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    SHOCK

    Author: Nazanin Meshkat MD, FRCPC, MHSc, Assistant

    Professor, University of Toronto

    Date Created: September 2011

    Global Health Emergency Medicine Teaching Modules by GHEM is licensed undera Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.

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    Definition of Shock

    Inadequate perfusion and oxygenation ofcells

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    Definition of Shock

    Inadequate perfusion and oxygenation ofcells leads to: Cellular dysfunction and damage

    Organ dysfunction and damage

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    Why should you care?

    High mortality - 20-90%

    Early on the effects of O2 deprivation onthe cell are REVERSIBLE

    Early intervention reduces mortality

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    Pathophysiology

    4 types of shock

    Cardiogenic

    Obstructive

    Hypovolemic

    Distributive

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    Pathophysiology: Overview

    Tissue perfusion is determined by Mean ArterialPressure (MAP)

    MAP = CO x SVR

    Heart rate Stroke Volume

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    Cardiogenic Shock:

    Pathophysiology

    Heart fails to pump blood out

    MAP = CO x SVR

    HR Stroke Volume

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    Cardiogenic Shock:

    Pathophysiology

    Normal

    MAP = CO x SVR

    Cardiogenic

    MAP = CO x SVR

    MAP = CO x SVR

    MAP = CO x SVR

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    Cardiogenic Shock: Causes

    MAP =CO (HR x Stroke Volume) x SVR

    Decreased Contractility (Myocardial Infarction, myocarditis,cardiomypothy, Post resuscitation syndrome following cardiac

    arrest)

    Mechanical Dysfunction (Papillary muscle rupture post-MI,Severe Aortic Stenosis, rupture of ventricular aneurysms etc)

    Arrhythmia (Heart block, ventricular tachycardia, SVT, atrialfibrillation etc.)

    Cardiotoxicity (B blocker and Calcium Channel BlockerOverdose)

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    Obstructive Shock:

    Pathophysiology

    Heart pumps well, but the output is decreased

    due to an obstruction (in or out of the heart)

    MAP = CO x SVR

    HR x Stroke volume

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    Obstructive Shock:

    Pathophysiology

    Normal

    MAP = CO x SVR

    Obstructive

    MAP = CO x SVR

    MAP = CO x SVR

    MAP = CO x SVR

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    Obstructive Shock: Causes

    MAP =CO (HR x Stroke Volume) x SVR

    Heart is working but there is a block to the outflow

    Massive pulmonary embolism

    Aortic dissection

    Cardiac tamponade

    Tension pneumothorax

    Obstruction of venous return to heart

    Vena cava syndrome - eg. neoplasms, granulomatous disease Sickle cell splenic sequestration

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    Hypovolemic Shock:

    Pathophysiology

    Heart pumps well, but not enough blood

    volume to pump

    MAP = CO x SVR

    HR x Stroke volume

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    Hypovolemic Shock:

    Pathophysiology

    Normal

    MAP = CO x SVR

    Hypovolemic

    MAP = CO x SVRMAP = CO x SVR

    MAP = CO x SVR

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    Hypovolemic Shock: Causes

    MAP =CO (HR x Stroke Volume) x SVR

    Decreased Intravascular volume (Preload) leads to DecreasedStroke Volume

    Hemorrhagic - trauma, GI bleed, AAA rupture, ectopic pregnancy

    Hypovolemic - burns, GI losses, dehydration, third spacing (e.g.

    pancreatitis, bowel obstruction), Adesonian crisis, Diabetic

    Ketoacidosis

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    Distributive Shock:

    Pathophysiology

    Heart pumps well, but there is peripheral

    vasodilation due to loss of vessel tone

    MAP = CO x SVR

    HR x Stroke volume

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    Distributive Shock:

    Pathophysiology

    Normal

    MAP = CO x SVR

    Distributive

    MAP = co x SVR

    MAP = co x SVR

    MAP = co x SVR

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    Distributive Shock: Causes

    MAP = CO (HR x SV) xSVR

    Loss of Vessel tone

    Inflammatory cascade

    Sepsis and Toxic Shock Syndrome Anaphylaxis

    Post resuscitation syndrome following cardiac arrest

    Decreased sympathetic nervous system function

    Neurogenic - C spine or upper thoracic cord injuries

    Toxins Due to cellular poisons -Carbon monoxide, methemoglobinemia,

    cyanide

    Drug overdose (a1 antagonists)

