senior leader's seminar chapter 5 lesson 1.2 lesson 1 identify processes
TRANSCRIPT
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 2
Lesson 1
Identify Processes
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 3
Objectives
You will be able to understand:
• Key activities involved in identifying processes
• Some tools used in identifying processes
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 4
Lesson 1: Identify Processes
Activity 1.1 Clarify the mission
Activity 1.2 Identify & prioritize customers
Activity 1.3 Identify & prioritize customerrequirements
Activity 1.4 Identify processes that meetcustomer requirements
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 5
Activity 1.1 Clarify the Mission
• What do you do?
• Who do you do it for?
• How do you do it?
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 6
Activity 1.2 Identify & PrioritizeCustomers
• Why identify customers?
• Who are your customers?
• Who are the most important?
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 7
Prioritization Matrix
• Ranks variables based on known weighted criteria
• Use when:- Options must be narrowed- Disagreement over importance- Resources are limited
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 8
Customers
airwing families
embarked flag congress
crew national cmd authority
ships in BG American public
AIRLANT other services
CINC embarked Marines
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 9
Criteria
• Directly relates to mission
• Determines quality
• Immediately impacted
• Measurable feedback
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 10
Prioritizing Customers
DirectlyRelates
to MissionDetermines Quality
ImmediatelyImpacted
MeasurableFeedback
Air Wing 5 5 4 5
Flag 3 4 5 3
Crew 1 2 2 4
Embarked Marines
2 1 1 1
CINC 4 3 3 2
Criteria
Customer
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 11
Prioritizing Customers
DirectlyRelates
to Mission50%
Determines Quality
30%
ImmediatelyImpacted
15%
MeasurableFeedback
5%Total
Air Wing5 x (.50)=
2.505 x (.30)=
1.504 x (.15)=
0.605 x (.05)=
0.254.85
Flag3 x (.50)=
1.504 x (.30)=
1.205 x (.15)=
0.753 x (.05)=
0.153.60
Crew1 x (.50)=
0.502 x (.30)=
0.602 x (.15)=
0.304 x (.05)=
0.201.60
Embarked Marines
2 x (.50)= 1.00
1 x (.30)= 0.30
1 x (.15)= 0.15
1 x (.05)= 0.05
1.50
CINC4 x (.50)=
2.003 x (.30)=
0.903 x (.15)=
0.452 x (.05)=
0.103.45
Criteria
Customer
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 12
Activity 1.3 Identify & PrioritizeCustomer Requirements
• Obtain feedback
• Identify / define quality characteristics
• Use operational definitions
• Prioritize
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 13
Customer Feedback
Req Air Wing Flag CINC Crew Embarked Marines
# 1Launch/Recover Aircraft
Launch/Recover Aircraft
Launch/Recover Aircraft
Berthing/Messing
Marine Transport
# 2Berthing/ Messing
Battle Group
Defense
Power Projection
Training Berthing/Messing
# 3Training
Time C3I C3IInternal Comms
Training Time
Time
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 14
Pareto Chart
• Vertical bar graph of categories in descending order of importance
• Use when:- Choosing a starting point- Identifying root causes- Monitoring progress
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 15
Products / Services Important toCVN’s Customers
Launch/Rec A/C
Berthing/Messing
Training (Avail)
C3IBG Defense
Power Projection
Communications
USMC Transport
0
2
4
6
8
10
12
14
# of Responses
0
25
50
75
100Percentage
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 16
Products / Services Important toCVN’s Customers - Weighted
Launch/Rec A/C
Berthing/Messing
Training (Avail)
C3IBG Defense
Power Projection
Communications
USMC Transport
0
10
20
30
40
50
60
70
78Total Weighted Responses
0
25
50
75
100Percentage
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 17
Activity 1.4 Identify Processesthat Meet Customer Requirements
• Identify significant processes that affect customer requirements
- Necessary to the mission- Satisfy external customers
• Determine which processes to improve
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 18
Affinity Diagram
Organizes ideas, opinions, or issuesinto groups based on perceivednatural relationships
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 19
Processes with MeasurableEffect on Timely Launch of Aircraft
Maintainingoptimal ship’s
heading forlaunch
Informingship’s
company of launch order
Fuelaircraft
Executinglaunch order
Informing &coordinatingBattle Groupmaneuvers
Ordnanceassembly
Moveordnance
Crewtraining
Loadordnance
Repositionaircrafton deck
Catapultcycling
Stageordnance
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 20
Processes with MeasurableEffect on Timely Launch of Aircraft
Maintainingoptimal ship’s
heading forlaunch
Informingship’s
company of launch order
Fuelaircraft
Executinglaunch order
Informing &coordinatingBattle Groupmaneuvers
Ordnanceassembly
Moveordnance
Crewtraining
Loadordnance
Repositionaircrafton deck
Catapultcycling
Stageordnance
CommsShip
HandlingOrdnanceHandling
AircraftHandling Training
SENIOR LEADER'S SEMINAR CHAPTER 5 LESSON 1. 21
Lesson Summary
Activity 1.1 Clarify the mission
Activity 1.2 Identify & prioritize customers
Activity 1.3 Identify & prioritize customerrequirements
Activity 1.4 Identify processes that meetcustomer requirements