sap awards 2014 solunion cloud category successfactors

CONFIDENTIAL

Solunion. Spain Cloud Innovation CategoryRoberto C. Roldán – Business Support Manager and IT Project Director SAP Iberia

October/1/2014

Nomination Presentation toJudging Panel

© 2014 SAP AG. All rights reserved. 2Confidential

1. Company overview

2. Project overview

3. Quality management and operational readiness

4. Rapid time to value and TCI/TCO

5. Key challenges and success factors

6. Business case and actual business benefits achieved

7. Questions & answers

Agenda

Check out the evaluation criteria for the judging of nominations before your start

http://www.sap.com/corporate-en/our-company/quality-awards/criteria.epx


1. Company overview

2. Project overview






Agenda


Solunion, Who are we?

Solunion is the joint venture for credit insurance created by Euler Hermes and MAPFRE in 2013 to offer credit insurance solutions in Spain and Latin America.

Solunion is established in Spain (headquartered in Madrid), Argentina, Mexico, Colombia and Chile.

Solunion’s vision is to be the preferred partner for credit insurance and related services in Spain and LatAm.

More information in www.solunionseguros.com


Solunion in figures

Over 400 employeesOver 3.500 customers

135 millions euros premium volume

42 local risk analysts and over 1500 worldwide.

Over 40.000 millions euros business transactions protected40 millions companies monitored in our risk databaseInternational presence, risk and collections offices in more than 50 countries.


1. Company overview

2. Project overview






Agenda


Project Overview

Solunion Success Factors Performance & Goals Project

The SuccessFactors PM and GM is the project scope

Setting Goals and Performance Evaluation Process, the process coverage

Stratesys Technology Solutions was our implementation partner

The project was rollout in Spain, Colombia, Mexico, Argentina and Chile

The SuccessFactors BizXExpert was the implementation method


Project Overview in Figures

3 months

80 person/days

400 users implemented

GO-LIVE on March 7th, 2014

50 users planned in 2015 Q4


1. Company overview

2. Project overview






Agenda


Quality Management and Operational Readiness (1/3)

Using Best Practices

Using an agile methodology 100% oriented to the cloud which accelerates valuable time and reduces cost and effort instead of a classical approach

Choice a SuccesFactors certified team and partner

Collaborative Planning and Execution to define business drivers and priorities

Early trainings in the beginning of the project and pre-work before the Kick-Off to focus on effective design and a success configuration

Following the BizXpert Methodology

How you ensured high quality throughout the project


Quality Management and Operational Readiness (2/3)

BizXpert Implementation MethodologyConsulting and iterative implementation methodology with

4 distinct stages

Verify Launch

Internal Kick-offProject Planning & Resource bookingProject Team OrientationKickoff MeetingRequirements Gathering Workshops

Configuration / Requirements RefinementData MigrationCustom ReportsData imports/exports [integrations] / Extensions / Technical developments

Integration TestingUser Acceptance TestingGo-Live Training

Go-Live PlanningCut over planCustomer Success TransitionGo-Live SupportProject Closeout

Scope & Project Readiness

Integration Testing Acceptance

Production Readiness Acceptance

Checkpoints

Configuration Acceptance

Milestones where all stakeholders of the implementation project agree that deliverables meet the requirements and that the project can continue.

Prepare Realize


Quality Management and Operational Readiness (3/3)Knowledge transfer and operational readiness Focus on Success Factors Functionality Communication sessions explaining the project Training sessions on site and online to all employees in all the countries Online user guide in Solunion’s internal network Go Live Preparation – Email to every employee

How you managed and determined adequacy of training and knowledge transfer to users Special training aimed to CEO’s, Directors and Heads of unit

How you ensured end users and the organization were ready to embrace new process and other changes as a result of new solution Communication sessions explaining the project Training sessions on site and online to all employees in all the countries Well designing training plan

o To provide understanding in the procedures changeso To explain the new workflowo To facilitate the users adaptation and the knowledge management


1. Company overview

2. Project overview






Agenda


Rapid Time to Value and TCI/TCO

TCO Investment 2014 2015 2016 2017 2018

HW 0 0 0 0 0 0

SW 100K 20K 20K 20K 20K 20K

Ops 28K 5,6K 5,6K 5,6K 5,6K 5,6K

TOTAL INV 128K 42,6

K 42,6K 42,6K 0 0

*thousands of euros

2014 2015 2016 2017 20180 €

10,000 €20,000 €30,000 €40,000 €50,000 €

TCO

Investment

Amortization years

Cost

(eur

os)


1. Company overview

2. Project overview






Agenda


Key Challenges and Success Factors

Key challenges faced Record in time of implementation Standardization of the performance management in 5 different countries. The new technology implementation of the project

Key contributors to the success of your project

The use of SuccessFactors, Best-Practices and BizX MethodologyA mixed Solunion and Stratesys team departments, together striving for a single goalCristal clear definition of the scope since the beginning of the project

Key lessons learnt To unify all processes in different countries in one single process To use the methodology of cloud projects is essential to achieve project quality shortly In international projects, it’s important to involve all the countries since the beginning


1. Company overview

2. Project overview






Agenda


Business Case and Actual Business Benefits (1/2)

Business objectives you initially intended to realize through the project

Objectives Alignment and Implementation to our Strategic Plan

Increase the employees cooperation and involvement

Enhance employees motivation

Reduce HR personnel expenses

Promote the corporative culture


Business Case and Actual Business Benefits

Business benefits actually achieved through the project Objectives Alignment and Implementation to our Strategic Plan Reduce a 150% the time for setting, review and evaluation goals. Now the objectives to achieve can be monitored at any time during the process 100% Solunion employees are participating in the process. HR department costs have been reduced by a 100%


Business Case and Actual Business Benefits

Future business benefits planned Social collaboration platform in order to reduce sending e-mails in 50%


Q&A