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    To Summarize

    Type of

    Shock

    Insult Physiologic

    Effect

    Compensation

    Cardiogenic Heart fails to pump

    blood out

    CO BaroRcSVR

    Obstructive Heart pumps well, but

    the outflow is obstructed

    CO BaroRcSVR

    Hemorrhagic Heart pumps well, but

    not enough bloodvolume to pump

    CO BaroRc

    SVR

    Distributive Heart pumps well, but

    there is peripheral

    vasodilation

    SVR CO

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    Okits really not THAT simple

    MAP = CO x SVR

    HR x Stroke volume

    Preload Afterload Contractility

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    Type of

    Shock

    Insult Physio

    logic

    Effect

    Compen

    sation

    Compensation

    Heart Rate

    Compensation

    Contractility

    Cardiogenic Heart fails topump blood

    out

    CO BaroRcSVR

    Obstructive Heart pumps

    well, but the

    outflow isobstructed

    CO BaroRcSVR

    Hemorrhagic Heart pumps

    well, but not

    enough blood

    volume to

    pump

    CO BaroRcSVR

    Distributive Heart pumps

    well, but

    there is

    peripheral

    vasodilation

    SVR CO

    No Change -in neurogenic

    shock

    No Change -in neurogenic

    shock

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    Additional Compensatory

    Mechanisms

    Renin-Angiotensin-Aldosterone Mechanism

    AII components lead to vasoconstriction

    Aldosterone leads to water conservation

    ADH leads to water retention and thirst

    Inflammatory cascade

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    Case 1

    24 year old male

    Previously healthy

    Lives in a malaria endemic area (PNG)

    Brought in by friends after a fight - he was kickedin the abdomen

    He is agitated, and wont lie flat on the stretcher

    HR 92, BP 126/72, SaO2 95%, RR 26

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    Stages of Shock

    Timeline and progression will

    depend on:

    -Cause

    -Patient Characteristics

    -Intervention

    Insult

    Preshock(Compensation)

    Shock

    (Compensation

    Overwhelmed)

    End organ

    Damage

    Death

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    Case 1: Stages of Shock

    Stage Pathophysiology Clinical Findings

    Insult Splenic Rupture -- Blood

    Loss

    Abdominal tenderness and girth

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    Case 1: Stages of Shock

    Stage Pathophysiology Clinical Findings

    Insult Splenic Rupture -- Blood Loss Abdominal tenderness and

    girth

    Preshock Hemostatic compensationMAP =CO(HR xSV) xSVR

    Decreased CO is compensated

    by increase in HR and SVR

    MAP is maintained

    HR will be increasedExtremities will be cool due

    to vasoconstriction

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    Case 1: Stages of Shock

    Stage Pathophysiology Clinical FindingsInsult Splenic Rupture -- Blood

    Loss

    Abdominal tenderness and

    girth

    Preshock Hemostatic compensationMAP =CO(HR xSV) x SVR

    Decreased CO is compensatedby increase in HR and SVR

    MAP is maintained

    HR will be increased

    Extremities will be cool due to

    vasoconstriction

    Shock Compensatory mechanisms

    fail

    MAP is reduced

    Tachycardia, dyspnea,

    restlessness

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    Case 1: Stages of Shock

    Stage Pathophysiology Clinical FindingsInsult Splenic Rupture -- Blood Loss Abdominal tenderness and girth

    Preshock Hemostatic compensationMAP =CO(HR xSV) x SVR

    Decreased CO is compensated

    by increase in HR and SVR

    MAP is maintained

    HR will be increased

    Extremities will be cool due to

    vasoconstriction

    Shock Compensatory mechanisms

    fail

    MAP is reduced

    Tachycardia, dyspnea,

    restlessness

    Endorgan

    dysfuncti

    on

    Cell death and organ failure Decreased renal functionLiver failure

    Disseminated Intravascular

    Coagulopathy

    Death

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    Is this Shock?

    Signs and symptoms

    Laboratory findings

    Hemodynamic measures

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    Symptoms and Signs of Shock

    Level of consciousness

    Initially may show few symptoms

    Continuum starts with

    Anxiety

    Agitation

    Confusion and Delirium

    Obtundation and Coma

    In infants

    Poor tone Unfocused gaze

    Weak cry

    Lethargy/Coma

    (Sunken or bulging fontanelle)

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    Symptoms and Signs of Shock

    Pulse

    Tachycardia HR > 100 - What are a few exceptions?

