June 18, 2013 Volume 13 & Issue 6

The Carriers That Care!

Certificates Supplies Tools Accessories

You name it...it will be won!

This month there will be numerous Team 9 winners! Will YOU be one?

Burbank Campground Blackfalds, AB Booked June 21,22

$21 per camper in group area-IF you want to stay After 11pm no music

After 11pm anyone who is not a guest must depart All pets must be on leash and picked up after

FABULOUS BBQ LUNCH GAMES

(for the young AND the not-so-young) FACE PAINTING

BLOW UP BOUNCE HOUSES DUNK TANK, SUMO SUITS & more FREE T-SHIRTS FOR THE FIRST 100 KIDS (and maybe a few adults too!)

Come when you can-leave when you must

Money for Team 9 1. Weigh-IT $99,774.73

2. Pro Miles $12,311.46

3. Admin 42 $3,900.00

4. Pro Tech $2,000.00

5. Fuel Whopper $0.00

Total $117,986.19

Money Wasted

A. Claims / Cancelled $24,703.99

B. Misdirects $8,560.00

C. Undelivered $1,620.00

D. Admin 42 $0.00

E. Fuel Whopper $6,000.00

F. Non reported R&M $0.00

G. Vehicle Claims $10,665.00

Total Wasted $43,095.99

From a converted 6 foot x10 foot storage room, to an Atco trailer, to newly created of-fices, reception, lunch and computer room, Streamline Calgary is incredibly happy. Moving from their old location in May 2012 to a new, bigger facility, this Team knew they not only needed more product to justify the change, but were requiring some changes as well. Early June the spectacular offices were moved into, phone lines set up, and business

continued at an even faster pace. Beginning June 1st, Pacific Coast began a new journey and process within the Hi-Way 9 system, starting with the Streamline terminals. Receiving an average of eight loads a day, this freight is processed and distributed to the ap-propriate final locations within Alberta. The majority of freight (about 80%) is actually deliv-ered to the final destination on a Hi-Way 9 Group of Company truck. Adding an additional computer system and nine new employees (and seeking more), this account has proven to fold into the Hi-Way 9 processes effectively as Team 9 handles this freight to its locations overnight as required. Congratulations to the Streamline Calgary Team on your well-deserved new office facility. Its professional and efficient structure are sure to provide you with the tools to continue to succeed and grow in the years to come.

Wayne Linde, left, Streamline’s Operations Manager, is all smiles while working in the new offices.

Lloyd Ziegler

Load-Way Drumheller Arriving at Hi-Way 9 in October 2009, Lloyd began the Drumhel-ler Same-day route and highway position. Realizing an opportu-nity that would be a challenge and yet accomplishment for this Team 9 member, he accepted the position of Long-haul Western Canada Load-Way Driver. This division is not cut out for every driver, as it requires independent thinking, solidarity, and the abil-ity to think on your feet. Fortunately Lloyd holds these qualities and then some.

Always accepting a challenge, Lloyd appreciates the friendly Team 9 members he works with. Knowing he is not just a num-ber but a valued person, is an attribute deeply valued by this sea-soned driver.

The man behind this smile is a character of quality and excel-lence. He is an incredibly hard worker but ensures his sense of

humor takes the edge off what can be a stressful position at times. Lloyd can be called “the complete package” as his reliability combined with his character attributes proves to his Team leaders and fellow employees that he is a definite credit to Hi-Way 9 Group of Companies. Thank-you Lloyd!

Team 9 Hero & New Mugs

The Carriers That Care!

Birthdays & More

The Carriers That Care!

Congratulations to these Team 9 members for your

notable milestone!

HP Canada has partnered with Mullen Group Ltd. to provide our employees with another computer

and electronics discount program. The full details of the program can be found here:

L:\IT Documentation\HP Employee Discount Program.pdf

Basic Details below:

Purchase on-line at: www.hpshopping.ca

o In the middle right of the website there will be a prompt box for an affiliate code.

o Our Mullen Group Ltd. employee discount code = Mullen2154

o Once entered the website should show you your 12% discount and at check-out we should be offered free shipping

o Upon returning to this website it remembers the affiliate code

As a review here are our other computer and electronics discount details:

• Toshiba - Affinity program – www.toshiba.ca

• or call inside sales @ 1-800-867-4422

• Add product to cart, enter coupon code = AFFTOSHIBA

• When prompted enter Affinity cust# = DPGMGL050913

• Further details on the program can be found here:

• L:\IT Documentation\Toshiba and Mullen Affinity Employee discount program.pdf

• Dell – www.dell.ca/mpp Member ID: 3565859

• or call 1-877-297-6974

• Sign up for emails to receive info on hottest promos at:

