sapientnitro 2nd annual in-store digital retail study: exploring the reality of the digitally...
TRANSCRIPT
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
1/20
0HJ AHHWANBH-TZFPG JBEBZAN
PGZABN TZWJR3G\_NFPBHE ZLGPGANBZR FI
ZLG JBEBZANNRGHA@NGJ TZFPG
Lbnjbhe Ahjgrsfh
Jbrgdtfr Pgsgardl &Bhsbelts, TapbghtHbtrf
Uaslbhetfh, JD
Lbnjbhe bs jbrgdtfr fi tlg
TapbghtHbtrf Pgsgardl
Bhstbtutg, wlbdl datanyzgs
tlfuelt ngajgrslbp wbtlbh
tlg aeghdy, ahj ajvbsfr tf
enf`an dnbghts fh gkgrebhe
jbebtan trghjs ahj tlg
dlahebhe dfhsukgr.
Pg`gdda _rgttykah
Tghbfr Assfdbatg Pgsgardl& Bhsbelts, TapbghtHbtrf
Dlbdaef
Pg`gdda bs a dfhsukgr ahj
bhjustry rgsgardlgr wlf
las a partbdunar bhtgrgst
bh lfw dfhsukgrs tlbhm,
`glavg ahj bhtgradt ahj
lfw tf `gst dfkkuhbdatg
wbtl tlgk.
Jahbgnng Tpgnnkah
Tghbfr Assfdbatg Pgsgardl& Bhsbelts, TapbghtHbtrf
Dlbdaef
Jahbgnng bs a dfhsukgr ahj
bhjustry rgsgardlgr wlf
eatlgrs bhifrkatbfh a`fut
dfhsukgr glavbfrs ahj
attbtujgs bh frjgr tf drgatg
bhsbelts ifr karmgtgrs.
Matly Flnla`gr
Tghbfr Dfhtght Ttratgebst,Tapbght Efvgrhkght
Tgrvbdgs Uaslbhetfh, JD
Matly bs a dfhtght stratgebst
wlf prfvbjgs tlfuelt
ngajgrslbp fh tlg drgatbfh,
kahaegkght ahj ahanysbs
fi plysbdan ahj jbebtan
dfhtght.
_PF_PBGZAPR PGTGAPDL
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
2/20
PGZABNBHE WTGJ ZF @G TBK_NGP.Zlg rfng fi tlg stfrg was tf put prfjudt bh tlg lahj fi tlg dustfkgr.
Ttfdm tlg slgnvgs. Addgpt paykght.
@ut tlat wfrnj bs nfhe efhg. Zfjay tlg nbhgar cfurhgy fi dustfkgrs las gxpnfjgj adrfss
tfudlpfbhts. Zlgsg tfudlpfbhts arg pfwgrgj y tgdlhfnfey tlat kamgs bt pfssb`ng ifr purdlasgs
tf lappgh ahywlgrg.
Pgtabngrs lavg rgspfhjgj. Ug arg sggbhe sbehbibdaht
hgw bhhfvatbfh ahj dlahebhe `usbhgss kfjgns bh
pbnfts, tgst karmgts, ahj bh a igw sgngdt rgtabngrs.
Rgt, bt bsht dngar tf wlat gxtght tlgsg bhhfvatbfhs
arg trbdmnbhe bhtf rgan-wfrnj rgtabn gxpgrbghdgs. Tf
wg dfhjudtgj a stujy tf ibhj fut tlg ahswgr.
Ifr tlg sgdfhj ygar, TapbghtHbtrf dfhjudtgj
a stujy fi tlg plysbdan rgtabn ghvbrfhkght tf
jgtgrkbhg wlbdl `rahjs arg rgspfhjbhe tf tlg
dlanngheg fi tlg hgw, dfhhgdtgj dfhsukgr ahj
dlahebhe jbebtan ghvbrfhkght, ahj wlbdl arg hft.
Zf kgasurg tlg jgergg tf wlbdl rgtabngrs arg
suddgssiunny ghlahdbhe tlgbr stfrg prfpgrtbgs
wbtl jbebtan tffns, wg dfhjudtgj ah bhjgpghjght,
tlrgg-kfhtl aujbt fi rgtabngrs. Ug gvanuatgj tlg
plysbdan nfdatbfhs fi 50 W.T. ahj Dahajbah rgtabngrs
adrfss sgvgh mgy drbtgrba, eatlgrbhe kfrg tlah 7??
pfbhts fi jata. Ug auekghtgj fur ibgnjwfrm wbtla dustfkgr survgy, sght tf 1,7?? dfhsukgrs bh
parthgrslbp wbtl tlg enf`an karmgt rgsgardl ibrk
Bpsfs (Tgg Kgtlfjfnfey & Apprfadl).
Ifr tlg ibrst tbkg, wg drfwhgj tlrgg `rahjs
twf fi tlgk hgw tf fur nbst tlbs ygar as
gxdgnnght, fh tlg strghetl fi tlgbr bh-stfrg
jbebtan tffns. Tgplfra gkgregj as tlg ngajgr aeabh
tlbs ygar, wbtl a sbehbibdaht upjatg tf bts sgt fi
bhtgradtbvg ahj kf`bng tffns. Zlg twf gxdgnnght
hgwdfkgrs arg TpfrtDlgm, lbelnbeltbhe tlg
erfwbhe sfplbstbdatbfh fi tlg Dahajbah rgtabnnahjsdapg, ahj Uanergghs, wlbdl lbelnbelts tlg
pfwgr fi a skanngr jbebtanny ghlahdgj ifftprbht
stfrg wbtl ah bhtghsg jbebtan gxpgrbghdg bh nbqufr,
dfskgtbds, iffj, ahj plarkady.
Zwf fi nast ygars ngajgrs @nffkbhejangs (#0
nast ygar) ahj Kadys (#4 nast ygar) rgjgsbehgj
sgdtbfhs fi tlgbr stfrgs tf `g kudl kfrg
jbebtanny dghtrbd, garhbhe `ftl Effj rahmbhes
tlbs ygar= `ut untbkatgny, tlgy wgrg futpadgj `y
tlg hgw pnaygrs. Zlbs ygar tlgy rahmgj :tl ahj
9tl rgspgdtbvgny, jgspbtg a jfu`ng-jbebt `ukp bh
tlgbr sdfrgs.