    Rapid, weak, thready distal pulses

    Respirations

    Tachypnea

    Shallow, irregular, labored

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    Blood Pressure

    May be normal!

    Definition of hypotension

    Systolic < 90 mmHg

    MAP < 65 mmHg

    40 mmHg drop systolic BP from from baseline

    Children Systolic BP < 1 month = < 60 mmHg

    Systolic BP 1 month - 10 years = < 70 mmHg + (2 x age in years)

    In children hypotension develops late, late, late

    A pre-terminal event

    Symptoms and Signs of Shock

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    Symptoms and Signs of Shock

    Skin Cold, clammy (Cardiogenic, Obstructive,

    Hemorrhagic)

    Warm (Distributive shock) Mottled appearance in children

    Look for petechia

    Dry Mucous membranes

    Low urine output

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    Hypovolemic

    Shock

    Distributive

    Shock

    Cardiogenic

    Shock

    Obstructive

    Shock

    HR Increased Increased

    (Normal in

    Neurogenic

    shock)

    May be

    increased or

    decreased

    Increased

    JVP Low Low High High

    BP Low Low Low Low

    SKIN Cold Warm (Coldin severe

    shock)

    Cold Cold

    CAP

    REFILL

    Slow Slow Slow Slow

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    Empiric Criteria for Shock

    4 out of 6 criteria have to be met

    Ill appearance or altered mental status

    Heart rate >100

    Respiratory rate > 22 (or PaCO2 < 32 mmHg)

    Urine output < 0.5 ml/kg/hr

    Arterial hypotension > 20 minutes duration

    Lactate > 4

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    Lactate

    Lactate is increased in Shock

    Predictor of Mortality

    Can be used as a guide to resuscitation

    However it is not necessary, or available inmany settings

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    Management of Shock

    History

    Physical exam

    Labs

    Other investigations

    Treat the Shock - Start treatment as soon

    as you suspect Pre-shock or Shock Monitor

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    Historical Features

    Trauma?

    Pregnant?

    Acute abdominal pain?

    Vomiting or Diarrhea?

    Hematochezia or hematemesis?

    Fever? Focus of infection? Chest pain?

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    Physical Exam

    Vitals - HR, BP, Temperature, Respiratory

    rate, Oxygen Saturation

    Capillary blood sugar

    Weight in children

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    Physical Exam

    In a patient with normal level of

    consciousness - Physical exam can be

    directed to the history

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    Physical Exam

    In a patient with abnormal level of consciousness

    Primary survey

    Cardiovascular (murmers, JVP, muffled heart sounds)

    Respiratory exam (crackles, wheezes), Abdominal exam

    Rectal and vaginal exam

    Skin and mucous membranes

    Neurologic examination

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    Laboratory Tests

    CBC, Electrolytes, Creatinine/BUN, glucose

    +/- Lactate

    +/- Capillary blood sugar

    +/- Cardiac Enzymes

    Blood Cultures - from two different sites

    Beta HCG

    +/- Cross Match

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    Other investigations

    ECG

    Urinalysis

    CXR

    +/- Echo

    +/- FAST

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    Treatment

    Start treatment immediately

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    Stages of Shock

    Early Intervention can arrest or

    reduce the damage

    Insult

    Preshock(Compensation)

    Shock

    (Compensation

    Overwhelmed)

    End organ

    Damage

    Death

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    Treatment

    ABCs 5 to 15

    Airway

    Breathing

    Circulation

    Put the patient on a monitor if available

    Treat underlying cause

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    Treatment: Airway and Breathing

    Give oxygen

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    Consider Intubation Is the cause quickly reversible?

    Generally no need for intubation

    3 reasons to intubate in the setting of shock

    Inability to oxygenate

    Inability to maintain airway

    Work of breathing

    Treatment: Airway and Breathing

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    Treatment: Circulation

    Treat the early signs of shock (Cold,

    clammy? Decreased capillary refill?

    Tachycardic? Agitated?)

