ROTORUA

All you needto know

Directory of Services

Welcome to Rotorua.Kia Ora,

We are delighted that you have chosen to stay with us at Holiday Inn Rotorua. On behalf of the entire team I extend you a very warm welcome and we hope you enjoy your stay with us.

The hotel offers a number of services which are detailed here in your room. Should you require any extra assistance please do not hesitate to contact myself or another staff member at reception.

Best Regards,

Kent BreezeGeneral Manager

Family-friendlyThere’s no hiding from tooth brushing.All our hotels are designed with family travel in mind. Relax, reconnect or just take a dip in the pool. And of course, kids stay and eat free.*

Business Is PleasureWork on your own terms.Answer email from your room or leave them speechless in a meeting room. Then celebrate your success at the bar downstairs.

Sips & BitesYou really don’t have to leave.You don’t have to go far to grab a drink or find a meal with our restaurant and bar on-site. Of course, there’s always room service, too.

Trip IdeasDiscovering is half the fun of traveling.Search our 1,200 locations around the world. While you are at it, get some ideas to help plan your next trip.

Special For EventsUp for any party.We’ll give you the rooms, the space and the support to help make sure your group event or meeting is one everyone remembers.

Rooms & SpacesYour retreat from adventure.You deserve a clean, comfortable guest room. Climb into a cozy bed, pull up a fluffy comforter and pick between a firm or soft pillow.

IHG® Rewards ClubElevate your travelIHG®Rewards Club gives you more options and places to use your points. It’s why more people choose the benefits of our award-winning hotel loyalty program than any other worldwide.

The Holiday Inn Hospitality Promise

Making your stay a complete success is our goal. Just let our Manager on Duty or front desk staff know if any part of your stay isn’t satisfactory. We promise to make it right or you won’t pay for that part of your stay.

The cool stuff...

We are committed to providing family-friendly travel options and that’s why Kids Eat Free at Chapman’s Restaurant.

With a massive range of delicious and healthy options for kids, our buffet is bound to be an instant hit with the whole family.

Terms & conditions apply. Children must dine with an adult to be eligible to eat for free. Offer only valid at Chapman’s Restaurant. Not available in conjunction with any other offer. Subject to booking available.

Kids Dine Free.indd 1 8/12/2017 10:14:43 a.m.

We are committed to providing family-friendly travel options and that’s why Kids Eat Free at Chapman’s Restaurant.

With a massive range of delicious and healthy options for kids, our buffet is bound to be an instant hit with the whole family.

Kids stay and eat free

Phone Directory

Just a phone call away

Phone DirectoryHotel Services EXT #RECEPTION DIAL 0

OUTSIDE LINE DIAL 9

CONFERENCE DEPARTMENT DIAL 6

ROOM SERVICE DIAL 2

LOBBY BAR DIAL 3

CHAPMAN’S RESTAURANT DIAL 5

VOICE MAIL DIAL 4

Room to Room CallsDial 7, then the room number.

Local Calls - within Rotorua Dial 9 for an outside line followed by: 7 digit phone number ExampleOutside Line Phone Number 9 348 1189

Rotorua’s local area code is (07) for local calls

National Calls - New Zealand WideDial 9 for an outside line followed by: Area Code 7 digit phone numberExampleOutside Line Area Code Phone number 9 03 (South Island) 123 4567

Mobile Phone Calls Dial 9 for an outside line followed by: Mobile telephone number (can vary between 9 - 10 digits)ExampleOutside Line Phone number 9 021 123 4567Mobile phone numbers in New Zealand begin with 02.

Free Calls Free call numbers in New Zealand begin with 0800 or 0508.

International Calls Dial 9 for an outside line followed by: International Access Code (00) Country CodeArea Code (if area code is prefixed by a 0, you do not need to dial the 0) Overseas telephone numberExampleOutside Line International Code Country Code Area Code Phone Number 9 00 61 2 1234 5678

A surcharge is added to all National, Mobile and International calls.