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
3/20
1 Bh tgrks fi spgdbibd argas rgvgangj bh tlg rgsgardl, wg saw tlg ergatgst dlaheg bh Ybsb`bnbty fi jbebtan jbspnays bh-stfrg wbtl 14 hgw `rahjs adlbgvbhe tlg tfp sdfrg, up
irfk fhg nast ygar, ahj bh tlg sfplbstbdatbfh fi Dfhtght fh jbebtan jbspnays, wlbdl saw 5 hgw `rahjs wbtl a tfp sdfrg, up irfk zgrf nast ygar. Iuhdtbfh, wlbdl gvanuatgj
bhtgradtbvg tffns, saw cust a snbelt bhdrgasg, wbtl cust 9 `rahjs adlbgvbhe gbtlgr a : fr 7 bh tlbs datgefry.0 Bh fur survgy, a kacfrbty fi Akgrbdah ahj Dahajbah dfhsukgrs (
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
4/20
MGR ZLGKGT13 Kf`bng Zffns Bkprfvg3
Nfdatbfh, Uayibhjbhe ahj Tdahhgrs
Ug mhfw irfk fur wfrm wbtl fur fwh dnbghts tlat
kf`bng rgprgsghts ah arga fi kacfr bhvgstkght, wlbdlbs rgbhifrdgj `y fur rgsgardl. Zlbs ygars stujy slfwgj
a sbehbibdaht bkprfvgkght bh tlg appnbdatbfh fi kf`bng tf
tlg bh-stfrg gxpgrbghdg.
Ulat Ufrmgj
Kadys, Zaregt ahj Uanergghs ann prfvbjg upjatgj kf`bng
apps tlat igaturg `ftl hgw dfhtght ahj iuhdtbfhs sudl
as wayibhjbhe (tlg a`bnbty tf sgg yfur prgdbsg nfdatbfh
fh tlg stfrg kap wbtlbh tlg `rahjs app)= `ardfjg
sdahhbhe= QP (Qubdm Pgspfhsg) dfjg sdahhgrs= ahj
sfkg gxpgrbkghtatbfh bh AP (Auekghtgj Pganbty).
Ifr gxakpng, Kadys inaeslbp stfrg rgvgans yfur gxadt
pfsbtbfh fh bts inffrpnah. Dlbdaefs DbtyZaregt ibhjs tlg
prgdbsg nfdatbfh bh tlg stfrg fi btgks fh yfur wbslnbst.
Bh-stfrg `ardfjg ahj QP sdahhgrs lavg ansf bkprfvgj.
Ifr gxakpng, Eap fiigrgj a `ardfjg sdahhgr, wlbdl
wfrmgj a kacfrbty fi tlg tbkg, annfwbhe yfu tf dfkparg
prbdgs ahj rgaj rgvbgws irfk ahywlgrg bh tlg stfrg.
Ulat Jbjht
Auekghtgj Pganbty appnbdatbfhs strueengj tlbs ygar. Bh
partbdunar, WHBQNF ahj NFddbtahg `ftl lavg wfrmbhe
AP sdahhgrs, wlbdl rgdfehbzg tlg plysbdan slapg fi
tlg prfjudt, `ut jfht rgturh usgiun dfhtght. WHBQNF
rgturhs a paraerapl fi karmgtbhe tgxt, ahj NFddbtahg
rgvgangj a plftf fi tlg prfjudt `ut hf ajjbtbfhan
prfjudt rgvbgws.
Bh iadt, cust fhg rgtabngr, Akgrbdah Appargn, fiigrgj
dustfkgr rgvbgws tlrfuel Auekghtgj Pganbty, ahj
hfhg fiigrgj pgrsfhanbzatbfh fr rgdfkkghjatbfhs fi
prfjudts fiigrgj tlrfuel AP. Bh tlg ghj, hf AP app
(pgrlaps wbtl tlg gxdgptbfh fi Akgrbdah Appargn)
jgnbvgrs a kust-lavg gxpgrbghdg.
A sgdfhj dfkkfh iaunt bs tlat rgtabngrs rargny kghtbfh
jbebtan tffns bh tlg plysbdan spadg. Ulbng pnadbhe sbehaeg
bh tlg plysbdan stfrg kay sfuhj `asbd, bt bs partbdunarny
bkpfrtaht ifr AP, wlgh ahy slapg a `ar dfjg, slapg
fh tlg inffr, fr pbdturg dah sgrvg as a trbeegr tf nauhdl
a jbebtan gxpgrbghdg.
Ulat Dfhsukgrs Uaht
Bh fur survgy, kf`bng gkgregj as ah gssghtban jbebtan
tgdlhfnfey ifr dfhsukgrs wlbng tlgy arg bh tlg stfrg,
antlfuel hft bh tlg way yfu kay tlbhm. Gbelty-fhg
pgrdght fi dustfkgrs arg anrgajy usbhe tlgbr plfhg bh-
stfrg, ahj slfwrffkbhe gkgregj as ngss fi a dfhdgrh
tlah gxpgdtgj. Cust 41 pgrdght fi dfhsukgrs say tlgy
dfkpargj prbdgs fhnbhg wlbng bh tlg plysbdan stfrg.
Kf`bng eakbhe bs a pfpunar bh-stfrg adtbvbty, sueegsts
ftlgr, uhrgngasgj TapbghtHbtrf rgsgardl, as parghts usg
tlg jgvbdg tf ghtgrtabh mbjs wlbng slfppbhe.
Kadys kf`bng app jbspnaysa slfppgrs nfdatbfh ahjkfvgkght bh tlg ffaeslbp,Lgranj Tquarg nfdatbfh (tlgfhny nfdatbfh gvanuatgj).
Zaregts app slfws slfppgrstlg sgdtbfh ahj absng nfdatbfhfi btgks fh a kf`bng slfppbhenbst, wbtl a jft bhjbdatbhe tlgprgdbsg nfdatbfh fi ah btgk bhtlg absng.
Zlg Ybdtfrbas Tgdrgt HRD ffaeslbp stfrg was rgdghtny
rgjgsbehgj ahj igaturgs gxtghsbvg usg fi jbebtan jbspnays fh
kuntbpng jbkghsbfhs, bhdnujbhe tlg wanns ahj dgbnbhe fi tlg
gsdanatfr spadgs.