    DO NOT WAIT for hypotension

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    Treatment: Circulation

    Start IV +/- Central line (or Intraosseous)

    Do Blood Work +/- Blood Cultures

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    Treatment: Circulation

    Fluids - 20 ml/kg bolus x 3 Normal saline

    Ringers lactate

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    Back to Case 1

    24 year old male

    Previously healthy

    Lives in a malaria endemic area (PNG)

    Brought in by friends after a fight - he was kicked

    in the abdomen

    He is agitated, and wont lie flat on the stretcher

    HR 92, BP 126/72, SaO2 95%, RR 26

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    Case 1

    On examination

    Extremely agitated

    Clammy and cold

    Heart exam - normal

    Chest exam - good air entry

    Abdomen - bruised, tender, distended

    No other signs of trauma

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    Case 1: Management

    Hemorrhagic (Hypovolemic Shock)

    ABCs

    Monitors

    O2

    Intubate?

    IV lines x 2, Fluid boluses, Call for Blood - O type

    Blood work including cross match

    Treat Underlying Cause

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    Case 1: Management

    Hemorrhagic (Hypovolemic Shock)

    ABCs

    Monitors

    O2

    Intubate? IV lines x 2, Fluid boluses, Call for Blood - O type

    Blood work including cross match

    Treat Underlying Cause

    Give Blood

    Call the surgeon stat If the patient does not respond to initial boluses and blood

    products - take to the Operating Room

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    Blood Products

    Use blood products if no improvement to fluids PRBC 5-10 ml/kg

    O- in child-bearing years and O+ in everyone else

    +/- Platelets

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    Case 2

    23 year old woman in Addis Ababa

    Has been fatigued and short of breath for a

    few days

    She fainted and family brought her in

    They tell you she has a heart problem

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    Case 2

    HR 132, BP 76/36, SaO2 88%, RR 30, Temp 36.3

    Appearance - obtunded

    Cardiovascular exam - S1, S2, irregular,

    holosytolic murmer, JVP is 5 cm ASA, no edema Chest - bilateral crackles, accessory muscle use

    Abdomen - unremarkable

    Rest of exam is normal

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    Stages of Shock

    What stage is she at?

    Insult

    Preshock(Compensation)

    Shock

    (Compensation

    Overwhelmed)

    End organ

    Damage

    Death

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    Case 2: Management

    Cardiogenic Shock

    ABCs

    Monitors

    O2

    IV and blood work

    ECG -Atrial Fibrillation, rate 130s

    Treat Underlying Cause

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    Case 2: Management

    Cardiogenic Shock ABCs

    Monitors

    O2

    IV and blood work

    Intubate?

    ECG -Atrial Fibrillation, rate 130s

    Treat Underlying Cause

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    Case 2: Why would you intubate?

    Is the cause quickly reversible?

    3 reasons to intubate in the setting of shock Inability to oxygenate

    Inability to maintain airway

    Work of breathing

    UNLIKELY

    Inability to oxygenate

    (Pulmonary edema,

    SaO2 88%)

    AccessoryMuscle Use

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    Case 2: Why Intubate?

    Strenuous use of accessory respiratory

    muscles (i.e. work of breathing) can:

    Increase O2 consumption by 50-100%

    Decrease cerebral blood flow by 50%

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    Case 2: Management

    Cardiogenic Shock ABCs

    Monitors

    O2

    IV and blood work

    Intubate?

    ECG -Atrial Fibrillation, rate 130s

    Treat Underlying Cause

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    Case 2: Management

    Cardiogenic Shock

    Treat Underlying Cause

    Lasix

    Atrial Fibrillation - Cardioversion? Rate control? Inotropes - Dobutamine +/- Norepinephrine

    (Vasopressor)

    Look for precipitating causes - infectious?

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    Vasopressors in Cardiogenic Shock

    Norepinephrine

    Dopamine

    Epinephrine Phenylephrine

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    Can we measure cell hypoxia?

    Lactate - we already talked about - a surrogate

    Venous Oxygen Saturation - more direct measure

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    Venous Oxygen Saturation

    Hg carries O2

    A percentage of O2 is extracted by thetissue for cellular respiration

    Usually the cells extract < 30% of the O2

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    Venous Oxygen Saturation

    Svo2 = Mixed venous oxygen saturation Measured from pulmonary artery by Swan-Ganz catheter.

