Shawn VanLoan Resume 1
Post on 12-Apr-2017
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Seasoned retail manager and trainer in both pharmacy retail and pet service retail industries with over20 years of experience. Results driven professional with extensive background in customer service,sales, merchandising, profit and loss, associate relations and team building, hiring, counseling,terminations, loss prevention, HIPAA and privacy law, pet services and animal care.
Customer servicePharmacy retailLoss preventionTeam building
Animal carePersonnel training anddevelopmentDetail oriented and organizedInventory control
Successful in increasing store sales volumes to next tier level by building areliable team that shares my values and commitments. Have taken "D"volume stores to "B" volume in just two short years. Experienced in high volume locations Contributed to a 3.5% drop in shoplifting through increased awareness andintervention measures. Met monthly sales goals for 24 months straight.
08/2013 to 11/2016 Store Leader and TrainerPetco Animal Supplies Middletown, nyBrought a lower volume, older store and revived it by increasing sales volumean additional two tiers in two years. Built a loyal team which helped increasecustomer service and loyalty.Knowledgeable in all types of small animal care, including aquatics andreptiles.Oversee general store operations, grooming salon operations and dog training.Responsible for profit and loss, inventory control, merchandising, ad planning.Worked with my partner store leaders to ensure the health and welfare ofanimals first, and customer experience.Held adoption events, worked with numerous outside groups to buildcommunity relations, such as boy and girl scouts. Worked with adoptiongroups to hold frequent events to help find animals their forever homes.
05/1992 to 08/2013 General Manager and TrainerRite Aid Pharmacy Middletown, nyOffered exceptional customer service in both the pharmacy department andfront end store. Responsible for inventory control, profit and loss, protectingcompany assets, team building, relationship building with vendors. Storeservices such as western union and photo department.Additional Store operations, such as time and attendance systems, dayforce,biometrics, windows, merchandising, ad planning and set, receiving.Pharmacy operations including knowledge of HIPAA laws, privacy, insuranceregulations and general pharmacy regulations.
1991 High School Diploma: law enforcementliberty central high school liberty, ny, united states
1997 Associate of Applied Science: Criminal SciencesSullivan County Community College Loch Sheldrake, Ny, united statesGraduated top of class with a 4.0 average, and several scholarships.