0HJ AHHWAN BH-TZFPG JBEBZAN PGZABN TZWJR3 G\_NFPBHE ZLG PGANBZR FI ZLG JBEBZANNR GHA@NGJ TZFPG_PF_PBGZAPR P
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
5/20
0HJ AHHWAN BH-TZFPG JBEBZAN PGZABN TZWJR3 G\_NFPBHE ZLG PGANBZR FI ZLG JBEBZANNR GHA@NGJ TZFPG_PF_PBGZAPR PG
1 Jrfps tf :9 pgrdght akfhe W.T. rgspfhjghts0 (Mhfw tlg datgefry, `ut hft tlg `rahj) FP (mhfw wlat `rahj `ut hft tlg prgdbsg b tgk) FP (cust gxpnfrbhe ahj lavg nb ttng bjga wlat Bk efbhe tf purdlasg)
0?14 DFHTWKGP PGZABN _PGIGPGHDGT TZWJR PGYGANTTKAPZ_LFHG WTG @WZ HFZ TLFUPFFKBHE BTW@BQWBZFWT BH-TZFPG, AHJ FZLGP JBEBZAN @GLAYBFPT
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
6/20
Ibe.7
Q3Ulbdl fi tlg ifnnfwbhe jbebtan tgdlhfnfebgs lavg yfu sggh
bh-stfrg bh tlg past kfhtl6
44%Ybjgf sdrgghs/Uanns
Bhifrkatbfhan Jbebtan Jbspnays 09%
Ttahjanfhg Bhtgradtbvg Mbfsms 0:%
Bhtgradtbvg Za`ngts 17%
Tangs Assfdbatgs wbtl Za`ngts 0:%
Hfhg fi tlg a`fvg :9%
Jbebtan tffns arg hft anways hftbdgj fr usgj tfjay. Bh
tlg past kfhtl, cust 44 pgrdght rgkgk`gr sggbhe vbjgf
sdrgghs fr wanns. @ut fi tlfsg wlf rgdanngj sggbhetlgsg jbspnays, 7: pgrdght bhtgradtgj wbtl tlg jgvbdgs.
4? pgrdght rgdanngj tlgk bhffughdbhe tlgbr purdlasg.
Kfrg wfrm hggjs tf `g jfhg tf kamg jbebtan tffns ahj
jbspnays kfrg giigdtbvg.
Ibe.9
Q3Ulgh slfppbhe bh a plysbdan rgtabn stfrg, lfw lgnpiun wfunj
addgss tf tlg ifnnfwbhe bhifrkatbfh `g ifr yfu6
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
7/20
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
8/20
43 Bhtgradtbvg ahj _grsfhanbzgj Zffns
Jbsappfbht
Kudl wfrm rgkabhs uhtbn tlg jbebtan rgtabn gxpgrbghdg bs
bhtgradtbvg ahj pgrsfhanbzgj wbtl jbebtan tffns.
@asgj fh fur stujy, wgnn-gxgdutgj bhtgradtbvg tffns arg
aspbratbfhan ifr kfst rgtabngrs. Hgarny tlrgg-quartgrs (51
pgrdght) fi rgtabngrs bh fur stujy nadm a `asbd jgergg
fi bhtgradtbvbty. Bhtgradtbvg tffns sgparatg tfp rgtabngrs
irfk tlg ansf-rahs.
Ulat Ufrmgj
Ngajbhe gxakpngs bhdnujg Tgplfra+_ahtfhg DfnfrBQ, Tmbhdarg bQ, ahj Iraerahdg Ibhjgr= TpfrtDlgms
dustfkbzgj lfdmgy cgrsgy tffn ahj bhtgradtbvg nfdan
dfkkuhbty ngaeugs= Uanergghs Ibhj Rfur Nffm vbrtuan
kbrrfr, party-pnahhbhe tffn ahj jbebtan kbxfnfebst= Ifft
Nfdmgrs Hgw @anahdg slfg ubnjgr= ahj @nffkbhejangs
Kg-Anbty `fjy kgasurgkght tffn. (Tgg tlg dasg stujbgs
ifr jgtabns).
As wg rgingdtgj fh tlgsg tffns, wg ifuhj ifur dfkkfh
sfnutbfh typgs3
1. Autfkatgj _bdmup (iunny autfkatgj mbfsms tf
kamg ahj kahaeg a purdlasg)3 fhg gxakpng bs Lfkg
Jgpfts mbfsm-`asgj prfpahg pbdmup tffn futsbjg
tlg stfrg.
0. _rfjudt Tgngdtfr (a`bnbty tf ibntgr tlg iunn nbst fi
prfjudts `asgj fh sfkg drbtgrba, fitgh prfjudt
spgdbibdatbfhs, `ut dfunj `g rgvbgws, ratbhes fr prbdg)3
gxakpngs bhdnujg Tgplfras Iraerahdg Ibhjgr ahj
Uanergghs party pnahhbhe mbfsm.
4. _grsfhan Kf`bng Tlfppbhe (a`bnbty tf usg yfur
fwh kf`bng tffn tf sdah, `rfwsg ahj rgdgbvg pgrsfhan
prfjudt rgdfkkghjatbfhs)3 fhg gxakpng bs Kadys
kf`bng app.
:. Dustfk _rfjudt Jgsbeh Dghtgr (a`bnbty tf drgatg
`gspfmg prfjudts fr pgrsfhanbzg gxbstbhe prfjudts)3
gxakpngs bhdnujgj Ifft Nfdmgrs Hgw @anahdg slfg
`ubnjgr, ahj TpfrtDlgms jgsbeh-yfur-fwh Zfrfhtf
Kapng Ngais lfdmgy cgrsgy.
Rgt hf rgtabngr bh tlg stujy dfhhgdtgj tlg jfts adrfss
tlgsg spgdbibd pfbht sfnutbfhs, fr drgatgj ah ghtbrgny
hgw, uhbqugny jbebtan bh-stfrg gxpgrbghdg.
Ulat Jbjht
Tfkg dfkpahbgs lavg staehatgj. Kadys ahj
CD_ghhgy sggkgj tf rganbzg tlat tlgbr ibrst-eghgratbfh
mbfsms wgrght wfrmbhe, a stgp bh tlg rbelt jbrgdtbfh.Lfwgvgr, tlgy lavg hft `ggh rgpnadgj wbtl hgw, kfrg
lgnpiun tffns at ngast at tlg tbkg fi fur stujy. Ftlgrs
sbkpny lavg pffr gxgdutbfh. Ifr gxakpng, Hbhg Ugsts
jbebtan lu` (fppfsbtg) bs a strbmbhe vgrtbdan dfnukh
bh tlg kbjjng fi a dfkpadt stfrg. Bt las kahy jbspnay
sdrgghs, bhdnujbhe sgvgran tfudlsdrgghs, `ut a jgartl fi
bhtgradtbvg dfhtght.