Services & Facilities

Enjoy all we have to offer

Services & Facilities

Adaptors The New Zealand electrical standard is 240 volts. Universal adaptors are available for use during your stay, please contact Reception. A NZ$20 refundable deposit is required, which will be charged to your room.

Airport Transfers An airport shuttle or taxi can be organised through Reception.

BankingOur main banks are located in the Rotorua Central Mall. We recommend you use the exchange service at Rotorua i-SITE Visitor Centre. Alternatively go into any major bank in the Rotorua Central Mall.

Baggage Collection & Storage Should you require assistance or storage for your luggage, please contact Reception.

Business Service Business facilities are available through Reception. We also have email and internet access with printing facilities available via the internet kiosk in the lobby

Bath RobesBath Robes are available on request. Please contact Reception.

Car ParkA complimentary car park is available for guest use. On occasion this may be fully utilised, additional parking may be found in surrounding streets. We recommend you do not leave valuables in your vehicle.

Check Out Time Our check out time is 11am. If you wish to extend beyond this time, please contact Reception. Please note that late checkout is subject to availability and may incur an additional charge.

ChemistLakes Care Pharmacy is located at the corner of Arawa and Tutanekai Streets, open 8.30am to 9.30pm, 7 days per week, phone 348 4385. Please contact reception for directions.

Cooling/HeatingCooling and heating is controlled by an in-room thermostat, with a minimum temperature at 18C. Please note that the efficiency of the cooling will be affected by keeping doors and windows open.

Cot/CribCots are available on request by contacting Reception.

Courier & Postage ServicesFor any courier or postage requirements, please contact Reception.

Services & Facilities

Courtesy VanOur courtesy van operates between the hours of 8.00am and 9.15pm daily, on the hour. All drop-offs and pick-ups will be to and from Rotorua i-SITE Visitor Centre, located on Fenton Street. If you wish to use this service, please contact Reception for details.

Day Tours For information, maps and suggestions, please contact Reception.

Dry Cleaning & Laundry Service The hotel has an external laundry and dry cleaning service collection daily, except Public Holidays. Laundry dockets and bags are located in your wardrobe. Please complete the Laundry Docket detailing your name and room number, place the laundry inside the bag provided with the completed docket. See Laundry docket for pricing. Contact Reception prior to 8.30am to arrange collection.

Drinking WaterTo reduce the use of single use plastics we have provided a water bottle refill station in the lobby.

Fitness Centre The hotel fitness centre, which is located beside the hotel pool, is accessible 24 hours a day using your room key. A range of cardiovascular and weight machines are available. Towels and drinking water are provided inside the fitness centre. Children are not permitted to be in the fitness centre without adult supervision.

Guest Laundry The guest laundry is located adjacent to the elevators on the ground floor of the Whaka Wing. Self-service token operated washing machines and dryers are available along with complimentary washing powder. Tokens can be purchased at Reception.

Hair DressingFor all beauty and hairdressing services please contact Reception.

Hair Dryer The hair-dryer is located in your wardrobe.

Housekeeping Service For any extra requirements in your room such as blankets, pillows, amenities, etc., please contact Reception.

Ice Ice is available from the Lobby Bar or by dialling 0.

IHG® Rewards ClubIntercontinental Hotels Group (IHG®) Rewards Club is our guest loyalty program. Members can collect IHG®Rewards Club points or airline miles for qualifying room rates and membership is free! For further information contact Reception or visit www.ihgrewardsclub.com.

Internet Complimentary WiFi is available in all guest rooms and public areas. Should you prefer a wired connection Reception can provide a cable for use in your room.

Lobby ShopA wide range of New Zealand crafts and souvenirs are available from our lobby Souvenir Shop. The lobby shop is open mornings and evenings.

Maps Location maps can be obtained from Reception.

Messages Messages will be delivered to your room.

NewspapersWhen you stay with us, enjoy complimentary access to thousands of newspapers and magazines. Connect to our Wi-Fi network, download the PressReader app and start reading.

Pillows Additional pillows, including non-feather, are available on request.