• https://app.dell.com/subscription/prefcenter_epp/signup.cfm?cc=CA&dgc=DB&cid=256522&lid=4596608

• Apple - http://store.apple.com/ca/go/eppstore/mullengroup

• or call 800-MY-APPLE ( 1-800-692-7753 )

• If you would like to receive the latest EPP specials and information, send an email to eppnews@group.apple.com

5 Years

Michael Barton 06/02/2008

Randal Young 06/16/2008

10 Years

Janice Cherry 06/16/2003

Greg Gouthro 06/24/2003

The good news about

being

middle-aged is that

the glass is still half-

full. The bad news is

that pretty soon your

teeth will be

floating in it.

JUNE 24 BRENDA WENZEL 4 RONALD BARRETT

15 KHALID SIDDIQ 25 ROXANNE COURTORIELLE 4 CARA DRUMMOND

15 DANIEL STOCKI 25 MICHAEL MARTIN 5 MATT WEBB

15 NATASHA HEARN 26 REG TRENTHAM 5 PRASANGANI WIJERATNE

15 JANINE STEWART 26 CHRIS GERVAIS 6 SHERI TAYLOR

16 RILEY FOLEY 26 HUZEFA DOSSAJEE 6 SKIP MACARTHUR

16 MEHRETAB DRAR 27 JOE LEVECQUE 7 SANDRA KOHUT

16 MOHAMED BELLO 27 REBECCA ECKERT 7 KIMBERLEY CRYER

16 BRENT KUPSER 28 CHRISTIAN MILLWARD 8 ANTHONY GAGNON-HUDSON

17 KATHY KOHUT 28 LARRYL ONYSKIW 9 FLORA KLASSEN

18 PETER EWASKOW 28 JUSTIN STANLEY-SMITH 9 LOUIS-LANDRY MALONA-MELGUI

19 AVERY RILEY 29 ERIC VO 9 COLTON DAMANT

19 MARIE HIRSCH 29 JOHN DEN BROK 10 ABDEL KRIM ZIDOUNE

19 SHANICE STIRRETT 30 CRAIG BOWN 10 SYLVIA KIRK

20 MORGAN CALE 30 JAMES LAVALLEE 10 CONTE RAMATOULAYE

20 JARED MCBRIDE 30 DEREK ROHRBACH 11 MICHELLE CSAPO

20 JENELLE FEDOR 30 MARK KUZYK 13 EMMA HERMANSON

21 DEBBIE WARD JULY 13 PAT EMBREE

21 LARRY GRIFFIN 1 SANEAL BALRAJ 14 CRYSTAL TYSON

22 DWIGHT FERGUSON 1 AMBER LAVALLEE 14 GLENN LAVALLEE

22 AARON LAVALLEE 1 SHANNON WADE 14 RYAN REGNAULT

22 SHAYLE WATTS 1 SHEVAN ALI 14 RONALD PRATT

22 JAMES MACNEIL 2 HAMIDDON QADIR 14 RUTH THOMAS

22 CHRIS BUTTON 4 JORDAN DESROSIERS

14oz Roller Stainless Steel Vacuum Tumbler

Made with FDA compliant materials and 18-8 Stainless Steel.

Dual wall vacuum-sealed for optimum heat retention.

New patent pending designed lid

Features lip and finger grooves that allow you to position the drinking spout

without even looking.

Includes a leak proof screw on lid with a visual open/close push button

locking closure.

Lid can come apart for easy cleaning.

Features a stylish rubber grip to keep your hands from slipping.

Will keep your beverage warm for 5x’s longer

Sign up for

yours at your

Terminal.

Payroll deduction!

Sign up required by June 28th. You

will see your mugs 2 weeks later.

THANK-YOU! John Mckay OF

Streamline Edmon-

ton does a great

job with John

Deere. The thou-

sands of pieces of

freight that travel

across his dock is

amazing. On this

specific day Claire

went to help with

the LARGE vol-

umes of freight due to seeding season.

Team 9 is so proud to see the hard work the team puts in

to help ensure everything runs so smooth. We are all

ramping up, but so far this year there has been a large

decline of missing freight tracing requests.

Thanks!

Jennifer Estell-Streamline Edmonton

Teamwork is extremely important to help minimize Hi-Way 9’s claims. Lately it seems we are having more claim issues, thus upsetting our customer base. Team 9, we must work together and get back on track, continuing to be The Carri-ers that Care. Driver employees must make sure we properly identify any damage to the

freight on our paperwork prior to us receiving the freight. Dock employees must be very careful on counts and damages, ensuring we follow our processes in regards to paperwork. Office employees must be sure to get the proper info into the sys-tem for pick up and delivery and have paper work ready to go when necessary. We are family, each an integral part of this machine and all are very important to the success of Hi-Way 9.