Fvgrann, wg wgrg jbsappfbhtgj `y tlg nadm fi bhtgradtbvg
tffns prgsght bh tlg durrght eghgratbfh fi stfrgs.
Ulat Dfhsukgrs Uaht
Zlg survgy dfhibrkgj dfhtbhugj bhtgrgst bh bhtgradtbvg
tffns. Ibity pgrdght fi rgspfhjghts say tlat bhtgradtbvg
tffns (tf ngarh kfrg a`fut prfjudts) arg ah bkpfrtaht
part fi tlg bh-stfrg slfppbhe gxpgrbghdg.4
4 Ulgh asmgj tf ratg tlg bkpfrtahdg fi tlg prgsghdg fi bhtgradtbvg tffns tf ngarh kfrg a`fut prfjudts, 7? pgrdght sdfrgj b t as a 9 fr lbelgr fh a sdang irfk 1 tf 1?).
Iurtlgrkfrg, kfrg tlah lani (7: pgrdght) fi dfhsukgrs wlf rgdann sggbhe tlgsg typg fi bhtgradtbvg tffns gheaegj wb tl tlgk.
@nffkbhejangs Kg-Anbty `fjy sdahhgr rgnba`ny kgasurgj fitahj rgdfkkghjgj cgahs bh-stfrg, `ut tlg fhnbhg ifnnfw-up
jbsappfbhtgj.
0HJ AHHWAN BH-TZFPG JBEBZAN PGZABN TZWJR3 G\_NFPBHE ZLG PGANBZR FI ZLG JBEBZANNR GHA@NGJ TZFPG_PF_PBGZAPR P
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8/12/2019 SapientNitro 2nd Annual In-store Digital Retail Study: Exploring the Reality of the Digitally Enabled store
9/20
:. Tuppfrtbhe tlg Dfhhgdtgj Tlfppbhe
_atl3 Garny Ttgps bh Drfss-Dlahhgn
Ttfrytgnnbhe
Drfss-dlahhgn stfrytgnnbhe bs fhg fi tlg `beegst argas
fi fppfrtuhbty ifr rgtabngrs. Pgtabngrs arg dfhhgdtbhe
dustfkgrs wlf arg slfppbhe bh bhdrgkghts3 slfppbhe
irfk lfkg, wlbng bh trahsbt, ahj at wfrm.
@ut gvgh tlg ngajgrs bh fur stujy arg tff fitgh prgsghtbhe
dustfkgrs wbtl a dfnngdtbfh fi jbsdrgtg gxpgrbghdgs ahj
hft a dfhtbhuuk fi jbebtanny-ghlahdgj, bhtgradtbvg ahj
pgrsfhanbzgj slfppbhe.
Ann tff fitgh, jbebtan tgdlhfnfey bs jgpnfygj
as a pfbht sfnutbfh sgrvbhe fhny fhg usg
dasg. ]_fbht sfnutbfhs[ satbsiy a sbheng hggj
ahj bh kahy dasgs jf a effj cf`, `ut tlgy
dah `g gxpghsbvg ahj bhingxb`ng. g@usbhgss
gxgdutbvgs kust tlbhm kfrg stratgebdanny
Ifrrgstgr 0?14:
Jbebtan kust abj kuntbpng stgps fi tlg cfurhgy3 irfk
jbsdfvgry, dfhsbjgratbfh/gxpnfratbfh, sangs ahj
pfst-sangs. Dfhsbjgr, ifr gxakpng, tlg natgst stfrg irfk
Ygrbzfh, wlbdl annfws dustfkgrs tf try prfjudts bh-
stfrg, ahj annfws slfppgrs tf savg tlgbr Ygrbzfh.dfk
fhnbhg slfppbhe darts tf dfhtbhug slfppbhe fhdg
tlgy vbsbt a plysbdan stfrg. Zlg stfrg btsgni bs `asgj
arfuhj nbigstyng zfhgs, sudl as tlg EgtIbt zfhg
tlat annfws lahjs-fh gxpgrbghdg wbtl Ibt@btSbp,
tlg natgst ibthgss tradmgr, wlbng tlg dustfkgr bs fh
ah adtuan trgajkbnn. Ftlgr zfhgs bhdnujg Ahywlgrg
@usbhgss ifr kf`bng `usbhgss, Akpnbiy Bt ifr kf`bng
nbstghbhe, Lavg Iuh ifr eakgrs, Dustfkbzg Bt ifrskartplfhgs, ahj Lfkg ahj Fh Zlg Ef ifr lfkg
kfhbtfrbhe ahj sgdurbty.
Ahftlgr ngajbhe gxakpng wgrg tlg Aujb Dbty slfwrffks,
wlbdl rgjgibhgj tlg gxpnfratbfh plasg fi tlg dar `uybhe
cfurhgy bh a lahjiun fi skann-ifftprbht dbty stfrgs. Tgvghty
pgrdght fi tlg dars sfnj tlrfuel tlg slfwrffk wgrg
jfhg sf wbtl hf tgst jrbvg, ahj hbhg fut fi 1? purdlasgs
wgrg wbtl dustfkgrs hgw tf tlg Aujb `rahj.
Ulat Ufrmgj
Lbelnbelts bhdnujg Zaregt ahj Lfkg Jgpft, wlbdl `ftlpgrkbt ajjbhe ah btgk tf a slfppbhe nbst, ahj tlgh syhdbhe
bt tf kuntbpng jgvbdgs. Zaregt ansf dnfsgj tlg nffp, ngttbhe
vbsbtfrs punn up a slfppbhe nbst wbtl bh-stfrg jbebtan mbfsms.
Ug anrgajy kghtbfhgj Zaregts wayibhjbhe-gha`ngj
kf`bng tffn, kf`bng tffn, wlbdl slfwgj tlg bh-stfrg
prfjudt nfdatbfhs fi btgks fh a wbsl nbst. Tgplfras
@gauty Bhsbjgr nbst ansf wfrmgj as a slfppbhe nbst.
