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Company Profile

Our Core Competence : Products, Solutions, Consultancy Services and Large-scale IT- Infrastructure Management for Hospitality & Retail Domains

Industry Coverage

Installations across various segments & verticals

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Certification |Awards

CMMi ver 1.2 Maturity Level 3ISO 9001:2000 Certification

IBM RETAIL STORE SOLUTIONS "BEST SOLUTION PROVIDER BUSINESS PARTNER" for Asia Pacific

IBM Solution Provider Excellence Award 2008

Microsoft ISV Innovative SolutionPartner of the Year Winner 2008 & 2009

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Business Alliance and Associates

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Solutions for Verticals

Human Capital

Hospitality & Food Services

Retail

Leisure

Across Industries

IntroductionCommFES

Business Intelligence

Central Reservation SystemBusiness IntelligenceAlif/Sun Financials

GDS

HRIS & Payroll

Sales Force Automation

Sales & Catering

Materials & Purchase Management

Online BookingSales LoginHotels, Restaurants & Serviced Apartments

CRMGuest Recognition SystemFront Office ManagemenPOSSPA ManagementEnterprise Solution (Hotels)Web Solutions

Technology Leverage

Valued Clients | Hotel Groups

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Valued Clients | Clubs

Valued Clients | Restaurant Chains

Valued Clients | Sales & Catering

Valued Clients | Sales & Catering

Valued Clients | Retails and Corporate

Solution Philosophy

User Friendly TechnologyLower Cost of OwnershipDomain ExpertiseCustomer Value

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Solution Architecture

Analytics & Reporting Level3rd Party Back Office Accounting Systems

Billing & Operations Systems

Reservation & Planning Systems

Personalisation

WEBINTERFACEUser Interface layer

18The Solution Architecture refers to various layers of interactions experienced in Leisure.

Reservations : Be it for rooms [PMS], facilities [GMS, SpA] or events [S&C], the suite of ShawMan applications would take care off all needs.

Membership Profile & feedback would help the club understand its members preferences better and also get an opporutity to know what the members need and expect from the club.The Operations Systems consists of all types of billing applications, that generate member-wise outstanding statements. In addition transaction systems like Materials Management, Payroll and if required, HR too can be positioned here.

Backend System - The output of billing systems that generate receivables thru CMS can be linked into an appropriate General Ledger of the backend. Similarly, the backend would also support payables to vendors, salary disbursement and advances to employees coming from Payroll system with bank reconciliation. In this case, SAP ERP will provide its powerful Genral Ledger capabilities to consolidate all accounts. From a technology stand-point, this application could be any other Financial System which is open to receiving data from third party applications.

Case StudiesImplementing Niche and Comprehensive Solutions

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Outlet Management

Rooms Management

Event Management3rd Party Finance

Materials Management

Case Study #1

20Comprehensive SolutionShawMan offers a comprehensive solution for Clubs, SPA and other facilities in Leisure Industry. This consists of reservations Systems for rooms thru PMS, golf turf thru GMS, Billiard or Card Tables thru CMS, which can be accessed by members based on their category of membership over the Internet thru CRM.

Besides Membership revenues, Club earns revenues through POS, any specialised offering like reading membership in library, specialised stores [especially in Golf/Tennis clubs that sells accessories] which need to be accounted under member spend.

Clubs also let out facilities for events, functions etc which need to be managed as this earns revenues. ShawMans S&C takes care of this requirement.

Clubs use Payroll for employee salary computation, have inventory which needs to be managed. Both these go in as payables in a financial system that ShawMan would interface to.

Thus, ShawMan tracks all forms of revenues, inventory, sales and most importantly membership for the Leisure Industry.

Case Study #2

Programme Definition

Rewards & Redemption

Loyalty Card Management

Transaction Upload

Cash to Point

M.E. Structure

Analytics

3rd Party Billing System

CustomerProfiling & Contact

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Case Study #3

Settlement Gateway

Settlement Gateway

Bangalore Airport #3

Centralised SystemsConsolidationRevenueCost

Hyderabad Airport #2

Mumbai Airport #1

Lounge, Bar, Counter Sale, Fine Dining

Interface

AMDB System

3rd Party FA System

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Our Offer A Partnership of Success

From TEAM ShawMan

Kalyanbrata BandyopadhyayGeneral Manager (East)

Cell: +91. 9836109228e-mail: kalyanbrata.bandyopadhyay@shawmansoftware.com

Web Profile : www.shawmansoftware.com

Thank you!

Product profile

Property Management System

Front office software supporting multiple properties linked withShawMan POS, MMS and the CRMPMS Reservations linked to Web based Central Reservation system with payment gateway linkedIn-house guest billing folio posting instruction can be set at the time of reservation.Desktop can be customized individually for every userAdvance and deposit management

Built in utility enabled to call external programs automatically after or before day end. Users can pre-determine which reports need to be generated at the time of day end.System maintenance tools for repairing databases and purging audit.

