sandals resorts international intouch july 2014 faw aug5

JULY 2014 www.sandals.com inTouch

inTouch www.sandals.com JULY 2014

Welcome back!FRIENDHI

From:Beaches Turks and Caicos

Public Relations Clerk, Beaches Turks and Caicos

Management Trainee at Sandals Negril

“Hi Julianna sending you some love all the way from Beaches Turks and Caicos. Hugs n kisses.”

TO: JULIANNA MUSGROVE

FROM: MICKEY CLARE

... YOU KNOW I LOVE YOU AND MISS YOU VERY MUCH.”


Welcome back!A QUICK LOOK INSIDE

STYLE MOMENT

PICTURE

PERFECT

6

4

10WITH SANDALS WHITEHOUSE

PHOTOS

JODI-ANN WILLIAMS24 NEW MOM

AVOIDING DRAMA FILLED CONFRONTATIONS


FIVE WAYSTO HAVE

CONFRONTATIONS AT WORK DRAMA FREE


Employee confrontations are never a favorite part of the job, but these 5 steps can help you maneuver the rough waters with team members and have them like it.One task every single manager or supervisor must tackle at some point is correcting or disciplining team members. The task can seem daunting, and it’s not uncommon to worry about the confrontation—even losing sleep over fears that the conversation could turn unpleasant or may not even end up resolving the problem. We’ve all been there. Here are five basic steps to effective workplace discipline to ensure you run a tight ship, crewed by happy employees.

1. ASK YOUR TEAM MEMBERS HOW THEY PREFER TO HANDLE PROBLEMS. Start on the very first day, before there’s even a hint of a problem. If you acknowledge that problems may arise, and if your goal is handling these problems with minimal drama and maximum results, you set the tone for your office. Just ask the question: “How should I bring things to your attention?” or “How do you prefer to deal with problems that arise?” If you involve your team from the beginning, you’ll derive two main benefits—first, you’ll learn what style of confrontation they prefer, and second, you’ll have a plan in place before a problem occurs.

2. DOCUMENT THEIR PREFERENCES AND KEEP RECORDS IN THEIR FILES. You may be surprised at the variety of responses you’ll get. Some folks prefer direct and immediate correction. Some staff members will prefer private off-site meetings to avoid office gossip. You may find that some persons like to finish the workday and wrap up with a private meeting in the boss’s office. The point is that one size does not fit all here. Good managers learn how to handle each employee individually, in the way that gets everyone back on track as quickly as possible.

3. WHEN A PROBLEM ARISES, USE THE TACTIC YOUR TEAM MEMBER PREFERS. Whether it’s an early morning meeting or an email detailing the issue, call attention to the fact that you’re respecting your employee’s wishes. When your team knows that you respect them enough to modify your methods, they’re much more open to hearing what you have to say. It’s far better for them to hear your message rather than getting stuck on

the way you deliver that message. Explain the situation—inappropriate behavior, insufficient progress toward a goal—and if you’ve primed your staff to expect that difficult matters will be handled calmly and in a way that makes them feel comfortable, you have the best shot at actually resolving the problem.

4. DOCUMENT THE INCIDENT. If your administrative assistant got busted for updating his/her Facebook profile on the job, you may not need to make a record of it. If that admin cursed at a client, though, you should start creating your paper trail. Write up a quick summary of the meeting about the problem, have the team member sign the summary and get ready to move on to resolving the issue. It’s impossible to overstate the importance of documenting important incidents; it’s worth taking the time to protect the company from frivolous lawsuits and illegitimate unemployment claims down the road. It also indicates to your team that you’re serious about requiring appropriate behavior and excellent performance.

4. DISCUSS THE CONSEQUENCES AND REMEDY, AND SCHEDULE A FOLLOW-UP. Depending on the type of incident, the best way to prevent future problems is to check back in with your eteam member to ensure that problems have been corrected. If a sales representative is having trouble making goals, schedule a follow-up meeting to assess his or her progress. If there’s an attendance problem in the warehouse, agree to meet again in two weeks to review your team member’s time card. The point is to move beyond simply identifying a problem to working through a solution. If a project was completed but was littered with errors, make time to review it again with the employee and reinforce the correct way to do business.