Ulat Jbjht
Fur rgsgardl ifuhj tlat wlbng kfst rgtabngrs laj a
wbslnbst fh tlg Ug`, cust 10 rgtabngrs fiigr a slfppbhe
nbst fptbfh tlat syhds adrfss `ftl Ug` ahj kf`bng tffns.
Ahj cust fhg Zaregt prfvbjgj a tffn tf prbht fut tlgsg
nbsts wlbng bh-stfrg. Ftlgr stgps bh tlbs drfss-dlahhgn
stfrytgnnbhe sudl as nfdatbfh-`asgj pusl hftbibdatbfhs,
rajbf-irgqughdy bjghtbibdatbfh (PIBJ) dlahebhe rffk
sdrgghs, ahj prfjudt-as-ah-bhtgriadg gxpgrbghdgs wgrg
ghtbrgny kbssbhe.
0HJ AHHWAN BH-TZFPG JBEBZAN PGZABN TZWJR3 G\_NFPBHE ZLG PGANBZR FI ZLG JBEBZANNR GHA@NGJ TZFPG_PF_PBGZAPR PG
Hbmgs Hgw Rfrm Dbty nfdatbfh igaturgj sdrgghs jbspnaybhe
vbjgf fi kfjgns wgarbhe tlg tlrgg fit typgs ifr pahts3
rgeunar, snbk ahj tbelt.
Zlg @ubnj-A-@gar tffn eghgratgj a 0? pgrdght tf 4? pgrdght
bhdrgasg bh 0?14 sakg-stfrg sangs rgnatbvg tf a typbdan stfrg
wbtlfut tlgbr bhtgradtbvg tffns.
: _fwgrbhe Zlg Aebng Ttfrg, Kartbh Ebnn, Ifrrgstgr Pgsgardl 0?14.
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Ulat Dfhsukgrs Uaht
Fur survgy suppfrtgj tlg dfhtbhugj bhtgrgst bh drfss-dlahhgn slfppbhe3 91 pgrdght waht tf `g a`ng tf usg
ahy fi ky jgvbdgs tf lgnp kg slfp.
Bhtgrhan Dlannghegs3 Kabhtghahdg
ahj PFB
Tuppfrt Pgkabhs a Dfhdgrh
Ifr tlg sgdfhj ygar bh a rfw, wg saw tff kahy jbsa`ngj
fr `rfmgh gxpgrbghdgs. Whifrtuhatgny, fur mgy ibhjbhe
irfk fur ibrst stujy rbhes trug tlbs tbkg arfuhj3 _ffrny
pnahhgj jbebtan bs wfrsg tlah hf jbebtan at ann.
Ifr gxakpng, Eugsss jbebtan sdrgghs prfvbjg tlg
ifnnfwbhe bhstrudtbfhs3 Jghbk Eubjg3 Zfudl Tdrggh
tf @gebh. Lfwgvgr, aitgr tfudlbhe tlg sdrggh sgvgran
tbkgs, wg jggkgj tlg tffn `rfmgh `gdausg hf
bhifrkatbfh appgargj.
A Ngvbs ta`ngt at a CD_ghhgy jghbk `ar was hft fhny
kbssbhe fhg fi bts twf b_ajs, ut fhg fi tlg twf dfhtght
sgdtbfhs, Ibhj Rfur Ibt, jbj hft wfrm.
Gvgh tlg `asbd prbdg dlgdmgr rgkabhs jbsa`ngj bh tlg
kacfr stfrgs. Ug ifuhj fhg stfrg wbtl tlrgg fi sbx prbdg
dlgdmgrs jbsa`ngj fh a inffr.
Jbebtan Gheaegkght Drgatgs Kgasura`ng Yanug
Nast ygar, wg hftgj tlat jbebtan tffns eghgratg sbehbibdaht
PFB ifr dfkpahbgs tlat gxgdutg tlg rbelt bh-stfrg jbebtan
pnatifrks. Zlbs ygar, wg dah dfhibrk tlfsg rgsunts.
Zlg dfst fi bhstannbhe ahj suppfrtbhe tlgsg tffns bs
sbehbibdaht, ahj ah PFB dandunatbfh las kahy iadtfrs. @ut
tlg jbrgdtbfh ahj rfuel kaehbtujg fi rgvghug `ghgibts
bs hfw `gttgr mhfwh.
@asgj fh TapbghtHbtrfs wfrm bh tlg spadg, wg lavg
ifuhj a sbehbibdaht bhdrgasg fh tlg frjgr fi 1? pgrdghttf :? pgrdght bh ajjbtbfhan bh-stfrg sangs rgnatbvg tf
ftlgr stfrgs. Zlgsg `ghgibts arg prbkarbny jug tf
jgdrgasbhe nfst sangs, a`bnbty tf slbp-tf-lfkg, bkprfvgj
bh-stfrg slfppbhe `y gha`nbhe df-`rfwsbhe wbtl sangs
assfdbatgs, ahj `rahj dfhtrb`utbfh (bkprfvgkghts tf
`rahj vanug).
Ifur gxakpngs tlat wg dah dbtg3
1. Lfkg Jgpftsaw a sbehbibdaht nbit bh appnbahdg sangsifnnfwbhe bhstannatbfh fi bhtgradtbvg jbebtan tffns bh 0?14.
0. @ubnj-A-@garrgpfrtgj a 0? tf 4? pgrdght bhdrgasg bh
0?14 sakg-stfrg sangs wbtl bts bhtgradtbvg tfudlsdrggh
statbfhs pnadgj bh bts Ttfrg Fi tlg Iuturg, rgnatbvg tf
a typbdan stfrg.7
4. CD_ghhgy rgpfrtgj (bh bts 0?10 sgdfhj-quartgr
rgsunts) tlat bts Ngvbs Tlfp saw a 07 pgrdght bhdrgasg
bh stfrg rgvghug usbhe tlg hgw gxpgrbghdg.
:. Juhmbh Jfhutss jbebtan kghu farjslavg rgsuntgj
bh a : tf 9 pgrdght nbit bh prfkftgj prfjudts wlgh usbhevbjgf fvgr a `asgnbhg irfk 0?10 tf 0?14.
Dahajbah _grspgdtbvgs
Zlbs ygar, wg ajjgj 10 Dahajbah rgtabngrs tf tlg sdfpg
fi tlg stujy tf dapturg a kfrg lfnbstbd vbgw fi tlg Hfrtl
Akgrbdah karmgt. Ulat wg f`sgrvgj, ahj ifuhj bh tlg
survgy, was tlat tlgrg arg a sgt fi ngajbhe `rahjs bh
Dahaja tlat fiigr sbehbibdaht jbebtan gxpgrbghdgs.