    Normal > 65%

    Scvo2 = Central venous oxygen saturation Measured through central venous cannulation of SVC or R

    Atrium - i.e. Central Line

    Normal > 70%

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    Case 4

    40 year old male

    RUQ abdominal pain, fever, fatigued for 5-

    6 days

    No past medical history

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    Case 4

    HR 110, BP 100/72, SaO2 96%, T 39.2, RR 26

    Drowsy

    Warm skin

    Heart - S1, S2, no MurmersChest - good A/E x 2

    Abdomen - decreased bowel sound, tender RUQ

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    Stages of Shock

    What stage is he at?

    Insult

    Preshock

    (Compensation)

    Shock

    (Compensation

    Overwhelmed)

    End organ

    Damage

    Death

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    Stages ofSepsis

    SIRS

    SEPSIS

    SEVERE

    SEPSIS

    SEPTIC

    SHOCK

    MODS/DEATH

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    Definitions of Sepsis

    Systemic Inflammatory Response Syndrome (SIRS)

    2 or > of:

    -Temp > 38 or < 36

    -RR > 20

    -HR > 90/min

    -WBC >12,000 or

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    Definitions of Sepsis

    Sepsis SIRS with proven or suspectedmicrobial source

    Severe Sepsis sepsis with one or moresigns of organ dysfunction orhypoperfusion.

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    Definitions of Sepsis

    Septic shock = Sepsis + Refractoryhypotension

    -Unresponsive to initial fluids 20-40cc/kgVasopressor dependant

    MODS multiple organ dysfunction

    syndrome-2 or more organs

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    Stages ofSepsis

    Mortality

    7%

    16%

    20%

    70%

    SIRS

    SEPSIS

    SEVERE

    SEPSIS

    SEPTIC

    SHOCK

    MODS/DEATH

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    Pathophysiology

    Complex pathophysiologic mechanisms

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    Pathophysiology

    Inflammatory Cascade:

    Humoral, cellular and Neuroendocrine (TNF, ILetc)

    Endothelial reaction

    Endothelial permeability = leaking vessels

    Coagulation and complement systemsMicrovascular flow impairment

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    Pathophysiology

    End result = Global Cellular Hypoxia

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    Focus of Infection

    Any focus of infection can cause sepsis

    Gastrointestinal

    GU

    Oral

    Skin

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    Risk Factors for Sepsis

    Infants

    Immunocompromised patients Diabetes

    Steroids

    HIV

    Chemotherapy/malignancy

    Malnutrition

    Sickle cell disease

    Disrupted barriers Foley, burns, central lines, procedures

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    Back to Case 4

    HR 110, BP 100/72, SaO2 96%, T 39.2, RR 20

    Drowsy

    Warm skin

    Heart - S1, S2, no Murmers

    Chest - good A/E x 2Abdomen - decreased bowel sound, tender RUQ

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    Case 4: Management

    Distributive Shock (SEPSIS)

    ABCs

    Monitors

    O2

    IV fluids 20 cc/kg x 3

    Intubate?

    BW

    Treat Underlying Cause

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    Resuscitation in Sepsis

    Early goal directed therapy-Rivers et al NEJM 2001

    Used in pts who have: an infection, 2 or more SIRS, have a

    systolic < 90 after 20-30cc/ml or have a lactate > 4.

    Emergency patients by emergency doctors

    Resuscitation protocol started early - 6 hrs

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    Resuscitation in Sepsis: EGDT

    The theory is to normalize

    Preload - 1st

    Afterload - 2nd Contractility - 3rd

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    BACK TO OUR EQUATION

    MAP = CO x SVR

    (HR x Stroke volume)

    Preload Afterload

    Contractility

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    BACK TO OUR EQUATION

    MAP = CO x SVR

    (HR x Stroke volume)

    Preload Afterload

    Contractility

    P l d

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    Preload

    Dependent on intravascular volume

    If depleted intravascular volume (due to increased endothelialpermeability) - PRELOAD DECREASES

    Can use the CVP as measurement of preload Normal = 8-12 mm Hg

    P l d

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    Preload

    How do you correct decreased preload (or intravascular

    volume)

    Give fluids

    Rivers showed an average of5 L in first 6 hours

    What is the end point?

    BACK TO OUR EQUATION

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    BACK TO OUR EQUATION

    MAP = CO x SVR

    (HR x Stroke volume)

    Preload Afterload

    Contractility

    Aft l d

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    Afterload

    Afterload determines tissue perfusion

    Using the MAP as a surrogate measure - Keep between 60-90mm Hg

    In sepsis afterload is decreased d/t loss of vessel tone

    Aft l d

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    Afterload

    How do you correct decreased afterload?