The fact is that confrontation is inevitable. You will have to discipline employees from time to time, but the good news is that these confrontations can be conducted without drama and focus on solutions. Letting your team members know that you’re thoughtful enough to respect their preferences and be constructive in your criticism is essential in addressing problems and moving forward.


Stunning is a worthwhile adjective to describe Sandals Whitehouse’s Front Office Manager Paulette Lewis who gracefully posed for our lens during a relaxing moment at River Bumpkin Farm while on the Sandals Whitehouse Managers’ retreat.

StyleMoment

SANDALS WHITEHOUSE


SPOTLIGHT ON

BARTENDER: BEACHES NEGRIL1. TELL US ABOUT YOURSELF. I’m a friendly, jovial and easy going person. I am currently training to become a butler and I’m also doing a Food and Beverage Management course with AHLEI. My ultimate career goal is to become a Food and Beverage Manager. I am also the captain of the Beaches Negril Football Team.

2. WITH BEACHES NEGRIL RECENTLY WINNING THE WESTMORELAND FOOTBALL ASSOCIATION’S CAPTAIN’S BAKERY AND GRILL MAJOR LEAGUE COMPETITION, AS THE TEAM CAPTAIN, WHY DO YOU THINK YOUR TEAM WON AND HOW DOES IT MAKE YOU FEEL? My team won the Major League because of our hard work, consistent training, listening to the coach’s instructions and playing for each other on the field. It makes me feel really great - words can’t explain how I feel.

3. HAVING LED YOUR TEAM TO VICTORY IN THE MAJOR LEAGUE, WE KNOW IT MUST NOT HAVE BEEN EASY, WHAT WORDS OF ADVICE DO YOU HAVE FOR OTHERS WHO MAY BE PURSUING A PARTICULAR GOAL? Stick to the three D’s - discipline, determination and

dedication - that’s my main advice, whether to young players who wish to win the Major League or others who want to achieve any other goal.

4. WHAT’S NEXT FOR YOU AND THE REST OF THE BEACHES NEGRIL FOOTBALL TEAM? We’ve now been promoted to the Super League so we have to resume training in a few months in preparation for that.

5. APART FROM FOOTBALL, WHAT ARE YOUR OTHER HOBBIES?My other hobbies include listening to music, hanging out with friends, playing pool and cricket.

6. IF A MOVIE WAS MADE OF YOUR LIFE WHAT GENRE WOULD IT BE, WHICH ACTOR WOULD PLAY YOU? Comedy. Chris Rock

7.IF YOU COULD GO ANYWHERE IN THE WORLD, WHERE WOULD YOU GO AND WHY? I would want to go to England to watch my favourite team, Manchester United, play the beautiful game of football.

8. IF YOU COULD WITNESS ANY EVENT PAST, PRESENT OR FUTURE, WHAT WOULD IT BE? I would want to witness my first DaCosta Cup finals in which I played for Frome Technical High against Glenmuir High in 2006. (Glenmuir won on penalties, so I would want to see where my team went wrong.)

9. WHAT DID YOU DO GROWING UP THAT GOT YOU INTO TROUBLE?I went to the beach with friends, after I was told not to.

10. IF YOU COULD LEARN TO DO ANYTHING, WHAT WOULD IT BE?I would want to learn how to build airplanes.

WORDS CAN’T EXPLAIN HOW I FEEL...

“

”

ANTHONY CAMPBELL

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JULY 2014 www.sandals.com inTouch JULY 2014 www.sandals.com inTouch Page 11


EXPRESSYOURSELF KEMEASHA ELLIS

SOON COME BACK AGENTSANDALS ROYAL CARIBBEAN

Soon Come Back Agent ashares a hug with her make up artist, Kameasha in thanks for a job well done!

Sandals Royal Caribbean Soon Come Back Agent, Kemeasha Ellis, is an artist, and for her a clean face is like a blank canvas...one to transform into absolute perfection.

“When I wear make-up it gives me added confidence; it’s a reflection of how I’m feeling,” says Kemeasha, “make-up is my art, it’s my passion, it’s how I express myself and I enjoy trying new looks and transforming faces.”

