Rosemary CookHealth Plan One-Customer Service Representative

9828 E. Pueblo Ave. Lot 91Mesa, AZ 85208 EmployR Cook@aol.com - Cell 520 518-1366

Seeking a full time position with a company in need of a multi-talented and reliable customer service representative

WORK EXPERIENCE

Health Plan OneCustomer Service/Sales Service Support- Gilbert, AZ-November 2015 to January 2016

• Receive Inbound calls using automatic dialer system from Medicare individuals seeking information on • Blue Advantage HMO health care and supplemental plans• Provide a reassuring customer service experience to Medicare individuals seeking assistance with their• medical health insurance needs • Navigate through double monitor screens simultaneously while utilizing company specific software • Update and input Medicare individual information into computer system• Determine Medicare individuals qualifications to enroll with Blue Advantage HMO health care insurance

utilizing a specified Q & A script • Transfer Medicare individual calls to qualified licensed agent/brokers to enroll inquiring individuals into the

Blue Advantage health care and supplemental plans • Email fulfillment kits to inquiring Medicare individuals • Read scope of appointment to health care individuals in a smooth like fashion while recording individual

agreements and permissions to schedule in home appointments

AmeriplanIBO Training Specialist/Recruiter/Benefits Specialist - Plano, TX – March 2014 to July 2014

• Recruiting and train people to work from home with Ameriplan • Help people save money by enrolling them into one of Ameriplan’s medical or dental plans • Email medical discount benefit packages and pricing, as well as providing various links to view company

information and overview • Scheduling and attending outside sales presentation appointments• Ordering and keeping track of leads, scheduling telephonic appointments and follow-up calls• Utilize back office to input and retrieve data, complete sales order processing, and keep track of information,

as well as collect method of payment including credit card, and debit card transactions • View various webinars, as well as participate in telephonic team conference calls• Post 10+ adds daily on computer web sites, as well as post-employment opportunities to recruit new IBO’s• Market business using various promotional materials to increase public exposure •

Independent Sales AssociateLegal Shield - Casa Grande, AZ - November 2012 to January 2014

Arrange appointments, presentations, business receptions, and conference calls to expose B2B and warm market to legal shield and identity theft protection services

• Establish B2B accounts to add employee benefits packages• Set up individual warm market accounts• Follow-up B2B as well as individual prospects via telephone as well as email video links• Create and update contact information using computer system• Download attachments, scripts, flyers, and pertinent documents to utilize for business purposes• Attend company conferences, calls, briefings, and meetings• Utilize company website to input and retrieve data information

Inside Sales RepresentativeSafety Services Company - Tempe, AZ - February 2013 to May 2013

B2B cold calls to establish new and renew accounts for required State and Federal Safety Posters as well as

Health and Safety Manual in order to remain in compliance with OSHAS standards and guidelines

• Up sell Safety Meetings according to company specific business needs using consultative approach Email letters and quotes to prospects

• Utilize Google to locate businesses and update accounts information as well as new prospects• Meet company expectations and perform one hundred sixty calls daily• Meet $75/hour average sales for the week• Set appointments using outlook calendar to follow up on clients and prospects• Input information and sales data into computer system using company specific software

Third Party Retail Sales AssociateActionlink, LLC - Casa Grande, AZ - 2010 to 2012

Duties included approaching customers to promote Cox Communications digital, video, voice packages using customer service techniques

• Negotiate various pricing packages and promotions• Attending company meetings, meeting monthly quotas goals and deadlines• Also assisted in training employees on new campaigns to set up customer accounts• Established new and updated existing customer accounts telephonically• Keyboarding skills, data entry retrieving data from kiosks• General office duties consisted of logging and filing customer accounts, and updating and maintaining

customers account information• Scheduling appointments for service installation of cable, internet and phone services• Meet and greet customers and answer customer questions regarding services provided• Identify customer needs, open ended questions, overcome objections, and establish accounts based off

value of service• Complete sales logs and reports

Volt Workforce Solutions

Telemarketing/ Qc supervisor/managerUSA Products, Magco/I Book – 2005 to 2008

Under same umbrella as USA Products

Duties included performing outbound telephone calls to renew current subscriber's magazine subscriptions;

persuading customers using various leads, and promotional offers as a pitch

• Professional and friendly customer service• Supervised and verified representatives work orders• Closed magazine work orders, confirmed method of payment (check, credit card, and billing orders)• IBook - Office Manager: opened, closed and managed an office that had multiple telephone lines with 14+• employees• Assigned employee's work orders, conducted company meetings, and followed up and resolved customer

complaints• Trained employees to perform sales, (new and renewal magazine subscriptions)• Sold various magazine subscriptions, VIP packages, and closed orders using a recorder to download

recorded sales into a computer for processing• Computer skills experienced in the following software Microsoft Office Word 2007

EDUCATION

John H Francis Polytechnic High - North Hollywood, CA1995 to 1997

GEDCentral Arizona College

Mohave Community College

SKILLS

Inside Sales/Customer Service, 100+ Calls Daily, Successful Entrepreneur, Meet Quotas and Expectations, Weed Out Obstacles, Overcome Objections, Probing Questions, Hunter, Closer, Up To Date Technology, Ability to Build Team Morale, Excellent Verbal and Written Communication Skills

AWARDS

Certificate of AchievementJune 201133 RGU's at 220% to plan

CERTIFICATIONS

Certificate of Achievement2012 to Present100% Secret Shopper

ADDITIONAL INFORMATION Qualifications:15+ years’ customer service and sales experience Persuasive and professional communication skills Meet and greet customers in a friendly professional mannerWork efficiently and accurately to resolve customer service issuesWork independently or in a fast paced environment

Schedule and follow-up appointments Strong time management skillsData entry and retrievalAbility to maintain company policy and proceduresHard working and ability to create customer loyalty

Intermediate computer skills, keyboarding, typing, Software includes: MS Word 2007, MS Word 2013, and MS Outlook 2013, Beginner MS Excel 2007, MS Excel 2013 Microsoft Windows 7, 8.1Ability to navigate through several web applications simultaneouslyMoney driven and hard working