    Use vasopressor agent Norepinephrine

    Alternative Dopamine or Phenylpehrine

    BACK TO OUR EQUATION

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    BACK TO OUR EQUATION

    MAP = CO x SVR

    (HR x Stroke volume)

    Preload Afterload

    Contractility

    C t tilit

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    Contractility

    Use the central venous oxygen saturation(ScvO2) as a surrogate measure

    Shown to a be a surrogate for cardiac index

    Keep > 70%

    C t tilit

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    Contractility

    How to improve ScvO2 > 70%?

    Optimize arterial O2 with non-rebreather

    Ensure a hematocrit > 30 (Transfuse to reach a hematocrit of > 30)

    Use Inotrope - Dobutamine 2.5ug/kg per minute and titrated (max20ug/kg)

    Respiratory Support - Intubation (Dont forget to sedate and paralyze)

    Suspect infectionEGDT

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    p

    Document source within 2hrs

    The high risk pt: Systolic < 90 after bolus

    OrLactate > 4mmol/l

    Abx within 1 hr

    + source control

    CVP Crystalloid 812 mm hg

    Scv02 Packed RBCto Hct >30%

    6595mm hg

    >70%

    EGDT

    INTUBATE

    Suspect infectionEGDT

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    p

    Document source within 2hrs

    The high risk pt: systolic < 90 after bolus

    OrLactate > 4mmol/l

    Abx within 1 hr

    + source control

    CVP Crystalloid 812 mm hg

    Scv02Packed RBCto Hct >30%

    6595mm hg

    >70%

    EGDT

    INTUBATE

    INTUBATE EARLYIF IMPENDING

    RESPIRATORY

    FAILURE

    Suspect infection

    MODIFIED

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    Document source within 2hrs

    The high risk pt: systolic < 90 after bolus

    Abx within 1 hr

    And source control

    MAP (Urine

    Output)

    More fluids< 65 mmHg

    MAP Vasopressors65 mmHg

    Lactate

    Clearance Packed RBCto Hct >30%

    < 10 %

    Inotropes

    < 10%

    Goals Achieved

    > 10%

    Decrease 02

    Consumption

    NO

    >65mm hg

    > 10%

    MODIFIED

    INTUBATE EARLY

    IF IMPENDING

    RESPIRATORY

    FAILURE

    INTUBATE

    Case 4: Management

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    Case 4: Management

    Distributive Shock (SEPSIS)

    ABCs

    Monitors

    O2

    IV fluids 20 cc/kg

    Intubate

    BW

    Treat Underlying Cause

    Acetaminophen

    Antibiotics - GIVE EARLY

    Source control - the 4 Ds = Drain, Debride, Device removal,Definitive Control

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    Antibiotics

    Early Antibiotics

    Within 3-6hrs can reduce mortality - 30%

    Within 1 hr for those severely sick

    Dont wait for the cultures treat empirically thenchange if need.

    Other treatments for severe sepsis:

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    Other treatments for severe sepsis:

    Glucocorticoids

    Glycemic Control Activated protein C

    Couple of words about Steroids in

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    p

    sepsis

    New Guidelines for the management of

    sepsis and septic shock = Surviving

    Sepsis Campaign

    Grade 2C consider steroids for septic shock

    in patients with BP that responds poorly to fluid

    resuscitation and vasopressors

    Critical Care Med 2008 Jan 36:296

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    Concluding Remarks

    Know how to distinguish different types ofshock and treat accordingly

    Look forearlysigns of shock

    SHOCK = hypotension

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    Concluding Remarks

    Choose cost effective and high impact

    interventions

    Do not need central lines and ScvO2

    measurements to make an impact!!

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    Concluding Remarks

    ABCs 5 to 15

    Cant intubate?

    Give oxygen

    Develop algorithms for bag valve mask ventilation Treat fever to decrease respiratory rate

    Treat early with fluids - need lots of it!!

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    Concluding Remarks

    Monitor the patient

    Do not need central venous pressure and

    ScvO2

    Use the HR, MAP, mental status, urine output Lactate clearance?

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    Concluding Remarks

    Start antibiotics within an hour!

    Do not wait for cultures or blood work