Satisfaction Level of British Airways Employees & Workers in Context to the Welfare Activities

Name: Shilpa Dhingra

Title: Satisfaction Level of British Airways Employees & Workers in Context to the Welfare Activities

Summary

Activities undertaken in the Human Resource Development Department, British Airways:

Understanding the organizational structure and functions of HRD Department, British Airways.

Understanding the profile of British Airways.

Analyzing the organizational behavior operating in the company.

Assessing the enactments applicable with respect to British Airways.

Conducting a study on welfare facilities provided to the employees and workmen of the company.

Conducting a study on the level of stress and Job Satisfaction and maintaining a balance in life.

The HRD department of British Airways has major role to play as it includes recruitment,

training, welfare, and final-settlement, maintenance of files and time office and industrial

relations of the company. The hierarchy and organizational environment of HRD department

was understood. Various aspects of industrial relations were analyzed, such as, trade unions

operating within the establishment.

We found out all the statutory and non-statutory welfare facilities, which included:

1. Subsidized cafeteria facilities for employees that provide good and hygienic food for the

employees.

2. Free and subsidized air passages for employees: The British Airways employees have

free and concession on domestic and international air passages soon after they

complete six months of permanent tenure in the company.

3. Transport Facilities: Staff Coaches are operating in different routes all over Delhi in order

to pick and drop staff working in different shifts.

4. Uniform: British Airways provides its employees with free uniforms.

5. Medical Benefits: Benefits under this scheme are admissible to all full time British

Airways employees.

An interaction was done with many employees in British Airways to understand the

organizational behavior in the company. The questions were asked about motivation and

motivational needs at work. Various other questions were asked about communication pattern,

group-dynamics, stress and conflict, goal attainment, and the environmental context of the

organization.

After elaborate discussions with the employees, we found that employees are treated fairly,

respecting their individual and collective rights. The direct communication and consultation is

promoted as a means of establishing honesty and respect. The equality of opportunity is

promoted and they encourage diversity in workforce. British Airways aim to achieve the highest

possible degree of employee satisfaction through encouragement, development, training and

recognition. They crave to maintain clear disciplinary and grievance procedures with access to

advice on fair and consistent application. They support the rights of the child and not employing

anyone under the age of 16 years. They are committed to ensuring dignity of work and mutual

respect which are enshrined in working practices as well as the way they behave toward each

other.

The various other assignments were undertaken like compilation of date concerning human

resources such as list of employees doing overtime, absenteeism among employees and

formulating organizational structure of the following departments of British Airways, Delhi:

Ground Services Department

Materials Management Department

In-flight Services Department

Medical Department

HRD Department

Security Department

Finance & Accounts Department

Department of Information & Technology

The structure and functioning of cargo department and British Airways commercial city office

was also understood. Overall, the training at British Airways has been learning, exploring and

experimenting.

The above article was extracted from dissertations by the students of Skyline College. Skyline

College is amongst the top MBA and BBA institutes in Delhi, Gurgaon (NCR)