BRIDGING THE DISTANCE:

Best Practices for Disability Services on Satellite

Campuses

Presented by Bree Callahan & Rob HardenCentral Washington University

July 2012

Demographics of Satellite CampusesChallenges of Satellite CampusesCWU Disability Services & “Centers” History Equality vs. Equity conceptAdvantages & RoadblocksTools for Successful Management

Communication Technology

Questions & Discussion

SESSION OVERVIEW

Traditional demographics seen at CWUFirst GenerationLow IncomePlace BoundAdult LearnersTransfer Students

How does this match your campus?

DEMOGRAPHICS OF SATELLITE CAMPUSES

Relationship with main campusOut of site, out of mindPolitics vs Partnerships

Departmental variance Communication

Academic Program and Student Services scope1 person for multiple departments or 1 person per department, covering multiple locations

High adjunct faculty and staff with remote and travel work required

CHALLENGES OF SATELLITE CAMPUSES

Environmental differencesVariances in community needsUrban vs. rural settingsCo-location on another college campusDifferences in type and population of students

Classroom formats Online, In person, Hybrid, Interactive TV

CHALLENGES OF SATELLITE CAMPUSES

CWU University Centers

CWU DISABILITY SERVICES & CWU “CENTERS” HISTORY

CWU University Centers8 Centers throughout state

CWU Centers cover 6 counties in WA State Opened first in 1978

Currently co- located on local community college campuses Consortium of North Puget Sound

Academic and Services reporting structure goes back to main campus

CWU DISABILITY SERVICES & CWU “CENTERS” HISTORY

CWU Disability ServicesHistorically served Centers via phone, mail and email

Opened Westside DS office in late 2007First department to successfully integrate at the Westside CentersNavigation of historical relationship between Centers and main campus

CWU DISABILITY SERVICES & CWU “CENTERS” HISTORY

Should Satellite Campuses be clones of a colleges main campus services?CWU Disability Services initially focused on equality

Environment factors generated shift to equity Benefits of “equity”?

Curb cut analogyEvolution of Higher Education Online learning environment forcing colleges to evaluate delivery of services to students in new ways

EQUALITY VS. EQUITY

New CollaborationsColleges of Business

Early Alert and Student Progress systemPartnership development

College of Education Student Teacher process Cohort vs non-cohort model challenges

Access to new arenas Program advising connected to disability

ADVANTAGES

Identify the roadblocks for managing DS remotely Organizational structure Mission/Vision Need for specific job fit of employee(s) Culture & Climate of satellite campuses Distance Sense of team and connectedness Consistency of process and procedure across

campuses May need to evaluate and change policy/procedure May encounter informal items that need to be formalized

ROADBLOCKS

Communication Intentional Leadership Models

Strengths based Lencioni: Death by Meeting, 5 Dysfunctions of a

TeamNeed to focus on teambuildingDetermine how the best communicate information

TOOLS FOR SUCCESSFUL MANAGEMENT

TechnologyBe creative and open to new ways to “meet”

Skype/Facetime Daily check in meeting

“Cloud” and Network for file/program accessSystem Evaluation

Examine student pathways to evaluate systems Be open to new and creative ways to deliver services CWU online delivery of Letters of Academic Adjust

ments New student “Intake” or DS Orientation

TOOLS FOR SUCCESSFUL MANAGEMENT

Burning Questions?Other Best Practices to share?Resources for Satellite Campuses

NABCA

QUESTIONS & DISCUSSION