Kemeasha’s motto is “Wake up & Make up” and today she’s got Tiffany from the Soon Come Back desk in her chair. Tiffany’s face is that canvas; let’s watch as Kemeasha goes to work at creating her masterpiece.

And for those ladies wishing to express themselves through make-up art, Kemeasha has a few tips for you too.

APPLY FOUNDATION

APPLY SETTING POWDER DON’T NEGLECT THE BROWS

APPLY EYESHADOW APPLY LIPSTICK


Model Tiffany looks radiant in her ‘After’ Photo’

AFTER

PRE-PREP THE SKIN1. Clean Face thoroughly

2. Apply a Primer. The primer allows

the make-up to stay on longer

3. If your make-up doesn’t have SPF,

you also need to apply a Sun screen if

you’re going into the sun.

MAKE UP TIME!4. Apply foundation using a brush or

sponge. TIP: Apply your foundation from

the center of your face...outwards

5. Apply concealer to cover up under

eye dark circles or any little imperfections

6. Apply setting powder immediately

after so concealer doesn’t crease. Setting

powder should be a shade lighter than

your regular powder

7. Apply your powder.

8. Contouring is optional*

9. Always ensure that your eyebrows

are done

11. Apply eye shadow [optional]

11. Mascara is a must to make those

eyes pop

12. Finish off your look with a bright

lipstick

13. Set make-up with mac fix+ setting

spray

14. Style hair and go!

JULY 2014 www.sandals.com inTouch Page 17


HAVE YOU MET...THE 2014

MANAGEMENTTRAINEES?After two weeks of orientation, team building and training, the 26 members of the 2014 cohort of Sandals Resorts International’s Management Trainee Programme are now ready to take up their assignments throughout the region.

The group, consisting of previous employees and

new recruits from Jamaica, St. Lucia, The Bahamas,

Barbados, Grenada, Antigua, Turks and Caicos and

Trinidad & Tobago will participate in the intensive

two-year training and development programme

which gives promising young leaders an opportunity

to benefit from hands-on experience in several

departments throughout various resorts across the

region and ultimately secure a coveted management

position within the company.

Speaking at the orientation’s final dinner, Wayne

Cummings, director of business processes and

administration at Sandals Resorts International

encouraged the trainee managers to remain devoted

and exercise humility. He said, “I urge you to stay the

course, remain committed and as you develop, do so

with a sense that you have to take people along for the

ride. As you climb the ranks, always think about how

you can enrich the lives of others. Remain close and

remain a family.”

Andre Cleghorn, one of 16 Jamaicans recruited,

expressed joy at the opportunity. He said, “The

Management Trainee Programme is an opportunity

for me to be a part of a company that will change

the scope of hospitality and development across the

Caribbean. This programme will allow me to serve

others, the company, the nation and the Caribbean and

is also an avenue for upward mobility and economic

development.”

The Management Trainee Programme was originally

introduced in the mid 1980’s and is an integral

component of Sandals’ overall training thrust and

succession planning strategies. Other training

initiatives include the Hospitality Training Programme

which provides unattached high school graduates with

an introduction to various departments in the resort.

Continuous on the job training sessions, scholarship

opportunities, workshops and seminars are also

offered through the Sandals Corporate University.


ALISA MOULTON (JAMAICA) attended the Knockalva Technical High School and Culloden Vocational Training Centre before joining the company as an intern at Sandals Royal Caribbean over 10 years ago. She later transitioned to become one of the earliest team members at Sandals Whitehouse and with diligence and hard work she ascended to the rank of Restaurant Manager in 2012. Through the Sandals Corporate University, she pursued an Associate Degree in Food & Beverage Management at the Western Hospitality Institute. She sees the MTP as an avenue for further career acceleration.

ANDRE HARTLEY (JAMAICA) is a Kingston-based sportsman with a solid financial background. He holds an MBA with a concentration in Banking & Finance from the University of the West Indies as well as a Bachelor’s Degree in Accounting. He was previously employed to Scotia Investments Jamaica Limited and has over 10 years’ experience in the financial sector. Hartley brings tremendous leadership abilities and a vivacious personality to the Sandals Group and the hospitality sector in general.

