jishnu organiations study at pvs hospital
TRANSCRIPT
ORGANIZATION STUDY @
Presented ByJishnu KReg no:60731
Introduction – Organizational Study
The organization study is carried out to have practical knowledge
about the whole organization. This study helps us to familiarize
with various departments of the organization and its different
functions. This also enables us to have throu understanding about
the industry as well as the company.
NEED OF THE STUDY:
Health care sector is the one of the fastest growing sectors in India. Also hospital is one of the most complex structured organizations amongst all industries at present because of IT revolution, consumerism, and specialization in different fields, hospital as an organization got new dimension
This study is being conducted at PVS Hospital, Kozhikode , this study tell us an overall view of organization and functions carried out by different departments like, Marketing, Human resource, Finance, public relation. The study is based on the relevant data and materials given from the organization.
OBJECTIVES OF THE STUDY
Primary objective:
The primary objective is to have a familiarity and practical experience towards a reputed service firm.
Secondary objective:
To learn about organization and its functions.
How they are taking decisions in the organization.
The organization study incorporates the structure, policies, different activities
and a SWOT analysis of the organization.
This study aims at generating the practical awareness about the management.
It help to interact with the organizational executives of the company,
The study helps to make a comparison between the class room knowledge
with real situation in the organization. To understand the relationship between
each department.
LIMITATIONS OF THE STUDY This study was mainly based on primary data obtained from the interviews with
managers and therefore there are chances of personal bias.
Due to non-availability of certain information critical evaluation was not possible
The top managements were reluctant to disclose matters related to the internal
affairs of the company.
To understand the organization and its working, the period of one month is not
enough. So time was the most important limiting factor of the study.
Because of the busy working schedule of various department heads full information
can’t be gathered
Some of the data are treated as confidential and hence the researcher could not get
the details of the same
INDUSTRIAL PROFILE
Health care industry comprises of providers of diagnostic, preventive, remedial,
and therapeutic services such as doctors, nurses, hospitals and other private,
public, and voluntary organizations. It also includes medical equipment and
pharmaceutical manufacturers and health insurance firms.
The health care industry is one of the world’s largest and fastest- growing
industry
health care industry have 13% growth in every year.
High level of education and greater health consciousness have played a key role
in the attainment of good health standards in Kerala.
It leads to mushrooming of private hospitals that offer quality services matching
international standards.
NABH ACCREDITED AND ISO 9001 : 2008 CERTIFIED HOSPITAL
RAILWAY STATION ROAD, CALICUT – 673 002
Phone : 0495-2705045, 3011222
Giving Light To Life…..
COMPANY PROFILE
Started in 1974 with just 10 beds and 2 doctors.
PVS has become a 350 bedded hospital.
Almost 100 doctors
PVS was awarded the ISO 9001:2008 certificate by BSI. PVS got prestigious NABH Accreditation in 2014
Focus on continuous development to serve the society
Board of Directors
Lt.Col.Ravi Menon(Retd)
General Manager
Dr. RAJESH SUBASHD.Ortho MS (Orth)
Medical Superintendent
TOP MANAGERS
Vision
To provide compassionate and affordable quality healthcare that fulfils the need and expectations of the patient.
To provide a good work environment that foster motivation and commitment in our staff.
To deliver a community focused healthcare services with ethical standard and social responsibility.
Mission
To provide a quality and cost effective care to
citizens of all walks of life with compassion and
commitment through expert healthcare
professionals and advanced technologies thus
assuring patient safety and security.
Quality Policy
PVS Hospital, Calicut is committed to serve the community by providing high quality medical care to patient at an affordable price to the satisfaction of its clientele and strive continuously to improve its service.
Doctors
Nursing Staff
Housekeeping
PRO
Managing Director
Director
Medical Superintendent
General Manager
Marketing Manager
Purchase Manager
Finance Manager
Quality Dept.
Paramedical Staff
HR
Administration
Front Office
Insurance
Accounts
Personnel
Store
Organization chart
Educational Institutions….
PVS College of Nursing, Pantheerankavu. (Recognized by INC,KNC & KUHS)PVS School of Nursing, Near PVS Hospital (Recognized by INC & KNC)
VARIOUS DEPARTMENTS IN PVS HOSPITAL KOZHIKODE
Human Resource Department
Marketing Department
Administrative Department
Public Relation Department
IT Department
Front Office
Purchase Department
Finance Department
Medical Records Department
Radiology Department
Pharmacy Department
General Maintenance Department
Quality Department
Blood Bank And laboratory
Department
House Keeping Department
Director
General Manager
HR Manager
Management Tr.
Jr. Administrator
HR Assistant.
TR Office Asst.
HR DEPARTMENT STRUCTURE
ADMINISTRATIVE DEPARTMENT STRUCTURE
Director
General Manager
Secretary (Cardiology)
Head Clerk
Security Officer
Insurance & Corporate
Client Coordinator
Peon
Office Asst. cum Typist
Typist
Tr. Office Asst.
PUBLIC RELATION DEPARTMENT STRUCTURE
Director
General Manager
Marketing/Public Relation Manager
Public Relation Officer
Asst. Public Relation Officer
FINANCE DEPARTMENT STRUCTUREDirector
General Manager
Finance Manager
Asst. Manager-Accounts & Finance
Asst. Accountant
Accounts Asst.
