single, scalable, outsourced AP workflow

solution to capture and digitise all incoming AP documents from multiple email addresses, PO boxes and scanners.

• Implementation of new AP policies and procedures to cut payment times and take advantage of early payment discounts.

• Ongoing reporting, customer support and problem resolution.

• Web-based portal for suppliers to track invoices.

The Results• Cost reduction through efficiencies such

as moving suppliers to digital invoice submission and converting low-value purchases to P-card payment.

• Full internal visibility of invoice cycles, payments, accruals, cash/ forecasting and spend analytics.

• Happier suppliers, thanks to visibility and earlier payment.

• 15% increase in early payment discounts, turning AP into a profit centre contributing $1 million each year.

Key Customer Benefits:

Cost reduction

Speed

Flexibility and scalability

Global

Country:

$1mEarned annually in early payment discounts

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Pan-European IT Roll-OutThe Scotts Miracle-Gro Company

The Challenge• International division needed to update its

network of servers and PCs on the European continent.

• Control costs and improve performance.

• Standardize the IT estate.

• Additional challenges: multiple logistics issues, language, culture and time zone differences inherent in a 10-country technology overhaul.

The Solution• Consolidate IT estate.

• New server, storage & network enterprise in our Data Centre, including:

• Distribution of 70 legacy servers

• Implementing Wide Area Application Services (WAAS) for remote office services

• Rationalizing servers into a more virtualized environment

• Reduction in the overall remote server footprint.

• Refreshed the IT environment with new technology of >900 laptops & desktops.

• All deployed across 10 countries in a four-month period.

The Results• Increased cost savings by consolidating IT

support functions and standardizing the environment.

• Applied innovation by leveraging WAAS and virtualization to reduce the physical server footprint and achieve standardization.

• Greater reliability by moving critical IT services to a new data centre environment, including storage and tape backup operations and refreshed aging server technology.

Cost reduction

Information security and risk

UK

Key Customer Benefits:

Country:

100%Customer satisfaction

“Xerox installed new equipment, migrated data, upgraded our network, refreshed and upgraded almost 1,000 PCs, and kept the lights on, so that there was virtually no impact to our business operations. That’s what I call premium service.”Bill Waszak, CIO and Vice President, Scotts Global Business Information Service

Get Vital Marketing to Stores within DaysMorrisons – Grocery Retailer

The Challenge• Produce and deliver high-quality marketing

campaigns to hundreds of stores within days – as a matter of course.

• Be more efficient and cost-effective by improving visibility of the marketing supply chain both for Morrisons and its marketing suppliers.

• Meet high quality standards and sustainability objectives.

The Solution• On-site advisory service to maximise

the value of point-of-sale print, labels, publications and back-office materials.

• Xerox management of end-to-end print and fulfilment process, including stock management, colour and quality control and store-specific collation.

• Web-based collaborative workflow tool to connect all campaign stakeholders.

• Detailed management information.

The Results• High-quality campaigns delivered in days

within budget.

• Process improvements and greater efficiencies.

• Significant cost savings over four years.

• Improved sustainability with less waste and use of fully recyclable materials.

• Ability to focus on strategic activity, leaving execution to Xerox.

Cost reduction

Environment

Speed

UK

Key Customer Benefits:

Country:

SignificantCost savings

“Xerox understands retail. They understand the importance of delivering quality work in-store and consistently meet our demands.” Richard Lancaster, Marketing Director, Morrisons

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Our Clients

In Fortune’s ranking of the World’s Most Admired Companies, Xerox is ranked No. 1 in the computer industry.

Unrivalled track investment in innovation and service giving our customers the freedom to focus on what matters most: their core business.

Aeronautics: Air France • Air New Zealand • BAE Systems Plc •QantasAirlines•Entertainment: MGM • The Walt Disney Company • Financial Services: ABN Amro • BMW Bank • Citibank • Co-operative Banking Group •Credit Agricole • Credit Suisse • Groupama Banque • Henderson •Lloyds Banking Group •Nationwide Building Society • Bank of New York Mellon • Zurich Insurance Group • Manufacturing: Balfour Beatty Chubb • Daimler AG • Goodyear • Hallmark •Michelin •Scotts Miracle-Gro • UWV •YIT Germany • Pharmaceuticals: Astra Zeneca • Eli Lilly • GlaxoSmithKline • P&G • Unilever • Publishing: McGraw Hill • The Economist • Reuters • Unity Media • Retail and Consumer Products: Brenntag AG • Burger King • Cablecom • Carrefour •Comet •Europart •H.J. Heinz • Krogsveen • The Laterooms Group • McDonald’s • Motorola • Morrisons • Office Depot • Orange Austria • Sony • Ford Motor Company • Utilities, Oil and Gas: Total • RWE • NPower • Transportation: Emilia-Romagna Italy • Deutsche Bahn AG • Dutch Railways • Nice Côte d’Azur Urban Council • Norwegian State Railways •

Many of the world’s most admired companies trust Xerox

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Our services, technology and expertise simplify the way business works so that the world works a little better. If you would like to find out more please contact us at:

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