ANDRE CLEGHORN (JAMAICA) is a son of St. James with an admirable reputation forexcellence. A graduate of Cornwall College, he holds a Bachelor’s Degree in Business Studies with a major in Marketing from the Montego Bay Community College. Cleghorn was twice nominated for the Prime Minister’s Youth Award; for Youth in Service in 2005 and for Leadership in 2012. He has worked in both the finance and hospitality sectors, has received multiple scholarships and is an active member of several community groups as well as the Rotaract and Kiwanis Clubs.

CHRISTOPHER BOYCE (BARBADOS) holds a Bachelor’s Degree in Civil Engineering from the University of West Indies (Cave Hill) and the Certified Associate in Project Management designation from the Project Management Institute. Boyce brings to the programme valuable experience in both the private and public sectors in the fields of statistics and engineering. He enjoys snorkeling and astronomy and was a member of the choir and the badminton team at The St. Michael School and Harrison College in Barbados.

COURTNEY GREY JNR (JAMAICA) graduated from Cornwall College and went on to pursue a Bachelor’s Degree in Psychology at the University of the West Indies. While there he received the Excellence in Leadership Award in 2012 and was a member of the Creative Writers Club. Grey joined the Sandals family recently and was recruited to assist Sandals Resorts International in executing special projects for the Sandals Corporate University. He is a sportsman with an avid interest in the performing arts and served as Vice Captain of the University’s Western Jamaica Campus’ basketball team.

DANIELLE DALEY (JAMAICA) started her journey with the company as an intern at Sandals Dunn’s River. She gained valuable experience as a Cabana and Suite Concierge and later transitioned to becoming a tour specialist with Island Routes Caribbean Adventures. Daley holds an Associate Degree in Tourism and Hospitality Management from the College of Agriculture, Science and Education. She was recently named Runner-Up Team Member of the Year for Sandals Grande Riviera and graduated from Tacius Golding High School where she was Deputy Head Girl.


JULIANNA MUSGROVE (TURKS AND CAICOS) is a graduate of the Beaches Turks & Caicos STARS programme, a development programmed geared at harnessing young talent. She earned an Associate Degree in Tourism Management at the Turks & Caicos Islands Community College where she also held the position of Vice President of the Student Guild. She is also a graduate of the Maranatha High School and in addition to English she speaks Haitian Creole.

EVEROL ANDERSON (JAMAICA) joins the Management Trainee Programme from ATL Automotive Limited where he worked as an Application Support Specialist. He is the consummate I.T. professional with almost 10 years’ experience in the field. He holds a Master’s Degree in Management Information Systems from the University of the West Indies and a Bachelor’s Degree in Information Science from Northern Caribbean University. He has a strong passion for education and is a member of various school boards including the Chevannes Basic School and the Moneague College School of Technology. He is also an Adjunct Lecturer at University College of the Caribbean.

FABRIELLA WYNTER (JAMAICA) hails from Hanover and is a graduate of the University of the West Indies where she achieved a Bachelor’s Degree in Tourism Management. She joined the company in 2006 as an intern at Sandals Royal Caribbean and later moved on to Beaches Sandy Bay as Acting Sales Manager with responsibility for Weddings. While at Beaches, Wynter was named Team Member of the Year for 2011. A year later she moved on to Sandals Whitehouse as Wedding Planner. Wynter attended the Ruseas High School where she was active in speech, drama and the choir.

KAREN LEWIS (TRINIDAD & TOBAGO) holds an International Masters of Business (IMBA), a Post Graduate Diploma in International Relations and a Bachelor of Arts Degree in Literatures of English from the University of West Indies. She has over 10 years’ experience in both the private and public sector in the fields of teaching, human resources and research. She is the Co-Founder of the charity Share a Meal Girls and is also a successful entrepreneur.

JUNIOR PLUMMER (JAMAICA) began his Sandals journey with multiple internships at Sandals Antigua and Sandals Whitehouse all while studying and completing a Bachelor’s Degree in Tourism Management at the University of the West Indies. His internships were mainly in the Food and Beverage Department. Plummer also served as the Public Relations Officer of the University’s Tourism Society and has special interest in the game of basketball.

