Sean New

P.O. Box 234 Koppel, PA 16136

724-630-0482

seannew87@gmail.com

Professional Summary

Experienced in high stressful environments; Excellent in trouble shooting, decision making, and persuasion. Respectful, eager to learn, learns from mistakes, and self-motivated; Handles tasks efficiently and accurately.

Skills

Computer Experience—Troubleshooting Active Listening and Persuasion Customer and Personal Service Judgment, Decision Making, and Instructing Complex Problem Solving and Therapy  

                        

Experience

08/2016-Present PPG Industries

Technical Service Representative (Technical Advice)

Provide accurate Technical information on all PPGAC product lines including but not limited to Pittsburgh Paints, Porter, Olympic, Glidden Professional, and Flood.

Answer an average of at least 45 calls a day. Provide the sales team and end-users with recommendations for products, product

systems, and application methods. Complaint resolution and cost-effective negotiations Interact with both Internal and External PPG customers. This may include members of

field sales, store personnel, and the DIY consumer.

04/2016-08/2016 Oxford Solutions (PPG 6-month Contract)

Provide accurate Technical information on all PPGAC product lines including but not limited to Pittsburgh Paints, Porter, Olympic, Glidden Professional, and Flood.

Answer an average of at least 45 calls a day. Provide the sales team and end-users with recommendations for products, product

systems, and application methods. Complaint resolution and cost-effective negotiations Interact with both Internal and External PPG customers. This may include members of

field sales, store personnel, and the DIY consumer.

12/2015-03/2016 Cintas, Bridgeville, PA

Route Service Sales Representative

Drive a truck along an established route and service an existing customer base Grow customer base by up-selling and cross-selling additional products and services Work to build rapport with key decision makers, ensure quality standards, and pro-

actively solve customer concerns.

10/2015-12/2015 Cigna Health Insurance, Robinson, PA

Customer Service Advocate

Respond to complex inquiries regarding benefits, billing, eligibility, coverage, and other related information

Provide solutions for customers, clients, and health care professionals via phone and email.

3/2013-10/2015             Glade Run Lutheran Services St. Stephens Academy, Zelienople PA

                                       Teaching Assistant Level 3

        Help train new staff by showing them techniques learned from OTJ Experience

        Run flash meetings at the end of the day with newer staff to make sure everyone is adapting well to the new environment

        Educate the students, along with the teacher to ensure more one on one support for the clients.

        Crisis response and prevention using TCI

 8/2010-3/2013                Glade Run Lutheran Services St. Stephens Academy, Zelienople PA

                                         Appointment Facilitator//Teaching Assistant 1-2

         Schedule and make all of the appointments for the clients at the cottage

         Communicate with therapists, doctor’s offices, and CYS on a daily basis

         Manage long phone calls and forward messages to other people throughout campus

         Administrative duties that include ordering supplies, making schedules, and preparing weekly reports

                           

 3/2009-8/2010              Glade Run Lutheran Services, Zelienople PA

                                        Mental Health Worker Level 1-3

Worked with Male and Female Clients Ages 8-21 Involved in implementing the treatment goals set by Clinical Staff Documentation on clients through EMR Data System Crisis response and prevention using TCI

12/2006-02/2009 Al’s Pizza Shop

Daytime Manager

Responsibility for counting cash and opening/closing the shop when needed Trained new hires and helped manage them throughout the shift Tasks included cooking, prep, cleaning, budgeting, marketing, and advertising

Education

3/2016-Present Geneva College

Organizational Leadership (BS)

1/2013-8/2015            Community College of Allegheny County

                                    Business Management/Marketing (AS)       

 Certifications

First Aid Certification

AED/CPR Certification    DOT License Certified

Interests - Coaching, Real Estate, Stock Market

Volunteer Work

Youth Basketball Coach Youth Football Coach Holiday Work/Food Drives

References Available Upon Request