Jr. Clerk
Accounts Clerk
.Cashier
Asst. Cashier
IT DEPARTMENT STRUCTURE
Director
General Manager
IT in-charge
Jr. IT Technician
Multimedia Operator
Asst. - Marketing & Multimedia
MARKETING DEPARTMENT STUCTURE
Director
Marketing Manger
Marketing Executives
FRONT OFFICE DEPARTMENT STRUCTURE
Director
General Manager
Front Office Manager
Office Asst.
Tr.Telephone Operator
CashierTelephone Operator /
Receptionist
Asst. Office
Peon
Billing Clerk
TR.Office Asst.
PURCHASE DEPARTMENT STRUCTUREDirector
General Manager
Purchase Manager
Manager-Store & Pharmacy
Asst . Purchase Supervisor
General Stores Supervisor
Store Assistant
Tr. Stores Asst.
GENERAL MAINTENANCE DEPARTMENT STRUCTURE
Director
General Manager
Civil Engineer
Civil Supervisor
Maintenance Engineer
Maintenance Supervisor
Plumber cum STP Operator
Electrician
Plumber
A/C Mechanic
Tr. A/C Tech.
Mechanic
MRD DEPARTMENT STRUCTURE
Director
Medical Superintendent
Medical Record Officer
Library Asst.
Tr. MRD Tech.
RADIOLOGY DEPARTMENT STRUCTURE
Head of Radiology
Director
Medical Superintendent
Radiographer (In charge)
Radiographer (C.T)
Radiographer
X-Ray Tech.
Tr. Asst. Radiographer (C.T)
Tr. Asst . Radiographer
PHARMACY DEPARTMENT STRUCTURE
Director
Medical Superintendent
Salesman
Cashier
Chief Pharmacist
Pharmacist
Pharmacy Aid
Tr. Pharmacist
HOUSE KEEPING DEPARTMENT STUCTURE
Director
General Manager
Housekeeping Supervisor
Lift Operator/Attender
Attender
Tr. Sweeper
Dhobby
DriverDialysis
Technician
Office Asst.
Cleaner
SWOT ANALYSIS
STRENGTH Wide range of medical department
Modern sophisticated equipment and facilities
Advanced surgical facility with most modern equipment’s
24 hours working Emergency care unit, Ambulance, Pharmacy, lab,
Blood bank with blood component separation facility
Advanced key whole surgery unit
Comprehensive health checkup package for men and women
Goodwill of the company
Experienced employee
Advanced neonatal care unit with full time neonatologist
Modern neuro surgical unit with all latest facilities for all major cases
Good working environment.
A large group of experticed doctors
Hospital is providing homely atmosphere for both patients and workers
Hospital is providing a Training atmosphere for both para medical and
other students
WEAKNESS
PVS Hospital does not follow the decentralization in the
organization
Management and employees communication to be improved.
The hospital is not fully computerized
Need to improve specialities like cardiology, oncology etc
Hospital information system need to be improved
Need to reduce use of paper works including nursing departments,
all to be computerized
OPPORTUNITIES
No other specialty hospital near by
Mass demand for medical services in highly populated density urban
area of Calicut like Kallayi and Beypore and also located near
Calicut railway station
Referring from and to hospital
Implementing NABH standards
Health packages
provide more facilities in all other departments
Hospital is located in an easily reachable area.
THREATS
Emergence of new technologies and innovation in medical field
Facing Competition from MIMS (Malabar Institute of Medical
Sciences) Hospital, Baby Memorial Hospital, Iqraa Hospital and etc.
Employee turn over
The location of the hospital is highly sound polluted area
FINDINGS The organization uses modern technology
The hospital has experienced doctors providing quality services
The organization aim to ensure a safe working environment to all the staffs
Collecting opinions from the employees are good for creating better
working environment.
Working time is 8 hours including night shift,
PVS was awarded the ISO 9001:2008 certificate by BSI.
PVS got prestigious NABH Accreditation in 2014.
Providing ECHS SCHEMES
Health checkup packages
The staffs are satisfied with the medical facilities
There is a good co-ordination between departments of the organization
Arrange more Training and development programs to all the employees, like
personality development classes, and conducting seminars about general
topics,
24 hours working casualty, ambulance, radiology and imaging, CT scan, blood
bank, ultra sounds, pharmacy, lab, X-ray, ECG, and accident emergency
facilities.
Modern physiotherapy unit.
All the employees knows very well about their work
Qualified experienced employees
SUGGESTIONS
Organization should study about employee’s un-satisfaction in the work, arrange
more welfare activities
Conduct a committee once in a month, and collect feedback from all the
departments. It will ensure work efficiency of all such departments
Increase the amount of salary according to the work done by the employee
Proper training should give to the employees to get familiar with new software’s
To implement decentralization, it will help to increase the satisfaction level of the
employees
Computerization of all departments including nursing departments
Need proper time management for doctor’s consultation
Follows us on…
Web site : www.pvshospital.comE-mail : [email protected] book :
www.facebook.com/pvshospital
HR Dept. : [email protected]