KENT D’HAYLE (BARBADOS) has been a member of the Association of Chartered Certified Accountants since 2012, when he earned a Bachelor’s Degree in Economics and Management. D’Hayle also holds an Associate Degree in Mass Communications from the Barbados Community College, where he was Station Manager and News Editor for the campus station, Radio GED. The multi-faceted D’Hayle has over 10 years’ experience mainly in the field of finance and auditing having worked for KPMG in both Barbados and Bermuda. He joins Sandals Resorts, passionate about making a difference to the lives of Caribbean people through the leadership.

THE 2014 MANAGEMENT TRAINEES


RYAN GREEN (JAMAICA) began his career at Sandals as a Cook. Through hard work and dedication he later rose to the rank of Senior Butler. In addition to the world class training he received from the Guild of Professional English Butlers, Green holds a Bachelor’s Degree in International Hospitality & Tourism Management from The Western Hospitality Institute and an Associate’s Degree in Culinary Chef Management. He is a graduate of Clarendon College.

KEVIN ALBERT (ST. LUCIA) has over 10 years’ work experience and joined Sandals in 2008 as a Cost Control Clerk at Sandals Halcyon. He then went on to become the Projects Warehouse Storekeeper at Sandals La Toc. Albert earned his Certification in Project Management from the Project Management Institute and a Bachelor’s Degree in Business Management from Monroe College. He is actively interested in cricket and the gym and is a member of the Helen Folk Dancers.

LENNOX LAWRENCE (JAMAICA) has over 5 years’ experience in the hospitality industry and began his journey with Sandals as a Sales Executive at Sandals Grande Riviera. He holds a diploma in Human Services from the Long Beach Community College in California and before joining the company he worked as an Activities and Entertainment Manager at a hospice in the USA, planning social events and activities for all its clients.

LAVANDA CLEARE (BAHAMAS) joined the Sandals Group as a Cost Control Clerk in 2013. Prior to joining the team she held various positions in sales, administration and research. She holds a Bachelor’s Degree in Business Management from the College of the Bahamas and in addition to English, she speaks conversational French. She has also volunteered for the Bahamas Red Cross and the Alumni for the Foundation of Economic Education.

MAXINE PIERRE (GRENADA) is a graduate of Florida International University (FIU) where she attained a Bachelor’s Degree in Hospitality Management. She is also a graduate of St. Joseph’s Convent, where she worked as a teacher after leaving University in 2005. While teaching she gained experience and training in Spa Services and Pastry Making and also holds a Certificate in Cake Baking and Decorating. She was the recipient of the 2008 Caribbean Hotel and Tourism Association/Virgin Holidays Scholarship and was a nominee for the 2010 FIU Student Employee of the Year Award.

ORENA NURSE (ANTIGUA) graduated from the Antigua State College and went on to earn her Bachelor’s Degree at the University of the West Indies. She joined the team at Sandals Antigua in 2012 after completing multiple internships and work placements at the Antigua National Festivals Office and Antigua and Barbuda’s Ministry of Tourism. She is the recipient of the 2010 International Women’s Scholarship and the 2011/2012 Organisation of the American States Scholarship.



ROCHELLE CASIMIR (ST. LUCIA) is a product of the company’s Hospitality Training Programme and a graduate of St. Joseph’s Convent. She holds the Certified Associate in Project Management designation from the Project Management Institute and started her full-time career with Sandals as Training & Development Assistant at Sandals Halcyon Beach. She later gained experience as Food & Beverage Administrator. Casimir was named Team Member of the Year for 2012 for Sandals Halcyon and through the Sandals Corporate University has become a Certified Department Trainer and a Certified Guest Service Gold Professional.

OSHANE CAMPBELL (JAMAICA) is passionate about engineering solutions. He graduated from the University of Technology with a Bachelor’s Degree in Engineering with a major in Mechanical Engineering. His foray into the company involved contributing to the execution of special projects for the Sandals Corporate University. In addition, he has also worked at the National Water Commission and at an amusement park in the United States.

RENALDO DOUGLAS (JAMAICA) holds a Master’s Degree in Zoology and a Bachelor’s Degree in Environmental Biology, both from the University of the West Indies. He is passionate about the environment and has valuable consultancy and teaching experience in his field including experience conducting ecological field assessments for several major projects. He is also a member of the Jamaica Institute of Environmental Professionals.