Product Profile

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Trust|GDS Service provides Next Generation Seamless connectivity (the highest level of connectivity available) to the 4 major GDSs: Galileo, Amadeus, Sabre and Worldspan. Member hotels are accessible from over 500,000 travel agencies worldwide. Trust International provides support services ranging from account coordinators and consultancy on electronic marketing to data maintenance professionals and a dedicated GDS Helpdesk.

Features Real- time, online interfaces with the 4 major GDSs: Galileo, Amadeus, Sabre & Worldspan; as well as other Internet sites powered by the GDSs

Next Generation Seamless GDS connectivity - highest level of connectivity available Private Label service under a unique GDS Chain Code or Trust's own Umbrella Code service using a generic chain code (YH) for multiple small hotel groups GDS Helpdesk to provide support to travel agents & hotels Electronic Marketing, consultancy & reporting Rates and room types maintained in GDS databases, including security tables for negotiated rates Hotel Descriptive data maintained in GDS databases Chain information pages maintained in GDS databases Complete history log of all GDS transactions available Handling of manual review reports for rejected reservations, rates & availability to ensure the highest level of data quality GDS Helpdesk to provide support to travel agents & hotels Account coordinator assigned as single point of contact for all GDS related topics, includingconsultancy and quality assurance

Point of Sale

Reservation diary for guest bookings with advance ordersCan constantly update the Chefs specialty, Seasonal and Non-available items, Happy hour and On the house items.Intelligent remote printing to multiple cost centers/ satellite kitchen printers from single location or to single printer from multiple locationsHome delivery ordering with customer order history, delivery person assignmentAdvance and deposit management

Descriptive free flow text / Predefined modifiers with or without a chargeTouch - PDA based Order Taking

Integrated softwareKitchen Display System (KDS)

Integrated Debit Card/ Debit POS solution

Product Profile

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Material Management System

ShawMan MMS is a complete inventory and cost management systemAutomated features such as Auto-Requisition and Auto Indent generation, which reduces the daily workload, depending on the parameters, defined in the masters

Online information of Items in Stock at any point of time

Recipe Management for ideal versus actual consumption analysisA provision to receive non - stock Daily purchase items and auto issuing to the cost centers and profit centers

Budgeting for consumption heads which helps in cost controlDocument generation supports secure and multi-level authorization workflow. These include -Requisitions, -Issues, -Transfers and Returns, -Indents and,-Purchase Orders

Product Profile

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Sales and Catering

Take reservation for any date / time range for single / multiple areas.Sessions: It allows breaking down the reservation in various sessions like morning session, afternoon session etc.Menu: An elaborate menu can be formalized by using menu wizard. Different menu sets can be created along with restrictions for the menu to be set for every reservation taken.FP Printing: Function Prospectus is generated for all confirmed reservationsAdvance and deposit management

Setting user wise reminders and Graphs based on the occupancyEnquiry Module: The system also records enquire calls for future reference. Thus it helps you build a prospect database of customers

Mailing ( Provision of creating templates ) and Indication for unfilled information

Easy to understand and use availability display charts allow your team to set up multiple recurring events quickly.

Product Profile

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Club Management SystemMember Profile Management - allows pre-profile management. Apart from this the user can create user defined fields in member profile to capture additional information of Members.Charge Processing Moduleswhich allows to define charges based on formulas, charges like Subscription, Interest, etc. can be built using this module.Outstanding List provides member wise list of defaulter Members, helps in recovering dues. Member Account Details are recorded and displayed whenever required.

ECS Enabled (Electronic Clearance System) help in electronic clearing from the member bank accounts reducing the manual receipt entries.

Web Site Interface data can be transferred to the website so that the information is available on the Net to the members

Integrated softwareKitchen Display System (KDS)

User Defined Letters facilitates the users to create mail merge within the system using system parameters

Member Electronic Card Management-with options like Issue, Register, Expiry card.Product Profile

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Customer Feedback SystemIntegrated System - One system for logging in, service recovery, aggregation and reporting/analysis. CFS captures guest difficulties i.e. complaints, guest delights i.e. compliment and guest suggestions i.e. commentsSupports third Party interface - Linked to any third party PMS front office software, which is a primary requisite in the hospitality vertical for smoother functionEmail engine is used to send the mailers to the customers. The customer gets an e-mail with a link, which points to the feedback form in CFS system. On click of this, feedback form opens up and the customer can give the feedback online. Feedback gets submitted in CFS system which can be viewed at the same time from CFS site. MIS available.

CFS Data Warehouse- Data mining can be done by the reports generated in CFS warehouse

Structured Capture Feedback is captured up to the minutes level of an attribute. Structured codification process, ensuring different levels of detail, based on requirement

Sharing vital information - Information is made accessible to everyone (unit/corporate).Feedback from all sources i.e. Frontline feedback, Executives, sales force, GSTS/RSTS, room comment card gets aggregated in one database

Product Profile

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Human Resource Information SystemWeb enabled Appraisal Module: Appraisal system based on 360 degree, captures KRA and shows the Gapand Work Flow of appraisal forms can also be achieved through emailsHead hunting: Maintains a data bank of candidates. Module captures all details from the candidate application, recruitment procedure, interview status and final outcome.