Pool & Spa The outdoor geothermally heated pool and spas are located off the main walkway before the Whaka Wing. Pool towels are available with your room key from the pool entrance. If you wish to take towels off-site, a refundable deposit will be required.

Please note the following safety guidelines:

• Children under the age of 16 years must be accompanied by an adult

• Glassware is not permitted within the fenced area, plastic glassware is available from the Lobby Bar.

Services & Facilities

Personal Care / Forget Something If you have forgotten to pack a toiletry item such as shaving cream, razor, toothbrush or toothpaste. Please contact Reception.

PrivacyIf you do not wish to be disturbed, please hang the Do Not Disturb sign on the outside of your door.

Reservations If we can assist you with forward bookings, please contact our Reservations staff. Alternatively, please call our toll free Reservations number on 0800 154 181

Security We are unable to accept responsibility for valuables left in your room. An in room safe is provided for your convenience, for added security you may wish to use the safety deposit boxes at Reception.

SmokingSmoking is not permitted inside the hotel. Smoking is permitted opposite the main entrance. Anyone found smoking in a guest room will be charged NZ$250 for the extra servicing required.

TaxiShould you wish to book a taxi, please contact Reception.

Television Please refer to the “TV Guide” in this directory. Should you have any problems with the television, please contact Reception.

Umbrellas Umbrellas are available from Reception for use during your stay.

Wheel Chair Service Please contact Reception should you require the use of a wheelchair during your stay.

Wake Up CallWe are pleased to provide you with a wakeup call at any time. Please contact Reception and leave your name, room number and required wake up time.

TV Guide

Time to put your feet up

TV Guide

We offer New Zealand Free-to-Air channels and a selection of Sky Channels;

MOVIES PREMIERE MOVIES GREATS MOVIES FAMILYSKY Sport 1SKY Sport 2SKY Sport 3SKY Sport 4Discovery CHANNELNATIONAL GEOGRAPHICSky NEWS NEW ZEALAND MTV MusicNickNickjr

As there are seasonal changes to the channel line-up, please scroll through to find your desired programming.

Eat & Drink

Something for every appetite

Eat & Drink

Restaurant and Bar

Chapman’s RestaurantServing both buffet and a la carte.The Chapman’s buffet is famous for its fresh seafood, carvery, and house-made dessert selection.

Breakfast Monday to Friday 6.30am until 10.00am Saturday & Sunday 6.30am until 10.30am

Dinner 5.30pm until 10.00pmDial 5

Lobby BarThe Lobby Bar offers a wide selection of wines, beers, spirits, cocktails and coffees for your enjoyment - check out our specials and promotions. An extensive and very popular Lobby Bar menu is available as an alternative dining option.

Open daily from 10.00am until lateHappy Hour nightly from 5.30pm until 6.30pmDial 3

In-room Dining (Available 24 hours daily) Please refer to the Room Service Menu or breakfast door hanger to make your selection.

Dial 2

Out & About

Take a look around

Out & About

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Polynesian Spa

Central Shopping Mall

Shuttle Available from Hotel toRotorua iSITE 8am - 9pmPlease Contact Reception

0800-108-114

Devon Street

Rotorua i-SITE Visitor Centre

Whakau Street

Pukaki Street

Arawa Street

Haupapa Street

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Eat StreatLocated between Pukaki Street and Whakaue Street. Eat Streat has a range of Restaurants/Bars to help quench your taste bud’s desires, from stone grill steaks to spicy hot curries. Eat Streat has an open atmosphere and is worth a visit.

Rotorua i-SITE Visitor Centre Open every day except Christmas, this is the place to go for any information on Rotorua, their friendly team can help you book attractions, activities or tours, The Holiday Inn Rotorua provides a shuttle service to the Rotorua i-Site Visitor Centre from 8am – 9pm, book at reception.

Polynesian SpaA place to relax unwind and enjoy the water from their two natural springs. This spa is recognised as one of the top 10 spas in the world. Give it a go. Open from 8am-11pm (last entry 10:15pm)

Central Shopping Mall Located off Amohau street, the Central Mall has all you need; food court, large national shopping chain stores and ample free parking. The Central Mall is also where you will find the major banks. The mall is open from 9am and majority of the shops close around 5pm.

