SUSAN ALVARADO Home: 480-556-0610 Cell: 602-502-7745 SUMMARY

sa50503e@westpost.net Scottsdale, AZ

Results oriented sales and marketing professional with over 20 years of a high l evel of success in national/major account sales, sales management and channel ma nagement. Extensive background in telecommunications, IP Telephony, CTI, and ne twork applications and services with emphasis on developing sales/support teams and solution sets for Fortune 500 companies. Leader in the development of new re venue. Experience includes sales, sales management, channel management, strategi c and national account management, and business development. Specialization in t he positioning of emerging technologies in a highly competitive marketplace. PROFESSIONAL EXPERIENCE Empire Technologies Mar 09 - Present Senior Account Executive Responsible for the development of new business in managed services for a new te rritory (Arizona, New Mexico, Nevada, and Utah). Limelight Networks Feb 08 - Feb 09 Strategic Account Manager * Served as key point of contact and liaison for CBS, Viacom, Fox News, Comcast and other strategic accounts in the NE Region. * Responsible for the sale of new CDN services and the renewal and expansion of existing contracts. * Responsibilities included identifying and closing new revenue sources, buildin g strong relationships with key customer contacts and the development of a custo mized account plan for each account. * Achieved 120% of quota. ALTURA CS 2007 - 2008 Senior Account Executive * Responsible for sale of Avaya telecommunications solutions to enterprise acco unts into healthcare and education markets. * Attained 105% of quota in 8 month timeframe. * Sold $700K in new system sales in first four months of employment. TOSHIBA AMERICA TSD, Phoenix, AZ 2004 - 2006 National Accoun t Sales Manager Responsible for the development of new national accounts thru channel partners i n Western territory. Responsibilities included recruiting training, and assistin g dealer network sales force in identifying and closing new national accounts. * Signed eight new national accounts in first 12 months of employment and worked with corporate and dealer network to manage account teams and drive new revenue . * Redeveloped positive business relationship with Pacific Life which resulted in a contract for $250K in new equipment sales following a 15 year lapse of busine ss. * Developed new accounts with dealer partners and increased Toshiba market share . * Attained over 110% of quota on quarterly basis. SAMSUNG TELECOMMUNICATIONS AMERICA, Phoenix, AZ 2001-2004 National Account Channel Manager Prospect, qualify and recruit dealer network to develop and retain new national account customers.

* Re-established business relationship w/ Enterprise Rent-A-Car by resolving bil ling and contract issues. * Invited by client to present product/service offerings to California Restauran t Association. Resulting in $200K of new business * Assisted smaller dealer in developing relationship with emerging multi-state account w/ 60+ locations and won an exclusive contract; displaced major competit or. * Attained 115% of quota

SUSAN ALVARADO PAGE 2 NEC BUSINESS NETWORK SOLUTIONS, Tempe, AZ 1999-2001 Regional Sales Manager * Recruited and trained new sales team for converged network solutions in AZ & N M. * Developed relationships resulting in attainment of preferred vendor status wit h Cisco. * Lobbied State of Arizona Procurement Office and consultants resulting in NEC B NS being awarded voice and data contracts. * Assisted new AE in developing network solution for Amerigas - $95K in new reve nue. * Enlisted support of vendor partners (Qwest, Cisco, and GE Capital to design an d implement statewide network for ordering, delivery, tracking and billing propa ne product sales. Contract worth $125K. EXECUTONE INFORMATION SYSTEMS, Phoenix, AZ 1996-1999 National Account Manager Responsibilities included development and retention of new national accounts in Western US territory. * Developed and managed PETsMART account and signed bulk contracts for 100 syste ms annually ($16.8M). * Re-developed "C" level relationships with American Express TRS resulting in ne w contract for 40 call centers ($1.1M). * Attained 176% of quota in 1997 and 157% in 1998. * Attained "Circle of Excellence" in 1997 & 1998. US WEST COMMUNICATIONS SERVICES, Chicago, IL & Phoenix, AZ 1986-1996 Regional Sales Manager - Business & Gov't Svcs, Phoenix AZ Developed, trained and managed a team of sales and sales support personnel in Ph oenix major market sector. * Attained an average of 145% quota attainment for 3 years - $11M annual quota. * Assisted AE in developing redundant network sale to Chase Card Center for $450 K * Initiated and developed successful partnership with competitor resulting in $3 50K sale to Charles Schwab. * Assisted AM in winning FHP Healthcare from competitor resulting in sale of 5 P BX's and DSS network services - contract worth $800K in new revenue. * President's Club 1988 - 1995 Strategic Account Manager - Large Business Svcs, Chicago, IL & Phoenix, AZ Recruited to group at its inception to develop and retain Sears, Motorola, and o ther "strategic" accounts headquartered in the Midwest. * Uncovered new applications that led to development of DS3 fiber network for Mo torola - 1st major new product offering by US WEST in 10 years - resulting in $6 .8M sale. * Uncovered revenue opportunity for development of analog rate stabilization tar iff for Sears resulting in $1M contract. * Managed Strategic Account Teams in 14 state region providing single point of c ontact for sales and service for Motorola and Sears.

* Highest sales attainment for my division - 290% of quota. EDUCATION: Majored in Elementary Education and History Minor in Business Arizona State University, Tempe, AZ TRAINING: Manufacturer Product and Sales Training (Avaya, Cisco, Nortel, Toshib a, Executone) SPIN Selling, Keystone Sales Training, Wilson Learning - Strategic Sales Skil ls Strategic Account Planning and Management Power Base Selling, Burton Sales Training