Leave Management module: Submitting leave applications, viewing their status is completely integrated to the e-mail agent. Detailed MIS of Employee Attendance The ShawMan HRIS ensures that every aspect of Human Resource is covered, from Employee details, head hunting, appraisals, training, career progression, separation and diverse variety of MIS thus bringing forth value-added services as well as reducing operational costs.

Training Module: Web enabled Training Module, which is intuitive and easy to use and Option of self-nomination by an employee, training attendance, training feedback submission and analysis report.Exclusive module on Employee Action Plan

Product Profile

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Payroll ManagementUser Friendly - In-tune is a User friendly interface, where you can define your own Earning / Deduction Heads. All the Identities, such as Employee, Branch, Department, Grade, Cost Centre etc. are user defined. User defined salary slip and monthly salary register

Data Import - User friendly Data Imports option to upload data from text (.csv files) with view log for data read, imported, rejected and skipped with row by row explanation. Skipped & Rejected data can be saved into a new file corrected and re-imported.

Statutory Reports available - Income Tax deduction, Tax Estimation Slip for Income Tax calculation, Form 16, Form 24. Provident Fund monthly deduction, Form 3A, Form 12A. PF monthly Challans. Monthly ESIC deduction/returns statement. Form 6A, ESIC Monthly Challans. Profession Tax Monthly deduction and slab wise (Form 6A) Summary report Re-activate separated employees - Facility to revoke/transfer Ex-Employee (Resigned Employees) with single/multiple employee(s) option.It covers every area of Payroll Processing, including resource management, planning, payroll calculations, financial management, security management and statutory report generation and printing

Product Profile

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Customer Relationship ManagementCustomer Loyalty Programs- allows the creation and management of simultaneous and multiple Customer Loyalty Programs.

Add onCard- allow spouse / associates to participate in the program for free or charge. Allows issue and use of temporary paper cards and duration of use. Multiple Add-On support for each Loyalty Program.

Profile Management- captures detailed demographic profile for each customer. To expand the profile, variables and rules for accepting those variables can be defined on the fly through a build and deploy master modSMS Interaction- balance and transaction details can be sent on SMS.Business rules-Redemption threshold lower limits for first use or every time use-Rule for gifting of cards of another program-Number of free add on cards and much more

Multiple promotions- can be defined for each Loyalty Program

Reward Gallery -Allows creation and management of Reward gallery. Rules for each reward defined in gallery. Logistics for complete reward management.

Product Profile

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SPA Management SystemAppointments- To take appointments (new, edit, reschedule, cancel, Reallot).

Cashier- Imprest, Returns, Handover Multiple Rooms, Package of services, pre-paid package

Billing- Advance, bill, settle, refund only solution that can take care of services and productsProductInventory, reorder-level can be maintainedService staf f- Roster (availability)

Service staff---> some specific services--->Rooms Call centre Modules, HO, Clinic, external website

Customer Profile - with booking status and Services- Services product inventory

Product Profile

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Sales Force AutomationShawMan SFA

Contacts / OpportunityStatusLeadsQualify LeadsEvaluating Needs of products and servicesSales Cycle specific to productActivities related to that LeadOpportunity SizeProbability of closureCross Selling and Up-sellingWonFuture Follow-upsLostCapture through online Forms, Import through Excel, or Manual entry

Big Byte (Business Intelligence System- Interactive Dashboard)

ShawMan Big Byte

LoginMain OptionsDashboardGraphsPivotGadgets

Integrated software Kitchen Display System (KDS)

Only Freeware comprehensive PMS software and Integrated Debit Card solution

Comprehensive HRIS, KM, CRM, CFS and DM solutions for theHospitality IndustryIntegration to EDC terminals to transport secure data overbanking networksIntegrated Data warehouse solutions for the Food Service, Hospitality & Retail IndustryIndustry FirstsIntegrated SMS gateways using CDMA and GSM technology

Successful Single Sign On (SSO) and Service Oriented Architecture (SOA) deployments

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First in Hospitality Industry to:Do Touch Screen based POS with full keyboardDo intelligent remote Printing of multiple and part orders in remote food processing zonesIntegrated software Kitchen Display System (KDS)Integrated Debit Card solution [Smart Debit POS]Pocket PC based applications using Wi-Fi networksIntroducing Magnetic, Smart Card and RFID TechnologyIntegration to EDC terminals to transport secure data over banking networksCredentials & acknowledgements

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First to expand the foot-print of Solution:Property Management, HRIS, KM, Customer Loyalty, Customer Feedback, Document ManagementIntegrated SMS gateways using CDMA and GSM technologyIntegrated Data warehouse solutions for the Hospitality & Food Service & Retail IndustryCredentials & acknowledgements

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Technology @ WorkDevelopment & Reporting Tools and Databases;Microsoft Visual Studio 2008Microsoft .Net Framework 3.xSilverlightMS SQL Server 2008Click Once / WPFCertified & Compliant Systems IBM StoreProven, Microsoft & Intel certified.Xbase and ODBC compliant systems using XML and other standards

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