Places of interest3D Trick Art GalleryTest your creativity and embark on a magical journey through more than 50 unique interactive paintings. Pose and take photos to create hilarious life-like scenarios.Phone 3490920171 Fairy Springs Road

Agrodome Located 15 minutes drive from the hotel, the Agrodome offers visitors an experience like no other - seeing through the eyes of a true New Zealand farmer. Situated just north of Rotorua city on a scenic 160-hectare sheep and beef farm, this exciting, educational and hands on experience is one not to be missed. Open daily 8.30am until 5pm Phone 357 1050141 Western Rd, Ngongotaha

Arikikapakapa Golf CourseThe main features of the unique course are the bubbling mud-pools and steam vents that surround it. Several holes play across or alongside a lake, and apart from the added danger of water, the sight on a chilly winter’s morning of steam rising from the lake is something to behold. This course is an easy walking course with good paths. Open Daily 9am - 4pmPhone 348 4051399 Fenton Street, Rotorua

Places of interest

aMAZEmeaMAZEme is 1.4 kilometres of winding hedge lined pathways that take you to the centre of the maze. You are bound to get lost and guaranteed to have loads of fun finding your way.Opening hoursSummer (Daylight Saving) 10am - 5pm, Winter 10am - 4pm Phone 357 57591335 Paradise Valley, Ngongotaha, Rotorua

Motion Entertainment The largest all weather action-packed indoor entertainment centre of its kind in New Zealand. Perfect venue for families, friends and tourists. Activities such as Kids Chipmunks Play Land, Indoor Tramp park, Escape Room, Mini Golf, Laser Tag, Tenpin Bowling, Time Zone & The XD Dark ride. So many activities to choose from, what will it be? Open daily from 10am - 10pmPhone 0800 4283 386 364 Te Ngae Road (SH30), Rotorua

Mountain Bike Rotorua Along with her natural beauty, the true strength of our forest is that it caters to all levels of Mountain Bike interest. It doesn’t matter if you’ve never been mountain biking before or you live, eat, breathe and dream about your next MTB fix, Whakarewarewa Forest has trails for you. With more than 160kms of mountain biking trail loop options for you to choose and explore you can opt to hire our bikes for 2 hours, half day, full day, or go on multi-day adventures.Opening Hours 9am-5pmPhone 0800 682 768Whakarewarewa, Waipa State Mill Road, Whakarewarewa, Rotorua 3074

Ogo Rotorua NZ Downhill ball rolling in a giant inflatable sphere can be experienced right here in Rotorua. Whether you choose to ride the Straight Track or Sidewinder Track, the OGO wet or dry will have your sides hurting from so much laughter of slipping and sliding your way down the hill.Opening hours 9am-5pmPhone 0800 646 768525 Ngongotaha Road, Fairy Springs 3015, Rotorua

Rainbow Springs Nature ParkRainbow Springs offers a truly unique experience, and is a must-see for anyone who wants to get to know New Zealand’s wonderful environment and animals, both during the day and at night. Learn more about kiwi conservation with a visit to Kiwi Encounter. Operated by the National Kiwi Trust and located on site at Rainbow Springs.Open daily 8.00 am Phone 0800 724 626192 Fairy Springs Road, Rotorua

Redwoods Tree Walk Feel the spirit of the Redwoods forest from above, walking bridge to bridge at your own pace with no harness or training required. Learn about the history of the land and its people, experience the amazing design of this ecological walk at a bird’s eye view. Opening hours 9am-10:30pm- last ticket sold at 10pm Phone 350 0110Redwoods I-Site & Visitor Information CentreLong Mile Road, Rotorua

Places of interest Rotorua LakesRotorua is famous for its lakes and the opportunities they offer for swimming, fishing, kayaking and other water sports. Most of the lake park reserve areas have coin operated BBQ areas for visitors use. Some of the more popular places during the summer months for swimming are the Blue Lake, The Landing at Lake Tarawera and Boyes Beach at Lake Okareka. Most of the lakes also have associated walkways. Contact Reception for directions or advice on visiting the lakes.