Safety, Accident Report & Extras Claims Prevention, New Team 9 members & More

The Carriers That Care! The Carriers That Care!

Accident Report May 2013

Jerry Allen Director of Safety & Compliance

For YOUR Sake…

For YOUR Safety!

EMPLOYEE RECOMMENDATION

If any Team 9 member recom-

mends a new employee they will

receive:-$200 upon completion of

the new employee training-an

additional $300 after the first 3 months of employment

for the new employee. THREE Team 9 members received $900 total in May for recommending a new Team 9 member.

ROAD HEROES If any Team 9

member receives a clean CVSA Pass and takes it to the

Team Leader, they are awarded $200. One Team 9 member received a Payout totaling $200.00 in May.

Kim Smith Calgary

OS&D

CLAIMS

Is Team 9 Getting Cute or WHAT!?!

Mike Keating of Team 9 Red Deer had a visitor one day at work-6 year old daughter Makayla Keating. Way to be a part of the safety culture Makayla!

Date Conviction/

CVSA/ Unit # Comments

Collision

23-Apr-13 Conviction ST1002 MV Guilty of Offense

5-Mar-13 Conviction 2002 Operate vehicle not complying with

mechanical defects

24-Apr-13 CVSA 2246 Pass

9-Apr-13 CVSA LW2206 Requires Attention- Brake Systems

8-Apr-13 Collision Damage- 2004 International

NAME LOCATION POSITION

BRENDON HEINERMANN CALGARY DISTRIBUTION NAME LOCATION POSITION

KYLE MUNDEN CALGARY DISTRIBUTION RAYMOND BOUDREAU RED DEER DISTRIBUTION

LIANNE HAGGER CALGARY ADMIN THOMAS MENZEL RED DEER MECHANIC

RAHUL CHAUHAN DECKWAY DRIVER ALLEN JONSSON STREAM CAL DRIVER

GREG GILFILLEN DRUMHELLER DISTRIBUTION D'ARCY KOPAN STREAM CAL DRIVER

KAYTLIN NICHOLSON DRUMHELLER DATA ENTRY CHRIS BACON STREAM EDM DRIVER

ABDIWELI AYOW EDMONTON DRIVER DAVID WRIGHT STREAM EDM DISTRIBUTION

JENNIFER PETERSON EDMONTON DISTRIBUTION JEFFREY MCKAY STREAM EDM DISTRIBUTION

DEANNA BETTGER LETHBRIDGE OFFICE MICHAEL MARAH STREAM EDM DISTRIBUTION

TRENT SHAW LOAD-WAY DRIVER RACHELE SWITYK STREAM EDM DISTRIBUTION

JOSHUA DESJARDINS RED DEER DISTRIBUTION KAY BLAIR STREAM EDM ADMIN

Life happens. Let us Help.

Team 9’s Employee Assistance Program (EAP) includes unlim-ited access to: workhealthlife.com

Find expert information and immediate support resources to help you and your family with work, health and life chal-lenges.

Explore the support services available to you

and your family

Chat instantly with a counselor via First Chat

Direct access to E-Counseling anytime, any-

where

...much more

Your EAP offers confiden-

tial help for any

concern. Con-tact us for im-

mediate support

24/7/365 1-800-387-4765

With the traffic checks continuing to happen through the province, Team 9 needs to focus on the issues that usually lead to an out of

service or a require attention: Load Securement, brakes and tires, lights, documen-tation and steering linkage issues. Keep doing those pretrips- making sure that these issues are ok before leaving the depot and starting your day .Use your stan-dard 13 as a guide- it is in your red documentation folder in all the trucks. Also all trucks should have the new insurance card in the folders too, ensure you do . With the end of the school year rapidly upon us, we all need to be looking for the distracted walker – eyes on the phone – ear buds in – not looking where they are going. There was an-other tragedy in southern Alberta – a 16 year old girl did not make it home. Lets keep an eye out for this situation – also let’s talk to our kids too about it –show them the video “the last text”- let’s keep them all safe !! Take care team !

Todd Allen

Team 9 Corporate Trainer

We are having a collision every-other day. The severity of the incidents has declined….but all preventable by simply paying attention. Remember-every dollar spent on an accident comes out of YOUR quality share payout.

