sharath organiations study at vivanta taj hotel
TRANSCRIPT
INTRODUCTION
•Hotel is a place where a bonafide traveler gets shelter, food & and other facilities for a pay, provided he is fit in a condition to be received by the hotel. Basically hotel is a place home away from home, where it caters & also provides shelter & various other facilities
•Vivanta by Taj – Malabar situated on Willingdon Island with a magnificent view of Cochin Harbor
OBJECTIVES OF THE STUDY
•To know the organizational aspects of a five star hotel.
•To study about the organization structure and it’s
functioning.
•To familiarize with different departments and
responsibilities of various departments and
department heads respectively.
•To analyze the strength, weakness, opportunities and
threats of the organization
LIMITATIONS
•Financial position of the firm is not mentioned.
•Due to busy schedule of Managers, it prevented lengthy
discussions.
•Time was a limiting factor.
•They were not willing to disclose some of the major
information
INDUSTRY PROFILE•The hotel industry is by nature and structure is international, a multidimensional and worldwide in its operation and versatile in its objectives of its earnings is almost indefinite
•It constitutes an important sector of tourist infrastructure of the economy
•Categorized on the basis of :1. Star
2. Size of hotel
3. Location
4. Segment
COMPANY PROFILE
•The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and are recognized as one of Asia's largest and finest hotel company
•The Company was started in 1902 by Jamshetji. N. Tata, its first property, The Taj Mahal Palace Hotel, Bombay
• In 1970s, the Company began a long term programme of geographic expansion and development of new tourist destinations in India which led to its emergence as a leading hotel chain in India
•Hotels operated by the Taj Group internationally are located in US, Australia, Dubai, Maldives, Malaysia, Sri Lanka, the United Kingdom, Yemen and Zambia.
PRODUCT PROFILE•Vivanta by Taj Malabar situated on Willingdon Island with a magnificent view of Cochin Harbor. Vivanta by Taj Malabar is a fine balance between yesterday and tomorrow
•Each Vivanta has its own Motifs1. Fishing and Rice Boat
2. Romance on Gundu Island
3. High Tea at Sea
4. Breakfast Cruise
5. Backwaters Cruise
Retreats
•SUPERIOR CHARM
•SUPERIOR CHARM - Sea View
•PREMIUM INDULGENCE - Sunset View
•SUPERIOR CHARM HERITAGE
•SUPERIOR CHARM HERITAGE - Sea View
•DELUXE ALLURE SUITE
•PREMIUM TEMPTATION SUITE
FRONT OFFICE
MANAGER
SECURITY MANAGER
EXECUTIVE HOUSE KEEPER
EXECUTIVE CHEF
FOOD& BEVERAGE
FINANCIAL CONTROLLER
MATERIAL MANAGER
CHIEF ENGINEER
SALES MANAGER
HR MANAGER
L&D MANAGER
ASST.SPA MANAGER
Bqt.sales managerConf. coordinator
GENERAL MANAGER
DUTY MANAGER
FRONT OFFICE ASST
BELL BOY
SECURITY GUARDS OUTSOURCED
HK ATTENDENTS
SOUS CHEF
JR.SOUS CHEF
COOK
RM
ARM
Sr. waiters
Waiters
Accounts officer
Credits manager
F&B controller
Asst.store officer
Credits AsstAccounts Asst
Store attendant Sr.purchase
Asst
Engineer
Shift in charge
Plant operators
Reservation Asst
HR Assistant
L&DAsst
Beautician Hair dresserYoga trainer Therapists
Pool attendantAttendant
HK SUPERVISOR
APPRENTICE
ORGANIZATIONAL STRUCTURE
FUNCTIONAL DEPARTMENTS1. Front Office
2. Security Department
3. House Keeping Department
4. Food & Beverage Department: a) Production b) Services
5. Finance Department
6. Materials Department
7. Engineering Department
8. Sales & Marketing Department
9. Human Resource Department
10. Learning & Development Department
STRENGTH
•Better quality of service
•Location advantage
•One of their Top 10 favorite hotel spas in Asia
• Frequent customers.
•The Rice Boats restaurant has one of the most outstanding wine lists in the world.
•High Brand image.
WEAKNESS
• They need a lot of investment.• It’s very costly for the Indians to afford the
tariffs and service charges set by Taj hotels. • Adaption to technological changes takes time.• Operations bound by Government regulations• Environmental Hazard from waste
OPPORTUNITY
• Spa clinic is opened to outsiders• Untapped potential• Rapid expansion in both International and
Domestic destinations• Meeting growing demand in the budget and mid-
market segments.• Extending the product portfolio• Increase in Tourist
THREAT
• Tsunami Attack
• Growing presence of international hospitality
chains competing in the Luxury and Business
segments
• Terrorist attack
• Its huge competitors
FINDINGS
• High qualified, skilled and hardworking labor force• Vivanta by Taj Malabar is having a very good reputation among the people.
• Even though the Hotel is providing good quality service, the expenses charged are high.
• Vivanta by Taj Malabar is equipped with adequate number of staffs to meet the service needs of the customers
• The Hotel is having good quality and hygiene environment.
FINDINGS Cont.
• The various departments of the Hotel are interlinked through computerization. This integrates the functions of the Hotel and facilitates smooth functioning. TCS cloud computing is being used.
•The Hotel takes systematic measures for the safe disposal of waste materials.
• Maintaining a good relationship between management and employees.
•Campus connect program to recruit students from various colleges
SUGGESTIONS
•The Hotel should reduce the charge for services, so that the service becomes more affordable to people and more people will be attracted towards the hotel.
•Annual medical checkup for all workmen and employees. A small amount can be deducted from the salary one time
•The Hotel should establish a system to receive the feedback and opinion of employees so that the working system of the hotel can be improved
SUGGESTIONS Cont.
•Since the technologies are changing day by day, the hotel should ensure that they are getting updated with the changing technologies that the hotel can provide high quality services to customers.
•Introducing new incentive scheme for employees.•Management should provide proper step for the management of stress and mental tension faced by the higher official in the company.