CONFIDENTIAL
Solunion. Spain Cloud Innovation CategoryRoberto C. Roldán – Business Support Manager and IT Project Director SAP Iberia
October/1/2014
Nomination Presentation toJudging Panel
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1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda
Check out the evaluation criteria for the judging of nominations before your start
© 2014 SAP AG. All rights reserved. 3Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda
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Solunion, Who are we?
Solunion is the joint venture for credit insurance created by Euler Hermes and MAPFRE in 2013 to offer credit insurance solutions in Spain and Latin America.
Solunion is established in Spain (headquartered in Madrid), Argentina, Mexico, Colombia and Chile.
Solunion’s vision is to be the preferred partner for credit insurance and related services in Spain and LatAm.
More information in www.solunionseguros.com
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Solunion in figures
Over 400 employeesOver 3.500 customers
135 millions euros premium volume
42 local risk analysts and over 1500 worldwide.
Over 40.000 millions euros business transactions protected40 millions companies monitored in our risk databaseInternational presence, risk and collections offices in more than 50 countries.
© 2014 SAP AG. All rights reserved. 6Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda
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Project Overview
Solunion Success Factors Performance & Goals Project
The SuccessFactors PM and GM is the project scope
Setting Goals and Performance Evaluation Process, the process coverage
Stratesys Technology Solutions was our implementation partner
The project was rollout in Spain, Colombia, Mexico, Argentina and Chile
The SuccessFactors BizXExpert was the implementation method
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Project Overview in Figures
3 months
80 person/days
400 users implemented
GO-LIVE on March 7th, 2014
50 users planned in 2015 Q4
© 2014 SAP AG. All rights reserved. 9Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda
© 2014 SAP AG. All rights reserved. 10Confidential
Quality Management and Operational Readiness (1/3)
Using Best Practices
Using an agile methodology 100% oriented to the cloud which accelerates valuable time and reduces cost and effort instead of a classical approach
Choice a SuccesFactors certified team and partner
Collaborative Planning and Execution to define business drivers and priorities
Early trainings in the beginning of the project and pre-work before the Kick-Off to focus on effective design and a success configuration
Following the BizXpert Methodology
How you ensured high quality throughout the project
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Quality Management and Operational Readiness (2/3)
BizXpert Implementation MethodologyConsulting and iterative implementation methodology with
4 distinct stages
Verify Launch
Internal Kick-offProject Planning & Resource bookingProject Team OrientationKickoff MeetingRequirements Gathering Workshops
Configuration / Requirements RefinementData MigrationCustom ReportsData imports/exports [integrations] / Extensions / Technical developments
Integration TestingUser Acceptance TestingGo-Live Training
Go-Live PlanningCut over planCustomer Success TransitionGo-Live SupportProject Closeout
Scope & Project Readiness
Integration Testing Acceptance
Production Readiness Acceptance
Checkpoints
Configuration Acceptance
Milestones where all stakeholders of the implementation project agree that deliverables meet the requirements and that the project can continue.
Prepare Realize
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Quality Management and Operational Readiness (3/3)Knowledge transfer and operational readiness Focus on Success Factors Functionality Communication sessions explaining the project Training sessions on site and online to all employees in all the countries Online user guide in Solunion’s internal network Go Live Preparation – Email to every employee
How you managed and determined adequacy of training and knowledge transfer to users Special training aimed to CEO’s, Directors and Heads of unit
How you ensured end users and the organization were ready to embrace new process and other changes as a result of new solution Communication sessions explaining the project Training sessions on site and online to all employees in all the countries Well designing training plan
o To provide understanding in the procedures changeso To explain the new workflowo To facilitate the users adaptation and the knowledge management
© 2014 SAP AG. All rights reserved. 13Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda
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Rapid Time to Value and TCI/TCO
TCO Investment 2014 2015 2016 2017 2018
HW 0 0 0 0 0 0
SW 100K 20K 20K 20K 20K 20K
Ops 28K 5,6K 5,6K 5,6K 5,6K 5,6K
TOTAL INV 128K 42,6
K 42,6K 42,6K 0 0
*thousands of euros
2014 2015 2016 2017 20180 €
10,000 €20,000 €30,000 €40,000 €50,000 €
TCO
Investment
Amortization years
Cost
(eur
os)
© 2014 SAP AG. All rights reserved. 15Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda
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Key Challenges and Success Factors
Key challenges faced Record in time of implementation Standardization of the performance management in 5 different countries. The new technology implementation of the project
Key contributors to the success of your project
The use of SuccessFactors, Best-Practices and BizX MethodologyA mixed Solunion and Stratesys team departments, together striving for a single goalCristal clear definition of the scope since the beginning of the project
Key lessons learnt To unify all processes in different countries in one single process To use the methodology of cloud projects is essential to achieve project quality shortly In international projects, it’s important to involve all the countries since the beginning
© 2014 SAP AG. All rights reserved. 17Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda
© 2014 SAP AG. All rights reserved. 18Confidential
Business Case and Actual Business Benefits (1/2)
Business objectives you initially intended to realize through the project
Objectives Alignment and Implementation to our Strategic Plan
Increase the employees cooperation and involvement
Enhance employees motivation
Reduce HR personnel expenses
Promote the corporative culture
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Business Case and Actual Business Benefits
Business benefits actually achieved through the project Objectives Alignment and Implementation to our Strategic Plan Reduce a 150% the time for setting, review and evaluation goals. Now the objectives to achieve can be monitored at any time during the process 100% Solunion employees are participating in the process. HR department costs have been reduced by a 100%
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Business Case and Actual Business Benefits
Future business benefits planned Social collaboration platform in order to reduce sending e-mails in 50%
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Q&A