Date Location Incident Estimated

2-May-13 Red Deer Driver rear ended third party vehicle on the Anthony Henday 2500

6-May-13 Red Deer Driver (unit 146) backed into bay door at Arctic Truck Parts 1500.00

8-May-13 Medicine Hat Driver side swiped a parked vehicle 1365.43

14-May-13 Calgary Driver side swiped a parked vehicle 5000

14-May-13 Loadway Driver was backing up, damaged bumper on dunnage sticking out of a stack of lumber @ Taiga 2500.00

15-May-13 Edmonton Driver was parked at Truck All and was hit by another vehicle, damage to head lamp 0.00

16-May-13 Edmonton Driver making right turn and struck light pole, damage to trailer 7023 250.00

17-May-13 Red Deer Driver was shunting, hit a deckway trailer 480.00

21-May-13 Edmonton Driver ran into a parked vehicle 1000.00

27-May-13 Calgary Driver making left turn in a dual lane and was struck in left side by car also turning left in other lane 2500.00

29-May-13 Camrose Driver backed into a sign at Hardisty Health Center damaging the mirror on unit 2015 500.00

Original Start Date with Team 9: May 2008

Current Position: Journeyman Mechanic

Team 9 warm & fuzzies: Nice people, fun place to work,

learn something new every day

Accolades: Always happy, punctual, willing to help,

& has made huge progress in learning his trade.

Has become the go-to guy in the shop.

Pride Think Positive & Who’s Who

The Carriers That Care! The Carriers That Care!

Focus on the Positives! Some Quality Achievements Received- “Going the Extra Mile”

Original Start Date: January 2008

Current Position: Streamline P&D Driver

Team 9 warm & fuzzies: Enjoys the early shifts & new

challenges that Streamline provides. Great customers.

Accolades: Dedicated with great attention to detail.

POD’s are always spot on! He is friendly and you

can always see him with a smile.

Miles Storr–Edmonton-Today you were sent to deliver sev-eral pieces of large John Deere freight to Vermillion, Vegre-ville and Lloydminster. Not only did you do these deliveries, you also were directly responsible for exceptional customer service. Your extra effort in helping a fellow terminal and pick-ing up freight from a customer in Lloydminster with very short notice; you reinforced why we are “The Carriers That Care”. Keep it up!

Elmer Draeger-Red Deer-Today you did a delivery for a gentleman who just had major surgery and was released yes-terday. You took it upon yourself to take the freight inside and placed it where the customer wanted it. Outstanding cus-tomer service and truly caring for your customers. Well done and keep it up.

Amanda Short-Red Deer-Amanda always helps us out with trucks that are out of service daily. She always lets us know if there is going to be delays so we can plan ahead and make sure the proper arrangements are made for each driver. Thanks Amanda for all you do for us. You ROCK!

Curtis Liddicoat–Edmonton-There was a mistake made and a pick up call wasn't put in and you still managed to pick up the freight and make the customer very happy. Thank you for putting the customer 1st and getting the job done promptly.

Name:

Willie Kidd Age: 49 years

Name:

Mitchell Rhorbech

Age:

23 years

Amy Duguay

Good Day all… took almost a year (July 1, 2013) but I am

happy to report (not to jinx it) the incontinence order (all 4 pal-

lets) arrived on time (before 8am actually) this morning. All

pallets were clearly marked, fit easily through our doors, and the

driver (James Stebanuk-Streamline Calgary) as always was

SPECTACULAR!!!!

The warehouse also included an extra pallet of med supplies;

which James had no issue with what so ever! James is not only

professional, friendly and exceptionally hard working, but also

very much aware of our residents; particularly on our East de-

mentia wing. He makes a point of always keeping an eye on the

doors in the event one of our residents might be wandering.

Such an amazing representative to the Cardinal Health team!!

Thank you every one!

Wishing you all a great rest of the day!

Laurie Ramage Purchasing Agent

Father Lacombe Care Centre

270 Providence BV SE Calgary, AB T2X-0V6

Wally Swatke

Kevin Trentham

Edwin Platt

Debbie Cooper

Chris Schellenburg

Darryl Caravan

Monique Lemire

Barry Steimiest

Lonnie Killaby

Unpredictable Alberta weather can prove a bit of a challenge for the Team 9 pride program, but there are many that will not be deterred from their goal-proving not only to them-selves, but the general public that Hi-Way 9 truly is “The Carriers that Care”. And the most obvious way to prove this fact, is by the visual pres-entation in how Team 9 looks –with their units and personal appear-ance. With Team 9 caring about their pride, it is proof they are that much more “care-ful” with their custom-ers’ products. Congratulations to Debbie Cooper of Team 9 Edmonton. You will be re-ceiving a new jacket as recognition for this month’s Pride winner.