Bh partbdunar, TpfrtDlgm laj tlg `gst nfdanny rgngvaht
dfkkuhbty tffns fi ahy rahj wg stujbgj. Zlg dfkpahy
fiigrs bhtgradtbvg jbebtan dfkkuhbty `farjs wbtlplftfs, kgssaegs ahj tlg natgst sdfrgs irfk bts nfdan
spfrts ngaeugs.
Gnsgwlgrg, jbebtan jbrgdtfrbgs, jbebtan kghu farjs, kaps
ahj wayibhjbhe wgrg kfrg pgrvasbvg tlah wg saw bh
fur W.T. gvanuatbfh, at ngast bh tlg nfdatbfhs wg vbsbtgj.
Dlaptgrs `ffm stfrg igaturgj mbfsms tlrfuelfut tlg
stfrg, ahj Dahajbah Zbrg laj gxtghsbvg jbebtan bhtgradtbvg
tffns as wgnn. Karms Ufrm Ugarlfusg laj jbebtan
sdrgghs, kfjgns ahj ahbkatbfh `ut rgnbgj as kudl
fh plysbdan jgkfhstratbfhs as jbebtan. Ifr gxakpng, bt
spfrtgj a wanm-bh irggzgr bh tlg kbjjng fi tlg stfrg ifr
gvanuatbhe dfnj-wgatlgr dnftlbhe.
7 Pgtabn Zfudlpfbhts. Ngajbhe Pgtabngrs Wsg Bhtgradtbvg Zgdlhfnfey Zf Bkprfvg @rahj Gxpgrbghdgs. Addgssgj Jgdgk`gr 0?14.
0HJ AHHWAN BH-TZFPG JBEBZAN PGZABN TZWJR3 G\_NFPBHE ZLG PGANBZR FI ZLG JBEBZANNR GHA@NGJ TZFPG_PF_PBGZAPR P
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0HJ AHHWAN BH-TZFPG JBEBZAN PGZABN TZWJR3 G\_NFPBHE ZLG PGANBZR FI ZLG JBEBZANNR GHA@NGJ TZFPG_PF_PBGZAPR PG
Dasg Ttujbgs
Tgplfra (1?< H. Ttatg Tt., Dlbdaef)
Tgplfra las dfhtbhugj tf bkprfvg bts bh-stfrg gxpgrbghdg
wbtl a `rfaj sgt fi bhtgradtbvg tffns, jbebtan jbspnays ahj
tlgbr kf`bng app.
Zlg kfst sbehbibdaht tffn bs tlg Tgplfra + _ahtfhg
Dfnfr BQ. Abjgj `y ah assfdbatg, slfppgrs dah jbsdfvgr
tlg prfjudts tlat katdl tlgbr trug smbh dfnfr, ahj tlgh
gxpnfrg prfjudt jgsdrbptbfhs ahj rgvbgws, savg a jbebtan
slfppbhe nbst, ahj slarg bt tlrfuel gkabn fr prbht. Bi a
prfjudt bs uhavabna`ng bh stfrg, tlg assfdbatg dah frjgr bt
jbrgdtny irfk tlg ta`ngt ifr lfkg jgnbvgry.
A sgdfhj hfta`ng gxpgrbghdg bs Tgplfras Tmbhdarg
BQ. A ta`ngt-`asgj qubz lgnps slfppgrs bjghtbiy tlgbr
smbh typgs ahj katdlbhe prfjudts, ahj las sbkbnar
futput fptbfhs as tlg Dfnfr BQ. Zlg ta`ngt bs hgxt tf
slgnvgs fi kahy rgngvaht smbh prfjudts. Whnbmg Dfnfr
BQ, tlg qubz bs dfkpngtgny sgni-eubjgj ahj bhjgpghjght
fi assfdbatg lgnp. Bt ansf bsht pgrigdt. Ifr gxakpng, bt
jfgsht lgnp dustfkgrs ibhj tlg nfdatbfh fi tlg plysbdan
prfjudt bh-stfrg.
Zlg tlbrj dustfk gxpgrbghdg bs ah upjatg tf tlg
Tdghtsa Iraerahdg Ibhjgr tfudlsdrggh mbfsm. Bhdrgasgj
bhtgradtbvbty bhdnujgs qubzzgs tlat rgvgan sdghts tlat
katdl tlg slfppgrs tastgs ahj ansf slfw jbiigrght
ways fi sgardlbhe ahj `rfwsbhe jbiigrght sdghts. Bt
slfws wlat bs avabna`ng bh stfrg ahj prfvbjgs prfjudt
bhifrkatbfh tlat bs hgw ahj bkprfvgj wbtl kfrg `rahj
vbjgfs, rgvbgws, ahj fptbfhs tf gkabn fr savg tf a jbebtan
slfppbhe nbst.
Tgplfras kf`bng app fiigrs slfppgrs a sdah igaturg,
prfvbjbhe gasy addgss tf ajjbtbfhan prfjudt bhifrkatbfh
ahj rgvbgws, wlbdl dah lgnp wbtl purdlasg jgdbsbfhs.
Ahj bhvghtfry bs vbsb`ng adrfss kuntbpng jgvbdgs,
bhdnujbhe Ug` ahj kf`bng.
Bh tlg ghj, bt bs tlbs dfk`bhatbfh fi rbdl, bhtgradtbvg tffns
wbtl a iunn-igaturgj kf`bng app tlat puts Tgplfra bh a
ngajgrslbp pfsbtbfh ifr tlg sgdfhj ygar bh a rfw.
Tgplfras _griukg Ibhjgr bh Zbkgs Tquarg ngts vbsbtfrs
sakpng bhjbvbjuan iraerahdgs wbtl tlgbr sghsg fi skgnn. Bt was
ah bkprgssbvg bhtgradtbvg gxpgrbghdg.
Tgplfras _griukg Ibhjgr (sgg jgtabngj bkaeg a`fvg) bskfuhtgj fh a nareg dfhsfng wbtl `admnbt pfstgrs a`fvg gadl
bhtgradtbvg ta`ngt.