The Farm TourEnjoy a guided tour travelling through a farm environment in covered trailers. The tour begins next to the crystal clear Waiowhiro stream surrounded by native plants, wildlife, and a picturesque flower garden.Phone 349 0920171 Fairy Springs Road

The RedwoodsEscape into the beautiful Whakarewarewa Forest, one of Rotorua’s most spectacular natural assets. Famous for its magnificent stands of towering Californian Coastal Redwoods, it’s just a five minute drive, thirty minute walk, or ten minute bike ride from the hotel. Here you can experience some of the finest walking and mountain bike trails in the world. Contact Reception for walking or riding directions

Velocity ValleyLooking for things to do in Rotorua? At Velocity Valley, there’s something for everyone – from 5 to 105, from novice to seasoned pro. Pedal, free fall, launch, propel, swoop orsplash – we make fast fun for everyone! Your Rotorua adventure starts here.Opening hours 9am-5pmPhone 357 47471335 Paradise Valley Road, Ngongotaha, Rotorua 3040

Whakarewarewa The Living VillageDiscover the unique geothermal landscape of Te Whakarewarewa Valley. Being the only living geothermal Maori Village, we are gifted with the geothermal vents that provide a life-giving energy resource. The authentic culture is what makes Te Whakarewarewa such a unique attraction. Being a part of the living legacy as you experience living Maori Traditions. Opening Hours 08:30am-5pmPhone 349 346317 Tryon Street, Whakarewarewa Village, Rotorua

Health & Safety

Looking out for you

Health & Safety

Lakes Prime CareLakes Prime Care is an Accident and Urgent Medical Care Centre owned and operated by Rotorua’s general practitioners.Open daily 8.00am until 10.00pm1165 Tutanekai Street, Rotorua, Ph 348 1000

DentistIf you require the services of a dentist, please contact Reception.

Lakes Care PharmacyA pharmacy is located at Lakes Prime Care.Open daily 8.30am until 9.30pm1155 Tutanekai Street, Rotorua, Ph 348 4385

Wheelchair Accessible RoomsHoliday Inn Rotorua is proud of the quality of rooms available for guests who require wheelchair access. Please identify your needs so that our Duty Manager can allocate the appropriate resources for you in the case of an emergency.

Wheelchair Service Please contact Reception should you require the use of a wheelchair during your stay.

Emergency ServicesIn the event of an Emergency, dial 9-111 for Police, Fire or Ambulance.

SecurityIn addition to your electronic lock, a secondary privacy device is fitted to your room door. We recommend that valuables are not left in your room.

Evacuation AlarmWhen the alarm sounds, you should immediately and calmly make your way to the closest fire exit (these are indicated on the floor plan on the back of your room door). The evacuation point for your room will be indicated on the floor plan. Please follow any directions given to you by our staff for your safety and the safety of all our guests.

The following basic safety guidelines should be observed in case of fire:• If heat is evident, press wet towels or anything else wet under the door.• Stay close to the floor if smoke is encountered.• Remain calm.• Take only your room key.• Do not re-enter the building until directed to do so by our staff.

EarthquakeIn the event of an earthquake, remain in your room until the shaking stops. We recommend dropping to your hands and knees and taking shelter in a doorway or under furniture, with your head covered, and holding on to your shelter.

Thank you for your co-operation.

Environmental Sustainability Programme

Holiday Inn Rotorua utilises Green Engage to manage our environmental sustainability. Green Engage is the InterContinental Hotel Group’s (IHG) own online system designed to help us monitor, reduce and manage our energy consumption, as well as conserve the water we need and reduce the waste we produce.

The system includes a checklist of actions, “green solutions”, that we can implement to reduce our carbon footprint, taking into account costs and impact on guests experience. Green Engage will enable us to benchmark our energy performance and sustainability against similar IHG hotels worldwide, based on climate and other environmental factors.