TORSHIE BROWN (JAMAICA) has over 3 years’ experience in the Business Process Outsourcing industry and holds a Bachelor’s Degree in Management Studies from The University of West Indies. A graduate of the St. Andrew High School for Girls, Brown is extremely creative, has an eye for interior design and a love for the French which she has studied at the Alliance Francaise De La Jamaique.

SHANIEL COWANS (JAMAICA) started her Sandals journey 10 years ago as Entertainment Coordinator at Sandals Montego Bay. She is a graduate of Spalding High and Holmwood Technical High Schools and is currently finalising her Bachelor’s Degree in Business Administration at The University of Technology. She joins the Management Trainee Programme from the Butler Department. Cowan, who played a role as Concierge Team Leader in the opening of Sandals Emerald Bay in Exuma, is a member of Kiwanis International and in the past has received the General Managers Award and the Most Valuable Player award.

VEJA BLACKMAN (BARBADOS) studied Tourism Management at the University of the West Indies and holds a Bachelor’s Degree in the field. She has a strong interest in the Rooms Division and gained valuable customer service training during internships at Hilton Barbados. She also completed management training at the Tamarind Hotel and was promoted as Housekeeping Supervisor at the Turtle Beach Resort.



OPAL CLARKE (JAMAICA) joins the Management Trainee Programme from Appliance Traders Limited. She started with the company in 2006 as a cashier/billing clerk and later completed her Bachelor’s Degree in Business at The University College of the Caribbean. She also holds an Associate Degree in Business Administration from the University of the West Indies and a Certificate in Business Studies from The HEART Trust/ NTA. She attended Tivoli Gardens High and the Mannings School.

TAMARA DUNBAR (JAMAICA) was selected from the Jamaica Observer to become a part of the Management Trainee Programme. She joined the Jamaica Observer team in 2010 as Programmer/Analyst and has over 6 years of experience in Information Technology, Database Management, Programming, Web Design and Sales and Administration. She holds a Bachelor’s Degree in Business Information Technology from the London Metropolitan University where she was named the Best Information Technology Graduate in 2007. She also completed a diploma in Business Administration at the University of Technology.



Jodi-Ann Williams, dining room hostess at Beaches, Ocho Rios now has another reason to smile as she gave birth to a beautiful baby girl a few months ago. Let’s read more to find out just how delightful she is feeling.

Sandals Royal Plantation’s managers continue to serve their team members at the Monthly Staff Day at Sandals Royal Plantation cafeteria. The team, led by Executive Chef Peter Hamil, cooks special meals which are served à la carte to team members.

The mouth-wateringly delicious fare is a big hit and team members just can’t get enough.

“Our team members deserve the best,” observed General Manager Louis Grant. “It’s our way of showing our appreciation for the great job they do every day.”

1. WHAT IS YOUR BABY’S NAME? Nevalia Bowers

2.WHAT’S HER DATE OF BIRTH?She was born on January 31, 2014, weighing 7lbs, 4 ounces.

3. WHAT’S THE BEST THING ABOUT BEING A MOTHER? Waking up each morning and seeing that my daughter is healthy and is able to play and laugh. That gives me a reason to smile every day.

4. WHAT HAS BEEN THE MOST

CHALLENGING THING? It is very

challenging trying to attend to my daughter’s every need. Sometimes, I am not sure which is more urgent. As a parent, you don’t always know what is best to do and that can be very scary.

5. WHAT IS YOUR WISH FOR YOUR BABY’S

FUTURE? I wish for my daughter to have a much better life than I was able to have. She should have wonderful opportunities and the finest of everything. I will do my best to ensure she gets a good education and it would be lovely if she becomes a nurse.

NEWPARENT

THEBUZZ MANAGERS FETE STAFF AT SANDALS ROYAL PLANTATION

JODI-ANN WILLIAMS

Managers serving in the staff cafeteria at Sandals Royal Plantation.


WHO WILL BE THE

THE NOMINEES ARE...ULTIMATE TEAM MEMBER?


TEAM MEMBER?

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