Tgplfras Iraerahdg Ibhjgr katdlgs tlg slfppgrs tastgs,
ahj fiigrs a nbigstyng-`asgj kgtlfj fi sgardlbhe ahj
`rfwsbhe jbiigrght sdghts.
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TpfrtDlgm (0702 Rfheg Tt., Zfrfhtf)
TpfrtDlgm a prfkbhght Dahajbah rgtabngr was rahmgj
Huk`gr 0 fvgrann bh fur stujy, `asgj fh tlg strghetl fi
bts jbebtan jbspnays ahj bhtgradtbvg tffns adrfss twf inffrs.
At TpfrtDlgm, wg ansf ifuhj tlg ibrst gxakpng (bh fur
twf ygars fi rgsgardl) fi kftbfh sghsfrs bh a stahjarj
rgtabn ghvbrfhkght. Bh tgrks fi dfhtght, TpfrtDlgms
jbebtan bhstannatbfhs prfvbjg ghtgrtabhkght, bhifrkatbfh
ahj assbstahdg rgngvaht tf tlg prfjudts sfnj.
Zlg lbelnbelt fi TpfrtDlgms jbebtan bhstannatbfhs bs
dngarny tlg gsdanatfr cfeebhe gxpgrbghdg3 A vbjgf sdrgghslfws a wfkah cfeebhe bh pnadg. As tlg dustfkgr
apprfadlgs ahj trbeegrs tlg kftbfh sghsfr, tlg wfkah
bh tlg vbjgf `gebhs strgtdlbhe. As tlg dustfkgr travgns
up tlg gsdanatfr, tlg wfkah bh tlg vbjgf ruhs up
as wgnn, tlrfuel tlg wffjs ahj fhtf a `gadl wlgrg
tlg dustfkgr stgps fii tlg gsdanatfr. Zlfuel bt bs hft
a (trajbtbfhanny) bhtgradtbvg fr assbstbvg tffn, bt dgrtabhny
ghlahdgs tlg ak`bghdg fi tlg stfrg, ibts wbtl tlg `rahj,
ahj jgnbelts dustfkgrs.
Zgnnbhe tlg stfry a`fut dfkkuhbty bhvfnvgkght appgars
tf `g a mgy efan at TpfrtDlgm. Hfta`ng bhtgradtbvg tffns
bhdnujg ah bhtgradtbvg dfkkuhbty `farj wbtl spfrts
sdfrgs ifr TpfrtDlgm-freahbzgj ngaeugs, bhdnujbhe jbebtan
plftfs ahj kgssaegs. Zlgrg bs a slfg dustfkbzatbfh
tffn `y Pgg`fm, ahj a jgsbeh-yfur-fwh Zfrfhtf Kapng
Ngais lfdmgy cgrsgy as wgnn. A sgdfhj dfkkuhbty farj
bs avabna`ng upstabrs.
TpfrtDlgm pgrifrkgj wgnn bh tlg Ybsb`bnbty datgefry
wbtl twf nareg Hbmg sdrgghs fh `ftl sbjgs fi tlg
ghtrahdg= skann sdrgghs adrfss tlg wann fi shgamgrs=
vbjgf sdrgghs `glbhj tlg dasl-wrap= ahj appargn ahj
efni dnu` jgkfhstratbfh vbjgfs.
Dustfkgrs dah jgsbeh tlgbr fwh
slfgs at TpfrtDlgms Pgg`fm mbfsm
ahj lavg tlg slfgs jgnbvgrgj jbrgdtny
tf tlgbr lfkgs.
TpfrtDlgm fiigrs nbkbtgj
dustfkbzatbfh fi lfdmgy cgrsgys=
slfppgrs dah ghtgr tlgbr hakg ahj
cgrsgy huk`gr.
Zlg bhtgradtbvg dfkkuhbty `farjs wbtl
plftfs, kgssaegs ahj tlg natgst sdfrgs
slfws TpfrtDlgms strfhe gkplasbs fh
dfkkuhbty bhvfnvgkght.
0HJ AHHWAN BH-TZFPG JBEBZAN PGZABN TZWJR3 G\_NFPBHE ZLG PGANBZR FI ZLG JBEBZANNR GHA@NGJ TZFPG_PF_PBGZAPR P
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0HJ AHHWAN BH-TZFPG JBEBZAN PGZABN TZWJR3 G\_NFPBHE ZLG PGANBZR FI ZLG JBEBZANNR GHA@NGJ TZFPG_PF_PBGZAPR PG
Uanergghs (171 H. Ttatg Tt., Dlbdaef)
Zlg twf-stfry, kfjgrh Uanergghs bh Dlbdaef bs fhg
fi tlg ngajbhe jruestfrg/plarkady bh-stfrg jbebtan rgtabn
gxpgrbghdgs bh fur stujy, utbnbzbhe `ftl statbd jbebtan
kgjba, as wgnn as bhtgradtbvg tffns, tf lgnp slfppgrs
wbtl tlgbr bh-stfrg efans.
Jbebtan tffns arg nfdatgj tlrfuelfut tlg stfrg.
Lbelnbelts bhdnujg a `ggr ahj wbhg sgdtbfh wbtl twf
bhtgradtbvg mbfsms. Fhg gha`ngs ajvghturfus slfppgrs
tf gxpnfrg hgw dfdmtabn rgdbpgs, ahj tlg sgdfhj assbsts
ghtgrtabhgrs bh tlgbr party pnahhbhe.
Zlg `rahjs kf`bng tffn bhdnujgs wayibhjbhe, antlfuel
bts pgrifrkahdg was bhdfhsbstght bh fur tgstbhe.
Wpstabrs, slfppgrs arg erggtgj wbtl kfrg jbebtan
jbspnays bh tlg absngs, bhdnujbhe vbtakbh ajs ahj skfmbhe
dgssatbfh tbps. A Jr. Tdlfnns bhtgradtbvg ifft sdahhgr
prfvbjgs slfppgrs wbtl a ifft prgssurg sdah, ahj tlgh
rgdfkkghjs bhsfngs `asgj fh tlg `bfkgtrbd rgsunts.
