Work Expectations and Communication

Presented By:Brent Hatcher, SPHR

ADPH, Office of Human Resources

Communicating with Employees

- In what ways do we communicate with employees?

- Are there challenges?

Communicate

What reasons do we have to communicate with our employees?

Retention

#1 reason employees leave… supervisor!

Communication Tips1. Become an effective listener2. 1-on-1 meetings to seek feedback3. Demonstrate core values at all

times4. Make sure employees know what

is needed in a timely manner5. Discuss personal/delicate matters

in private (not telephone or email)

Communication Tips6. Learn to communicate

effectively with groups7. Make eye contact with

employee(s)8. Send a consistent message

with words, gestures, and tone9. Stay focused10. Ask for assistance when

needed

Supervisor’s Expectations

How do supervisors lay out their expectations to employees?

Employees’ Expectations

What are employees’ expectations of their own work?

What communication?- Is training needed?- Does employee want to be involved in some other work activity?

- What has the employee done or not done?

- Provide specific examples

DocumentationWho?What?Why?When?Where?How?

Summary- We are all employees- Communication is key- Encourage and challenge employees

- Communication should be effective and sufficient

- Document, Document, Document

Questions or Comments?