Please help us reduce our impact on the environment. Below are some actions you could follow during your stay in Rotorua and New Zealand.

Rotorua is a great place to live, work and visit and we’re keen to make sure it stays that way for future generations to enjoy. We’re taking steps to improve the environmental impact that we have on our city and we encourage you to do the same during your stay.

Here are some simple actions to consider while you’re in Rotorua:

• If you are staying two or more nights and do not require your room to be serviced opt in to our ‘Greener Stay’ by placing the door hanger on the outside of your room door before you retire for the night.• Consider your energy use. Turn off lights when they’re not needed and try not to overcharge cameras, iPods and mobile phones. Once they’re charged they’re good to go. • We will only change the bed linen if you ask. Just use the card on the bedside table.• Hang towels for reuse.• Fresh water is the worlds most precious resource. Have short showers, use the toilet’s half flush.• Rotorua’s water is clean and fine to drink straight from the tap. Feel free to refill your water bottle from the lobby dispenser• Reduce, reuse recycle. Look out for conveniently located recycling bins at the hotel, i-SITE Visitor Centres, and in public places.• Leave any unwanted recyclable items next to the rubbish bin on departure. • Take your own bag to go shopping. There are plenty of great reusable bags to choose from and some places charge for bags, so you’ll save money too.• See the city like a local. Walk, cycle or take public transport - there are loads of options in Rotorua.

Thank you for helping to protect Rotorua and New Zealand’s environment.

Unique to Rotorua - The use of Geothermal Energy

Holiday Inn Rotorua takes environmental issues very seriously. There is a unique and important relationship between the local geothermal activity and some of the energy sources used by this hotel.

Holiday Inn Rotorua does not use boilers or rely on diesel, coal, petrol, gas or electricity to run our guests hot water system. Instead natural resources are used, which in no way harm our environment, are pollution free and more importantly are sustainable.

Holiday Inn Rotorua draws geothermal fluid from a natural hot spring, located behind the hotel; the temperature of this fluid from the source is approx 96 degrees Celsius (205 degrees Fahrenheit). The geothermal fluid is run around a ring-main system and through a series of heat exchangers, which in turn heats the town supplied cold water for use in all guest rooms, outdoor pool and spas.

Once used, the cooled geothermal fluid is returned into the Puarenga Stream, located behind the hotel.

This is a truly remarkable and unique way of using a renewable energy source without any impact on our environment.

The diagram is an outline of how it all works.

Room to Room CallsDial 7, then the room number.

Local Calls - within RotoruaDial 9 for an outside line followed by: • 9 digit phone number Example Outside Line Phone Number 9 348 1189

PHONE DIRECTORY

Hotel Services + Facilities

Facility Services Ext #Outside Line Dial 9

Conference Department Dial 6

Reservations Dial 1

Room Service Dial 2

Chapman’s Bar Dial 3

Chapman’s Restaurant Dial 5

Reception Dial 0

Voicemail Dial 4

UNIQUE TO ROTURUA - THE USE OF GEOTHERMAL ENERGYUNIQUE TO ROTORUA - THE USE OF GEOTHERMAL ENERGY

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Conditions of Bailment

Innkeepers Act 1962Your attention is drawn to the following.

Notice: Loss of or damage to guests’ propertyUnder the Act an Innkeeper may in certain circumstances be liable to make good any loss of or damage to a guest’s property whether or not it was due to any fault of the hotel or its staff.

This liability however:1. Extends only to guests who have engaged in sleeping accommodation at the Inn.2. Is limited to $300 in respect of any individual article and $1,200 in aggregate unless the Innkeeper is at fault or unless you have

lodged the article with the Innkeeper for safekeeping. 3. Does not cover motor vehicles, other vehicles, or property in them, horses or other live animals.

Holiday Inn Rotorua 10 Tryon Street, Rotorua

T +64 7 348 1189 | F +64 7 347 16200800-154-181 | holidayinn.com

ROTORUA