Fhg fi tlg `gst gxpgrbghdgs at tlg stfrg bs tlg Ibhj
Rfur Nffm vbrtuan kamgfvgr mbfsm. Aitgr tambhe a plftf
fi yfursgni, yfu tlgh tamg ahy `rahjs kamgup prfjudts
irfk tlg surrfuhjbhe slgnvgs, sdah tlg `ardfjg, ahj
vbrtuanny try bt fh. Zlg mbfsm bs iuh tf usg, ahj rgsuntsnffm surprbsbheny rganbstbd ifr sudl ah appnbdatbfh. Zlg
dustfkgr dah gkabn fr slarg wbtl Iadg`ffm lgr `gifrg
ahj aitgr plftfs ahj a nbst fi tlg appnbgj prfjudts.
Bh dfk`bhatbfh, tlg nareg huk`gr fi bhtgradtbvg
jbebtan tffns tlrfuelfut tlg stfrg garh Uanergghs a
dnass-ngajbhe sdfrg.
Zlg Uanergghs _arty _nahhbhe mbfsm ngts
slfppgrs gxpnfrg jrbhm rgdbpgs ahj addgss
party pnahhbhe bhifrkatbfh.
Zlg Uanergghs Ibhj Rfur Nffm vbrtuan
kamgfvgr mbfsm annfws vbsbtfrs tf jbebtanny
prgvbgw kamgup fh a pgrsfhan plftf bh-stfrg.
Tlfppgrs dah sdah kamgup prfjudts irfk
hgar`y stfrg slgnvgs tf gxpnfrg jbiigrght nffms.
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FKHBDLAHHGN TDFPGDAPJ
1 Tgplfra @gauty & Tmbhdarg 51.07 72.? Gxdgnnght
Nast ygars dlakp, Tgplfra, dfhtbhugs tf ajj lgnpiun, iuh a
bhtgradtbvg jbebtan tffns tf bts stfrg ghvbrfhkght, nbmg Tgplfr
_ahtfhg Dfnfr BQ.
0 TpfrtDlgm Tpfrtbhe Effjs 92.? GxdgnnghtJgnbvgrs ak`bghdg adrfss a kbx fi ghtgrtabhbhe, pgrsfhanbzg
bhtgradtbvg jbebtan bhstannatbfhs.
4 Uanergghs _larkady 99.< GxdgnnghtDbty stfrg dfhdgpt prfvbjgs a raheg fi raheg fi bhtgradtbvg t
nbqufr, dfskgtbds, iffj, ahj plarkady sgdtbfhs.
: @nffkbhejangs Jgpartkght Ttfrg 9:.7 70.? EffjKg-Anbty `fjy sdahhgr, as wgnn as gxgkpnary drfss-dlahhgn
bhvghtfry ahj kf`bng tffns, gngvatgs @nffkbhejangs sdfrg.
7 Ifft Nfdmgr Tpfrtbhe Effjs 90.4 Effj
Hgw @anahdg shgamgr dustfkbzatbfh mbfsm, wbtl eubjahdg ir
mhfwngjega`ng, lgnpiun gkpnfyggs, prfpgns Ifft Nfdmgr bht
tfp ibvg.
9 Kadys Jgpartkght Ttfrg 9?.? :9.? EffjZlg rgjgsbehgj ibrst ahj sgdfhj inffrs fi tlbs inaeslbp nfdat
a jbebtan pnayerfuhj. @gst-bh-dnass kf`bng wayibhjbhe.
5 Zaregt Kass Kgrdlahts 7
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? WHBQNF Appargn :0.< 49.? Iabr A ngajgr bh Ybsb`bnbty ahj @rahjbhe, `ut stbnn nadms bhtgradtbvbty.Kf`bng AP gxpgrbghdg jfgsht jgnbvgr kudl vanug.
?Ybdtfrbas
TgdrgtAppargn :0.57 4.? Iabr
Kacfr stfrg upjatg. Hfta`ng ifr bts gxtghsbvg pbhm jbebtan ahbkatbfh
ahj ruhway ifftaeg fh hgarny gvgry suriadg.
0Tams Ibitl
AvghugJgpartkght Ttfrgs :1.4 :?.? Iabr
Tbehbibdaht jbebtan jbspnays tlrfuelfut dfskgtbds ahj addgssfrbgs s
tbfh. Dlrbstbah Nfu`futbh bh 1??00-Tlfg jgpartkght slfws prfkbs
ifr bh-stfrg vbjgf, `ut jbebtan gnsgwlgrg bh tlg stfrg bs sparsg.
4 DfadlAddgssfrbgs
& Tlfgs42.<
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@arhgys HgwRfrm
Appargn 09.4 05.? UgamHf vbsb`ng jbebtan bhvgstkght sbhdg nast ygar= b_ajs bh stfrgrgkabh a hbdg tfudl, ut stbnn nadm ta`ngt-fptbkbzgj dfhtght.
@atl & @fjy
Ufrms
@gauty &
Tmbhdarg09.4 07.? Ugam
Jbebtan sdrggh glbhj daslwrap bs stbnn tlgrg, ut nfw sdfrg
kfstny jug tf hfhiuhdtbfhbhe ardfjg sdahhgr bh tlg
kf`bng app.
4 Gtlah Anngh Appargn 07.7 40.? Ugam
Ttyng-katdlbhe tfudlsdrggh mbfsm bs hfhiuhdtbfhbhe tlbs ygar
ahj tlg jbebtan sdrgghs wbtl drfssiajbhe plftfs arght ghfuel
tf nbit Gtlah Annghs sdfrg.
: Panpl Naurgh Appargn 0:.? 07.? Ugam
Kuntbngvgn kahsbfh las nbkbtgj jbebtan tffns, savg ifr fhg
sdrggh bh tlg dlbnjrghs sgdtbfh ahj a vbjgf bh tlg wbhjfw
jbspnay. Tgvgran ZY sdrgghs fddupy tlg kghs nfdatbfh.
7 @D@E Appargn 01.? 04.? Ugam A dfupng fi vbjgf sdrgghs, `ut tlg ifftaeg fi `glbhj-tlg-ruhway bhtgrvbgws nadmgj sfuhj, strbppbhe tlgk fi vanug.
9@rffms
@rftlgrsAppargn 12.7 0?.? Ugam
Whdlahegj irfk nast ygar, bt fiigrs a dustfkgr-kgasurgkght
tffn, sbkunatgj efni `fftl ahj sgvgran ZY sdrgghs.
5 Lfkg JgpftLfkg
Bkprfvgkght15.4 Ugam
Nadms bh-stfrg jbebtbzatbfh, `ut kf`bng app ahj drfss-dlahhgn
bhvghtfry ahj rgsgrvatbfh wgrg pngasaht surprbsgs.